I have been a customer for more than 8 years, since I adopted my dog and cat. REcently I was fostering a dog, and also brought him here. The place is clean, and they are significantly more expensive... Read More
I have been a customer for more than 8 years, since I adopted my dog and cat. REcently I was fostering a dog, and also brought him here. The place is clean, and they are significantly more expensive than other vets in the area, however, my expectation is that that with that additional cost a certain amount of customer service will abound, particularly for long time patients.
I became suspicious that they take a careless attitude when my dog had a dermatofibroma removed from her neck, and it became infected, despite my best care. Just recently, they are unable to accomodate a simple request for a refill on the same med that they always prescribe, when I bring her for a 200 dollar, 4 second visit. I understand that they need to make a buck, but it is impossible for me to bring my dog in right now bc of my work schedule, and they are being very unreasonable. I cannot help to think that it is motivated by concern for money, instead of the my dog's health. I would like to point out that I never miss an appointment, and have never made such a request. I plan to change over to Ivanhoe Veterinary clinic. It is just not a nice way to treat a long time patient, and it makes me feel like they have no relationship with me or my pet, just my money.Read Less