Econ River Animal Hospital

I would never take my iPad here again I think a French bulldog that I had rescued and they were the last doctors he seen I took him there yesterday and they told me he needed all his vaccines I said OK I will take him to my doctor that I take my other page so they ended up giving him all his vaccines without knowledge of me knowing by the time I left there my bill was almost $300 and they did not even inform me that they were going to give him the vaccines I would never recommend this doctor or animal hospital Read Less

Wouldnt recommend this place to anyone. Had a horrible experience here and everyone I talk to has had horrible experiences as well. They also pay to remove your reviews off websites. Dont go here if you can avoid it. I've heard of multiple animals coming here and leaving in a body bag. Very sad for an anima hospital to treat humans and animals the way they do. Read Less

We had a great first visit here today. The staff from check in to vet tech were wonderful, very friendly. Dr Starr looked over my dog thoroughly, listened and answered all my questions. Thank you for caring and being so helpful. Read Less

Dropped my Lucy, my sweet, healthy dog off for boarding for 4 days.(HAD A PHYSICAL ON DAY 1 OF BOARDING. EVERYTHING WAS GREAT) On pickup day, she couldn’t even walk out to me. The two people that led her out were acting sketchy from the start and I could tell that they knew something was wrong by their faces. Claimed she was severely dehydrated, her heart was enlarged and that “she was fine that morning.” Like, 2-3 hours before pickup which I doubt. HOW DOES A DOG GET THAT DEHYDRATED UNDER YOUR CARE AND THAT DOESN’T HAPPEN WITHIN THE SPAN OF 2-3 HOURS. Now they’re claiming heart failure but you would have known before pickup IF YOU WERE MONITORING THE ANIMALS. Immediately after my dog passed, a woman came in already talking about money which shows you don't care about the animals and really only care about getting paid no matter what. Thanks for being not only neglectful but rude and insensitive. Pretty sure you neglected my dog. Pretty sure you didn’t know she was there based off of the phone call on Tuesday. Thanks for that. DON’T BOARD YOUR DOG HERE. EDIT: Now you’re claiming it’s consistent with cardiac tumors? HELLO? SHE HAD A PHYSICAL MONDAY? SYMPTOMS WOULD HAVE SHOWN UP THEN. BUT EVEN THEN, YOU DON’T GO FROM RUNNING WITH A BUNCH OF ENERGY AND COMPLETELY FINE TO GOING INTO HEART FAILURE/HAVING TUMORS THE NEXT FEW DAYS TO DEAD. Read Less

Family drops dog off Monday for boarding Today, the dog clasped while walking to sister. 30 minutes later, my family is without their dog because she died. The dog was perfectly fine on Monday when she was dropped off for boarding. Read Less

The staff is very friendly but not very good at communicating diagnoses, treatment, or pricing. My dog had surgery there which went well overall but they didn't tell me beforehand to bring him in for blood work or that I had to bring him after to get stitches out until the day of surgery. They also  tried to treat my dog's ear infection but after four months and hundreds of dollars it still hasn't gone away. I took him to a vet at Pet Alliance in Sanford who actually looked in his ears and explained to me what exactly was going on and treated it aggressively so that it would finally get better. This vet was half as expensive and way more thorough. Also the proceeds go to their animal shelter so it's for a good cause. Read Less

I love this animal hospital and it's staff. I've been coming here for a couple years after unsatisfactory visit at other local vets. They saved the life of my Chihuahua after his first vet misdiagnosed him. They performed a life saving C-section on our Pomeranian and delivered 2 puppies after we were given bad advice from the late night emergency vet who said "just leave her alone, she doesn't need your help." We subsequently lost one puppy and had to help deliver the 2nd puppy before we made it to Econ river A.H. Dr. Benavent and the staff were amazing. They were able to perform the surgery and save the last two puppies in a matter of minutes. Most recently they saved the life of my kitten Rigatoni. After discovering a diaphragmatic hernia, they immediately performed an emergency surgery on his tiny >2lb body and did an amazing job. Without this vet I'm not sure what I would do. Dr. Benavent and the staff at Econ River A.H. are great! I can't recommend them enough. Read Less

We chose a multi vet clinic so we would always have service. However, after the vet we saw initially quit (according to the clinic), we were told (first) that there was no record of the medication we needed refilled, (second) that it would be a $50 office visit so my cat could establish with the doctor, and then (third) that it would be $30 to see the doctor. We were never notified that our initial doctor left until we called for the refill. I was disappointed that we had to pay for a visit because one vet chose to leave. We never scheduled the appointment after asking for and waiting for a return call from either the vet or the owner (who is also a vet). The only contact we received was a Facebook message trying to sell me the wellness plan. I later found out that the owner was answering the Facebook message but still did not have the courtesy to call. My personal opinion.....this clinic didn't care about our pets, just the money. They were a major disappointment. I've had previous vets (unfortunately retired) who really cared about my animals. Econ river is not one. Read Less

Hi everyone. I do realize that people's experiences with businesses are always different. Some good, some bad and everyone has and is entitled to their own opinions. But, I just filed the following complaint with the BBB, which is public record. It is factual, and people here may form their own opinions about the matter. However, I did want to make pet parents aware of what has transpired the last few days. Here's the verbatim filed complaint against Econ River Animal Hospital on Colonial I submitted. We have requested that BBB lower their A rating. A business does not deserve the rating of A when they ignore customers. "My wife and I brought our 4 cats to this practice which has multiple veterinarians because we felt at that point we would never not receive care given the amount of veterinarians on staff. We had to bring our nearly 18-year-old cat in to have him looked over by their vet so they could establish care despite him having his annual already and extensive IDEXX bloodwork at another vet within the month. That was fine we understood. I called a few days ago to get a refill on his Gabapentin and was told 1st that they had no record he was on it despite our initial conversations with the vet who saw him and the fact they obtained all of the records from the previous vet who saw him and the other 3. I was put on hold twice, asked 2 more questions, and then the story changed and apparently they then knew my cat was on Gabapentin but was then told that the vet who saw him was "not there" but another vet would see him for $59 to write the prescription & establish a relationship with my pet which they required before dispensing medication  which makes no sense since this is a multi-veterinarian practice that has already examined and established my cat as a patient (accusation: gouging & coercion -Florida Civil litigation legal terms). This is my wife's cat so I had my wife call and of course the story changed once again and this time it was because the vet was "no longer with the practice" not therefore for $29 now they'd see the cat to write the script and re-establish his patient status.  For 3 days my wife called and left messages in vain asking for the practice owner (Dr. Mole) or vet (Dr. Benavides) to call to discuss this matter, which doesn't seem proper seeing as how we have spent well over $1000 in the brief amount of time we've been clients.  My wife also sent messages on Facebook Messenger and still was ignored. The bottom line is you cannot be in business with an A rating from the BBB If you can't be bothered to call your customers back. Plus, I'm not entirely sure what the owner and veterinarian hoped to accomplish by ignoring us so now, instead of this being handled quite simply, I am forced to take this measure among the other reviews I am about to leave. Incidentally we dealt with receptionists Bianca and Melanie, and Bianca insisted it was Florida law that this all be done.  Sadly for this misguided individual she did not realize she was speaking with my wife -the former employee of the Florida State Attorney's office- who knows the law and enforced it. In short, I have to ask these 4 individuals if in hindsight ignoring us was worth the loss of money of 4 cats' care and the number of complaints I'm now forced to file.  As customers, my wife and I are a lost cause, however I believe the BBB can help improve this business is attention to customer service, prevent them from misrepresenting Florida law, and also prevent them from further coercing and gouging other customers. Lastly, I feel I should mention that we were never notified this vet who saw our cat either left or was fired. And on Facebook Messenger the only thing we ever received was they understood how expensive veterinary care could be and that's why we should consider purchasing one of their annual plans for our cat. It's the proverbial coercion icing on top of the gouging and coercion marbled cake. And by the way, that message was still not from the owner or the veterinarian. Nice." Read Less

These people don't actually care about the animals well being they just try to find ways to create a bill for you to pay. they give my dogs things they did not need just so I would have to pay them when the visit was supposed to be free. then they act like they're not affiliated with the company that referred me and act like they don't know about the free visit I ended up going there for free and leaving paying over $100 for stuff that my dog didn't need right now but could have got later which was not why I was there in the first place. absolutely disappointed .would not recommend them if you're actually worried about your animals well being. They could have told me if they thought the dogs needed things and that I would have to pay for them ahead of time but they knew what they were doing and try to force me to what they want to do. Read Less

Really nice staff! Reasonable price for the first puppy visit! Not too sure about the rest of the visits. Seems a bit pricey after that but I am a first time dog owner! I really liked this place overall. Read Less

Both the Veterinarian and tech were good with Niko. They listened to my concerns. Tech helped me figure out the best plan to go with and distributing only the vaccines that were needed. Girls at front desk we’re friendly, however, they seemed preoccupied with an issue on the phone that they didn’t prioritize those who were their in the office first! They were both on the phone at same time. I had to wait to be checked out only because the one girl for the checkout process (who I was standing directly in front of) walked away from her desk without saying anything to me. At least give me the courtesy of telling me the other girl will check me out or you’ll be back. I find that a little rude knowing that I was waiting to be checked out and she just walks away! Other than that I would return here and would recommend this place and hopefully that won’t happen again to anyone else. Read Less

I have been using this vet clinic for 6+ years. Unfortunately, I had a horrific experience. I brought in my 4 yr old dog, who hasn't eaten in two days. WITHOUT LOOKING AT THE DOG OR RUNNING ANY TESTS the veterinarian told me that my dog had a highly contagious deadly intestinal issue and I should just leave him at the vet. She said she would administer IV fluids, x-rays and numerous medications. I insisted on a test and took my dog home. The test came back negative, but I did spend some horrible hours thinking I was about to lose my best friend. I feel that this veterinarian's behaviour was extremely unprofessional and money-grabbing. I will not return and would not recomment her services to anyone else. Read Less

Everything was perfect. You have made my husband and myself very comfortable and like the way you took care of my 2month old puppy. We appreciate you and will be coming back for more vet visits. Thanks again. Read Less

My Harry ripped his side open a couple of weeks ago running through the brush.  Took him to the vet, they sedated him and stapled his side.  My opinion, should have had sutures.  Sent him home with some anti-biotics and pain meds. First, they shorted me on the anti-biotics, and had the meds mixed.  Okay, someone can't count but I figured it out.  Called them and they said they would credit my account.   Well, if the vet called for a regimen of two weeks on anti-biotics it would seem logical to say "come in and we will give you the meds we shorted you".   Whatever?  Went in a week later to get the staples out.  Now Harry is a very high energy dog; loves going places, freaks out over meeting new people.   They had two vet techs, no vet, attempting to remove the staples from this dog who is bouncing off the walls.  Not in pain (yet) just excited.  We could not keep him pinned for the removal, so finally a "vet" came in to assist.  She put a muzzle on him and tapped his head to distract him; not good enough.  The tech was having all kinds of problems trying to get the staples out; the "vet" was giving instructions, to no avail.  The tech was pulling on the staples and managed to reopen the wound.  The vet finally took over and removed the staples, applied glue to the open wound and left.  Now I know that techs have to be trained, but training on a high energy dog when you have limited experience is stupid (in my opinion).  I called back and said I would like to speak to the owner.  That was Saturday, no response to this date (Tuesday).  It is a sad state of affairs that someone can set up a practice and perform such lamentable service.  I will never be back there and will be demanding compensation for the meds they shorted my dog.  Just hope Harry will heal up after this horrible care. Read Less

Dr. Mole is an extremely caring, accommodating, and personable vet. Over the past few months I have been bringing my aging dogs to his clinic. He has been very thorough in his examination of our dogs but also very mindful of our budget. Just recently, he took on the mystery of my 13 year old brittany's sinus problems which could've been cancer and provided us an answer which has made all the difference for our dog and us. Since then my 11 year old has developed a stomach sensitivity to different foods. Dr. Mole gave several suggestions and alternatives that met both my budgetary needs as well as the health of my dog. Currently both dogs are happy and even playful in their old age and prognosis looks great!Thank You Dr. Mole !! Read Less

My experiences at the Econ River Animal Hospital have been wonderful this past year. The entire staff always goes above and beyond to make my pup and I feel comfortable during our visits. I don't normally write reviews but I felt I had a personal obligation to refute the negative comments given the overall satisfaction I have experienced with Dr. Mole and his staff. For example; the last time we went, we showed up 45 minutes late to our appointment but the staff still took us in despite it being after normal closing hours on a Friday night when we got there. To keep it simple, there are three things you can always expect from Dr Mole's practice. 1: A genuine sense of care for your pet. 2: Fairness in his pricing. 3: Professional level of knowledge. Read Less

Good place to take for vet visits but terrible for boarding.  After my last experience and what I was told by the boarder....DO NOT BOARD your dogs here especially if you mind them being alone in a cage for over 12 hours. Read Less

I took my older cat, 19, to get checked out because she was acting very weird, barely eating and drinking and was losing her balance. (We went a month ago because she had a pinched nerve so she was on antibiotics and thyroid meds from the blood work.) So we saw the doctor and he suggested a treatment plan which included renal meds, high blood pressure, IV for me to give her at home, thyroid canned food, etc.  He wanted to do another blood work exam on her. So he sends us home with more medication before even getting the results from the blood work. The bill was almost $600.The next day another doctor called me with the results, Dr. Jenkins. She told me she is basically dying from renal failure. I told her my cat is doing really bad. I didn't know what to do. So she was very kind and amazing and really listened, and I asked her what she would do if that was her cat and she told me she would let her go. I agreed with her so I took her in to have her put down which was horrible. Then they give me another $200 for the euthanasia. I am really upset because they would only let me return the food. I paid this huge bill and they won't take back the medicines that were super expensive.  I wish Dr. Mole would have just waited before giving me this huge treatment plan before even seeing the results of the blood work!  Or just gave me a pill or two to hold her over before we decided how to proceed. This place is not only expensive in the first place, but they didn't think about if it would be logical in giving me an expensive treatment plan before seeing the results. I am giving it 2 stars and not 1 because I loved Dr. Jenkins. Read Less

After an unpleasant experience at University Animal Hospital(will be posting a review for them as well if you want details), my girlfriend and I were looking for a new vet.  Econ River Animal Hospital did a great job helping our Corgi, Lily, through the process of diagnosis and surgery to remove a piece of corn cob she had swallowed.  Their prices were reasonable and Lily came through the surgery and recovery great.  As my girlfriend attended the appointments, I cannot speak to the professionalism of the older vet who took care of her, but my girlfriend liked her.However, after returning with my 1.5 year old, 62 lb German Shepherd, Arya, for an exam consisting of a blood test and routine rabies shot, the vet we saw was very disappointing.  For some background, Arya has been socialized through park visits daily from the day she got her 4 month shots.  She has graduated 2 levels of obedience classes, 2 levels of trick classes, and is currently in agility.  She has very good manners most of the time, but a prior experience at the vet puts her on edge there.  This is something we're trying to break her of through positive experiences.Arya barked at the vet tech a few times, but calmed quickly and allowed the technician to stroke her.  The veterinarian, a younger woman, was visibly scared upon entering the room.  She immediately gave the science diet plug, which was our first warning sign.  She went to pet Arya's head with her hand from above, with a visible shake in her arm.  As any breeder or handler will tell you, you need to approach a dog calmly and it's best to scratch the chest not go for the head to keep the encounter calm.  Arya responded with a low growl, which the vet immediately recoiled from and scolded.Again, this is poor behavior for a supposed animal expert.  You should never discourage growling, as it's the warning before worse behaviors.  If growling is not allowed, that leaves air snaps and actual biting.  The vet told us we needed to train our animal.  Clearly, she is also in need of further training.Next, the vet wanted to take Arya to the back and have people hold her down just to look at her spay incision.  I refused, not looking to worsen her problem with vets.  I lifted her front end and she allowed the vet to examine her incision without incident.  Afterwards, the vet made a quick movement getting up, resulting in an air snap with no growl.Again, she demonstrated her unfamiliarity with dog behavior by insisting Arya had tried to bite her.  She refused to do anything further without taking her in the back, muzzling her, and holding her down.At this point, I was uncomfortable continuing with the exam.  The veterinarian's fear had been loudly broadcast and Arya had picked up on it.  She might be an excellent doctor, but she clearly had very little experience in regards to animal behavior.  If you are not concerned with your dog's experience, they are probably more than adequate to drag them to the back table, hold them down, and do what they need to do.After an exchange of frustration, we walked out.  University Animal Hospital did the exam without a problem, recognizing barks for what they were and never creating a situation where she escalated to growling or any worse behavior.  Many of you may not consider this a big deal, but keeping the vet and other experiences positive is a very important part of socialization, especially for dogs that can be potentially dangerous.I don't doubt the practice in general may have competent vets, and they certainly have fair pricing.  However, I feel that employing a veterinarian who can't even handle a mid-sized dog and is entirely clueless on animal behavior is extremely unprofessional.  Not sure if the science diet plug was in the interest of sales volume or simply ignorance, but either is a bit irking. Read Less

Kind, compassionate, caring.  They took good care of our old dog Ursa today.  Both our dogs had been clients of Econ River Animal Hospital, under the old owner.  I am so happy to see the new Vets and staff.  Everyone was so welcoming and friendly.  Thanks for doing a good job. Read Less

We love Dr. Mole! He is wonderful with our pets and we never feel like he is trying to take advantage of our wallets. In fact he's been very understanding in our financial hardships and has a wonderful "table-side" manor with both our senior dog and our new puppy! Wonderful vet office. Read Less

This place has gone to hell, they let a puppy die cause someone didn't have the 1,000 dollars to put down. It was my bestfriends dog and I watched how they treated her and her pup, I worked for a vet for 2&1/2 years and you don't treat people that way! Trash, complete trash. Read Less

Staff is very friendly and helpful. I have been to a few other vet offices and I would definitely say this is the best one yet! Affordable pricing and great patient care. I will be taking my dogs back here and would recommend to anyone. They took very good care of one of my dogs that was heart worm positive walked me thru step by step as we went thru the treatment ....wouldn't trust my dogs with any other vet....definitely recommend Read Less

They have taken such great care of our Sammie. Sammie has Addison's disease and requires frequent care. They are all so nice and helpful with Sammie. Sammie loves going there and acts like he owns the place. We don't know what we would do without them. Read Less

I have been driving my dogs all the way to Arkansas for nearly 6 years to go to their old vet because of the outrageous costs we've experienced with vets we've tried in the Orlando area... But due to the fact that one of my dogs is getting older and has had some things manifest, we broke down and tried Econ River Animal Hospital. We loved them. Though the costs are still a bit more than we are used to (to be expected in Florida), they were more reasonable than most. In addition, the staff called us for approval for any additional costs that came up during Rufus' surgery. There were no hidden fees, additional, or unnecessary procedures that were purely done for profit like the other places we tried over the years. I was also contaced with updates throughout his procedure. Over all, it was all really transparent, they were very knowledgeable, the staff was helpful and positive, and they treated my dog with kindness and consideration despite the fact that he can be grumpy when getting any procedure done. I'll be back with my other two at some point for their annuals. Also... They offer a discount for multiple dog exams. That is hard to find and can be unmanageably expensive otherwise.Read Less

The new owner Dr. Mole and his staff so fantastic I drive 30 min out of my way just so I can take my animals to them! My 13 yr old cat has kidney disease and they have been great with explaining everything to me. I feel really confident that they are doing their best to help her and she is doing great so far! Read Less

Staff is very friendly and helpful. I have been to a few other vet offices and I would definitely say this is the best one yet! Affordable pricing and great patient care. I will be taking my dog back here and would recommend to anyone. Read Less

I took my baby Roamy to the Econ River vet today and found that it is now under Dr. Mole. He was very professional and explained that a treatment that we had been giving our baby could cause long tern problems in the future and gave us an option that is much better for Roamy. The staff handled him with care and there were no problems. I will continue to use this facility under new management. Read Less

I'm so happy to have Dr Chris Mole on this side of town. Before it was so far I would pass 10 other vets to take my animals to him. He and his staff truly care and are great at what they do. I am very picky on who I trust with my furbabies and will be going to Econ River now and sending my friends and family. Dr Chris Mole is not only compassionate with his patients but with the whole family Read Less

Dr. Mole and his crew are amazing!! They work hard, are always there when one of my crew have an emergency!! They match prices so it's affordable for me to be able to get great care for my babies..!!!Read Less

Dr. Mole has been an amazing addition to our family of pups. He went above and beyond when we were in need during (and after) our dog went missing. He was also very compassionate during the time when we had our older dogs cross the rainbow bridge. Thank you Dr. Mole!! Read Less

So glad Dr Mole bought his practice! We have elder pets and he was making house calls before he acquired Econ. Love the staff Lucy, Josh Lynn and Maria are the best!! I didn't think you could out do Seminole but you did congrats!! Read Less

The nicest staff around.  They are so gentle with my dogs.  I was worried my dogs would freak out during the hurricane and took them in for anti anxiety meds.  They only charged me the price of one dog although they helped two.  They were being so nice because of the impending storm.  Also I know they do a tremendous job volunteering and helping out local cat rescue efforts.  Bravo!! Read Less

The new owner, DR. Mole is outstanding. Dr. Mole and his staff do an outstanding job taking care of my new puppie! I highly recommend that you give Econ River Hospital a try and come back if you had a bad experience in the past. I am sure that you will be happy that you did! Read Less

I love the new owner Dr Mole. I've had the pleasure of taking one of my dogs in for his yearly vaccines and also my foster dog, Bebe for an eye issue and allergies. It's a comfort to know he is giving such great care and service. He is very knowledgable, thorough and personable. I even recommended him to my roommate that brought her dog in for a dental. Love the new staff in front that greet you too. Glad he cleaned house. Read Less

As a new client bringing my two kittens to Dr Mole, I was hesitant at first going to a new vet after two years after our dog passed. I was pleasantly surprised how at home and comfortable with no stress I and the kittens were at the office. The staff was very friendly and I was very satisfied with the way I was not rushed regarding my questions. (:The pricing is reasonable as well! Going back for more shots this week. - Sandy P. Read Less

I just want to say thank you to all the employees at Econ River Animal Hospital: Dr.Keene, Alyssa, and the lovely staff for being attentive and provide compassionate care not only to my dog but to my daughter and I. I worked for hospice and I felt the same love and care that we give to families who have lost their family member, friend, or loved one. Thank you for all your loving support. God Bless everyone. You are all angels. Read Less

I should start out by saying that my parents and I took all of our pets to Econ River Animal Hospital for over twelve years. As of a few days ago, they have completely lost our business.After one of your receptionists called and berated my mother for accidentally leaving her credit card, then hung up on her on two separate occasions, I am disappointed that you would employ such a horrible person. My mother didn't catch her name but the receptionist was British, I think.My parents are retired military and live on a fixed income. They live in a retirement community over an hour away; however, they love the vet and Sue (the other receptionist) and deal with making the drive.My 10 year old dog had to have emergency surgery for a potentially fatal illness on 2/5/16. We treat our pets like family and the receptionist had the AUDACITY to tell my mother that if she didn't have the $700 on the spot, she should've elected to not have the surgery and that it's less expensive to euthanize.I have always loved the doctors, and Sue, at this location. But I am absolutely done with this vet after how we were treated.Econ River, please do yourselves a favor and find yourself a new receptionist: one who has similar values to the vets and won't drive customers of over twelve years away with their piss poor attitude. Read Less

I think this clinic is pretty good. We've taken some of our pets here and they seem to take them in fast. I like the doctor too. My wife had a problem with some of the techs attitudes. Some were real rude with her and they were cold as well. Just some of the vet techs there have a bad attitude with people and are rude. Very cold people. Other than that this place isn't badRead Less

This is the most compassionate and caring vet I have ever been to! Doctor Lipari and her staff go above and beyond to help in any way they can, without over-charging you for everything (unlike most vets in the area). Time and time again I have come in with emergencies and the staff have stayed after hours to ensure the health of my pets. I highly recommend this animal hospital to everyone who wants a great experience with some very friendly and knowledgeable people. Read Less

The woman that I spoke with on the phone and the woman I met at the desk were both very friendly, helpful, and seemed to really care about my dog. I definitely want to give them credit for that. However the doctor was a different story. It was obvious that my usually outgoing dog was feeling pretty scared, but the vet did absolutely nothing to try and allow my dog to warm up to her or get used to her. She was constantly cutting me off and was extremely rude with me, rolling her eyes at almost everything I said. I brought my dog in for a skin issue and she didn't look at my dog's skin once during the exam, but had no problem showing me the bites on her legs and telling me about how itchy she was personally. Most of the conversation wound up being turned back to be about her, which was no help to us at all. Even though the rest of the staff that I met was great, I brought her there for the exam and that went terribly. Her situation has only gotten worse and I will not be bringing her here to get it resolved. Read Less

Arrived at 16:30 on a Wednesday with my dog and was told there was no doctor available after 12:30. The way it was stated, there is no doctor available at all after 12:30, ever. So I wouldn't suggest anyone go there in the afternoon. Read Less

My wife took our puppy to Econ River Animal Hospital today and I was astounded to hear of their unprofessional conduct, rude demeanor, and general roughness with our new puppy. We have been to a few vets at this point and are looking for a good solid one to use permanently. I typically consult online reviews as a good indicator of places to try, therefore I felt we should post our experience as I feel the current reviews do not accurately reflect our visit. Feel free to take our review as is and make your own decision, however we will not be returning. -The receptionist was very short and rude in the waiting room. My wife stood for a while waiting for someone to greet or reach out to her until she finally had to ask where she could sign in. She was snapped at and told she was in the wrong line. -The vet assistant, I believe a student, clipped our dog's toenails. This was fine, and I know she had no intention to do so, but this caused them to bleed. -Our dog was constantly stuffed full of treats as a way to keep her occupied without asking about any dietary or allergy restrictions. These caused her to have stomach issues and gas later on. -The vet held our dog's nose and mouth shut very roughly while it struggled so she could listen to it's heart. That doesn't seem necessary. -My wife was constantly told by the primary vet, without provocation, which features of our new dog would disqualify her from being a show dog. This came across as very shallow and rude. We have no interest in showing our dog and got her purely for the family/companionship, so a slight under bite or 'bad pigmentation' is of no concern to us. However, it is hard not to take offense when your vet is harping on your dog's appearance. -The vet was incredibly rude to her staff in front of customers and bashed our previous vets for any information that was mentioned that came from them. Overall, we would just brush aside a few of these issue, however when they all add up it amounted to a rather surprising and irritating vet visit. Granted there were a few employees at the business that were helpful and very friendly, but overall I would not suggest this as a steady vet based on the experience we had. Read Less