Super friendly staff / quick and pleasant service!My 6 year old Sheltie mix, Charlie, is the perfect pooch - well behaved and always healthy. He developed a random itch on his hip a little over a week... Read More
Super friendly staff / quick and pleasant service!My 6 year old Sheltie mix, Charlie, is the perfect pooch - well behaved and always healthy. He developed a random itch on his hip a little over a week ago that had progressively gotten worse. Having kept up with his vaccines through a mobile vet over the last few years, we hadn't visited a vet's office for an annual check up in quite some time. I called the Animal Hospital at Vista Lakes this morning needing an appointment same day (with an out-of-town work trip next week). The receptionist that assisted me was so polite and eager to make my appointment. They had various appointment times available throughout the day, with the last being just in time for me to finish my work day and scoop up the pup from home on my way.Upon entering the office, I was greeted by the same friendly receptionist behind the counter. The waiting room was well kept and spacious, even offering a keurig coffee maker with various flavored k-cups to brew. I had arrived a few minutes early and was called back right at my appointment time. The vet tech and Vet that examined Charlie were FANTASTIC! They listened graciously as I over explained the situation (without criticizing me for the lack of regular checkups, as I've received at other vets) and were so sweet with him during the exam. They provided recommendations as to how to treat his itch and explained everything very thoroughly. They went over the pricing of each item, giving me options as opposed to telling me what I had to have done. The annual exam price was much lower than several other vets I had called this morning, and procedures/medications pricing seemed reasonable.The entire appt (paperwork, exam, shots, skin test, medication filled, check out) took about 50 min. We will be back in two weeks for a follow-up, which I am confident Charlie will pass with flying colors.I greatly appreciated the time and attention that we received during our visit today. This will definitely be our go-to Vet moving forward. Read Less