My first experience with this vet was really impressive. My dog had an emergency eye injury and my regular vet couldn't see her. Sandy Paws was one of the vets they referred me to. Even though we were not an established patient, they were able to see my dog, Lily, right away. Everyone I spoke with was really friendly and accommodating. It is clear that everyone here has a genuine concern for your pets health and happiness. Other great things: 1. The prices were super reasonable. It was actually much less than I expected, especially for being an emergency type visit. 2. They also took time to answer lots of questions and explain things in detail. They discussed additional concerns I had as well and made some great recommendations and referrals. 3. Most importantly, the treatment plan they gave Lily resulted in 100% recovery in her eye (she had an corneal ulcer). 4. Every time I have called, they answer. This seems like a silly thing to mention, but almost every time I call my current vet I get voicemail. It takes days to get a call back, and if I miss their call the cycle starts all over again. A friendly person actually answering the phone to help me is super refreshing. There were a couple negative points. However, they were not significant enough to give less than a five star rating since everything else was so great. The negatives: 1. The first time I visited there was an overwhelming smell of cat urine in the lobby and in the exam room. It was so offensive it gave me a headache. I actually thought "Wow, they are really nice, but I couldn't switch to them as my regular vet because I cant handle this smell". Thankfully, when we returned for our follow up visit the smell was no more, and I am indeed using them as my regular vet now. 2. When we returned for Lily's follow up visit we had quite a long wait. Other pet parents in the waiting area were complaining of the long wait as well, so it seems they got behind that day. I try to be understanding of this (especially in doctor and vet offices) as long as it is not a common occurrence. They are dealing with people and animals and uncontrollable circumstances. I think you have to have some level of understanding that things can get thrown off by an uncooperative pooch or a chatty pet parent. 3. It's not fancy. This might bother some people. Its a weird older building with a weird parking situation, but I just assume this contributes to the costs being lower than I've seen at other vets. We don't need fancy waiting rooms with overpriced toys and impulse buy merchandise adorning the walls to feel confident in our vet care. It feels homey and relaxed. Thumbs up in my book. Read Less

Great warm, caring, loving, ppl. Took my dog in & not only did they treat him they went above and beyond in my book to make sure he was doing good after. E- mails, phone calls, 1st time I have ever had a vet that has done anything like this. And they are very reasonable in price. Read Less

Horrible place to go ,not only do you have an appointment and wait an hour and a half, but the place is overly expensive been going there for four years and my dog still has skin issues. I schedule my puppy to get spayed and they charge me a $25 deposit and I go to cancel and now they’re going to keep my $25 . She said it’s none refundable which she never told me that when I made the appt one Vet is not a enough for the place, she is so busy , needs to hire another vet ,someone that knows what they’re doing I wrote a nice review a few weeks ago, if I could change it I would So that’s why I’m writing a new one I’m in the process of changing vets , shots for life doesn’t matter to me , it’s someone who cares about your pet, not the money Sorry for ever taking my dogs to this place And the girls at the desk aren’t friendly in the phone or in person Check around before you get talked into shots for life Not worth it You will not get out of there without paying 100.00 or more medicine is way to expensive , On line at pet meds.con cheaper Read Less

Dr Sands, Dr Carolyn and staff have been very caring with our pets over the years. They have been helpful in trying to resolve our dogs ear issues. I had questions regarding the Lepto vaccine and Dr Sands helped me to understand the risks and benefits. Read Less

Love this place!  Dr sands is the best vet I've ever had. I have now moved to the other side of town but continue to take my babies (2 Shih Tzus) to her. Definitely worth the drive. Dr Sands and her entire staff are so good to my pups. They really care about the animals! Read Less

we've taken our animals here for 12 years and have not one bad experience. the staff is very personable, know our dogs by their first names and everyone is so genuine. our favorite vet we've been to and only one we trust our dogs with! Dr. Sands knows her animals well! Read Less

this is the worst vet I've ever talked to or seen. had a dog that was suffering and needed to put down and they wanted to make an appointment sometime in the future. not today. so let's let the animal suffer. as you can see other people don't think any higher of them. ended up with a new GREAT VET out of all of thisRead Less

Our bulldog Bailey Cason had a very large lump in her neck earlier this week, the size of a softball. She wasn't feeling good & she was in pain. Dr. Sands seen Bailey right away, she went above & beyond to care for our beloved bulldog. Bailey is showing major improvement.Read Less

Dr. Singletary is one of the best vets our family has ever had. Recently our senior 12 year old black lab became very ill, and Dr. Singletary was very sweet and gentle with our sweet Bob. She was as understanding of budgetary restrictions as she was gentle and thorough with our dog's exam and treatment. She explained our options, and what different results from different tests might mean for treatment. Ultimately our boy did not survive after a month's battle, but when it came time to make the heartbreaking decision to put him down, Dr. Singletary and staff were respectful of our time together, and even let my children lay on the ground with him as he died. She and the staff all cried with us as we lost our friend- my children's first and lifelong pet. You can't ask for a more caring doctor for your animal, young or old! Read Less

Very recently had to put my dog down due to cancer... the staff was extremely nice and heart felt the vet and some staff even teared up themselves made the experience so much easier to know how much they cared! Read Less

Henry, my dog, gets very excited when he finds out he gets to go see his friends at the vets. He knows they saved his life from the heart worms his former owner let him get and he is very appreciative of their care. I am, too! Read Less

I have been to see Dr. sands and her excellent staff several times in the past year with my senior 13 year old dachshound. For his shots, dental cleaning, and teeth extraction. With my dog being older, we were informed of the risks of anestha and decided to proceed. Dr. Sands and her staff made us feel completely at ease during every step of the process. The prices were incredibly affordable. The staff recognized my dog when he walked in and and we appreciated the up to date information about his surgery and his after care. Not once were we concerned about the staff takin great care of him. They answered all of our questions with ease! This is the best office we have ever visited and one we'll be return customers of for many years to come!! Thanks Dr. Sands! Read Less

I can not express the amazing luck I have that I found Dr. Michelle Sands at Wells Road Vet! I searched for a surgeon who could perform a complicated eye surgery on my Bulldog. She not only performed the surgery on both her eyes but she looked great as early as the next day. I would recommend her to anyone! Read Less

I have read all the reviews and I feel that you absolutely need to take your pet in yearly as we do as humans for our health. The fact that there is free vaccines for life and that is included with a yearly visit makes perfect sense. You also receive up front quotes for all procedures. My pets have done amazing!!! I have 3 dogs and 2 cats Dr. Sands is proficient in surgeries not done elsewhere. She rocks and the staff is like family to me! Love love love them all! Read Less

I agree with the other reviews. Worst VET experience ever. All they care about is racking up the money not these pets. I understand that you have to pay for a service but when they charge an outlandish amount and then want it all up front before they treat these animals making no arrangements shows me it's not about the animals. They are EXTREMELY rude to their customers and make you feel horrendous for not spending thousands on your pet. Go to Russell Road vet!! They make arrangements so you can afford to take care of your pet!!! Nicest people to talk to and very helpful. Great vet Russell Road vet! Truly cares about animals Read Less

These hacks are riding high on the ratings of the previous owner. Dont be fooled. My cat has suffered and is still suffering from a simple neuter. Still has lots of pain and trouble urinating. A $57 neuter has cost me hundreds of dollars and worse, pain and suffering for my kitty. BEWARE! The inexpensive spay/neuter was a godsend from the previous owner, now its a death sentence. If you haven't noticed all these 5 star ratings were all updated and edited on the same day in 2015 to reflect a good rating. Dr. Harris has been gone since 2013 and this place is not of the same caliber it used to be. Read Less

What good is having a primary care vet for your pet if you can't get into seeing them? Tried getting my dog in for an appmt and couldn't even get in for 4 days!!!!! They suggested the emergency room which would charge a lot more. Then when you can they don't write the diagnosis on the bill. Paid $200, they didn't address my dogs cough, didn't write the dx on the bill, were slow as all get go, and didn't give the right prescription for the pain med - which I found out later for my dogs weight. And then when I went to another vet, lo and behold, the notes appeared. But they didn't even call back my number - instead left it on my home number when I had called them earlier from my cell. Staff is not friendly - not even the cat which will attack your dog!! Don't go here - there are better vets! Read Less

Reading these posts just seems outrageous as we have taken our pets to Dr Sands for a while now and she is very knowledgable. She has always treated our dogs very well. She is the kind of dr that you can tell is doing something she loves . I know she recently took over this office, so maybe people have had issues in the past but I have had nothing but good experiences with them since she has taken over. I have also seen her on the news recently and I don't think that the media would have someone who doesn't care about animals, speaking if she was not good at what she did. We absolutely love Dr Sands and recommend her to care for your pets. Read Less

Do not go here!  I waited 1 hour and 45 minutes to have a growth in my dog looked at.   They then told me I had to come back yet again to have it removed.  The excuse of making other patients wait one and a half hours was that they were " doing a euthanasia ".  I have been through many with my own pets, it takes 10 minutes??  In that horrible wait of time no one came out to tell me or other dog owner why there was such a hold up.  The two women at the front desk just yakked the whole time.  The three people they did manage to check out took about 20 minutes each.  I will never ever go here again, there are many good animal clinics around, Clay County Humane is my usual, but I was leaving town and they did not have apt til I returned.  There was other displeased customers as well.  They charged me 45 dollars to weigh my dog and tell me to come back.  They also told me, after I said my dog used to have bad skin til I put him on better food, that sometimes they get ear infections if have skin infection?  I said, " what...my dog is fine except for the growth on his forehead? " Methinks she was setting me up to purchase something I did not need.  Don't go here unless you want a wait as long as a Christmas line at Walmart, and quick not very attentive treatment due to their inability to schedule properly.  I also had to wait 15 minute to be checked in as the receptionist are slow as molasses in January.  Be Warned!!!! Read Less

Lack of Compassion! My dog was always alert, active, eating, and enjoyed her daily walks outdoors.  The reason I took my pet to Wells Road Veterinary Clinic was because my dog's cough increased slightly.  She had a heart murmur that was controlled with medication and a healthy diet.  I had to see the Veterinarian Dr. Price, because my regular Vet Dr. Harris was not there.  This was the very first time Dr. Price ever saw my dog.  She immediately said that my dog could just drop dead just like that and needed various tests.  I was so fearful of that diagnosis and wanted the very best care for my dog who was part of my family for a number of years that I quickly agreed to pursue Dr. Price's recommendations.  Assuming Dr. Price had my dog's best interests at heart, I followed her referral to Southeast Veterinary Oncology. My dog was seen at Southeast Veterinary Oncology by Dr. Abigail Bertalan and was given 4 major tests during her first visit and additional medicine was prescribed. The following several weeks, my pet was traumatized, shaking and fearful when we returned to this clinic. Before my pet died, she would look at me with her sad face as if she was saying, why are you doing this to me.  From the first day I took my pet to the last time, which was less than 4 weeks, my pet had a total of 8 costly tests within 22 days.  Also, Southeast Veterinary Oncology did not provide me a list of the potential side effects for each medication they additionally prescribed, both of which eventually and negatively affected my pet's personality, caused dizziness, weakness, unusual clay-colored stool, loss of appetite for 9 days, diarrhea, extreme thirst, and impacted her overall health.  She then died within a month. I put faith in Dr. Bertalan. Even though several tests came out normal, some tests were needlessly repeated which stressed her out and she became very depressed. Soon I lost faith in Dr. Abigail Bertalan of Southeast Veterinary Oncology for giving my dog, test after test, week after week with no major health changes. Was this simply the Practice of Medicine or the Practice of Poor Professional Judgment $ $. Moreover, Dr. Price of Wells Road Veterinary Clinic never followed up or called me to ask how my pet was doing after her referral.  I wish I had never taken Dr. Price's recommendation. There apparently was no communication between the Clinics regarding my pet's health and Dr. Price never bothered to call me either.  I called Wells Road Veterinary Clinic to ask if they had requested or received any records from this clinic.  The office said no. Then I personally requested Southeast Clinic to forward them.  By then, it was too late. Dr. Price's website at Wells Road Veterinary Clinic reads and I quote: "we will strive each day to treat every patient as we would treat our own pet-as an important family member".  Not at all true in our case.What was the purpose of having my pet undergo the enormity of costly tests in such a short period of time (22 days) and to put my pet and my entire family in such stress, anxiety and hurt - to only die after going to the recommended specialist clinic.  Where was the compassion for my important family member? Wells Road Veterinary Clinic really did not practice what they preached in my case.  No pet should ever have to endure such lack of concern from so-called "professional care".Furthermore, no one at Wells Road Veterinary Clinic ever told me that Dr. Harris, who was our managing veterinarian for years, sold her practice at Wells Road and opened Sixth Street Veterinary Hospital in MacClenny, Florida.  Otherwise, I would have entrusted the care of my dear pet in the compassionate and conservative hands of Dr. Harris. Read Less

I can not express the amazing luck I have that I found Dr. Michelle Sands at Wells Road Vet! I searched for a surgeon who could perform a complicated eye surgery on my Bulldog. She not only performed the surgery on both her eyes but she looked great as early as the next day.I would recommend her to anyone! Read Less

Wells Road Vet is the only place I will take my pets. Dr. Michelle Sands is so thorough in examining and finding what is wrong with our dogs. We had been going to a different vet for several years and they could never figure out what was wrong with our dog. The first visit and she diagnosed the auto immune disease and has been treating him.  Love our vet!! Read Less

I went to this vet after being overcharged elsewhere.   I should have stayed with the other vet for quality service.  We recently had our dog boarded there and when I picked him up, he had a bloody spot on top of his nose that they claimed was "normal" with dogs that are boarded.  He's been potty trained completely over 2 years ago, and now pees in his indoor kennel at night and he never did that before.  He used to fuss and let us know he had to go out - - now he just goes in his bed because that's what he was used to at this facility.  He's a young dog and now has behavioral issues.  He was never given any of his treats and he's a wreck.  I have to re-train him all over again. Read Less

This place use to be great when Dr. Harris was there, new staff and new vet = terrible. Brought one cat because he was limping on front paw, doctor gave $50 antibiotic shot to cat and nothing else except a hefty bill. When I went back 7 days later as cat was still limping I was told to leave the cat and a deposit for POSSIBLE surgery, NOT! Took cat home and spoke to two other vets that advised to wait longer to see if it would heal on its own. Brought another cat in for constant itching and pulling her hair........vet says "could be fleas, could be nerves, could be an allergy", gives antibiotic and a nice big fat bill, cat is still the same. Today I call to see the cost to neuter a stray from neighborhood, can't give you a price until you bring in cat for first visit........how much is first visit $43. Why do I need to bring stray in for 1st visit before neuter....our policy not to put cat to sleep for surgery without visit first....what do you think the Humane Society, No More Homeless Pets, etc does? This place has become overpriced and the vet spends little to no time with the animal. Read Less

This vet is a hoax. You book an appointment and they make you wait in a hot room with no vents what so ever for an hour or more. The staff is the worse you'll come across. A bunch of middle aged hormonal women that are highly rude to you. They're highly unprofessional and act as though they're in high school. Never again will I take my cat to this place again. I'd much rather take my business else where. Also, the free vaccine for life is completely bull. You've been warned, stay away from here. Read Less

Two years ago when we came back from vacation My dog CoCo had an infection in both her eyes and her regular vet St. Francis which is a sister hospital to Wells Road sent me there. They took really good care of my baby, so when she got a spot on her eye I didn't hesitate to take her back there. The staff at Wells Road took really good care of my baby and by the time I took CoCo back for her two week re-check my daughter had acquired a puppy who had some form of discharge and needed to see the doctor as well....they saw both the dogs and took really good care of them. Dr. Sands,the vet techs and the front office staff were all great. I highly recommend this center....both you & your pets will love them! Thanks for all you do, Crystal, Ashley, CoCo & Sassy Read Less

Pros: Their receptionists are great. They are very knowledgeable and helpful. Their prices are much better than many other vets.Cons: Their vet techs are basically sales people for the companies that make the very expensive monthly medications. When we started going here (around 2010) they were very pushy with that stuff. On the one hand, it is good medication, on the other hand it is very expensive, and I've had animals for years before I knew this stuff existed with no problems. Read Less

Would not go back to this place after being second guessed on a very difficult decision to put my animal down. Dr. Price wanted to treat my chronically ill older cat despite my wishes to end her suffering. I live with the animal and see the suffering and was made to feel neglectful for trying to do the right thing. Now my hope is she does not wander off and die slowly. Thanks for wasting my time,  ruining my day and making me never want to "rescue" or own another cat. Read Less

I generally love Dr. Harris.  She really worked with me to help a feral cat rescue recover without charging me for lots of unneeded tests, and she is great with my dog.  The vaccines for life program is great.  However, I did have a very negative experience there with another vet who was working with her about a year ago.  I had a badly injured cat, who was attacked by a dog and happens to be elderly.  He needed surgery to save his life, or he was definitely going to die.  BUT, the other vet insisted on doing $300 worth of blood work first, or she wouldn't do the surgery.  I said I would sign a waiver or anything (if he didn't have surgery, he would definitely die, but they wouldn't do surgery without bloodwork, to tell them WHAT??  That he wouldn't survive surgery?  I just wanted them to go ahead with it. I was completely willing to pay for the surgery even if he did die.)  Anyway, Dr. Harris wasn't around and I finally shelled out the $300 for the bloodwork, which actually cost almost as much as the surgery itself.  He made a full recovery, but I think that Dr. Harris wouldn't have treated me that way.  Always make your appointments ONLY with Dr. Harris.  She is fair and reasonable. Read Less

I was very happy with my trip to Wells Road. They fit me in at the last minute when my dog's severe ear infection came out of nowhere. They gave me three different options for treatment, broken down by price and side effects. The staff was friendly and the vet spent time explaining the options.I also liked their vaccinations-for-life package. You can pay a one time fee and get your pet's vaccinations covered for life as long as you bring them in once a year for a wellness check up. It's great for them and great for me. I always need a push to bring in my pets and knowing I will not have to pay for the shots is awesome.I can't wait to come back with my cats! Read Less

They made sure every single question I had was answered, and are always available if I think of any more questions I want answered. Their staff is the most friendly, welcoming staff I've ever dealt with. They are so warm and professional, and make the whole experience that much better. I was so impressed with the progress I was able to make after visiting them. All my questions were answered, and I feel a lot more confident and hopeful about the future. The office was easy enough to find. I will absolutely return. I had an amazing experience, and they were by far the best I've ever seen Read Less

I was referred to Wells Road Vet by my pet sitter. This place is the best! Dr. Harris did a lot of research and found a way to save my older dog after I had taken him to three other Vets without sucess.. We had three more wonderful years with him. The clinic has cared for three of our other dogs and I always feel listened to and cared for when we go there. The staff are competent and compassionate and go out of their way to make your pet feel welcome. Read Less

I LOVE this place. I love their free vaccines for life plan, it really helps out in this bad economy. I don't think I would be able to afford shots otherwise. My husband has been out of work for a while now and it is hard to juggle all the bills & keep up on health care for the pets. I will always trust my pets with them. Read Less

Girls at the desk are great, even though it was obvious that they were very busy they stayed friendly and professional. The doctor is awesome, and even offered to hold checks for me to help out finacially. I've been to other vets in the area, and this one puts them all to shame. Thier free vacines club will keep me coming back every year, or whenever my puppy isn't feeling well. Read Less

I've been taking my cats and dogs to wells rd vet since moving to orange park in 2004. I couldn't be happier. My dogs enjoy their time there actually. The vet has helped me with so many different animals over the years and we have never had an issue. I cannot comment on the grooming because we have never utilized them for grooming, but other services including boarding have been excellent! Just yesterday I dropped by with a stray dog we found trying to see if it had a microchip and the ladies behind the counter we so nice and helpful. No complaints here! Loyal longtime customer! Read Less