Shaffer is by far the best animal hospital around. Everyone, from the veterinarians to the front desk, are caring. They go above and beyond. Early last year, my dog had a questionable polyp. Dr. Patel was able to refer me to a specialist who removed it, and it turned out to be cancerous. All my follow up visits have been at Shaffer, every 3 months. Dr Patel takes her time to give Sully a thorough exam and she is extremely gentle and caring with him. He is not afraid to come to the vet's office because they give him lots of love (and treats) to comfort him. My dog is my family and I wouldn't trust him with anyone else. Read Less

Fourteen years ago after my sister-in-law became one of the many 9/11 casualties, I inherited the guardianship of a beautiful Toy Poodle. Yesterday, I had to help my most loyal companion pass from this world. I wish that every pet would pass away naturally, but if their life becomes labored with pain then a visit to this hospital is recommended. The staff at Shaffer's AH were both respectful and highly compassionate. Read Less

I recently had to have my fur baby, Snuggles, put down. It has been 5 days and I still cry at the drop of a hat. Dr. Patel at Shaffer was the most compassionate vet during the procedure. I held my baby to the end and Dr. Patel allowed me time alone with Snuggles before I left. Yesterday, 6/25, I got the call his ashes were there. Another bad day for me but the staff member who checked me out was another caring person. I can't say enough good things about this vet. They took care of my baby since the day we got him to his last day. Thank you Dr. Patel and the entire staff for your caring of both my dog, Snuggles, and his mommy. Read Less

To the team of Shaffer Animal Hospital.I wanted to share with anyone who has a chance to read my email.I would like to thank you all VERY much!I recently had to put down my BEST FRIND of 18 years, Brody a Jack Russell Terrier who I loved dearly. He has been through many tough times with me especially in the past 8 years. He was with me all the time and always made me smile and feel warm inside. I have been bringing Brody on and off to Shaffer as I move a lot for business.I recently moved back to Oviedo and knew it was Brodys time, so I went in to Shaffer for what I called counseling. They, especially Debbie, were all sooo nice to me and helped me to understand the procedures to put Brody to rest. It was very hard for me as many of you may already understand. Putting to rest such a beloved dog to me, my family and many of my friends was going to be one of the toughest experiences I have ever had to do. )-;I gave Brody his last meal in the back of my SUV (in the back of the Vet. Parking lot) a treat of McDonald's plain hamburger which he enjoyed very much! Then they told me they were ready for me and Brody. We were so well taken care of I can't explain in words how kind they were to us both. The procedure was professionally done by a Doctor who cares for animals and people.Brody was put to rest in my arms where he felt most comfortable and relaxed. November 28th., 2017I LOVE YOU BRODY!THANK YOU SHAFFER ANIMAL HOSPITAL TEAM!!!!!!! Read Less

My first time here with my senior dog and cat. We just moved to the area and they needed to be updated on their vaccinations. Everyone at this vets office was so kind and gentle with both of my fur babies. The prices seemed average/normal and the customer service was excellent. 💕I highly recommend them! 💕 Read Less

We have been going to Shaffer Animal Hospital for approximately 3 years with our two Boston Terriers.  Just general checkups..no big issues with our dogs.  However, last week our 10 year old Boston Terrier was in bad shape and I took her to Shaffer.  Upon arrival, they took Chloe from me almost immediately and started to treat her. Dr Kovacs was concerned in Chloe's treatment and in making her comfortable.  Before the day was over, my husband and I decided to put Chloe down.  It was the hardest decision we ever had to make but Dr Kovacs and staff were super supportive (a sweet vet tech even brought Chloe some snacks before hand, which Chloe...as sick as she was, gobbled up.) We arranged for cremation with Shaffer and we picked up her ashes yesterday.  Debbie (at the front desk) was so nice and sympathetic.  We were very pleased with the cremation box we had purchased and the timely manner in which we had gotten Chloe's ashes back.  It's deviating to lose your four legged family member but the staff at Shaffer made it easier to deal with. Read Less

My husband and I have used Shaffer for a few years now for our 3 fur babies and we were very sad to move to Atlanta and find a new vet. We came to Shaffer after having a terrible experience with Banfield and couldn't believe the difference in customer service and quality of care for our pups! Doctor Berelsman was a fantastic provider for our fur family and provided a very personalized experience each time we brought our dogs in. We were never pressured into purchasing services or products like our previous vet. If you're looking for loving care for your 4 legged babies I highly recommend this place, if only they had a branch in Atlanta! Read Less

Dr. Berelsman is the best. She performed a very lengthy surgery on my dog. It was a success and he healed quickly. She's very friendly and professional and has an obvious love for animals. The staff was very friendly and helpful and fell in love with my puppy. Read Less

I have been using this office for 20-ish years! They are very thorough, clean, and stay modern! I love Dr. Kendra and Dr. Gerrish! Sometimes I get a different doctor, but the receptionist will always ask  over the phone first. I have never had a bad experience here! They have always given my puppies the very best care, and they give me honest advice about their health! They are also wonderful at getting you in quickly for any emergencies. Read Less

Wife loves this vet, especially after a former vet killed one of our dogs.  Our dogs stay here when we take trips and they don't seem too upset which tells us that they feel alwright here.  We have even had this office send us pictures of our kids when we are on a longer trip missing them.  We have had to walk three dogs across the rainbow bridge here over time.  Two of our own and a rescue.  As hard as that is we were treated with respect and they tried to make the situation as comfortable as possible.  We still regularly bring our dogs and rescues here for treatment and kennel. Read Less

We have two dogs and we discovered Dr Kendra while going through a very upsetting time with our older Labrador Truzo. He was suffering from multiple problems, including kidney and prostate issues. We litreally thought at a point that we were going to loose him but Dr Kendra's kindness and professional expertise saved our buddy. She went to great lengths dicussing options with AVS and performed a risky surgery herself and we can't thank her enough. He was also helped by Dr Patel and other staff with outstanding care. We recommend anyone who wants qulity care for their pets at an affordable price to seek out Shaffer Animal Hospital Read Less

The staff at Shaffer is so smart, caring, loving, helpful and understanding. With all of the hardships we have had with our Shepherd, Ranger, Dr. Kendra's care and knowledge has put us at ease so much! We recently switched over to Shaffer when we rescued a puppy from OCAS. We have been so welcomed and been taken care of so wonderfully. Between emergency clinics and other crappy vets (that we will never go to again), Shaffer has definitely been the miracle for our little boy. Without Shaffer stepping in, day after day, our dog would not be alive. I am forever grateful to Shaffer! We won't go anywhere else from now on! Thank you, thank you, thank you! Read Less

I had a very positive experience here. (See last paragraph for short version) On September 11, 2014, I accidentally closed a van door on my dogs muzzle as she attempted to jump in. It was a sliding door which was closing pretty hard. She is a small 14 pound dog so I immediately began to panic thinking I killed her or broke her jaw once I saw all the blood. This happened at about 4:40 PM and I was admittedly tired and already overwhelmed as I had just gotten home from the airport after being out of state to care for my grandfather in hospital. Because I typically take my pets to pet alliance for vaccinations and services, I have no relationship with a specific vet that I can call in an emergency. Luckily, Shaffer's was right down the road and they told me I could come in despite them closing soon at 5:30 PM and me being an emergency.When I got there, one of the front desk girls immediately opened the door for me when she saw me coming with my dog wrapped in a towel. They took Lulu and began to check her as I filled out the paperwork in the front. The staff gave me water and tissues when they saw the condition I was in. About 5 minutes later I was called back to give the information on her vaccinations and last procedures. Then the vet came out to explain what she believed and to ask about X-rays. I want to stress that the doctor was trying to comfort me the whole time by explaining very clearly what she believed was wrong. She let me know that it was mostly a small fracture and that she would be ok and compared it to a human injury (nose fracture) so that I could understand it better. Before this I could not stop crying because my pets are everything to me. They did the X-rays, which showed the doctor was correct, and then gave me the medication she would need for pain and inflammation. They didn't try to sell me other services, food or anything like some other places have. Plus they were surprisingly inexpensive for having been an emergency visit, getting 2 shots (antibiotics and inflammation), medicine, and 2 cans of soft food to start me off on for her soft food diet she needed to be on. I'm talking less than $260. When I took my cockatiel to the vet for an emergency it ended up being $450 (no X-rays and just got medicine) and up so that's what I was expecting. My only complaint for why they didn't get 5 stars is because they said they would call me the next day but did not.TL;DR?Great place, staff and service. They take care of your pets AND you by giving superb explanations on your pets condition. Not expensive and they have a really handsome cat receptionist. Wish they would have given me a check in call like promise but I can always call if something's wrong anyway. Highly recommend!!! Read Less

I have been taking my beloved animals to Shaffer's for over 20 years now. I simply don't have the words to describe their caring, professionalism, and expertise. There simply are not better Veterinarians. Their prices are reasonable and their care exceptional.  They spend as much time as you need to explain everything in detail and answer any questions you may have. I see primarily Dr. Kendra and Dr. Jeff but have had experience with most of the vets when Dr. Kendra or Dr. Jeff were not available. Each of those Vets also showed the same level of caring and expertise. Anyone I have referred here has always been exceedingly grateful and let me know how happy they are. In addition to my gushing above there are two very specific ares that Shaffer's shine: the first and most important is they keep up o the latest discoveries in veterinarian medicine and if for some reason they do not have the information they will move heaven and earth to get it. My darling Cocoa had the rarest cancer a dog can get. There was no one in town that had ever even seen it, including the Specialty Vets at AVS. Dr. Kendra called all over the US gathering information and the latest protocols.  Her time, energy and compassion for me and for Cocoa extended my little ones life for sure. You cannot go wrong here and not all vets are the same believe me. Read Less

Took my dog in for a back injury , they sold me all kinds of therapy and laser treatments, tests, medicines, had me coming back for months and it was always about the dollar. With all the money I spent and all the tests they missed that he had a heart problem. So after spending enough to buy a new car, my dog is dead. They were even so cold to send my account to a collection agency for owing $36 after I paid them thousands. All about money. Read Less

When you book an appnt. you get sent to a very young vet who pushes tests and products like crazy. Do they get a commission or something? I understand this is a business and that is fine with me.But I drive elsewhere now, out of my way, to avoid the 'car dealer' 'tude.I have had good experiences with the GoDogs groom next door. We have cats, why is it called GoDogs? Read Less

Shaffer Animal Hospital in Oviedo came very highly recommended by my dog sitter. My dog and I made our first visit the other day. Everyone I met there was very helpful and it's obvious they all care about their patients. Read Less

I've ended my business with this vet. I've been there a few times for teeth cleanings and check ups, but the last straw was my dogs leg problem. Basically, they will try to sell you overpriced stuff you don't even need, or may not be that necessary. My dog was limping one day and I rushed her to the vet to be told by Shaffer she had a torn ligament and it would require surgery of about 1,500-2,000 by a specialist. Now, my baby is worth anything, and I'm no doctor, but I'm not sure how he could tell she had a torn ligament without any Xrays or anything. I decided to take my dog to another vet for a second opinion, but had to make an appt for the next day. That night the dog was walking fine-she had a shard of an acorn or something jammed between her paw pads-being why she wouldn't walk on it. Shame on me for not inspecting closer-but shame on that vet too. F.Oh, and I wasn't seen till 35 minutes after my appt time.Update: To this day, my dog has never had any problems again with her leg. The vet's staff also never called once to check in on my dog who needed "prompt surgery" because she was in "so much pain". Read Less

I've ended my business with this vet. I've been there a few times for teeth cleanings and check ups, but the last straw was my dogs leg problem. Basically, they will try to sell you overpriced stuff you don't even need, or may not be that necessary. My dog was limping one day and I rushed her to the vet to be told by Shaffer she had a torn ligament and it would require surgery of about 1,500-2,000 by a specialist. Now, my baby is worth anything, and I'm no doctor, but I'm not sure how he could tell she had a torn ligament without any Xrays or anything. I decided to take my dog to another vet for a second opinion, but had to make an appt for the next day. That night the dog was walking fine-she had a shard of an acorn or something jammed between her paw pads-being why she wouldn't walk on it. Shame on me for not inspecting closer-but shame on that vet too. F.Oh, and I wasn't seen till 35 minutes after my appt time.Update: To this day, my dog has never had any problems again with her leg. The vet's staff also never called once to check in on my dog who needed "prompt surgery" because she was in "so much pain". Read Less

Shaffer is one of the worst veterinarian clinics in the northeast Orlando metropolitan area.  Go ahead, make an appointment and see if the following applies to your experience, then ask yourself: "Do I want my dog or cat to receive healthcare at such a place?" Let me explain...1. POOR CLINICAL ADVICEBe prepared for the veterinarian to first recommend to you a full array of services to you that you do not need. In the healthcare industry, we call this "upcharging", when providers advocate tests and treatments that are clinically unnecessary in order to boost profits. Even if you bring you pet in with some diarrhea or upset stomach, he/she will ask if you want to have an xray, blood work, parasite check, antibiotics, various Rx meds, etc.  What's wrong with this picture when your animal doc is asking YOU whether you want to follow this treatment?At the first sign of resistance or questioning about necessity or cost, the vet will then take the tactic of agreeing with you that these aren't necessary yet, then suggest a more "conservative" approach. If that's the medical opinion of the provider, why suggest more costly care initially? Because it drives revenues.2. QUESTIONABLE ETHICSHere I cite three examples.  First, if you have a puppy, say 4 months old, be prepared for the vet to begin asking about scheduling your dog for spay/neuter in a couple months.  Now ask them about cost and to itemize the services during the operation and recovery.  You'll be given a document showing this, then they'll mention that they "prefer" to perform teeth extraction on your pet while under anesthesia during the procedure. What does teeth extraction have to do with spay or neutering? That's what I asked. Apparently, they want to charge for pulling your pets teeth out that did not set right while teething. Now, this is BEFORE your pet has even entering the teething stage, so why would you want to give them permission to do this before you know there is even a problem with your pet's adult teeth coming in? They are the only vet I've ever seen suggest such a thing.Second, prepare for them to ask you what you feed your pet and then push aggressively for you to switch to their "preferred" kibble, Science Diet (by Hill's), which not only is consistently rated as below-average quality dog food by virtually every reputable dog food review site or nutritionist, but also happens to be the brand they stock in their waiting room. We feed our dog one of the top dog foods available in any market based on quality organic ingredients, preparation, and protein/carb/fat ratios, all vastly exceeding AAFCO standards. They will still try and convert you and tell you that you "can't trust" those other dog foods. Surprise, surprise, they have Hill's brand vendor representatives come to their business and presumably receive a kickback for every bag or can sold. Highly unethical that they do not care about the health of the animals they take care of! Worse still? The vets are obviously told to push the Science Diet brand in order to drive profits because most people tend to be intimidated when an "expert" tells them what's best for their animal. Be informed and go prepared with the facts.Third, ask for the price on any service or product. You will never get a straight answer. They will explain that they "don't know" the price and will "have to look it up". They'll shuffle paperwork or delay further until finally producing the info. If this business did not have pricing data on everything they offer, they couldn't print your involces. They avoid telling you the costs until after they are rendered because unlike healthcare for people, they can't bill out to third party payors, like health insurance plans. They are fee for service.3. INEXPERIENCED VETSYou will notice very quickly over the course of a few months that this animal hospital employs very young vets, fresh from school, and ready to recite verbatim everything they learned from their coursework, but with little actual real world experience to fall back on. Young vets are cheap to employ.  Go prepared and educate yourself. Ask questions and you'll quickly find that some very basic knowledge is lacking, such as the fact that AAFCO seals of approval for food only denote MINIMUM STANDARDS to support basic nutrition is met, not a superior food.Like most recent grads, you'll find that condescending behavior and attitude is in ample supply. Don't bother correcting your pet's weight when they weigh the dog wrong and your pet lost 3 pounds in thin air on the drive to the clinic. You're wrong and your scale is wrong. But when you get home, the laws of physics did not change and your scale is correct, as proven using gym weights to verify.BOTTOM LINE? If you care about your pet as a member of your family, choose another vet that prioritizes ethical treatment and business practices over profits. You'll also save money. Read Less

I could not say enough good things about Shaffer Animal Hospital. My pets have been seen by both Dr. Kendra Shaffer and Dr. Jeff Shaffer and have also been seen by some of the newer Dr.'s. The Shaffer's take time to go over every aspect of your pet's health and lifestyle. I have a cat and a dog, who get treated like extensions of their family.My sister has taken her pets here for years, which is how I came to know Dr. Kendra. Truly, she has a heart of gold and has been with my sister through the most sad and joyful times with her beloved pets.The office staff is very friendly and thorough, and the G.O.D.O.G.S. facility is very nice for training. Read Less

I was given the wrong prescription for my dog. It was actually for another client with the same last name. This was not the first time we had a mix up there. If you choose to use this doctor, check and double check what is being prescribed for your pet and read over your paperwork thoroughly. Read Less

We love this veterinary practice.  We have seen several doctors during the past 8 years and have never had a complaint.  Dr. Kendra is wonderful and the staff is all friendly and helpful.  We have also started having our dog groomed and boarded here.  They are awesome in every way.  Thank you Shaffer Animal Hospital. Read Less

this is the most wonderful vet we have ever dealt with.  the two primary doctors and owners, dr. kendra shaffer and dr. jeff shaffer are the nicest people you could ever deal with, but also are so competent and caring.  we just had to down one of our beloved Boxers today and they could not have been more wonderful.  the front desk staff is efficient and caring also.  i've been told that people will drive from tampa to continue using this vet and i would not be surprised.  they are SUPERB.  if you love your pets, you could not ask for a more wonderful, caring facility.  THANK YOU dr. jeff and dr. kendra for your support and caring over this last very difficult month.  you are a credit to your field, and you are so appreciated.  THANK YOU! - clyde & jim in winter park Read Less