Banfield Pet Hospital

If you love your pets stay far away from this place. Nothing but a scam their so-called insurance is not insurance and they will always hard sell up sell all sorts of unnecessary procedures and Tests.   I've had multiple bad experiences with them but the last one where they sold my son $3 worth of over the counter medication for $42.  And yes I called them and demanded a refund for the difference how dare they take advantage and yet they do it every day.  Also they want to see your pet every 3 months to renew flea medication. If you don't have their stupid not insurance plan it'll cost you $45 $ just to be able get a "prescription" for flea medication? No thanks!  Scam scam scam Scam!!!!   The medical industry is already screwing human beings in this country I refuse to add my dog to the list. Read Less

Staff doesn’t communicate with each other. Schedule a appt for my dogs flea medicine in which she needed to get her heart worm test done for 1st. This is what I was advised by on the phone. So when I come to appt they don’t even do the test, and it was to early to come for her flea meds total waist of time. Read Less

Hate to post this review as we have been loyal Banfield fans for years. We have 2 dogs and a cat and just moved here from Atlanta. The doctors here are quick to suggest euthanasia. They seem to be alarmists. We have a small white dog, Daisy, that they quickly decided had congestive heart failure and suggested euthanasia as one of the solutions. She's only 10 and has been a happy, active baby since we got her. Thankfully we kept rejecting their suggestion (as they made it more than once) to put Daisy down and ended up at Pet-ER. They were able to help her. Seems the doctors at Banfield had OVERDOSED her with too many heart meds and 2 of them were slowing her heart down dangerously slow. I could go on, but I won't. I'm going to try a different Banfield. I HIGHLY RECOMMEND NOT GOING TO THIS LOCATION! Read Less

I like this place. They were able to get my Ellie in last minute for a drop off when she showed signs of a possible severe urinary infection. Dr.Gadiyaram once again has given me excellent service and recommendations. I recommend this doctor. Read Less

LET ME START OFF BY SAYING THEY DONT EVEN DESERVE A 5 STAR THEY DESERVCE 100 STARS . I AM FOREVER BLESSED I CHOOSE THIS HOSPITAL FOR MY BABYBOY BUSTER . HE WAS ATTACKED BY ANOTHER DOG UNEXPECTITLY SO I BROUGHT HIM HERE THE FOLLOWING AFTERNOON HOWEVER THE STAFF AND DR NATALIE WERE TRULY AMAZING I LOVE THIS PLACE SO MUCH I WOULDNT GO ANYWHERE ELSE . MY DOG WAS SO BAD HE COULDNT WALK AND THE STAFF HELPED MY CARRY HIM IN . THE DOCTOR EXPLAINED EVERY DEATILED AND WORKED VERY WELL WITH US ON PRICING GETTING MY BABY EVERYTHING HE NEEDED DONE TO BE BETTER AGAIN . THIS WAS THE WORST SITUATION IVE BEEN IN WITH MY DOG BUT THEY MADE MY EXPERIENCE AMAZING AND WENT ABOVE AND BEYOND TO REACH MY EXPECTATIONS . THANK YOU GUYS SO MUCH YOU GUYS ARE TRULY THE BEST !!!!! BTW YOU CAN TELL THESE PEOPLE LOVE THEIR JOB !!! Read Less

We adopted our kitty Mr. Bojangles Smith, as the agreement in the adoption we had him looked at by a vet within 48 hours... we saw the lady vet and she was so sweet and amazing..the staff has to be the best staff ever.... they answered all my crazy questions and even helped me out the next day when we had a Cat-trosity LOL. My baby had a tape worm.... they prescribed me worm medicine right away and gave me instructions on how to get a pill in a cats mouth LOL... I will make sure this banfield stays my kitty's location... Read Less

This is probably the worst animal hospital ever. They don't deserve the title. Why? I brought my four year old dog in yesterday and she was having an anaphylactic reaction from being attacked by fire ants. Her face was swollen, she vomited four times, lost control of her bowels while we carried her in, and her face was very swollen and bleeding from the bites. This was 4:20pm on Sunday. They refused to care for her, because they "close soon". Don't waste your time with this company. Read Less

I had an appointment for 2PM on Sunday, for my recently adopted cat, & was seen shortly after I got there. It was just to make sure she was healthy & to get her registered for the wellness plan. Turned out she had an infection from having been recently spayed while with Animal Services, but the vet gave her some meds & I was able to take her home less than an hour later. When it turned out that my cat was allergic to the meds I had her dropped off with Banfield while I was at work & was able to pick her up after work. She is now on a prescription food & different meds for a few days, but is much better than when I dropped her off. Read Less

Been here twice. I usually got to the location on Alafaya Trail.  However, when I can't get an appointment in Waterford Lakes, I have been referred to this location. I have seen Dr. Gandiyaram twice for my at and my mother's cat. Dr. Gandiyaram is AWESOME!  He is very knowledgable, takes his times with every patient, will listen to you without interrupting you and will even provide you with digital copies of lab work and x-rays. He also provided additional reading material for my mother and me to familiarize ourselves with the concerns we have in regards our cats. Location is squeaky clean and staff is very friendly. Fun fact: they have treats for cats as well.  Most of the Banfield Hospitals I have visited do not have treats for cats and have treat for dogs. Pleasantly surprised when I saw they always have treats for cats as well.  Finally, I'm definitely thinking of switching from the Waterford Lake's location to this one since the staff and doctors are so awesome!!! Read Less

Been here twice. I usually got to the location on Alafaya Trail.  However, when I can't get an appointment in Waterford Lakes, I have been referred to this location. I have seen Dr. Gandiyaram twice for my at and my mother's cat. Dr. Gandiyaram is AWESOME!  He is very knowledgable, takes his times with every patient, will listen to you without interrupting you and will even provide you with digital copies of lab work and x-rays. He also provided additional reading material for my mother and me to familiarize ourselves with the concerns we have in regards our cats. Location is squeaky clean and staff is very friendly. Fun fact: they have treats for cats as well.  Most of the Banfield Hospitals I have visited do not have treats for cats and have treat for dogs. Pleasantly surprised when I saw they always have treats for cats as well.  Finally, I'm definitely thinking of switching from the Waterford Lake's location to this one since the staff and doctors are so awesome!!! Read Less

DO NOT BRING YOUR PET HERE! would like to start off saying that the receptionist (jackie) for the hospital is absolutely beautiful and because of her we had hope in our cat.  Not only do these doctors not have a clue of what they're doing, they are quick to euthanize instead of doing EVERYTHING possible to save our cat. He had blockage from a urinary infection. It was pretty bad but they stated that it would cost too much and "its not worth it because he won't make it anyway".  They didn't even try to help him just asked for money to kill him.  We called another vet and within 20 mins they unblocked our cat and saved his life! Only a grand for everything even hospitalization and meds! Petsmart you have lost loyal members and we will NEVER come back. Our cat is now alive because of another location WHO CARES chickasaw trail animal hospital Read Less

Thy didn't even meet my already low expectations for this place. The nurses are nice, however kept me waiting for 3 hours. I came in at 12, and was told to come back in an hour because the doctor wasn't there, when I arrived again at 1:00, the nurses said they weren't sure where the doctor was. Fast forward to 2:30, I'm finally in the office with nurses coming in and out, you can see and hear them in the back just talking and joking around, the doctor comes in for 2 minutes and slams us with an expensive list of procedures we should get done. Also the nurse forgot to even give me the medication so I had to drive back to correct them and pick it up. Don't waste your time, not worth it. Read Less

For all you pet lovers out there... I have had a subscription to #Banfield Pet Hospital's wellness plan (through Petsmart) for years for my two cats, because if you do all the included stuff is saves you some money. The quality is sometimes great, usually not, and turnover is high. When I put one cat to sleep last week, they wouldn't cancel, but said to call a national number. The guy at corporate who answered then proceeded to tell me that since I hadn't paid enough monthly this year to pay for Ivan's care (a urinalysis and wellness exam) that I owed them $250 to cancel, but out of kindness they'd meet me halfway. This idiocy, the worst possible business decision for a loyal customer, was repeated by his supervisor later, and will probably be repeated by her supervisor tomorrow. Anyway, this is just to say, consider leaving Banfield behind. It's just not worth it to do business with a bad company. Read Less

Pet owners Beware!  Banfield and their organization care little for the personal  or financial plight of the pet owners. I visited Banfield immediately upon learning that I would not be financially able to continue with the monthly insurance plan for our pet. Given current circumstances I would have to find a different veterinarian whose prices for pet care fit into MY budget. One caveat with a pet insurance plan like Banfield's that they so conveniently avoid as you're lured in the Banfield disingenuous sales team and their sales pet insurance "pitch" ; whose focus is to capitalize  on the unsure emotional state of YOUR concern for your  pets wellbeing IS that you'll be punished with further humiliation of having to make calls to their head office " getting permission " when you decide to opt out of their "pet insurance plan". So how was I treated  by Banfield after my candid and honest explanation of why I was opting out of their insurance plan?  I'm being pursued by their collection agency. I've been put into a collection agency that is hounding me even after I made a subsequent  visits to the store to explain and document the date of when I stopped bringing in my pet and to again explain the present hardship my family was facing that precluded our continuation with the plan. If you love your pet(s) then you owe it to them and yourself to  invest the time of finding caring and ethical veterinarians who care about our pets instead of ones who are banging our credit cards, through us into collection agencies hat incessantly hound for payment and for payments for services NOT rendered or for which a pet owner cannot afford. No pet owner should be punished for opting out of any insurance plan for which they cannot afford! Shame on you Banfield! Read Less

I have had my two dogs on Banfield plans for the past 4 plus years. If you aren't familiar with Banfield plans, they cover preventative care in addition to other services  for a monthly fee. I have found that by having these plans, I save money each and every year. As of lately, I have frequented this location (despite it not being the closest to my house) due to flexible appointments and quality care. My dogs are seen by a different vet each time, however their treatment has been consistent. I usually take advantage of drop off appointments and get a phone call with feedback from the vet. From correctly diagnosing/treating a gastrointestinal issue to performing annual dental cleanings, this Banfield has met our family's needs for an affordable price. Read Less

I am so disappointed at this place that I am writing my first yelp review ever. I currently have a 4 year old lab that has been on Banfield's wellness plan for 4 years now. He fortunately is a healthy dog and the plan served him well as far as his vaccinations and regular exams. I recently adopted a 10 week old puppy. We decided that is probably easiest to have him on the puppy plan like his brother too. First of all, we had to wait 6 days for an appointment for his first exam and vaccines... fine, no big deal... In the mean time, my puppy got sick. He was vomiting repeatedly, lethargic, sleeping continuously and hardly arousable, refusing to eat or drink anything including his favorite treats. I communicated all the above when I called the Banfield front desk, putting emphasis on the fact that it is a 10 week old puppy and that he has only received his first round of vaccines. Of course, they could not accommodate me as a walk-in and states that I can drop him off in the morning and that there is nothing they can do. So what good does a wellness plan do if I cannot take my dogs in when they are acutely sick. Moreover, these girls at the front desk are probably the most useless, cold human beings ever. They would not offer any advice in the mean time, signs to watch for to take him to emergency clinic etc. They obviously don't care from their tone of voice. This is a blessing in disguise though. I was able to find another vet, closer to home that was able to accommodate me as a walk-in because they said they will never turn away sick puppy. More on this wonderful clinic and vet in an upcoming review. Needless to say, I will be calling corporate today to end my 4 year wellness plan with them and take both of my fur babies to the new vet. Read Less

I've had my pets on the puppy plan since 2011. It's $25 a month then increases at a certain age but I find it more than worth it. Knowing all shots are covered and they remind you when to come in is piece of mind. The Vets are pretty consistent and all very kind. They tell me how my pet did and make sure to treat her very well every time. I have no complaints for this specific location. DO NOT MAKE THE MISTAKE OF GOING TO THE BANFIELD FURTHER ON COLONIAL BY HOME DEPOT. This location has plenty of parking, grooming, and everything you could want or need for your four legged friends. I do wish puppy plan members received discounts on medication and additional discounts at Petsmart but that's just my own opinion :). Read Less

The staff an the doctors are good --- if and when you have their attention. The Banfield system seems chronically understaff and, I'm assuming, underpaid considering they seem to lose and gain techs and doctors regularly and drop the ball on communication with me, a pet owner, or following up on ordering medication that I had requested days in advance. My pet has chronic health issues and requires regular medication. On multiple occasions, the doctor has changed her medication or dosage without giving me a heads up or discussing it with me. As a result, I gave her the wrong dosage for weeks without realizing and only found out when I happened to catch the new dosage on the bottle. I've only stayed because I've moved quite a few times and it is convenient to have my pets' medical records easily transferred, but right now, I'm sorely tempted to leave. Read Less

Very courteous and friendly staff, patient with all my questions about cat care. The location near Fashion Square is very convenient, as I've never had any trouble with parking, and of course being right there with a PetSmart makes it easy for me to get other pet-care items while I'm there. Read Less

I trust Dr. Guzzi 1000%. He has taken amazing care of both of my dogs for the past three years, he has gone above and beyond with personalized phone calls to check on us, explaining everything and anything he has to, and is so patient the entire time. Dr. Guzzi makes me feel safe and I know when my dogs are under his care they are safe. Dr. Guzzi cares about my dogs and provides me with all the community resources that I need to ensure my dogs health. I am so appreciative for him. Read Less

I took my puppy in yesterday as a walk in, as she was sick and getting worse. I have been to this location before and had good experiences with Dr. Guzzi. This time, the nurses and receptionists were amazing, caring,and compassionate. The two names that I remember were Allison and Jackie. These two were great,and took care of my baby. The same cannot be said about Dr. Sizemore. My first observation of her was when she was yelling and belittling a pet owner about something that was not her fault, making them cry when all they needed was a refill. This was unacceptable behavior by a professional, and should not be tolerated by the company. If your pet is sick, this is a good location with great staff, just make sure you request a different doctor. Read Less

My dog hurt one of her legs. Doctor wanted to see her walk. Nurse puts on a chocker collar and drags her across the room. When I ask for another collar they say there are none. THEN she makes a face to the doctor like I should not be upset about her dragging my dog across the floor. I can only imagine what kind of care is given to our pets from these uncaring douches when we are not in the room Read Less

Do not take your pet to the 3232 E Colonial BANFIELD location, shame on PET SMART for allowing these butchers to work.Their butcher, aka Dr.STIELV, is incompetent and doesn't deserve a medical license. What was to be a 1 inch incision turned into a 6 inch thriller gash that ended up needing another emergency surgery to repair their mess. I FINALLY get to talk to their area Director, Dr Vandicor (I'm not too sure on the spelling) she calls me with such excitement and glee in her tone to inform me that all Barfield can offer is an apology. I've spent 7 days at home nursing my baby back to health. I've spent over $100 on medical bandages and tapes because they dont provide the proper bandages for your pet! !!!!! I thought the wellness program would make things easy.... I've only put my babies life in danger. Find a local Dr and DO NOT take your pet here. My attorney advised, and I looked it up, they have NUMEROUS under the table dealings for malpractice. Look for our story on the news, I have recorded conversations of admittance to neglect and lack of responsibility. I'm not looking to get rich I'm looking to stop these monsters from employing uneducated, and inexperienced doctors. We will have lifelong complications now- please , don't make the same mistake I did. Read Less

Do not take your pet to this location. Their butcher, aka Dr.STIELV, is incompetent and doesn't deserve a medical license. What was to be a 1 inch incision turned into a 6 inch thriller gash that ended up needing another emergency surgery to repair their mess. I FINALLY get to talk to their area Director, Dr Vandicor (I'm not too sure on the spelling) she calls me with such excitement and glee in her tone to inform me that all Barfield can offer is an apology. I've spent 7 days at home nursing my baby back to health. I've spent over $100 on medical bandages and tapes because they dont even provide the proper bandages for your pet! !!!!! I thought the wellness program would make things easy.... I've only put my babies life in danger. Find a local Dr and DO NOT take your pet here. My attorney say, and I looked it up, they have NUMEROUS under the table dealings for malpractice. Look for our story on the news, I have recorded conversations of admittance to neglect and lack of responsibility. I'm not looking to get rich I'm looking to stop these monsters from employing uneducated, and inexperienced doctors.Read Less

Can't believe the negative reviews for this place, but to be fair most of the people who are reviewing negatively are overly emotional at the time and complaining about scheduling issues.We've had an outstanding experience here for regularly scheduled visits. Dr. Guzzi is the most compassionate and patient vet I've ever been to. The staff is great every time.Yes, it can be though to get in at the last minute because they are usually booked up. If it's 30 minutes before Banfield closes and you have an emergency, go to the emergency vet, not here. That should be common sense, for this escapes some of the other reviewers. Read Less

Everyone is very nice. Been coming here about 2 years. Expect a long wait despite your appointment time. Today I waited over 50 min to be called back. My appt was for 4:45p and I wasn't called back until almost 5:40p. Once you are in exam room, you will be resetting clock for another long wait. People are working hard here, so I blame problem on corporate, for inadequate staff or exam rooms. The excessive wait times are consistent over the 2 years I've been coming here. Read Less

Wow, I can't believe Banfield on Colonial Drive has so many bad reviews, I have had nothing but a great experience with them. I've been taking my mini schnauzer to Banfield for years & love the preventative care plan, it takes care of everything! Based on what other friends pay to take care of their pups I would say I'm getting a good deal at Banfield, you really can't beat it. Besides the price the whole staff is great, always friendly & happy to see my little guy. Don't write this place off, it's a good option in a super convenient location! Read Less

It's been one year since Molly died. I still get a bitter taste in my mouth every time I pass this PetSmart. I think about how your vet and his techs refused to treat my sweet Molly even as she was dying in my arms, simply because it was too close to closing time.3/8/15: I had a bad experience here today. My dog was extremely ill and she needed emergency care. Banfield / Petsmart was the closest vet to my home. It was just after 3:30 today, a Sunday, and they were open. I called them before I came and explained the situation. My dog had collapsed in the back yard and would not respond and I needed help immediately. They said I could bring her in and that they could help her, but the woman on the phone was sure to mention that Banfield closed at 5 today so that if my dog's care took longer than that I would need to transfer her to the emergency vet. I was surprised by this comment but I still drove quickly over. When I arrived, the vet techs and doctor took my dog back immediately, and I felt relieved. However only a few moments later they came out and told me my dog was ok enough to go to the emergency vet, and they mentioned again that this would be the best option since Banfield closed at 5 PM that day. They said she was a little bit dehydrated but that they were not as concerned because her temperature, although high when she came in, dropped quickly when they "put alcohol on her pads". I asked if they couldn't just help my dog get stable there before I transported her. They handed her to me along with a flyer for the emergency vet and said that I should just go there. They also gave me directions when I asked. I was really surprised by this, as I expected more compassion and sincere attention to my dog. She couldn't even raise her head, so I felt that as experts in their field they would have recognized her need for care. They did attempt to help by calling the emergency vet to notify them that I would be arriving soon. I am not sure if the reason that Banfield wanted me to leave so badly was because they didn't feel they had the expertise to handle my dog's situation, or if they truly mistakenly believed that her situation was not that serious, or, based on some of their comments, if it was because they felt they wouldn't have enough time to treat her before closing time. At that point, I drove straight to the emergency vet. To be fair, there is not likely anything that Banfield could have done to save my dog based on the emergency vet's diagnosis, however in the back of my mind there is that very sad idea that maybe if she had gotten care sooner she would have made it. I guess we'll never find out. My dog died a few hours ago. Read Less

I realized my cat had a URI and know that can be a life threatening situation. I quickly called the closes Banfield (in the PetSmart at 3232 E Colonial Drive) and asked if they could fit me in. The girl explained they closed at 7pm (it was about 5:30pm) and there was nothing she could do but give me an appointment for 10:15am the following morning. When I expressed that I was really concerned and asked if there was anything she could do, she said "no, this is the best I can do". I took the appointment and then called the Lake Mary Banfield. Ashley answered in the Lake Mary Banfield and was WONDERFUL. She offered to have the vet stay late for a minimal $47 fee so they could see him immediately. I quickly took him there (30 minutes away vs. 5 minutes from the Colonial location) and they saw him immediately. He had a temp of 102, was dehydrated and was sick. They gave him a shot, some medicine and said, since it was caught so quickly, there was no blockage. He's going to be fine, thanks to them. I called the Colonial Banfield the following morning to cancel the appointment and express concern. The man that answered the phone also acted like he didn't care. When I shared my story he simply stated they can't keep pets overnight and maybe that's why the girl responded the way she did. He never apologized or even acted as if he was surprised or concerned. I will absolutely return to the Lake Mary location, but the Colonial Drive location- near Colonial Plaza- is a place I will NEVER, EVER return to. I want to go to a vet I know will care and take care of my pet. I don't trust that location. Read Less

I have a really excellent vet, but she lives far away from me, and I was looking for something closer for urgent care, non emergency treatment, or weekend treatment. MY dog had a UTI.  Banfields is the Jiffy Lube of vets, as far as I can tell.  I will not be going back there again. They are expensive, unless you have a coupon, and they try to upsell when ever they can . I had an appointment for a potential UTI for my dog. I sat in the little room for half an hour before I poked my head out and asked if anyone would be coming in. They told me a dog was having its nails cut, so that is where all the doctors were. Does it really take the entire staff and all of the vets to cut a dog's nails for 30 minutes? I heard people outside in the hall discussing their vacation schedule. I don't have a problem with you doing your business, but why did I make an appointment for one time, and had to sit there for 30 minutes?I do have to say that the people who worked at the counter couldn't have been nicer. Everyone who checked me in and out gave great customer service. That is the only reason they didn't get one star.My dog needed a urine sample, so I took him to pee myself, in the little pan they gave me, and collected his urine myself, and they charged me $6 to collect my own dog's pee. Not for the tests, which is reasonable--they charged me a "collection fee" for collecting it myself on top of the fee they charged for testing it. I guess the plastic pan he peed in cost $6. I don't mind paying for the test, which I did,  but why did they charge me to collect his pee myself? Then, ala Jiffy Lube,  The tech, without a vet even seeing my dog, offered me an additional test for his urine that cost $150!  Before even looking at my dog, they right out of the gate tried to offer me this expensive test AND prescription dog food, which is nothing but corn and wasted money. I know better than to get sucked into the prescription dog food racket,I sat for another half an hour before the vet came in. The vet did not speak very good English. He was nice enough, but not exactly the type of vet that makes you think " Oh, I am so glad my pet is in this person's care."  Again, very Jiffy Lube.  I did not understand him at all. The tech had to translate everything he said, and it was obvious that she was used to having to do this. I realize it is difficult to speak a second language, but when you are talking to people about medical problems for themselves or their pets, sometimes, those nuances matter. How can I consent to treatment for myself or my pet if I don't understand what the doctor is saying? And he didn't seem to understand me either. The tech had to explain what I was saying to him as well as explaining what he was saying to me. He asked a couple of times for tests that we already took, which did not fill me with confidence. I realize that is not his fault, but again, medical care is not the time to be politically correct. This is what really made me mad. They offered an antibiotic for $60. I found it online for $30 at pharmacies everywhere else. This isn't some miracle drug. It's something a human could get at publix for really cheap. They wanted to charge $40 for the visit, which is fair, but I had a coupon. I paid $6 for the pee "collection" and more for the urine test. They tried to sell me another comprehensive test for $150. I declined. Here is the kicker!!! They wanted to charge me $30 more for an antibiotic than I could buy literally anywhere else. i filled my scrip at 1800 PETMEDS, but it took three phone calls back and forth before the scrip got filled.1800 PETMEDS at no extra charge sent it next day  because the vet did not return the fax until I called them the next day to inquire about it. My dog has a urinary infection, and need his meds ASAP. But, I don't need to pay twice the price for it. I can't afford that.  Are you so desperate to prey upon the love people have for their pets that you will squeeze $200 extra out of them, if you can? That is why I say it's the Jiffy Lube of vets.  If I didn't  have my wits about me, this visit would have cost me about $300, for a UTI. I ended up saving about $200, only because I said no and had a coupon. Read Less

My dog had an awful hot spot and my vet couldn't see her until Monday morning. After other vets in the area told me they were booked I came to petsmart to get her some hot spot treatment. I saw Banfield and inquired on how much it would be to have her hot spot fixed. The first office visit was free thanks to a yellow pages promotion and they took us in last minute and we only waited 10 minutes. The staff and vet were extremely professional and did not try to sell me anything above what she needed or give her treatments she didn't need. I was extremely happy with the service and would come here again if anything similar were to happen. Btw, this was all on a Saturday morning. Read Less

I have been to 4 other Banfield locations around the country and this by far is the absolute worst!! DO NOT TAKE YOUR PET HERE, and save yourself the hassle of having to deal with such awful customer service and staff!!!  (Not just from the receptionist, nurses, but especially from the VETS!) Take your dog elsewhere!!! Read Less

Horrible, Horrible. They can never take in walk ins because is a 2 1/2 hour wait. I mean we are paying for a service we can't  receive. Something needs to be done, I can't stand it. When I actually had an appointment they made me wait 2 hrs to talk to me.  Do not Bring your Pets here if you don't have a month in advance appointment. Totally ridiculous!!! Read Less

Since we recently adopted a French Bulldog I wasn't sure were to take him for his vet. I had used Kirkman Road Vet Clinic for my previous dogs. But I have a friend that recommended Banfield Pet Hospital (the one at 436 & 50). But I chose this one across the street from Fashion Square Mall since it's a little closer to my house.Boy, I'm glad I did. I stopped in without an appointment in October. I need to see if my newly adopted guy was ok. The gentleman behind the counter asked me if I had an appointment. I said I didn't. I was worried. He said that they were booked for the day. But I could wait to see if the 4 pm person didn't show up and then I could have their spot. Well, they didn't show up so he was able to give me their spot! I felt relieved I felt even more relieved when the doctor came in to examine Bugsy.Dr Guzzi was awesome! He has an American Bulldog himself, so that was a huge plus, plus in my book. Since French Bulldogs are prone to my health problems I was happy to have a vet with experience with bulldogs. Dr. Guzzi loved all over Bugsy when he entered the room and he was easy to talk to. Bugsy felt so at easy here that he fell asleep with his head resting on the doorstop waiting for the test results. We will only see Dr Guzzi when we go so I always make sure we make an appointment for when he will be there. I think they said he is off on Thursdays and Fridays.We signed up for the Optimum Wellness Plan and I am glad I did. Lots of stuff covered under the plan so its cost effective!!! Read Less

Absolutely the worst!!!! DO NOT TAKE YOUR PET HERE!!! You will wait forever on that small room.. And the nurses and vets that I have encountered talk to you like you're stupid.. I would have given this place zero stars but it wouldn't let me. Read Less

I have to say that I am really surprised at the negative comments left.. I am a new dog owner and Banfield came recommended.  I took my dog Lily in for an initial review and there was no hassle with my appointment time.The whole staff was very friendly and offered up a few options as my dog is a rescue and she didn't look very well.A few medications and Lily is whole new dog!  I have the preventive care plan and I 1000% recommend it.I have only seen Dr Orlova and Dr Guzzi so maybe I just lucked out and saw the good ones? Read Less

If you want incompetence at it's highest height, then please bring your dog here. This place is a complete and utter disaster and they will screw you at every opportunity. They are so disorganized that I'm not even sure I believe  they treated my dog the way they said they had. I was told to bring him in in the morning and leave him so they could do his shots and when I went to pick him up, they couldn't figure out which dog was mine... They would say that they expressed his glands but he'd come home and start "scooting" like they do when they're full. They state that they didn't have records of a rabies shot that THEY administered and yet I have the record that they sent home with  me. Oh and for the love of GOD, don't buy their pet insurance!! Read Less