DO NOT BRING YOUR ANIMAL HERE. I've had a few pets over time, and visited a few vets, and this was the only BAD experience I've ever had with one, and one of the WORST customer service experiences I'v... Read More
DO NOT BRING YOUR ANIMAL HERE. I've had a few pets over time, and visited a few vets, and this was the only BAD experience I've ever had with one, and one of the WORST customer service experiences I've ever had in my life. If you don't already know what a BAIT AND SWITCH is, then you are about to find out.
I rescued my little feline baby boy, and naturally began a search for highly-rated veterinarians in the area with good pricing, for a one-time visit for all necessary shots and vaccines. I called several places, and Universal Animal Clinic told me it would be $130 for everything he needed.
When I arrived, I reconfirmed that it would be $130.
While in the room with the doctor, near the end of the treatment, he stated that he does not do everything needed in one visit, and that I would have to come back two more times. This is where the story really begins.
I specifically asked, because I was told that it would only require one visit, if I would be all paid up for everything on that day, and just come back the two extra times to receive the services already paid for. He said yes.
THEN, upon checkout, I was informed that, because a feline AIDS test was administered, the bill is now $165. I sighed, and was like "okay... but I'm all paid up for the next two visits, right?" Again, I was told yes.
I went there today for the second visit, and my first question to the doctor, who was behind the counter this time, was of course: "I am already paid for today's visit, of course, right?"
Can you already guess his answer?
"No," he stated. "Each visit there is a cost, I don't take any money in advance for anything."
"How much would today be?" I asked.
"Eighty-nine dollars," he replied.
I picked up my little man in his cat carrier and said "Thank you for what you've done for my cat until now. Goodbye." I recieved a curt "Byyyee" as I walked out the door.
I called, once I was home, to explain to the vet tech that had been standing there at the time, why I had abruptly walked out and why I was so upset, and she stated that a cat needs 3 visits, and that's just the way it is, and each visit costs more money, and also that I may not have understood. I explained that I am very thorough, and reconfirm things several times, ESPECIALLY when it comes to money, and she snidely retorted: "Well, sorry. You're more than welcome to bring your cat back and pay for the visit!"
DO NOT, I repeat, DO NOT bring your animal to this office. They care about money more than they care about pets. Well... except for the younger African-American man that was there on my first visit, I must say. This vet-tech was kind and polite, and more importantly, an animal enthusiast. So, with the exception of him, this place is just a giant hairball in the throat!
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