It's never good when you need an emergency vet but our experience was the best I could've asked for. The staff was polite, friendly and helpful. Dr. McKee gave us several options for care and we were given itemized estimates for each option, allowing us to make the best possible choice. I hope we never need an emergency vet again but if we do, at least we know where to go. Read Less

I took my dachsund, Baby, to Clay Duval Emergency Clinic on Sunday evening which I dread taking her over there because of all the bad reviews but I didn't have a choice. I panicked and was forced to take her. We were under the care of Dr. Jones and her staff. They are heartless, no compassion, evil human beings. She was put on oxygen and was told that she might not make it if I took her home without oxygen. So I left her there and trusted them. I begged them to take care of her and to call me if things got worse. No one called to update me on how she was doing so I called every hour to see how she was doing and I heard her crying but they didn't mention that she was getting worse. I was just hoping and praying that she would make it until morning so I could take her to my vet. At 5 in the morning, I called again and asked to speak to the doctor but the technician said she was not available at the time. I heard my baby crying again over the phone. So 20 minutes past, the phone rang and I thought it was the doctor but it was the technician calling to inform me that Baby had passed away. I screamed and cried in disbelief because she was gone 20 minutes after I called. I had my friend pick up her remains because I was a basket case. When he got there, there was no doctor to explain what happened and tell him sorry for your loss. There was no compassion. That place is a doom. I will let Karma take care of who killed my baby and hope and pray that I will be lucky enough to see them suffer the way my baby suffered. Read Less

Took my wife’s dog in on a Saturday with blood in his stool, keep in mind this is all and at the time we went in he was acting fine. Later that day we get a call and they notified us that he was not breathing well on his own and water on his heart and lungs, pneumonia , and diarrhea. They put him on all kinds of meds and in a oxygen bubble so he could breathe. Fast forward to Monday at 2 am they call and tell us he is getting worse, and prepare for the worse outcome ie putting him down. We showed up at 7:30 in the morning to pick him up, they said to get a second opinion but further said to prepare for the worse out come again. We immediately leave and take him to our regular vet, and within 45 minutes he is breathing fine and diagnosed properly. Moral of the story why these people may be nice but they are not the sharpest people in the game, oh and they robbed us of 1768 dollars. Wife’s dog is at home and recovering thanks to timiquana animal hospital and the great doctors. This really makes me feel like this place is really out to just make money. If we would have took their word we would have a dead animal and a distraught wife. Read Less

We knew the day was close at hand to end our sweet dogs pain and suffering. The time came quickly and we were torn with emotion over our companion and protector. Bodie gave us many laughs, more cuddles than we deserved, protection and most of all a happy face each and every day though he struggled with pain from the age of 8 months. We could have put him down or returned him for another puppy because of his genetic condition. We couldn't bear to have him not get the best and happiest life we could give him. He struggled through it all bringing 8 years and 9 months of love and laughter to our lives. When the time came, it was after hours. I cried the whole way home from work and was desperate to make sure our little man was relieved of his pain. We asked for the opportunity to be there to comfort him during his transition. It was a difficult situation that was made a whole lot easier thanks to the Clay-Duval Pet Emergency Clinic. Dr. Boggs and his staff were compassionate and caring. To my surprise, today I received (4) inked paw prints and a handwritten note from Dr. Boggs. Thank you to him and all of the kind staff working at the clinic for your compassion, patience and understanding during such a life changing day. It will not be forgotten. Read Less

This place deserves negative stars!!!! I understand this is the only 24/7 game in town, but I highly recommend taking you pets elsewhere even if you have to drive clear across town. They absolutely do not CARE! You’d be better off to shoot your pet, than take them to this vet. Read Less

This Emergency Veterinary Hospital did a fantastic job helping our Chihuahua recover from issues that could have been fatal. I see a lot of ratings speaking of the cost. Let me be clear, with this being "Emergency" medicine, it doesn't take a rocket scientist to understand - it will cost more for treatment. Just as it is with humans going to the emergency room. Additionally, I will pay whatever it takes to keep my dog alive in an emergency and the care he received was nothing short of a traditional Emergency Room. No place is perfect, but this Hospital was exceptional considering the demand from the lobby. Thank you Clay Duval! Read Less

We had to visit with our 11yo golden retriever yesterday who had become ill. Unfortunately, we had to say good bye but the doctor and entire staff were so professional and caring. They were very busy and the wait was long, but in hindsight it gave us more time with our boy. Thank you Dr Pam and staff so much for your kindness and compassion. Read Less

Called this clinic because I had a cat literally dying in my arms and I didn't want her to suffer and they told me they wouldn't help me unless I paid them $157!!! $157 to put her out of her misery. This place is nothing but a money hungry clinic and obviously cares NOTHING about animals to just let this poor kitty die in my arms when they were the only clinic around that could end her suffering. They should be ashamed of themselves. Read Less

This place is terrible at their job. They've misdiagnosed my dog two out of three times we've been there. They're crazy expensive because they're the only emergency vet this side of the St. John's River. $88 just to look at your animal. Then stack it on. I've heard horror stories from others, but mostly, they don't do their due diligence when evaluating. If it's a dire life or death situation, I'd take them there, but other than that, I'll travel to Mandarin or Southside. Read Less

Despite losing my young cat 5 minutes after the vet gave her the "okay" to leave, these people are here for your pet's best interest. They misdiagnosed her, said she'd be fine even though she was in pain and dying. However, I don't believe they even knew what was wrong with my cat, which is why I'm giving them 2 stars. The staff was warm and comforting, but idiotic and (obviously) poorly educated. I just wish they could've done more, or even less; something different than getting her high on opiates and whatever else they injected her with.. She died of unknown causes last night at midnight laying right next to me. I loved this girl. R.I.P. Nala, the most badass house cat in existence. And to make it clear, I do not recommend this place AT ALL. If any other emergency vet is open, take your loved one there. Please, for the sake of life itself. Read Less

My dog became ill late on a Saturday evening, my usual vet was closed. Thankfully these people were open and so nice. Unfortunately my baby was beyond helping as she was elderly and quite ill but they allowed me time to decide what was in her best interests without making me feel hurried about deciding. I was pleasantly surprised to find they had done a paw print and sent it in a sympathy card. That small act of kindness brightened my day when it arrived. Although they are not inexpensive their prices seemed fair to me and the treatment options and expectations were thoroughly explained. (Including costs). I would not hesitate to recommend them to a friend. Read Less

My cat was in dire straights when I came here. Most emergency clinics had a wait when we called, and this was the closest to us with zero wait. We brought my cat in and he was immediately taken back. Front office staff was friendly and helpful, the vet and tech both nice and knowledgeable. Specifically Dr. McKee who was very positive and understanding as I cried in the patient room wondering if I was going to have to say goodbye to my longest pet. My cat stayed overnight with IVs, insulin, and a multitude of tests. Although it was pricey for the overnight cost (almost $800), I think it's a pretty standard cost for what we received. My cat is still receiving treatment but I am very satisfied with the service we received. Read Less

Would not suggest my worst enemy take their pet here. Had to take my Labrador in due to an emergency on the weekend. We were out of town and not near our normal vet. When we arrived in the morning, the front desk staff was too preoccupied to help us out. Then they had us fill out paperwork. We had called ahead and advised it was urgent and they did not seem the least bit concern. After waiting what seemed like an eternity, we were able to get into a room, only after I asked them for one. Then we had to wait forever for someone to even come and get vitals. After 90 minutes, the vet finally had seen us. They apparently were too preoccupied and unable to handle "emergencies" coming in. An emergency clinic struggles to handle emergencies. After tests were run, they wanted to admit the dog for the night. The morning vet was adamant he had HGE and would treat to that. That night after receiving conflicting reports about whether or not he ate, we decided to visit. Our dog looked even worse than when we brought him in. When we went to pick him up in the morning, we had no choice but to do so. They discharge your pet in the morning regardless of what may have happened. The overnight vet told us it could not be HGE because our dog had not responded to any medication and wasn't better within 12 hours. Any search of google shows recovery from HGE may take days. She was certain it was pancreatitis. She told us to follow up with the vet and to not take the HGE medication he was prescribed by the morning vet to take. She did not offer any suggestions for the other diagnosis she came up with, just to take him to our normal vet, which was in Atlanta. 5 HOURS AWAY!!! Once we got back to our normal vet, they quickly ran tests and concluded it was most likely HGE. They started him on a series of medications and we explained what Clay Duval told us. She was upset that Clay Duval thought it was pancreatitis but did not run a CPL test, which would indicate possible pancreatitis. In addition, she was upset that they advised us not to give our dog his medication. They couldn't agree on a diagnosis and didn't decide to treat either. This place was more concerned with their "estimates" and collecting money from me, before they seemed like they wanted to do anything. After 24 hours there, our dog seemed even worse than when we brought him in. I don't know what school these veterinarians went to, but it must equate to some sort of clown college. This place has so much calamity, they would struggle to be a regular pets office, much less an emergency clinic. Read Less

The staff here saved my older Golden's life! I rushed him over when he was having multiple seizures one day - The staff rushed out to get him and take care of him overnight. They thought he wasn't going to make it - But I was able to take him home 2 days later. About 1 week later, he was recovered & like a brand new dog :) Highly recommend. Read Less

I came home to find my cat of 18 years laying in his own urine and not moving.  Took him to emergency vet and they were extremely compassionate about the tough decision I had to make to put him to sleep.  My kitty had a multitude of problems that comes with being old and diabetic.  They ensured me I was making the right decision because he could not possibly feel good.  I will definitely recommend this facility to all my friends, family and even complete strangers if I get the chance.  Very thankful this place existed in my time of need. Read Less

What an amazing staff.  When you are faced with making the ultimate difficult decision I would go nowhere but here. We had to say goodbye to our beautiful Chopper after 14 years of unconditional love. Saying goodbye is never easy but with the comfort and support Of Dr. McKee and staff I was able to realize it was ok to finally let go.  The week after hurricane Irma a beautiful card and paw print arrived.  This week I received a ceramic paw print keepsake, a lock of his hair and some amazing words of comfort.  I had options of places to go and this was the right decision. Read Less

My 4lb Boston got attacked by a 60lb pit. Before the dr even looked at her, they gave me a bill for her to stay over night and get an X-ray of an area that wasn't even bothering her. When I refused the techs face instantly changed and they became much less concerned. Even talking me out of the X-ray as well. I kept askin about her jaw and neck and the dr kept brushing me off. Saying he's not concerned with it. The vet kept her in the back the whole time, so I didn't get to see him examine her or anything. They gave her a pain shot and sent her home.8hrs and $300 later I take her to another emergency vet, who could tell her jaw was broken without even touching her. Once they looked in her mouth they saw her jaw was detached. The new vet was convinced the one at this clinic didn't even put his hands on her to examine.Never once was I offered an X-ray for her jaw. Never once was she even examined in front of me!!! In fact when I specifically asked several times, I was blatantly ignored. I even called back to tell them she was still holding it funny and their response "ma'am you refused care". No I refused a upper skull X-ray and being  charged $250 for a catheter and her to sleep there. I'm talking about her neck and jaw. NEVER TAKE YOUR PET HERE. Not compassionate, not attentive. Plus even with taking her to I-Vet-Care on old st Augustine and Hood, it still cost me less than if this place had done their X-ray. Read Less

Took a dog in today that had got the mysterious bad cut pouring blood. Not our dog exactly but one that somebody dumped in the neighborhood. We had managed to get the bleeding stopped by using direct pressure and soothing techniques and this place was so kind to wrap it up for us.  They were in the middle of a surgery and couldn't do surgery on his leg but they triaged it enough so we could get him to our regular vet in the morning. Fantastic compassionate service, five stars Read Less

Couldn't be more upset or disappointed with the service we received at 3 am this morning! Took our 9 month old min pin in because he was very lethargic and crying out randomly and wanted to hide and when he laid down his legs were shaking and he wouldn't eat or drink. They didn't do anything but an evaluation and said his vitals were fine they would give him a pain shot and an anti-nausea shot and we can take him home. Spent $190.00 brought him home and he slept until 11 am when he woke up, my husband picked him up and he is still randomly yelping and hiding from us. Did some google research to discover it could be a spine problem, called the vet back and asked about an X-ray which is another $70 office visit and $175 for the X-ray! Then asked if we could give him something for pain and they said no, not over the counter....we could come up there and get something but we would have to pay to be seen again! It hasn't even been 12 hours since we left.... I don't know why they didn't or can't prescribe him something until we can get to our normal vet! I know it's a business but it seems their only concerned with making as much money as possible off of a family with a suffering pet! Pray that the least amount of people possible use this place!Read Less

Took my 10 yr old dog in to be seen for abdominal pain, yelping when touched, unable to eat and panting profusely. One lab was performed to rule out pancreatitis (because he'd had that before and I expressed concern it had returned). I insisted on xrays to try to get some answers. The images showed inflamed bowel. The vet, Pam, kept repeating "it's belly pain".. which I knew; that's why we were there. Belly pain is a symptom, not a diagnosis. We were given pain meds and told to buy pepcid; no dietary recommendations and no real diagnosis. This facility will stabilize enough to get through the night, but it's necessary to have a regular vet follow up for a true diagnosis and treatment plan. I felt my concerns were dismissed since my dog wasn't vomiting. $365.oo lesson learned. Read Less

Katelyn really went out of her way to make sure that our cat got the necessary attention it needed today!!! I am super grateful! I was in anguish when I called here as a last resort as six other local OP vets "had no openings" in there schedules. Thanks to her our cat was able to be seen at a relatively new clinic nearby, and it is on its way to recovery. She took the time out of her day to find a vet willing to fit us into a jammed schedule! I am overwhelmed with gratitude and appreciation. Read Less

I took my cat here in the middle of the night. She had not been able to urinate because of a UTI . As I arrived, she finally relieved herself. They still took us in and cleaned her up and checked her vitals and then sent us in our way with no charge at all. I was very touched by the care they showed and the graciousness in not charging a fee since we did not have to see the vet even though they spent time taking care of my cat. Would highly recommend! Read Less

They did take very good care of my girl. And would have no problems with take her back if needed. Everyone was friendly and understanding.. I gave a 3 because I felt my baby was already ill and should not have been draged at all! She had a slip noose on and didn't want to leave me, she started dragging her I stopped her, and carried my girl... Read Less

My husband and I had a horrible experience. Took our 4 week old kitten because she had been having problems with blood clots (we know this bc we went to 2 doctors and they told us the same thing, ran tests to prove it and everything) Told the doctor at this clinic everything and she said she'd never seen seen blood clots at such a young age and that it wasn't logical for her to have them. We took our baby there because she was in pain and having trouble breathing, it wasn't an easy decision but we decided we wanted to put her down so she wouldn't have to suffer anymore. I told them this and they sent us home. I watched my kitten suffer and struggle to breath for 12 hours. She died a very slow and painful death before we could even make it to the vet the next morning. I am very displeased with the way they handled this. Read Less

My fur baby was hit by a car and wasn't able to walk, when I came to this clinic I got in immediately and they took really good care of him, the lady at the front desk was so attentive and helped me get all the paperwork done because I was a nervous wreck. The Dr and vet Techs were amazing and very well prepared for this case... Thank you ALL for everything that was done for my baby boy.Read Less

This place is truly something special. You cannot state an honest opinion or leave a proper review about anyone or any company unless you have walked in their shoes. I was very fortunate to have witnessed firsthand exactly what they go through and for 4 nights straight. My dog Mr. Buggles had heart surgery next door at Affiliated Veterinarian Specialist and upon closing nightly they would transfer us over to the Clay Duval Pet Emergency (CDPE). CDPE were gracious enough to allow me sit with my dog overnight inside of a big dog run kennel as he fought for his life. During this process, I watched these people from a distance and behind the scenes they work tirelessly around the clock. They are very professional, honest and gentle with their patients. They fight just as hard and are just as thorough and sanitary as doctors in a human hospital. I watched some live on and unfortunately I saw one die but no matter, I saw how genuine the staff were in both situations as they did everything they can or that could be done in every situation. Nothing is perfect but there is no doubt that these people strive to be. It is obvious that they all love their jobs and are very good at it. I trust them with my dog and I feel that you can too!Read Less

Every person that we spoke to were so thoughtful and kind. Our baby had been attacked by a large dog in our community park. The large dog was a stray. No collar and no chip. We were traumatized not to mention our baby girl! They took charge putting her on pain killers right away. Every step was explained in detail. I would never hesitate to use this clinic again. I highly recommend them for any animal emergency. Thank you to all the staff and doctors that touched our precious Princess Puddles. BTW Princess Puddles is home today and on her way to recovery. Read Less

We brought our dog in on Christmas eve she had collapsed and stopped breathing. When we got there she was awake but lethargic. We had Dr. Craig Price and he was FANTASTIC. He explained everything they were going to do i.e test, fluids, and they would keep her overnight. He made us feel welcome to call and check on her, to visit if we wanted, to bring her food, and to call with any concerns. We came to see her 3 hours later he brought us back so we could peek (we opted to peek vs. see her as we did not want to excite her). She was doing better. We Went in to check on her after midnight and the vet talked to us. We got a phone call at 1 o'clock in the morning to tell us that she was eating and had gone to the bathroom. We picked her up after our 7 o'clock phone call. All the vets were outstanding. We even received a credit back for a procedure that they did not have to do. I would highly recommend this emergency clinic. My dog is doing fine today. Read Less

Thank You from the bottom of my heart for taking care of my baby kitty Mr. Stinkyy. He had been with me for over 8 years and this was very unexpected. I was hoping he would be with me for another 6 years but it was his time to go. Read Less

This place is a joke!!! Avoid at all costs!! They not only rob you from your money, they call you after they give you a quote for services and after you've paid for it, they add their "forgotten" charges to rob you some more. I hope these jackasses go out of business, have their houses foreclosed on and vehicles repossessed. Read Less

My dog's life was saved thanks to the wonderful people who work here! Even the staff at the front made my very scary experience a great one. I am grateful for all of them, everyday. As a nurse, I was reading over the paperwork after my pup's surgery and was impressed by the charting and attention to medical detail. Praise the heavens for this facility! Read Less

We had to put our beloved baby girl persephone down today ! They let us be there with her as she took her last breath and didn't rush us even though they were getting ready to close ! Thank you for keeping our baby comfortable in her last few minutes ! Read Less

We loved our experience here. The staff was friendly and caring and Dr. Mckee was very professional and gave us all our options before deciding on a course of action. The only reason why I didnt say 5 stars is because the only payment arrangement that could be made was through care credit and some people really want to pay their bills but dont qualify for that program. I even offered to set up advance payment through my credit care. I get the dynamics and reasoning why I just almost did not get the medical attention my dog desperately needed because I couldnt pay up front. ..and thats from any place in jaxs. We called everywhere. Luckily I found a friend to help me. I would like to see another program to help others in their hour of emergency need they were not prepared for. The well being of a pet should be the primary concern...not payment.Read Less

One week ago we took in our dog, who was having a health issue. Within 20 minutes of arrival she was dead. This was a perfectly healthy and young dog, no previous health issues. The staff is comprised of young people with little to no knowledge of care and the vet on staff that night was as cold as ice towards my animal and my family. After our dog passed away from reasons we still have no answer, they wheeled it in on a flat bed dolly so we could spend time with her. Once they closed the door on our room, we could here the staff laughing and joking through the walls. We do not believe they were laughing at our situation but we felt it very immature and unpleasant during our morning in the room. We would NEVER recommend this facility to anyone. Please find a another clinic to visit. The worst part was the vet on staff..totally lacking of any compassion for her job or for the customer or the patient, almost like a robot. Unbelievable.. Read Less

This is not our first visit...but it was for Snoopy. He had been "evacuated" to Tallahasee on Thursday night. He was his "usual" yippy self (he never gets to ride in a car because he gets so excited). He was fine Friday. On Saturday, around 1 pm, we headed back. He started hyperventilating or something similar. He did it for the entire trip back (3 hrs in traffic). When we got home, he didn't calm down. We had called once about this already and decided to take him in. Our doctor was wonderful! She tried the "conservative" approach (I understand). And when that didn't work, she escalated to a true anti-anxiety drug. It broke his "cycle"--he really was in the midst of a doggie panic attack. While we will discuss our options for the future with our regular vet, these folks couldn't have been more loving and helpful. And let me tell you about our trips for "accidental" ingestions by our springer spaniel....LOL. ("He threw up two bunches of grapes, a wing,and a leg" --from the palmetto bug he'd eaten before he ate the grapes).Read Less

Went on a Saturday night around 9:00 pm because my dogs ear was full of puss; it actually cost me less to treat her ear infection there than it does my regular vet even with the $88 fee you pay just to be seen.   they were quick and friendly.  Would go again and recommend. Read Less

Had to bring our female yellow lab in. She was acting sick. Had symptoms of possible urinary tract infection. Everyone here was very helpful. The Vet was very friendly and explained all symptoms and tests well.I will use these folks again if needed. Read Less

My family had to put our beloved 12 year old dog "Buddy" down. He had been battling a serious condition for over a month. After much discussion, we decided the time would be better after normal vet hours so that all family members could be present. When we took our pet to CDPEC to be euthanized, we were treated with more respect than I have seen at regular hospitals. The staff was so caring and sympathetic. They offered us water and a blanket for our dog to lay on. They gave us all the time we needed before and after the procedure. When it was over, they even handled the body with the utmost respect. They gave our dog back to us in a burial box with a heart drawn on the top. They took a paw print of our dog to send to us later with a card. They truly cared about my family. The staff made an awful situation a little better. Thank you from the Walker family. Read Less

Our beloved cat started having serious breathing problems Friday morning, I rushed her to the clinic to get her help. My daughter had called earlier to forewarn them I was arriving. Once I arrived instead of greeting me at the car and helping me carry her into the clinic, I had to deal with it myself. I was the only one there other than the staff. I had been told by my daughter who had her own cat there previously that they closed at 8am even though on their website it states noon on Fridays. Once I entered the facility and identified myself, the girl at the desk asked me if I was the one who had had their daughter call and I replied yes. She then explained to me that they would be closing at 8am. It was then 7:20 am. I filled out the appropriate paperwork and they took my cat back to what I assumed was the emergency clinic. The girl at the desk informed me that I would be met in an small room off the main room by the vet who would inform me of her findings. After waiting about 10 minutes the vet came into the room and again informed me they would be closing at 8 am and told me she would examine my cat and let me know the results. After about 15 more minutes she came out and explained her findings. I was told that if I wanted a sonogram performed she would do that but theirs was not very good. I again was informed they would be closing soon. This, in my opinion was not professional at all. You don't tell a pet owner that your facilities are not very good when you have a distressed animal at hand and do not rush the owners out quickly. After I consented to have the sonogram performed, the vet went back and after about 10 more minutes came out and explained that there was fluid buildup on the right side but she didn't examine the left side due to stress to the animal. Are you serious????? I felt there was no concern, empathy, or professionalism involved at all. We were rushed to make a decision on the welfare of our cat. We were told that if we wanted a more involved examination, we could take her "across the street" or across Jacksonville but she probably would not survive the trip. Our beloved animal was in serious distress and needed much better care than we were being offered. I would not recommend this unprofessional and bunch of quacks to anyone. Read Less

I had a very unfortunate experience while travelling from Ohio to Florida on Thanksgiving. My cat became deathly ill. He took a quick decline and passed away in my arms. I was finally able to make it to the only open emergency clinic a couple hours away. They confirmed he had passed, and although there was nothing they could do, they were very compassionate. The charge was very minimal and they sent me a card the next week. Even thought they were not my family vet clinic I appreciated that they treated me as if I were. I miss my Boo, but thank you for being so kind in the worst situation of my year. Jenn Read Less

I have and will never give a good review to a veterinary clinic that is more worried about money than the quality of life of an innocent animal. Do not take your animal here if you do not have the money. They will force you to euthanize your beloved pet instead of working with you on the monetary end. It's disgusting and unethical. SHAME ON YOU ALL!!!! Read Less

Okay, I expect to get gigged when taking an animal to any emergency clinic after 7 PM.  But I'm still paying for their "services" months later.  My daughter's dog had been run over, and snapped the leg bone in half.  It was a clean break, nothing hideous like a  greenstick fracture, but they recommended either amputation, or several "fixes."  I could not see amputating a leg on a healthy young dog, so foolish me, I opted for fixes.  Five thousand dollars later...yes, five grand for a broken leg.  I'm not kidding. Any fixes that didn't work (like a rod down the leg hitting the sciatic nerve), were removed, but it wasn't removed from my bill. The staff was very nice as they kept coming up with more ways to spend my money (like hundred-dollar titanium screws or tests for possible infections which she could only have got THERE during surgery.)  At the end of several months of visits for the poor dog, they actually suggested hiring a physical therapist to go to my home for the dog because she was limping.  Wow.  Where's the vaseline???Unlike others, I didn't encounter rude staff until the very end of several visits, and surprise, it was the head doctor.  We showed up for a final appointment with our regular vet, but he wasn't there.  The other vet went ballistic at having to wait on us, and fumed more about the screwed up scheduling than the dog.Fortunately, my husband was with us, and was also not in a good mood.  That was the last time we went.The dog still has problems with the leg, and the nerves.  She snaps at her back like something is stinging her.  I'd never take another animal to this place.  If you have absolutely no other option, do not let them talk you into a lot of unnecessary garbage, even if you have an unlimited credit card. .  Ultimately, the pet suffers for it. Read Less

My dog was there for a grave condition for overnight and weekend watch from neurology. We were told he may die. Called for an update, they knew little about his case despite neurology giving the ER doctor a verbal and written detailed history as a passdown because our dog was so serious. At one point they thought he had surgery...he did not- he was on seizure watch. I called to check on him and while asking a question they hung up in my ear, I guess they cannot be bothered with owners checking on their pets. Neurologist gave us permission to visit him the next day due to the seriousness of his condition (and it may help him to see us, plus we did not know what would happen to him) and they (Gail) nastily refused even though the neurologist told them we could see him, their policy allows us to visit if doctor gives ok. We had to call the neurologist and have him repeat what he told us and had already told them, which was that it was fine for us to visit. This caused more indue stress at an already terrible time.The tech was very nasty to us (at times like this one should at least be cordial). She did not want to be bothered with us visiting our very sick dog. She brought our dog out with only one hand and his body dangling down. This is not the secure way to hold any dog much less a dog with neurologic disorders. She could drop him if he moved or he had a seizure.She nastily said YOU HAVE 5 MINUTES. We were upset not only at her treatment of us but at the way she was handling our dog and attitude. It almost was if she didn't like dogs at all. No compassion in a place where people are bringing very ill dogs.She should have respect for the animals and owners. Also respect our neurologist who is admitting and treating our dog. If he gave permission, she has no right to treat us like dirt for loving our dog and wanting to visit him in his poor state. We certainly paid her enough to watch him under direction of neurology during emergency hours.Thank God he made it home thanks to a good neurologist  and God. This emergency center is a nightmare. Read Less

Dr Boggs needs to write a case report and publish it in a veterinary journal !!! Over Memorial Day weekend we had to take in our Doppel (black cat) who had bowel surgery but then developed for aspiration pneumonia. Things looked a bit grim. But our Doppel is a trooper and Dr Boggs and staff are awesome - and yes we visited and yes I called quite a few times to check on his status. We are very happy to report that Doppel is doing very well - within 48 hours now eats on his own (Wellness dry and Hill's a/d canned food) and no more subq fluids. A few more days of Zeniquin to go but that's OK. We even got him a steam and cool mist vaporizers. Doppel's behavior is more "normal" for him every day. Thank you!!! Doppel is such an affable little boy and we love him dearly !!! =..= Read Less

I took my dog to be stitched up from a dog bite. I was there for SIX HOURS. I understand that this is an emergency vet, and wait times can be high, but this was ridiculous. Upon arrival a dog was bleeding out their behind in the wait area. When I left, the drops were still there. The worst was the tall, dirty blond male vet tech who a total jerk to every person I saw him deal with. I watched 6 animals be brought in for euthanasia. The last one was a white german shepherd who could no longer move, leaking feces, being brought in on a gurney and this jerk was LAUGHING as he rolled him in. The poor owner was right there. When the front desk called "can some bring a gurney up front?" some punk in the back yelled back no! How disrespectful! When the same tech brought my dog out and I asked a question about careInstructions he brushed me off, and chuckled like I was an idiot. I will do everything in my power to never ever ever bring a pet back there. And if I were the office manager, I'd fire that smart mouthed insensitive punk who worked Sunday December 7. Have some respect and compassion for people who are spending inordinate amounts of money to save their pets, or are there unexpectedly saying goodbye.Karma is a you know what, young man... Read Less

I came in at 6:00 in the AM with our Flat Coated Retriever who ate a ton of sand.  She was throwing up and we feared for a life threatening blockage.  Despite a skeleton staff and two major surgeries with other dogs, the assistants and vet were outstanding.  Within about 15 or 20 minutes we had x-rays and a diagnosis.  They certainly went to extra mile to help me understand what our dog was going through, what her outlook was, and how the treatment would work.  All in all, a great organization. Read Less