Banfield Pet Hospital

Had walked into a relatively empty store (one person waiting with their dog) this afternoon around 2:30pm with my sick kitten. A couple days before arrival, I called this location to ask if they accepted walk ins, where the women on the phone replied yes, after 2pm is ideal. Later that day, I spoke to another man asking if the current time was too late for a walk in, where he stated nothing about this location not accepting walk ins.    However, I arrived at the store and waited at the front desk of around 5 or 6 people in scrubs. A women finally noticed us standing, and when we told her we had no appointment and were a walk in, she gave us the strangest look. She stated that this location is "the busiest location in central Florida, and we do not accept walk ins." After telling her that 2 others had stated that they did accept walk ins, she said that she wasn't sure why they told us that. Meanwhile my kitten is struggling with his breathing and not eating how he should. I had an extremely frustrating experience coming to this location and plan on traveling the extra miles to ensure the best care for my cat. Read Less

I was traveling in Florida with my dog and lost his prescription. I contacted Banfield in NC where he was seen less than a month ago, and they said that since the Banfield in FL would have access to the chart, they might be able to prescribe the Med. They refuse to provide the Med bc it had not been prescribed at their facility. They wanted me to bring my dog and pay for another consult when he had been seen not to long ago and they had access to his full chart. Thankfully the front desk really tried to help me but the doctors there were not interested in helping. It was very disappointing. Read Less

I legitimately hate this location. I’ve driven all the way back to the Jacksonville location I started at because they are more organized, empathetic and informative. Wasabi (my cat) has never acted out before. I left him here because this location only seems to ever have drop-offs and they informed me he was stressed and acting out. When I got him back his bottom right tooth was broken and a bloody stump. I went today because My cat has an upper respiring infection and wanted Him to get checked out. So I made appointment for noon. I get there at 11:50 and they tell me that it’s for a drop off when I was told last time that I shouldnt do a drop off. They said they tried to contact me with a contact on the primary account holder’s number and not the number that I provided for contact. It’s just a hot mess in that place. I can’t tell if management just doesn’t care or they just hire a bunch of kids that don’t understand or care to make the place better. I would avoid this place if possible. I gave it two stars because the store staff is actually decent. Read Less

Online shows 3 available appointments back to back, but I have 2 dogs so I thought it'd be easier to call............ they REFUSED to book me in those time slots because they wanted to get out early on a Friday. They are still showing available so I know they didn't fill in. Tempted to book the slots anyway, but no longer want to give them my money. You probably shouldn't give them yours either. Read Less

I always recommended this hospital until I needed them. I have being a member of their plan for more than 3 years. I have two dogs and have the specialty plan. Which you all know is not cheap. I take my dogs to their wellness appointment and to have their dental. The Vets are amazing. But here is where the problem is. My understanding is that if you have a sick dog you either call for an appointment or walk in and wait. I always call because I work with pediatricians and I appreciate when a parent call instead of walkin in so that I can do what is in my power to accommodate their child that is sick no matter how busy we are. Because we understand that patient's paid for their insurance to see their doctors and not having to go to the emergency room and wait more than four hours when a child is sick. Especially if the office is open. The same situation is with dogs. In the 3 years I had the plan I always call for appointments and I have brought my dogs sick maybe 3 times. Dogs are like kids, they are fine all day and all of a sudden they get sick. Today my dog got sick all of a sudden and it was 5:00pm on a Saturday afternoon and the clinic close at 7:00pm. I called at 5:00pm to let them know my pet was sick an if I could come in they told me that walking ours was until 5:00pm I told them I live 10 min from the hospital and they told me to take my dog to the emergency room if she needed to be seen today or called other Banfield clinics to find out if they could see her today. I called other Banfield clinics and got the same response. I don't have a plan with the emergency room I have a plan with them. I ask if I could bring her tomorrow that I will keep her hydrated but they told me NO and to take her to the emergency room. I know that is very easy to say because you take care of the liability. But morally is wrong. Especially when they charge and arm and a leg for their wellness plan. I will call tomorrow to see if I can bring her in. If I find another problem, I will be contacting Corporate on Monday and I will take my dog to the emergency hospital. 05/30/2018 Don't waste your time writing a complaint about them because they are always right. Their way of handling a complaint is calling you and saying that they are sorry you had a problem but that is the way it is and if you don't like it cancel your plan. Read Less

Could not give me ear cleaning solution that I have purchased from them in the past (I had the bottle with me) because they hadn't seen my dog in over a year. ... If it was something like heartworm medicine or something that would hurt his kidneys or something, I would understand... But this is EAR CLEANER we are talking about... Read Less

They have some great veterinarians, but the staff that runs the front desk is awful. Every time I call, I am put on hold. Every time we would go in, it would be an excessive wait. Think you'll be able bring your fur-baby in tomorrow? Think again! They rarely can get you in quickly.. I have gotten attitude from their front desk ladies on numerous occasions as well. Needless to say, we changed locations and are much happier now. I would not suggest that anyone go here!! Read Less

First and last time visiting. Was treated unfairly by the technician for the first 5-7 minutes. She acted as though she was the one getting paid for the services. Her goal was to run a bill. Too pushy. It made me feel like she didn’t care about my dog. She also wanted to sell me a service plan; suggested blood work etc when the vet had not even seen my dog yet. I was there for vaccines! The vet was kind, but I’m sure she was able to read the look in my face. Stand your ground and don’t let any tech intimidate you! Read Less

If you hate both your pet and money entirely, this is the place for you! My fiance and I made an appointment over a month in advance due to weight concerns we had for our dog (Princess). We told the employee this when we made the appointment, then had our regular vet fax over Princess's medical records (we even got a confirmation call saying they sent them). The day of the appointment, we arrive on time, and wait 45 minutes to be seen. In other words, there was literally no point to having made an appointment, since that's the average wait for a walk in--but what else do people have to do than spend their day in at the vet's? The fateful moment came when our name was called. We were seen by Dr. Vasquez Calderin, who started with "so we're just interested in getting her up to date on vaccinations, right?", clearly aware of the situation. After we told her the reason we were there and that we verified that her vaccinations were sent, she had no idea where they were or how to locate them. Dr. Vasquez and her assistant proceeded to take a blood and urine sample in order to run two tests (a general health evaluation and a hyperthyroid exam). After the first part of the general exam results came out normal, we made a comment on how diabetes could essentially be ruled out since glucose levels were normal (not indicating that we didn't want to do the urine test). Apparently not. Her very astute assistant told us that certain conditions (like diabetes) manifest very differently in animals (vs. humans) and that glucose levels were therefore irrelevant... Literally all medical wisdom says otherwise. Dr. Vasquez then recommended a $3+/pound dog food: Hill's Prescription Diet Metabolic. When we tried to give her information on Princess's diet (first Wellness Core Reduced Fat, then Blue Buffalo Wilderness Healthy Weight) in order to ask what was different, how they compared, etc., not only did Dr. Vasquez not know what either was (which is understandable enough), but she made NO effort to find out. Instead, she replied with, "Oh, they're bad, I wouldn't recommend them. You never know with commercial dog foods, and we just know more about these other ones." Sure enough, SEVERAL veterinary research journals say the food we had her on was better (due to higher protein, etc.), if not at least as good. We were charged $370 (WAY overpriced compared to other clinics) and told we would be called in 2-3 days with the hyperthyroidism results. Six days later, we called, waited on hold for 20+ minutes, and were told that it would be another 3 days till Dr. Vasquez was in--because somehow, the results were still showing as "pending" on his end, and no other veterinarian present could interpret the results. You can count on one, thing, though: your pet (or you, for the matter) will die either waiting on test results, or due to faulty medical advice. WORST experience we have ever had and a huge waste of time. This office, and Banfield in general, should be ashamed. Read Less

If you hate both your pet and money entirely, this is the place for you! My fiance and I made an appointment over a month in advance due to weight concerns we had for our dog (Princess). We told the employee this when we made the appointment, then had our regular vet fax over Princess's medical records (we even got a confirmation call saying they sent them). The day of the appointment, we arrive on time, and wait 45 minutes to be seen. In other words, there was literally no point to having made an appointment, since that's the average wait for a walk in--but what else do people have to do than spend their day in at the vet's?The fateful moment came when our name was called. We were seen by Dr. Vasquez Calderin, who started with "so we're just interested in getting her up to date on vaccinations, right?", clearly aware of the situation. After we told her the reason we were there and that we verified that her vaccinations were sent, she had no idea where they were or how to locate them.Dr. Vasquez and her assistant proceeded to take a blood and urine sample in order to run two tests (a general health evaluation and a hyperthyroid exam). After the first part of the general exam results came out normal, we made a comment on how diabetes could essentially be ruled out since glucose levels were normal (not indicating that we didn't want to do the urine test). Apparently not. Her very astute assistant told us that certain conditions (like diabetes) manifest very differently in animals (vs. humans) and that glucose levels were therefore irrelevant... Literally all medical wisdom says otherwise.Dr. Vasquez then recommended a $3+/pound dog food: Hill's Prescription Diet Metabolic. When we tried to give her information on Princess's diet (first Wellness Core Reduced Fat, then Blue Buffalo Wilderness Healthy Weight) in order to ask what was different, how they compared, etc., not only did Dr. Vasquez not know what either was (which is understandable enough), but she made NO effort to find out. Instead, she replied with, "Oh, they're bad, I wouldn't recommend them. You never know with commercial dog foods, and we just know more about these other ones." Sure enough, SEVERAL veterinary research journals say the food we had her on was better (due to higher protein, etc.), if not at least as good.We were charged $370 (WAY overpriced compared to other clinics) and told we would be called in 2-3 days with the hyperthyroidism results. Six days later, we called, waited on hold for 20+ minutes, and were told that it would be another 3 days till Dr. Vasquez was in--because somehow, the results were still showing as "pending" on his end, and no other veterinarian present could interpret the results. You can count on one, thing, though: your pet (or you, for the matter) will die either waiting on test results, or due to faulty medical advice. WORST experience we have ever had and a huge waste of time. This office, and Banfield in general, should be ashamed. Read Less

Although I have a Banfield close to me within 5 minutes I still travel the 15-20min to go to the Waterford lakes location. I've been coming here for the past two years consistently with my Shiba Inu and my go to vet is Dr. Embriali (hope I spelled his name correctly). He is so attentive to my dog and knows his history that I feel comfortable leaving my CJ there. It's like he gives each of his fur patients his undivided attention without rushing no matter how hectic his day can get. When my CJ has procedures done he calls me to give me an update on my furbaby and expresses to me his concerns. He'll inform me of things I should get for my pet but never makes me feel like I'm forced to buy it if I don't have he funds. The wellness plan is incredible and they have different types to fit your fur baby needs, wether it's a puppy or an older pet. So much is included FREE office visits, vaccines, annual exams, labs and more. The only thing you would have to pay out of pocket would be medication. The only down side besides being inside a petsmart which can get loud, is that sometimes it gets disorganized and sometimes you can be waiting what it seems like forever. I feel at times they can be short staffed however, I haven't had a rude encounter with any of the staff so that's why I keep coming here. Read Less

I called and requested an appointment for a Weekend day for a dental cleaning for my husky. The call was placed a Wednesday and per the conversation they had an opening that coming Sunday. Well, that Sunday was Fathers day so without realizing it, I agreed. When I show up to the appointment I was told the appointment was never scheduled. Due to it being Fathers day I understood and agreed to reschedule for almost a month later. My appointment was then rescheduled for Sunday July 30th. I get a reminder phone call Tuesday July 25th confirming my appointment. Then on Thursday July 27th I get another phone call asking to reschedule. I ask the reason for the reschedule and once again they say the appointment was not scheduled. At this point Im confused. I got confirmation phone call two days earlier, and when I mention this to them they say they actually don't do dental work on Sundays. So now, not only has my appointment NOT been scheduled twice, but it was NOT scheduled for days in which you don't offer the services Im requesting? No apologies given, no solutions. There is another one on Colonial and Semoran which have always provided exceptional service. I will continue going there instead. Read Less

Wow I would've never known the reviews were bad for this place. I have only been to this location over 20 times. The staff is usually pretty good, the cashiers are always nice. I've never had any problems. Even my veterinarian good. I've never really had a long wait even for drop off's and one time I had a emergency with my pet and thought that the nursing team and veterinarians did great. Only downfall I would say is that thus store gets super busy!!!! Read Less

Just wanted a simple rabies shot update so my dog could get groomed.  Yes, I made an appointment well in advance. They called me back the day before to cancel and rebook.  WTF, I already made plans around this visit. Then I get there: What a run around. After considerable wait: First, they said they need records on him.  I said the groomers have the records.  They are right there 15' away.  No, I had to go and ask for the copy as the groomers are not associated with the vet.  OK, waiting again & groomer says, NO, we can't print them; they should know they need to "call" us.  Waiting again 15' away for the vet clerk again.  She's confused as why she has to "call" the groomer.  I said just walk 10 steps and ask them.  No, had to wait for the vet again.  Very disorganized.  Front desk people are dumb as dirt, sorry.  Finally 40 minutes later, they take me in & my pup gets his shot.  40 minutes waiting around allowed me to see how uncoordinated they are; apparent fast turnover of front desk employees, and the place is really filthy and smelly.  A dog pee'd right on the floor by the front desk and nobody called for clean up.  Later, a lady slipped and almost went down, yikes.  I thought vet places where expected to be clean.  Not this place.  Only good comment I can make is the actual Vet herself seemed excellent, caring, took her time and appeared very competent.  I think she needs to find a better venue to work.  This place stinks, literally! Read Less

This banfield is horrible. I use to go to one in my hometown until I moved up to Orlando for school. I took my puppy in to have a checkup because she kept sneezing and itching. They didn't even allow us into a room like I usually would, they took my dog to the back and came back 5 minutes later saying she seems fine and they need $150 for an X-ray to check out some more. I went in again for her updated shots and they tell me that the trifecta isn't in her wellness plan when it had most definitely been in the plan since I've signed up and I've never had to pay out of pocket for it until now. Makes no sense. I will not be returning to this banfield AT ALL. Save your puppy and go somewhere else, these vets don't care. Read Less

My 3 month old kitten Ava had been having some issues lately with her eating, pooping, and shaking of head/scratching at head.  I decided to make an appointment with my free-first appointment coupon.  I called the day before and set up an appointment for 9:30am.  I spoke with the lady on the phone and explained that I wanted to get Ava's feces checked, since it looked and felt like hard little acorn pieces. The lady on the phone informed me that I should have no issues bringing in a sample for them to look at.  However, when I arrived the next day for my appointment, I was informed that I had never made the appointment and that I was no where in the computer system, for any Banfield hospitals.  I showed her the phone call I had made and explained the situation.  She then told me I could get in at 11:15, an hour and forty-five minutes later.  So I sat and waited, since I had driven 25 minutes to get here.  When I was finally able to be seen, the doctor thought it was funny that I brought in a sample of Ava's poop and told me that she could not do anything with it, and that they needed a fresh sample (that conveniently costed an extra $10 to take, even though I had one there to begin with).  But whatever so I said okay.  I also informed her that Ava had been shaking her head and itching her ears, so the vet took a swab of her ears.  I then went back to the waiting room for the results.  When the vet explained the results to me, she informed me that Ava was NEGATIVE for worms and had a slight ear infection.  She told me that I needed to de-worm Ava right then, and then return in two more weeks for another de-worming.  Mind you, each de-worming costs $18 + the $40 visit fee.  I told her that I did not want to pay for her to be de-wormed twice, especially if she did not even have worms.  The doctor made me feel terrible about this decision, although there's no need for medication if she does not have an issue.  As for the ear infection, they wanted $35 for just swabbing her ears (which is free elsewhere), and then they wanted an extra $70 for the medication.  When I asked what medication it was they wanted her on, they told me it was Tresaderm.  Ironically, Ava had just been given the same medication for ear mites two months back at Affordable Vet Care in Ocoee and I only paid $15 for this medicine.  Same medicine, same bottle, same everything, but for $55 cheaper.  I then again informed the vet that this was too expensive and that I would find the medication elsewhere.  She then told me that it was wrong to not treat her infection.  Let me remind you, I never said that I would not treat the infection.  I told her that I would be getting the medication elsewhere. She made me feel embarrassed that I was unable to afford the medication.  I am a college student trying to take care of a kitten that was found after hurricane Matthew.  Forgive me if I think an extra $55 for the same medication is ridiculous.  Long story short, I came in thinking that I would only be charged for her feces sample of $30, and at the end my bill was $230.  Obviously I did not pay for this and with the refusal of the ear medicine & de-forming, my bill got brought down to $80, still way more than I should have paid.  I also should NOT feel ashamed to not pay $230 for the same exact testing and medicine that I could get elsewhere, at hospitals that don't try to put you down in the process, and who offer it at an affordable rate.  This pet hospital clearly does not care about the animals, they care more about their paychecks.  Go elsewhere, you will pay less and will be much happier in the end. Read Less

Incredible bedside manner and care from the staff and doctors. The wellness plan is affordable and covers just about everything that we've needed for our pet. We enrolled in the Optimum plan, and overall it costs just a little less than going to the other Vets I have been to in the past. The reminder calls and letters help make sure I keep my pet regularly screened and will live many more happy healthy years with our family. Read Less

It is a little smaller than I'm used to, but the staff was extremely helpful and courteous both over the phone and in person. The appointment ran on time and the vet was extremely nice and was there to answer any questions I had. Overall one of my better Banfield experiences. Read Less

I took my newly adopted fur baby in yesterday. I just wanted an exam,  two vaccinations,  and flea/heartworm prevention.  They tried to upsell me some useless overpriced yearly "wellness" program.   I was quoted a price of almost $500 just for what my baby needed. I took my fur baby and left. I got the exact same treatment at a nearby vet for $125.  This place is a major rip off. Read Less

I've haven't had any issues with this place and I've been here several times. When my dog had to be neutered, it went flawlessly along with the recovery. Everyone has been nice to us. Only thing would be is that the meds are a little pricey, even with the wellness discount.Read Less

My dog has an obstruction that he could not pass and we called Banfield and they told us to bring him in right away. My husband has been sitting there for over two hours and they still have not seen our dog. I guess Emergency doesn't mean you're going to be seen. My poor dog is scared and freaking out. Wonder if they would like to sit for hours on end with something stuck in their butt and have no one help them... Also, just today 6/21/16 called and was immediately placed on hold, no "can you please hold," then hung up on. Called back and the gentleman who answered sounds like I'm wasting his time when I requested they fax a rabies certificate to the county so my dog can get licensed. It was like, so sorry to ask you to do your job... The Banfield in Oviedo is much nicer! Read Less

I brought my older dog and kitten to this hospital for all their care. We had another vet who overcharged and didn't provide the customer service I receive here. Staff is professional & courteous, our wait times could be improved, but I find the care is top quality & the staff gets to know my pets. We always get a follow up call after a procedure to make sure our pet is OK. Dr. Salazar, and Dr. Shaw are great! We have a wellness plan that covers exams, vaccinations, and much needed dental cleaning for our dog. The cost of that was actually below what another vet charged just for dental cleaning--well worth the money. Our kitten also has a plan. Will be bringing all our pets here from now on. Read Less

Worst pet hospital I have ever been to. The receptionist suck and are not pleasant to speak with and sometimes they ignore you! The staff is not personable and even when you have an appointment they take hours to see your pet. Read Less

Horrible service, but the Wellness Program is the best detail for pet care. They aren't looking out for the best interest of your pet. They try to sell you additional medication/services that your pet really doesn't need. They say they will call you back and don't. They push you to do drop-off service because they are too busy to set up appointments. I did a drop-off service last month and asked to see a doctor. The nurse said that the doctor will tell me the same thing and there is no need to see a doctor. At this point, I will be pushing for an appointment to ensure that a doctor will see me. Read Less

They are leeches for money. Came in for an exam after we started taking care of my future father in laws dog. The owners before who he saved her from were addicts and didn't care for her. When I brought the dog they told me she looked good. Come to find out 2 weeks later. She has an extreme gum infection and her tooth has a huge hole in it. But they checked and she said had really good teeth. Guess not. Read Less

Awful wait times even with an appointment you can guarantee at least a 30 minute wait in the lobby and another 20 minutes in the exam room. Dr. Salazar is awesome though so we keep coming back. If it weren't for him we would find a different vet. The wellness plans aren't even worth dealing with this. Update: I came to have them draw blood from my dog. It was an outpatient thing so it wasn't a drop off. I was told to come by between 730am and 845am to get his blood drawn. I got here at 822am. They did not bring him to the back to draw his blood until 910am. He was done within 3-5 minutes and we left the vet. WHY DID I HAVE TO WAIT ALMOST AN HOUR TO GET HIS BLOOD DRAWN?!?! Read Less

I wish I could give them 0 stars... I got my dog the wellness plan during my first visit and called the next day to make sure it would not renew. If you decide to do a walk in appointment, expect to wait at least 2 hours. If you make an appointment, expect to wait at least an hour. If you drop your pet off, expect to spend an additional $200 minimum for "necessary" tests. You will be charged astronomical amounts beyond the plan every time your pet needs anything done. Booking is also unorganized and NEVER request an appointment on their website. You won't get a call back. I have had the same experience at another Banfield location as well, so it's an organizational issue, not just Waterford. Read Less

I have mixed feelings... I mean, don't get me wrong, the service has been implacable... but they are disorganized with their booking and often end up calling you back, two or three times to correct a booking mistake. On a positive note... if you stand strong and complain about their disorganization, they will do right by you. I have the wellness program and I think it's a huge convenient plan that is not expensive. Vets genuinely care and treat my kitties with compassion. Read Less

Let's start if I could give them no stars I would have. I made a appointment they kept my animals 3 hours only to tell me they had one there that could do it. That was the first time. The second time they said call back in 20 minutes in which I got there voicemail. So if you want incompetent staffing, to waste your time, and lousy service once you finally get service. This is the place to go. If not I suggest you find a better place. I'm ashamed petsmart is associated with them. Read Less

I know Banfield always gets a bad review, but the last 7 months they have really helped me with my beautiful white boxer Sobie.  She's been sick for awhile but they helped remove her tumors last Summer, in very difficult places and they gave me my girl back for 7 months.  Unfortunately she became sick again and passed away yesterday.  Dr. Salazar sent me to a specialist to get clarification on what was wrong and my girl had cancer.  Although I'm completely devastated that I lost my baby.  I was impressed that Dr. Salazar called me today to follow up.  All the vets have been great with me, Dr. Shaw use to care for my Chow and Rotie, Dr. West and Dr. Imperially helped with my Sobie as well.  Bottom line they handle so many pets a day, they are extremely busy but I have not felt that I wasn't getting good honest service. Read Less

So far, this place has been good to my "fur children." David Salazar is great! He's extremely calm and patient with my little ones. He talks to them and gives them plenty of love to make them feel comfortable. You can see he enjoys working with animals and has a passion for his job. On my most recent visit, my vet assistant was Giles. She was very friendly and we chatted a bit about our pets. She did a great job of explaining everything. The only thing that kind of bites about this location, and I have been to other Banfields before, is that even when you make an appointment, you'll find yourself waiting. Also, there is one girl at the counter with dark hair, she looks at you like you have the plague. You ask a question and she doesn't really answer it. I tried to tell her I missed an appointment for one of my munchkins and she just gave me that "why are you telling me" look. Not the most polite one there. everyone else seems very friendly though. Read Less

Choose any other pet hospital. The up front "affordability" isn't worth the stress and surprise costs that they spring on you. The only reason I gave 2 stars instead of 1 was because I never had any real issues with the staff- it's just the way they run the entire operation. Read Less

I will not recommended any one here. We purchased cat care plan here which is around 300 a year. The office visit is free include in the plan. We booked our appointment two weeks ahead, but they called us two day before the appointment day  saying there is no room for our pets ask us to do a drop off instead (this happened several times). Therefore, we drop off our cat here today and they told us come back in one hour. We came back one hour after and wait for another hour to get our cat back. Read Less

If you enjoy ambiguity, vagueness, and scare tactics designed to pray on your emotions then please take your pet here. For me, this was the worst vet in my twenty five years of pet owning experience.My cat was four years old and I brought her to a new home to acclimate - somewhere in her short experience in the new residence she developed discharge from her nose and clearly had difficulty breathing as I could physically hear fluid build-up in her nostrils/lungs every time air would pass in and out. It got bad to the point I needed to take her here as an emergency. The atmosphere was rushed and the attention and instruction for her seemed desperate - the Vet communicated to us in a manner of life or death if we did not make life saving decisions quickly.They put her on oxygen and came in with their tactful purpose of immediate and expensive remedies. The prognosis, according to them, was poor (life threatening). Our options were - and imagine this being your situation - and mind you we agreed to an x-ray which they claimed showed some fluid... SOME FLUID... not enough for a "chest tap" where they inject a needle into the lungs and relieve the fluid buildup, some fluid.............. and that she had calmed down and was breathing better on oxygenation. Anyways, our options were:1. Prolonged overnight stay treatment (upward in the thousands).2. Humane euthanasia.They actually stopped after those two options. THEY STOPPED AFTER THOSE TWO OPTIONS. However, well versed in pet ownership and not a complete sap for their tactics and play on emotions... which emotions were running high, I was like uhhhh... well how about giving her something like a more inexpensive shorter term treatment and having me take her home and watch closely and if an emergency strikes then we come back with a more definitive answer on spending thousands of dollars. What were we told? THAT WE WERE INHUMANE. That if we took our cat home in her current condition we would be doing her a huge inhumane disservice and that she could croak at any minute. So let me reiterate the amazing options these people had.1. Prolonged overnight stay treatment (upward in the thousands).2. Humane euthanasia.3. Take her home but under the understanding that it was inhumane and not the best interest of our cat.Guess what people? We took her home - she went to the bathroom and she ate (hardly actions of a death row animal) and we gave her meds for the next two weeks. That episode was months ago and she's healthy and strong today against the advisement of this wonderful and amazing vet staff at Banfield. Also, right before we left - the nurse behind the counter - who already demonstrated that she knew very little about the situation (I forgot exactly what she said but just remember at the time it was ridiculous) tried what seemed as a final salesman attempt to get us to change our mind and reinforced what the vet said by telling us, "yeah I've seen animals just suddenly die in her condition." Wow... thanks for your input. Good day. We are at a new vet that we trust. Please I urge you to find a good vet and stick with them. Do not take them to a corporate owned chain that seems highly motivated on upselling versus you and your pets' wellbeing. Read Less

O.k. first let me just say Dr. Bogan is an amazing vet. however, his front desk staff is RUDE! I have been taking my pets there for years I mean literally years. Over the past year his staff has just gotten snootier and ruder. I called this after to make an appointment to get my puppy fixed and was asked if it was an emergency immediately when I called and it wasn't so they told me please hold. O.k. then the phone system rang them back and they kept just putting it on hold again like 6 six times without saying anything to me. After that I hung up and called back and asked them if it was to much of an inconvenience to provide me with service (obviously a lil pissed then) all of a sudden they wanted to talk to me. Really? So I guess its time to shop for a new Vet because obviously his office is just to busy for their long standing customers... Read Less

Definitely would not recommend taking your pet here if you truly care about your pet's wellbeing and health. Very unorganized and unprofessional. Consistently disappointing after each appointment. DO NOT sign up for the wellness plans. Read Less

I would recommend you not go here if you love your animals.I feel like the people hired here don't actually like animals and it's just another job for them. We initially brought our cat here because she was sick and was in really bad shape. They took her to the back, put some oxygen on her, gave her pain meds and held her back there for a few hours. The vet said he doesn't know what's wrong with her and he needs to do blood work and a chest scan and then might need to pull the fluid out of her chest. We opted for chest scan and he said he doesn't know what's wrong with her. He said he THINKS it's a pneumonia and he won't know without blood work (FYI they know if it's a pneumonia with a chest x-Ray, which we did). He said we needed to take her to have oxygen overnight or she will die without question. We were up to $500 dollars and this guy sounded like he wanted to eat every penny I had. We opted to take her home. Watched her night after night and now she is a healthy and happy kitty. I am disappointed at this place. I felt like they tried scaring us into spending more money. If you want a good vet then please go to Animal Hospital at Vista Lakes. They have 5 stars and we absolutely love them! They were cheaper than Banfield too! Read Less

DR.SHAW IS THE BEST! When I adopted my dog he had horrible skin problems and very loose stool. We had signed up for the banifield wellness plan so we kept taking him to Banfield. Visit after visit and it never got better (probably 3-4 months of back and forth to the vet). I am 22 yrs old, right out of college, and just starting out. I was getting really frustrated by my wallet getting lighter and lighter and Bo getting worse and worse (at this point he was pooping bloody mucus and his hair was falling out from excessive itching). Finally another vet visit came and we saw Dr. Shaw. I expressed my frustration with spending all this money on tests that came back negative and medications that did nothing. He spent a good 25-30 mins with me explaing and writing down a plan for Bo. He initially suggested a prescription diet (if you have ever had your dog on prescription food... you know what a fortune it is). I reminded him of my budget and he actually walked through petsmart with me and showed me the best non-prescription foods for dogs with food sensitivity.... That was the last time I took Bo to the vet. His skin is no longer flakey/itchy and he has solid bowel movements. If you take your dog to Banfield only take him to Dr.Shaw! He is an amazing vet and an extremley kind person. If Dr. Shaw ever leaves banfield I will absolutly follow him. I recommend HIM, not banfield, to all my friends! Read Less

Vets and staff here are friendly..while I recommend Banfield for their preventative plans and routine vet care, I can't recommend them for end of life treatment options.. It's like a fast food place..u go for what is routine.My only knock has been the wait time..had an Appointment once an waited and hour after to be seen.. Read Less

I had a 530pm scheduled ""Comprehensive Exam"" with Banfield and I received a phonecall asking to be moved back to 5pm. I agreed and brought my 2 puppies there. Deborah Mosley, the ""vet"" came in and said ""are we ready for the quick check up?"" and she was very obvious that she was in a rush. She said everything was fine with my dogs within 2 minutes, brought them to the back to have their shots done. That was the last time I saw her. Within 1 minute of returning my puppy, he started vomiting everywhere. Havoc continued to vomit but this time, he started laying down. The nurse, quickly took Havoc to the back and I could see her trying to call the Vet. She came back out and said that they would need to do some emergency procedures on him. She came back out and said that Deborah Mosley would not come back for the day. After 2 hours of fast acting from the Nurses, probably doing procedures that they werent certified to do, Havoc started to recover. I want to take this moment to give praise for the quick acting Nurses. WIthout them, the pathetic, lazy, and selfish Vet would've killed my puppy. I almost lost my puppy today, whom to me, is everything. All because she couldnt keep her schedule and do her job. They footed me with a 156 dollar bill on the emergency procedures that they had to do with Havoc. The emergency procedures that THEY induced. Read Less