Animal Emergency Center

Stay far away from them, working in the customer service industry I have hear so many horror stories about this place. They only care about the Benjamins! If you love your furbabies take them elsewhere. Read Less

I brought my dog in because he was in pain and i couldn't figure out why. They were very helpful in diagnosing my dog's back problem, with their advice and conservative treatment he is now doing great. The vet-tech sara was very helpful and empathetic. Read Less

I never give terrible ratings on Yelp but I felt others needed to be aware NOT to go to this ER. We visited earlier this week because my dog got a small dog bite (less than an inch long). This ER told us he need to be put under in order to have stitches. They wanted to charge us $2,000 for a very small wound. They utilized sales techniques and immediately offered us a loan to be able to afford this treatment. We mentioned that the wound was already clotting and asked if we could wait until morning to see our vet. They told us they couldn't guarantee our dog wouldn't die. I understand legally this might be a phrase they use but that is a terrible thing to say to a patient who is afraid for their dog. I work in customer service and this is not the way it should be handled. Their outpatient cost was still $500 and we told them that was too expensive as well. They asked how much money we had. I continuously felt their intent was money instead of the care. We had them simply clean up the wound and decided with a heavy heart to wait until morning to go to our trustworthy vet. Luckily just a cleaning had us out the door just under $200. Our vet the next day said stitches and putting him under were not necessary. She gave us antibiotics and pain meds. I am very disappointed that the Emergency Animal Center would try to trick us into giving them so much money. Please do NOT go there, I wish I had listened to other similar reviews before going. Also, those posts always get comments with excuses. But enough is enough. Animal services should come with empathy and love not an intent to take people's money. Read Less

10pm my dog was leaking blood and after labs, radiology and medication the bill was $700. The bill was itemized and discussed before any treatment began. The quality of care was very good. The veterinarian was very in depth. We left at 1230am. Cost more and waited longer then if I made an appointment with my regular vet. This is an emergency after hour pet hospital. Negative reviews don’t seem based off quality of care which is probably something that future clients should know. Read Less

LOVE this Pet ER!  Dr Holly and her staff were amazing!  Very attentive and very knowledgeable!  They took good care of our little Daisy who was having heart issues. Dr Holly was very straightforward and helpful in evaluating and helping Daisy!  She's doing much better and now we have the info we need to continue her care!  Couldn't have done it without Dr Holly! Read Less

AVOID GOING HERE AT ALL COSTS! How can you call your facility an Animal Emergency Center, and then turn my dog away!!!! I would expect that an ER would be equipped to handle what comes in their door. Thank you for not charging me for my wasted time to just be turned away because my dog is scared of vets and might not be as cooperative as you might wish her to be. OR Because lets face it, it comes down to liability, you are not willing to take the steps to find out why her incision is bleeding. Yes, I appreciate you want to be cautious and not just jump into things in case there was an underlining factor, but you did not even attempt to take her back to figure things out. She was muzzled people! She could sense your fear, which frankly should not happen at a Vet. You will be happy to know that she is doing good and was well taken care of at another vet and guess what, she was even cooperative. A dogs intuition is spot on! Blessing in disguise. I don't make it a point to write bad reviews, but felt it needed to be done here Read Less

If you have the choice to go to a different vet I would recommend you to do so. They will try to over price you on the treatment and get you to pay those high prices based on your emotional state. I’m a salesman and I smelled those strageties a mile away. Read the reviews before you go. Remember the saying where there’s smoke there’s fire. Go to your regular vet or another emergency vet. Read Less

PLEASE TAKE YOUR LOVED PETS SOMEWHERE ELSE! What a horrible business that capitalizes off their customer's animal's pain. I took my dog in last night with a bad ear infection and the bill was $350. All they did was give him an injection of antibiotics and cleaned his infected ear! They charged $80 to clean and medicate his ears but on the same paperwork they said they didn't apply the medicine because we wouldn't buy the $80 bottle, which is $25 online. I expected to pay a high price but not get raped and lied to. I'm filling a report with the Better Business Bureau and disputing the charge with my credit card company since they didn't complete the job. PLEASE TAKE YOUR LOVED PETS SOMEWHERE ELSE! Update: Publix will give you antibiotics for free when this HORRIBLE BUSINESS tried to charge $70. Read Less

My cat had accidentally ingested a medication for my dog. It was very toxic for her. She spent the day at my vet, who then recommended transferring her to this clinic for overnight care. I was greeted warmly and my cat was immediately taken to the examining room for evaluation. There were several other pets with emergencies and because my pet could be stabilized with an IV and oxygen, I had to wait a while, but the doctor and nurse were so kind, caring and informative. Yes, the cost is considerable, but my cat would not have lived without it. I hope I don' t have to go there again, :-), but I recommend this clinic highly. Read Less

After reading the reviews, I was a bit skeptical but being that my chihuahua ate an onion slice dressed with mayo...I had no choice but to bring him here. To my surprise, it was a really good experience. I don't normally write reviews but I have to share that this is one of the nicer Vets I've ever been to and they took good care of my Dulce. Dr. King and her assistant were very gentle and calm with my very timid Chi. He received the toxicity treatment plan and it seems that all as well. A bit pricey but expected. I will bring my fur animal here again if anything ever goes wrong again. Read Less

If I could give 0 stars I would! This place is awful and money hungry. My dog is the sweetest and just gave birth to her first litter of puppies on the 16th. Last night we realized she had a bad ear infection and didn't want her to suffer in pain until Monday to see her regular vet so we brought her in here. I informed the nurse that we knew it was an ear infection and had asked if I still pay the $99 fee could I just pick up the antibiotics. She said no they HAD to see her. So I brought her in. I made sure the nurse understood that she's a new mom and we'd need this visit to be fast because she's very anxious leaving her pups because unfortunately she lost one and after that she had become very protective. I also asked specifically if they had everything there to treat her for the ear infection so we could start getting her relief immediately. She assured me they in fact had everything there. So we go in. The nurse does her thing like weight, check teeth, take temp, and all is well. We finally see the so called vet and she checks my dog's ear, sees it's inflamed, bloody from her scratching in pain, and is clearly infected. She goes in a second time and kinda tugs on my dogs ear causing my girl to nip at her in pain (she didn't even make contact). You could tell she wasn't being aggressive she's just in pain and the vet tugged so of course she reacted. The vet then starts telling me how she has to look up what medicines to give my dog bc she doesn't know with her being a breastfeeding mom. Ok cool go google away. The nurse comes back within minutes with the quote and it's already at $200. I look it over and see there's a $22 restraint fee. I was like $22 for a muzzle and the nurse is like no it's a special "stress free restraint fee" bc it takes more people. One holds her and then one talks to her to keep her calm while the vet looks in her ear. I'm immediately annoyed but ok if it will get us some meds sure. There's also a fee for $80 so they could look at the swab under the microscope to determine what kind of bacterial it is. Alright sure. Then the nurse goes to put a leash on my dog. I'm like wait you're taking her out of the room? She INSISTS that they have to. I immediately protest like no I don't like that I'm not ok with that bc we've had bad experiences and it will put my dog under distress she again keeps saying I can't go and  they can't do the test in the room. I reluctantly allow to take her. After a few moments I hear the worst SCREAMS coming from the back. I know it's my dog. They bring her back to me and she literally runs and slams into me bc she's so scared which I know indicates they just man handled her plus she's bleeding! The nurse tries to be nice but I'm pissed. There's blood in my hair, on the side of the exam wall, the door and on the floor. Not a crazy amount but still. The "vet" comes in, her last name is King and she's a complete idiot. She tells me that she couldn't see my dogs ear drum and that we had 2 options. 1) bc she couldn't see the eardrum to determine if it was intact meant that the medicine they did have there could leave her with a permanent head tilt or 2) we could wait until Monday to see our regulate vet who would have the medicine that this vet didn't have that wouldn't leave my dog with a permanent head tilt. At this point I'm lit. I start saying how ridiculous it is that they told me they'd have the medicine she'd need and now she's saying they don't, how they want to charge me $200 for no solution or answers and how I brought my dog out which was causing her severe stress and anxiety to separate her from her babies only to be told I pretty much have to wait for a real vet to help her. She gives me an attitude which I shut down immediately bc she has no right to give me an attitude when she can't do her job. She leaves the nurse comes back in who is super nice btw and again tries to calm the situation. I have her bring me the new bill removing the $80 test seeing how Veterinarian McGoogle didn't even do the damn test. I pay and leave that place as quickly as possible! I will never bring my pets back to this place. My friend has paid thousands of dollars to this place and has had the same issues, no answers, no solutions. Take your pet elsewhere! Read Less

DO NOT GO HERE. They only want to get people in desperate situations to charge crazy prices. They will not care about your pet. These people are trash. I was there with my lab many years ago and they made up some crazy diagnosis to charge us $600 on the spot and said she would die if we didn't leave her there and paid. We took her away crying hoping for the best, the true vet the next day told us the diagnosis was crazy and helped my dog walk again. Please protect your pet from these people who do not have your pet's best interest in mind Read Less

Lifesaver! My friends' dog chewed on some mouse traps and ate the poisoned bait. The vet and staff got the dog to vomit the poison. They tested the results and verified that most of the poison was expelled. I was able to take the dog home to recover. So grateful for everyone's help here. They were kind and supportive at a really scary time. Read Less

It is what it is. My dog's stomach twisted and had bloat at midnight. He would not have survived till morning without surgery; and it would have been cruel for us to keep him in that amount of pain. The surgery was almost $5,000, which further added to the shock. Everything was itemized and clearly explained upfront. Whatever they didn't end up needing in the surgery was refunded to us. We agreed and the surgery was done in an efficient manner. The staff was very knowledgeable about the procedure and risks, and they saved my dog's life. When we picked him up to take him to our vet for recovery and observation, they loaded him in the car with his catheter in, and a bag of his left over meds/drip so the transfer was as smooth as possible. They were very professional and provided excellent care. The price was very expensive, but my young and healthy dog now has a chance at a long life so it was worth it in our scenario. Read Less

Very bad place, extremely poor care and a rip off. My dog ate a cooked Lamb bone by accident on our trip to Orlando, later on it vomited some clear liquid, it was 9pm so I took it to this ER for x-rays to see if there are bone fragments in his belly. I was the only person in that ER yet it took 3 hours just to examine him and attempt to take an X-ray. Before they do the X-rays they asked for $600 upfront, so I paid. This is a service animal and extremely well trained, obedient and had no symptoms at that time. They took him for x-rays and after 1.5 hours of them screaming and yelling at the dog they came back to tell me the dog won’t sit still and they need to give it anesthesia with Ketamine and Valium and will have to spend the night under observation for extra fee. I asked to see my dog, he came back to me terrified and panting like he ran 2 miles. I asked for my money back because they weren’t able to do what we came for but they refused to give me a full refund. I left at 1:30am frustrated and helpless. Horrible experience, they were unprofessional, lacked compassion, didn’t know how to handle a sweetheart dog and all they care about is making money. All I can do now is observe the dog overnight and take him to a real vet in the morning. Read Less

UPDATE - The owners response is not simply a matter of perception or opinion it is a lie. I did question the vet regarding what she wanted to do with my beloved pet and she got frustrated with that. I NEVER raised my voice nor did I berate any member of your team. That's not the kind of person I am....this is simply a failure in service from a substandard organization that is trying to protect itself. You took elements of the truth and fabricated it into a sensationalized story that simply isn't true. The vet had a chip on her shoulder from the very beginning. Read all the other ONE STAR reviews. This isn't an isolated indecent, this is a pattern of substandard service experienced by many of those who made the mistake of bringing their pet to this facility. DO NOT BRING YOUR PET HERE. Original review.....Do not take a chance here with your beloved pets. This vet does not like you to ask questions or push her assumptions. After waiting for 2 hours, paying for the plan she approved, she then refused service on Christmas morning. Music was blaring in the background, she was clearly in a bad mood. She tried charging me for the diagnostic fee and refunding the rest of what I already paid. My credit card company refunded the fee she charged me. Wait for your vet to open or try another facility. Read Less

Very bad place, extremely poor care and a rip off. My dog ate a cooked Lamb bone by accident on our trip to Orlando, later on it vomited some clear liquid, it was 9pm so I took it to this ER for x-rays to see if there are bone fragments in his belly.  I was the only person in that ER yet it took 3 hours just to examine him and attempt to take an X-ray.  Before they do the X-rays they asked for $600 upfront, so I paid. This is a service animal and extremely well trained, obedient and had no symptoms at that time. They took him for x-rays and after 1.5 hours of them screaming and yelling at the dog they came back to tell me the dog won't sit still and they need to give it anesthesia with Ketamine and Valium and will have to spend the night under observation for extra fee.   I asked to see my dog, he came back to me terrified and panting like he ran 2 miles.  I asked for my money back because they weren't able to do what we came for but they refused to give me a full refund.  I left at 1:30am frustrated and helpless. Horrible experience, they were unprofessional, lacked compassion, didn't know how to handle a sweetheart dog and all they care about is making money.   All I can do now is observe the dog overnight and take him to a real vet in the morning. Read Less

My 5 month old puppy Carter who's my world woke up in the middle of the night just very lethargic. He was drooling, very sleepy, wouldn't walk for me, and so I panicked and drove him to their care. Dr. King and Sarah our very kind and caring. I feel very comfortable leaving him their so he can get better and come home. They have answered ever call and sent me pictures which is so exceptional as I'm sitting at home worried. The only thing Carter took that was different was Trifexis . I would suggest anyone who reads this please be careful when given this to a dog for the first time as I feel this paralyzed my dog. I will be taking my other dogs off and finding it a healthier alternative. Thanks again to the amazing staff for your care.Jamie Callaghan Read Less

I took my Saint Bernard here on a Sunday night right after hurricane Irma. He had swallowed an entire Persian lime that he found on the ground in my backyard. I had read online that limes were poisonous to dogs, and I was also concerned at the fact that he had swallowed it completely whole. Our vet was closed at this time and was not sure if I could wait it out until morning to take him. I called this location before I brought him in. The nurse who answered was very friendly and understood my concerns, and after talking with the vet that was on-call, suggested bringing my boy in.When I arrived, the office was empty. I was greeted by two nurses that assisted me with getting my big boy on the scale. We were quickly brought into a room, where vitals were taken and paperwork was filled out. The nurse we had was so nice and careful with my dog. She listened to all of my questions/concerns. She also explained the payment procedure at this clinic so I understood before treatment.The doctor on call came in and started assessing my dog. He was ok. He was not as understanding of my concerns as the nurse was. We decided that our plan of action would be that we had my dog throw up the lime and give him liquids after the fact to avoid dehydration. The price? A little over $300.00. I agreed as I wanted to do anything and everything to help my buddy.They took my dog in the back to have him throw up and assess the situation. I probably sat for maybe 20-30 minutes before the nurse came back with my dog. The doctor came back and let me know that nothing came up and suggested that he hadn't swallowed a lime at all... I watched him swallow the lime, so I couldn't exactly agree. We decided to seize any further treatment. The doctor suggested just watching the dog overnight at home to see if he has any complications and to watch for seizures as mold on the lime (if it had any) could possibly cause them. I took my dog home and luckily, he was ok. Nothing else happened - he was being his normal self - eating, playing, etc. I'm not sure if he was just able to digest it with no issues or what, but I'm thankful. I'm glad I was able to bring him in and have him assessed anyway. I honestly have no complaints about the clinic. I understand requiring payment for services and also understand the high costs of vet care. However, I really don't appreciate the way this clinic charges pet owners in emergency situations. The whole 100% of the cost is due either in cash, card or PayPal thing is rough. Many of us are just trying to do everything we can do to help our fur babies. It's already stressful enough without the payment situation. Hopefully one day they can consider presenting more payment options to ease pet owners - like payment plans, billing, something. Read Less

Thank you so much Dr Wester & Nurse Haylee for all the care, treatment, hydration & comfort; enjoyed the rub, hugs &love extended to our sweet guyBouchon. You're the best..& we will recommend. Bouchon is recovering very well even he had some tough days on Jan8,9,10! So grateful Bouchon stayed at your - 24 hr careHospital, in case of another seizure episode.Am happy Bouchon is now back home, being cuddly sweet.Happy Read Less

If I could rate less than 1 star, I would. My puppy ate something he shouldn't have and began acting lethargic so I rushed him into the Pet ER. I didn't have my wallet with me, and they needed $200 down of the $1200 they were about to charge me. I told them I didn't have any money with me and they REFUSED MY 15 WEEK OLD POMERANIAN SERVICE. My husband and I are sitting at home praying he makes it through the night. The doctor and nurse had attitudes and were extremely rude. I am going to make sure I tell everyone I know about the awful experience I had and discourage anyone from leaving their pets in these money hungry hands. Read Less

It's traumatic enough when your fur-baby is in pain & you take them to what you believe is a safe & healing place, but it's the most distressing thing to take them home feeling worse (whimpering/crying) than when you brought them in.  Part of the procedure for the "hot spot" diagnoses  was to "clean & flush" the area (cost of $98 in the total of $425) that consisted of a vast shaving of the posterior region, which was extremely larger than the small thumb-size red spot.  When they brought her back to me, she was so uncomfortable, which I found nicks & a razor-burn of half the tail and the tail didn't consist of any irritation until after this procedure.  It has literally taken a week to begin to heal where my baby was able to walk without being in extreme discomfort.2 thumbs down for the service & doctor's bedside manners. Read Less

I can't even begin to put in to words how amazing this clinic is. Our pet sitter had to rush our beloved lab in for emergency surgery while we were out of town. The worst feeling in the world being so far away! Dr Wester and the entire team were extremely comforting and knowledgable which helped put our minds at ease. They walked us through the process and kept us informed as we drove home to be with her and followed up the day after. They saved her life no doubt!  If you unfortunately find yourself in an emergency pet situation, you'll be in amazing hands with them! Read Less

This hospital is the absolute worst. DO NOT BRING YOUR ANIMAL HERE unless you like getting robbed. This place is a rip off and SLOWWWWWW.... I am the only person here and waiting 2 hrs to see the doctor. It's 3am. They will give you a bill for $500 to $700 dollars no matter what's wrong or not wrong with your animal. Also get your $125 ready before you walk through the door because you are charged $125 as soon as you walk in with your animal FYI. Read Less

Extremely slow service and VERY VERY overpriced. $90 just for a bandage on a cat. Waiting 1.5 hours just to come up with a solution, which was an unnecessary $1800 surgery. Only one doctor on staff which means service is slow and less than stellar. If you have any other options, GO SOMEWHERE ELSE. Read Less

What a nightmare. We went in with our 9 week old husky puppy and were there for 5 1/2 hours only to see the doctor for less than 2 minutes. The nurse brought us paperwork for treatments that would be almost $500. We got treatment for our puppy, and waited another hour and a half for the discharge paperwork. We got tired of waiting so we roamed the building to find someone for the paperwork and when we finally found someone she handed it over without speaking a word. Horrible service and so- called diagnoses. We will be going to our normal vet in the morning. Read Less

I came here with my cat on the Fourth of July because she had snagged her claw on our carpet and it was sore. As a concerned owner, I trusted the kind nurse behind the counter and the doctor behind the wall to treat her and help her stop limping from the pain. They asked us to pay $500 without even mentioning the wound, blaming the fact that she was limping solely because she's 14- and being 14 obviously means that everything suddenly pertains to her age. They did x-rays of her spine and found nothing. I asked if they could please at least cut her nails so it couldn't happen again. Because I couldn't throw $600 more down, they had me sign her release and refused to clip her nails. When I was holding her as we were getting ready to leave, I noticed there was blood on my arm. I asked the nurse to look at the wound I INITIALLY WENT TO THIS PLACE ABOUT, and she had the audacity to tell me that there wasn't any blood the entire four hours she had been back there. When I showed the nurse her paw, she then said, "Oh that's just dried blood." It was bleeding on me and on the counter!! We left in worse spirits than we came with. Do not come here. They don't care about your pet, all they want is your money. Read Less

These people are making money out of peoples misery, they charge an extermly huge amount for litteraly nothing! the docter will try her best to add too many unnecessary things to suck your last penny. serously I wasted money, gas, and time. Read Less

Even though I left without knowing exactly what is going on with my dog, Dr. Wetzer was able to rule out the life threatening possibilities. Yes, the place is expensive because it's emergency care...just like when humans go to the hospital. But...it's great quality care and they are upfront on cost and what is the different course of actions. You leave with detail information to give to your own vet for any follow up that may be needed. Read Less

Our sweet girl Daisy collapsed about 2 months ago. One minute she was fine and the next she was lying on her side panting and unresponsive. We rushed her to the Animal Emergency Center as it was after hours (barely, only 6:15 pm) and this was the closest emergency vet to our Titusville home. We were informed of the cost to stabilize her ($545) and paid while the vet was working on her.  Our Daisy's heart rate was so slow that getting vitals was not possible, neither was she able to be stabilized. We were able to sit in a private room as our sweet girl slipped away. She was almost 14 years old. Her passing was peaceful and we were very grateful for the compassion that was shown to us while we were there. Because Daisy was unable to be stabilized we were offered the option of a refund or to apply it toward a private cremation. We had our girl cremated and one week later picked her up in a beautiful   embellished wood box engraved with her name.  A month later we received a sympathy card signed by all the veterinary employees. Such a sweet gesture. Just want to thank the staff at Anything mal Emergency Center for their compassion and care. Read Less

Took my dog in last night because I thought she was ready to deliver her puppies but she is a French bulldog so she would need to have a C-section the staff was very nice but the only thing they are interested in is money..the amount of money they wanted was outrageous.4k. for an emergency C-section...now I understand that going to an emergency vet will cost a lot but that is crazy... I paid the 85 dollars and left.....I took her to another emergency vet...they did an X-rays and told me that the puppies were in no danger and could wait until morning and take her to her normal vet..I was very Happy to hear she and the puppies would be fine but very upset about my visit to your E R.....not to mention if I wanted to have the procedure done at Waterford lakes . The cost was not even half of what you guys wanted..and no I don't need financial help to pay for it...I just was not going to let you guys take advantage of me ..and oh like I said the the office staff....I can see 2k for the emergency C-section not 4k.... because my normal vet bill this morning was 800. Dollars.... lesson learned.. DON'T EVER GO TO THIS PLACE....... Waterford lakes emergency vet is so much better..I my opinion..of course... Read Less

I really never write reviews but as a passionate pet owner, this one felt necessary. I brought my 5 month old puppy in here at around midnight a couple nights ago. Not only did the vet do nothing and say nothing useful, the tech was even less helpful and super rude. I brought her in bc her under eyelid was swelling and they charged me 85 dollars without telling me what's wrong w her, if she'd be okay until morning to see her primary vet, and what it might be. they completely robbed me and the next day I payed less at her primary and got an eye flush, a full test and diagnosis. If your pet can wait, I would not waste time, energy, money and patience on this terrible place. Read Less

4/10/17 We got in quickly and the staff was super friendly. What got me upset was the wait time we waited over 4hours. Also I wish they had a payment plan because I wanted the best for my puppy but couldn't afford it. The staff was really helpful to finding a plan that worked for us but still wish there was payment plans so we could afford all of the treatment. Read Less

I took my dog Tasha to the ER on 3 April 2017 at 11:18pm, she had a problem with her left eye. Got in really quick. The Doctor Alexis King DVM was preforming surgery and when she was done came to see Tasha. I found out she had an ulcer on her eye, the Doctor took her to the back and washed out her eye and checked her out. She gave her a shot for pain and an antibiotic shot. Gave me some meds for her eye and a collar so Tasha wouldn't mess with her eye. I loved the quick service and how nice the doctor is and also the staff. Was out of there by 12:21am I will recommend this place to my family and friends if they are ever in an emergency with one of there pets. Thank you Juan Diaz And Tasha. Read Less

I visited the Animal Emergency Center over the weekend with our sweet kitty, Mittens.  We had no idea what happened to her, we just found her sitting in a pool of blood and feces howling in pain.  She was having trouble getting up on her back legs and I was as distraught as I could possibly be. I called their office on my way BC my GPS took me to an incorrect location.  I was met at the door by a technician and shown immediately into a room.  From the looks of the parking lot I may have been the only person there at that time.  Mitten's was assessed quickly and the decision was made to take xrays and give pain medicine (pain meds being my immediate priority).  A print out of the services and amount owed was given to me and I gave them my credit card (3 different views on x-ray and pain meds = $538.85).  Being an emergency/after hours I fully expected their prices to be higher than my normal Vet.  And that they were available on a Saturday and Sunday (we had to go back) I was just grateful to have them.  The x-rays proved no broken bones and all organs in correct place.  Dr. Wester went over a few prognosis and strongly encouraged me to leave Mitten's with them overnight for observation, however he fully supported me in my decision to take her home. He pumped her full of fluids and I was given enough pain medicine to get her thru the w/e so I could try and get her to our regular vet on Monday.  Out the door Saturday was a total of $751.17. Unfortunately Mitten's got progressively worse overnight and we were back in on Sunday (again, what would I have done if they hadn't been available?).  This time the parking lot was full of vehicles and they were very busy.  They took Mitten's back while I waited and about 45 minutes later I saw Dr. Wester again.  He believes she threw a blood clot Saturday that got worse overnight and I fully agree with that prognosis.  Unfortunately at that time she had no feeling in her back legs or tail.  While Dr Wester did give me a possible treatment plan, I knew it was time to call it for our sweet baby and Dr. Wester agreed. He was very compassionate and thorough, letting me know everything before it happened.  I am so grateful they were available for me and at least we were able to alleviate all pain for Mitten's and keep her comfortable.I would fully recommend Animal Emergency Center and Dr. Wester knowing they have to be able to substantiate and support an after hour Clinic.  They won't perform any services without your consent and of course they have to get payment up front, unfortunately we are at a day and age where that is just what it is.  People want to do everything they can to help their pets and in the heat of the moment you may make decisions your wallet can't support.  It wouldn't be right for the Clinic to be responsible for that.  And it's impossible for them to know who would or wouldn't make good on their balance.  It's a business, one they seem to be pretty good at based on my observations so don't take it personal. Read Less

I will never go anywhere else! The whole staff and doctors are phenomenal! Thankfully the visit turned out to be a minor problem and sent my fur baby home as good as new! The vet tech Danielle is so passionate about what she does. Usually my pup is timid around new people but she was at home in her care. She took care of my pup like I would personally take care of her, and that is hard to find in animal services. Words can't explain how thankful I am for everyone here!! Read Less

Condescending staff answering the phones, minions will deliver an obnoxiously high vet estimate, when you refuse the vet will pop his head back in, then the minions will return to haggle, and then have you sign a waiver. Minions don't do procedures in front of pet owner. AWFUL PLACE Read Less

Horrible experience. Fast at taking money but failed to inform me that my dog was dying and there was no hope. The vet Dr. king just kept writing up costly potential diagnostic plans. Even informed me we could leave our dog overnight for 1000 dollars. I asked for his prognosis and she couldn't tell me or be honest just focused on getting money. Even when I would ask a direct question it came down to beating around the bush. Mind you my dog's temperature was dropping and he was losing all his bodily functions. Informed us he died 15mins after that 1000 dollar suggestion. Ultimately, I left with my dog in a body bag. Wish we were able to be with him during his last moments opposed to someone blowing air up our butts while trying to get more money. Read Less

It was clean but the vet there did not give a .... She must of been a new vet bc I saw for for maybe 2 minutes and was there for 2.5-3 hours. My dog came in and had massive diarrhea. Spent $600 on drugs and tests. I should of waited for my original vet that actually likes their job and cares. Read Less

When your cat hasn't eaten and won't go to the bathroom  what do you do at four in the morning? Thank goodness for this place and their staff! So nice and professional. We felt comfortable with them and they were knowledgeable.  I really appreciate everything they did. Read Less

Couldn't hope for better care for my pet. The doctor along with nurse Sara were great in taking care of my pet, and made me feel very comfortable. Though emergency care can be expensive it is clear that the doctors and nurses here are great at what they do and they love doing it! Read Less

Place is a joke. $800 and not even an answer for my fur baby. I don't have money and that much totally killed me. Next day I had no choice but to go to the vet and spend another $200 for some real answers. After $800 they couldn't figure out my dog had gastroenteritis? My dig was better after a real vet visit, no thanks to these jokes. AVOID THEM AT ALL COST! Read Less

Must say I am extremely disappointed in our experience here, and this is coming from a former vet tech. We had a neighborhood stray cat get obviously ill.  We caught him in a trap and brought him in around 9 pm. Clinic didn't seem that busy and we were put in a room. Tech was nice, but after getting checked in we didn't see anyone again for about 2 hours. Cat was having obvious breathing problems.When they did take him back, there was another exceptionally long wait. After sedating him, the tech came back to discuss options. We came up with a game plan, then waited another hour without any update.  After flagging someone down, they explained that they had run out of the medication he needed and they could give him a shot that was good for a day or less and we could take him to our normal vet to get what he needed. We were left to decide what we wanted to do for another hour. Again we flagged someone down and asked to speak with the vet. When the vet came in around 1:30 am, she said the cat died.Based on the severity of his symptoms, I don't think he was appropriately managed. I will say I did not think their prices were unreasonable. Also, ER clinics require payment for services up front. Pets get taken to the ER for life and death issues. Some people refuse to pay the vet they have no relationship with for a pet that died. The ER clinic is a business, and they have rules that must be followed without making exceptions. I wish people would understand that and have better criticisms other than being expected to pay up front. *As an update to the response from Holly, no one was determining treatment except for myself and the staff in the hospital. I wanted to make it clear that there was not a committee decision-making process of the neighbors.  My husband and I assumed responsibility for the cost of treatment for an animal that was not owned by anyone and we had the capacity to make immediate decisions for treatment and diagnostic tests. While we were immediately placed in an exam room, the "immediate" oxygen treatment was after the cat began to have greater trouble breathing around 10:30 pm. And I agree that the cat was feral and aggressive, so sedation was a necessity for any treatment. Read Less

What a horrible place.  Our dog was there over the weekend.  When we picked him up he was beside himself with pain and smelled of urine.  The doctor knew nothing and did not finish a conversation with us.  Their ultrasound was incorrect.  The doctor was incorrect.  I would avoid this place.  Your pet is better off anywhere else.  Just god for taking money which they did not deserve.  Place should be shut down. Read Less

We had to have our Red nose Pit Brandy Jones there for 4 nights, and truly the care and attention we received was so wonderful and appreciated during this difficult time. Ariana was a wonderful care giver and did the best she could to know that our baby girl was in good hands when we couldn't be there. I will forever be grateful of this place and the staff!! Read Less

I have been to the Lake Underhill location more than once in the past few years and have been very satisfied. Yes the cost is more than a regular vet but this place is running as a urgent care business with no appointments booked solid. To keep a fully staffed large facility running with no guarantee of booked appointments would increase per visit cost in any business. I am happy they are here and much like an ER for a person expect costs to be higher than most Vets but similar to other Emergency Vet facilities. I came from a small town that did not have these places so i am grateful they exist. Read Less

The tech, Sarah, is beyond amazing, caring, knowledgeable and very respectful. Her personality is perfect in a chaotic time. Also, the entire staff responds to all emergencies as fast as they can. As far as other comments go about taking payment up front, all ER vets do such/after an estimate is established. It's standard procedure. All in all if you have an emergency with your animal and you know your stuff you can negotiate price and see what kind of tests are truly needed and what you think you can wait until your regular vet the next day. Read Less

Earlier this morning(5-14-16) I had the difficult decision to have my 15 year old Beagle put down. The two awesome ladies working through the night were so imformative and helped me make an informed decison. The process was peaceful and handled with love and care. I would highly recommend this animal hospital to anyone in need. I apologize for not being able to remember the two ladies who were working but they were definetly caring souls. Read Less

I took my dog there with an eye injury and they misdiagnosed her. She had a scratch on her eye that they didn't see after an exam and the medicine they prescribed me was wrong and could prevent healing of the actual problem. I ended up spending $200 more than I would have needed to. I will not take my dog here again. Read Less

Simply put, I cannot praise this place enough for the care and attention they gave my dog during his recent emergency.On a Saturday morning, my boy had a sudden violent seizure. We rushed him to the Animal Emergency Center, and were greeted and taken in immediately. Dr. Palmer and Yamilka were very thorough with their examination, diagnosis, and recommended treatment, which included 12 hours observation. Nothing in their treatment plan seemed egregious - they took care to explain why each drug or service was necessary or at least highly recommended for his situation. (And yes, it wasn't cheap, but neither was it exorbitant; and yes, they politely asked for payment up front, which I don't fault at all - they want to avoid getting stung, I get it.)They also encouraged me to call at any time during his stay. And I did, and never got a machine or "please hold" - Yamilka or Ariana always picked up on the 1st or 2nd ring, and Dr. Palmer was always available to speak (except once, and she called back immediately). There was no feeling that they were too busy, or being short with me; everyone took care to be as thorough as I wished to be regarding my boy's care. Dr. Palmer even offered to stay past her shift time (after 12 hours!) when I picked him up to discuss her observations. I really felt my guy was in excellent hands the whole time. Even a day after his discharge, I called to share follow up with Dr. Palmer, and got the same attentive treatment. She clearly had an interest in knowing how he was doing, even though he was no longer under her care. Sadly, the signs he was displaying indicated he was not recovering. I called his regular vet on Monday morning as soon as they opened (7:30 AM), and was surprised and impressed to find they had already received all the records from the Center over the weekend. The promptness of this just reinforced to me that they cared - those records could have easily sat in an inbox until Monday morning instead of being sent over immediately.The story does not have a happy ending - my boy was too far gone from the seizure to recover. But I am thankful that Dr. Palmer and her staff were there on Saturday and gave him such great care during that tough time. They are professional and compassionate, and I recommend them highly. Read Less

2 days ago I had to put my dog to sleep after 10 years. My son Junior had congestive heart failure, was blind, had a heart murmur and was coughing up blood. Rushed him to this emergency clinic. The Vet charged 85.00 just to tell me what he heard with a stethoscope. Then he tells me to see where the blood is coming from he needs x-rays and blood work 497.00. Based on his condition and diagnosis I knew that the best thing was to put him to sleep so he would not suffer 193.00 to cremate him. I told him I only have 60.00 he said I can humanly euthanize him but he would not cremate him. He would give me his lifeless body that I would have to bury unless I paid 193.00 for them to cremate him. This vet had no compassion but all the pictures on his wall talked about the oath they take to make sure no animal will be without care and treated with compassion. Some people are so heartless especially when they see how much pain you are in. Love you always my Junior, God's new angel. Read Less

Do yourself a favor and read the reviews.   Extremely unhappy with the service I was provided here.   All they care about is how much money they can squeeze out of you and that its cleared before they touch your ailing pet.  Would never recommend this place to anyone. Read Less

An emergency after-hours animal facility is such a great thing to have, but if the vet / tech on duty is more concerned about receiving payment for their mediocre overpriced services than the well being of an animal ... then ... what the eff?My frenchie had (4) healthy and playful puppies 3 weeks ago. We've been taking them to an amazing vet out in Lakeland for their routine check-ups ( highlandpethospital.net ) Last Saturday, one of the puppies gave us a scare; her breathing became fast & shallow and she wasn't eating. Since the vet in Lakeland had already closed, we drove up to this Animal Emergency Center. We spent a couple good hours with Dr. Wong and a tech who ran some tests, and didn't see anything wrong with the puppy -- normal weight, glucose levels good, doesn't appear to be sick. They gave her a shot to hydrate her and another shot for penicillin (just in case). Yes, they were upfront with their price gouging fees for the shot, and even offered to do an x-ray. (An estimate that could have totaled close to $1,000.) We declined - since she seemed to be okay and walked out paying $250. Really, we just figured she would be okay until our vet opened in the morning. We took to her our vet this morning who ran the same tests, and said some of the same things -- normal weight, glucose levels good. However, she was surprised that the other vet couldn't see that the puppy clearly had a flat-chest. (They call them "swimmers". They're constantly laying / sleeping on their chest; picture how a frog swims). She then proceeded to do an x-ray, and noticed that (bc of her flat chest) the puppy's heart had moved over & was blocking the left lung, causing her to (rapidly & shallowly) only breathe from her right lung. (She is okay now, and we have some "physical therapy" exercises to do to get her chest to puff up like the others.)All of this - the tests, the office visit with friendly and helpful staff, the x-ray, the after-care - costed $105.00. (plus about an hour drive, that is clearly worth it). I'm so saddened & heart broken by this Animal Emergency Center. Sure, they're "after-hours" and have the right to charge a little more for working the "night shift", but it's not like they're 24 hours and working around the clock to save our animal's lives. Unfortunately, in the downtown / east Orlando area they currently have the niche (after-hours) in the market. I'll campaign for any vet, who truly has a passion for animal care & well being, that wants to compete with them in this after-hours market. If you and your pet can hold out until regular vet hours in the area, please do so. Don't go here. Read Less

Twas the night before Thanksgiving and our dog Scout was eating out of the bathroom trashcan...landed us right at Pet ER!  Poor Scout, a yorkie, was hospitalized for pancreatitis.  He remained under the care of Dr. Wong and several nurse techs.  Dealing with a life-threatening condition was extremely devastating for 2 days.  Scout was released after collaborative efforts, education,  and expertise from everyone on staff.  We were encouraged to transfer our dog to his regular vet to continue treatment.  Very, very thankful for Pet ER. Read Less

A Monday evening and my dog seemed to be in pain and was bleeding from his rear end.  I called my regular vet's office and the recording gave this number for emergency care.  I called and was told to bring him in.  I was informed at that time that the charge for an office visit was $85.00. I was the only person there and was seen immediately.  My dog had eaten a toothpick and couldn't pass it .  He had to be sedated before anything could be done to remove it.  I left him there at 7pm, Dr. Wong called me as soon as he woke up and I was able to pick him up at 11 pm. I can't say that the visit was affordable, it was almost $800.00 but I am sure that my regular vet would be expensive also. Read Less

Worst place on the face of this planet. The reviewer from 2008 was absolutely correct. This vet was very dry, did not make us comfortable, was impersonal and barely laid a hand on my dog. My husband and I brought our elderly pet to this clinic after waking to find blood everywhere in our house. She had a cut on her ear that would not stop bleeding. I arrived to this "emergency" hospital, covered in blood and was taken in right away. That's about the only thing they got right. Then, as my dog lay bleeding out on the floor of their exam room, the vet tech thought it would be more important to get us to fill out paper work rather than tend to our profusely bleeding dog. After the paper work was filled out he went back to "enter it into their system" and told us the vet would be in shortly. After at least a 30 minute wait the vet came in (all the while my dog continued to bleed and they didn't even offer up some gauze for me to hold pressure on the wound) and said she would have to run blood work, but not before collecting $403 for their "services". They took our dog back and 10 minutes later came in and said there was nothing they could do, our dog had lost too much blood. They put a bandage on her head and we took her home. Later that night we had to put our baby to sleep feeling horrible for taking her to a vet, wasting our time, money and energy on a place that couldn't have shown less compassion for a dying animal. Shame on this lousy facility and their exam rooms with 42" flat screen TV's. I guess I see why they charge so much for nothing. I should note, we asked what we paid $403 for and we were granted a $128 refund. So we paid nearly $300 for a bandaid. Do NOT, under any circumstances, take any pet to this place unless you enjoy being ripped off and dealing with people who just don't care. I would give 0 stars as a rating, but it doesn't allow for that. Read Less

They are just there to take as much of your money as they can, without ever telling you the truth. I brought it a very old dog who was very sick and in a lot of pain. First, they trued to charge me $700 for XTRAYS AND BLOOD WORK. I asked what they would do after the testing and they said ""give her fluids and painkillers"". I assumed my dog could get better and paid $300 for these treatments. Only seven hours later my dog is feeling worse. These people should have JUST TOLD ME SHE WAS BEYOND SAVING AND DID THE ONLY HUMANE THING. Instead, they tried to take me for $1000+ then took as much from me as they could and still left my dog to suffer and me to deal with it. Read Less

I have personally visited this clinic multiple times for emergencies in the middle of the night. The first two experiences were great; friendly staff, great service and I was in and out of the clinic within the hour. However, I only gave this clinic a 1 star rating because over a Memorial Day weekend, my newest kitten of the family got sick. He was vomiting, not eating, crying in pain and I took him back to a place that I could trust. After a x-ray and consult with an outside radiologist, we determined my kitten had eaten a foreign object, which would require exploratory surgery. Just to be clear, I understand the risks of surgeries like this, I had already been through the same experience with another cat just a year prior to this. So, no big deal, left my new kitten in the hands of this clinic and waited to find out what had he eaten and that he was safely out of surgery. Got a phone call stating he was out of surgery, did okay and had eaten yarn. The next morning, because they closed at 7am, picked up my baby, IV in and all to transfer him for treatment and observation at my regular vet who reopened after the holiday weekend. Two days later, my kitten required a second surgery because he was not acting normal and still seemed ""off"". When my vet opened up the fresh incision, he found that the doctor at THIS emergency vet clinic did NOT close up the internal abdominal wall causing all my kittens intestines to be bulge out. This is not just a ""Ooops he has a small hernia"" - the vet was negligent and did not close my kittens stomach up. He could have had parts of his bowel die, gotten a serious infection or even died. This was not just a simple mistake, but a huge error on this emergency clinic. We tried to get a refund, the manager would not work with us to refund us the cost of either the first or second surgery even with pictures and surgical notes about what my vet had found. The vet who did the surgery, never called to apologize and was honestly a bit of a jerk to me when I went in there. I would NOT recommend this place to anyone, especially for something as serious as this. Read Less

wORST EXPerience evr!!! Do not come to this vet! Our little dog was sick and we took him out of the er because it was getting extremely expensive . We brought him here to have a second opinion. It was even more expensive that the place we were before so we decided to go somewhere else. The vet barely see him and we had to pay the nearly $100. I asked for a conclusion of her examination. She wrote four lines not even four lines. 2 word for each line. The swipped my car and before I signed my receipt I asked for a better examination document. The didn't want to give me my credit card nor all his previous blood test and X-rays for the previous er. At the end the nurse throw the stuff at me. The cd was on the floor and he just walked away. We weren't even talking to her and I was about to sign the receipt. so rude and unnecessarily I was asking for what I paid for. Read Less

The worst experience with vet EVER!Very rude people,all about the money,dirty..They make you wait in the room for ever being busy chating on the back.We paid so much for them to do nothing at all.We ended paying an other vet again to make our cat well..Even when we called them to ask something for the medicine they gave us they were so rude and wanted to make us go back to see him again to take the money..All about the money,they don t even care about your pet. Read Less

I was so very pleased with all the help I had from the staff and doctors at the Animal Emergency Center. My dog swallowed chocolate and they were on top of what to do and not to do. I was absolutely freaking out over him eating so much. Plus he had ingested some of the wrappers. I left him there over night and by morning he was back to normal! Thanks to everyone at AEC for being such a big help! Read Less

The heatstroke pet (reviewer Jayne Ruzicka) had already been under treatment for heat stroke for several hours at its regular veterinarian and unfortunately had shown signs of a deadly complication of heat stroke prior to its arrival at our hospital. Once this complication occurs (DIC, inability of the blood to clot) there is little chance of survival. This patient was not charged an exam charge and was not charged an emergency fee. Treatment was performed but the seriousness and prognosis were what we were trying to discuss with the owner. When pets become part of our family sometimes it is impossible to believe that something as simple as being overheated at a pet park could have complications that are deadly. We did everything that could be done but everything was not enough. We wish every pet could be saved from the complications of heat stroke. H. Tabbenor DVM, owner Read Less

I lost my baby in this hospital all because she was with a friend and we had her take her there from the Banfield Hospital when they closed. This Hospital on Lake Underhill would not do anything with Sasha for an hour untill we got there with a credit card and this was vital time to save her life. She was suffering heat stroke and they wouldn't do anything for her until we came and showed that we could PAY for it!!!! How sick is that. Than we told them to do anything, EVERYTHING they could to save her life and heal her and we received a call which we didn't get at that moment and called them back within a minute of the time and they informed us that she went into cardiac arrest, did we want to resuscitate her... DUH!!! Did we not inform you to do anything, YES, we want you to resuscitate her. She was gone, not even 2 yet for another month. How sad!!! My heart broke. They didn't do enough for her and wasted a lot of time. Please do not take your loved one there, there are many more in the area!!! Read Less

I had been at another emergency clinic, waited several hours and my pup was given an injection for vomiting and sent home. My pup was still no better on Sunday so we found the Animal Emergency Center right off the 408 and were placed in a room immediately. We saw the technician first and then the veterinarian. The vet told us all our options and we chose the one that worked best for us. We had digital x-rays that were read out by a specialist . They even had a digital endoscope if there was a toy in our pup's stomach. Lucky for our pup no blockage and he just needed to be rehydrated. By Monday morning he ran to meet us and was his old self. The most amazing thing is the relief of knowing that if it was more serious they could have taken care of anything! We were given all the information and even looked it up on-line at home (being somewhat worried after the first e-clinic), everything they were doing and suggested was top of the line. We definetly recommend the Animal Emergency Center and tell all our friends to go there! Read Less

The staff at The Animal Emergency Center are great. Both doctors are very knowledgable and the owner has over 15 years experience in just emergency medicine. The technicians and the doctors all share a great passion for treating your animal in an emergency situation. Highly recommended!! You won't find a better clinic in Orlando!! Read Less