Paul Wolff D V M

I am very pleased with the service and prices from PC Animal Medical Center.  I was going to take my two Great Danes to get neutured in Stuart, but after seeing what the costs would be I went to the Humane Society and picked up two vouchers from them.  They had PC Animal Medical Center on their list of vets to go to for using the vouchers.  We paid a little extra for extra bloodwork and something else, but in the end we paid less for two of our Great Danes to go here instead of another place in Stuart.  The other place in Stuart was going to charge us just over $600 per dog... we paid less than $600 for everything for TWO Great Danes!  Very pleased with Dr. Shepherd!! Read Less

We have been taking our fur baby to Palm City Animal Medical Center for almost the last 3 years and have always been so happy with the service we have received. Our fur baby had a really bad infection in her front paw that our previous vet couldn't fix for many months. My neighbor recommended I take her to Palm City Animal Medical Center. Dr. Sentell saw us the very first time. He was so very kind to our pet as well as us. He knew exactly what was wrong with our pet and within 2 visits she was completely healed. We were beyond impressed and thankful to Dr. Sentell that we moved our furbaby's care to Palm City Animal Medical Center. The liaison manager Tom, was so graceful and gave us the tour of the beautiful facility. He has always always been so kind to us and has shown us the utmost respect. When it came time for our furbaby's shots, Dr. Sentell gave it to her. Poor thing, after she came home that night, she had a severe reaction. She was sick all night long. We had to call the emergency line and had to bring her to see Dr. Shepherd at 2:00 am. Dr. Shepherd again was so very kind to us and told us sometimes vaccines does that to dogs. He treated her really well and we had such a wonderful experience again at this animal hospital. We always bring our fur baby to Veronica for grooming and Veronica always takes such good care of her. We always do the in and out service with her and Veronica has always treated us and our fur baby with the utmost kindness and respect.  For boarding our fur baby when we are away, my friend used to always watch her for us and me in turn would watch her two pups whenever she was away. Unfortunately last month, my friend moved out of state so we didn't have anyone to watch our fur baby. We had to be out of town for 8 days in March so we both thought our fur baby has been treated so well at Palm City Animal Medical Center, we will board her there. A few days before we left, we toured the facility and was really impressed. We chose to board her at the Luxury boarding which gave us access to a video camera through which we could monitor her. She stayed in the suite called Bahamas and we could tell that she was being well taken care of which we really appreciated. We got back home Monday morning,  my husband went to pick her up and he said within a few minutes of being in the car she started coughing violently. It was something she had never done before we had never heard this kind of cough. When they came home, we were both very concerned so my husband called PalmCity Animal Medical Center right away. The receptionist he spoke to told him that she may have caught a respiratory infection that is going around. She told us a doctor would call us back, he did and prescribed some over the counter medication for her but our fur baby kept getting worse. Poor thing she was coughing so violently that she couldn't even hold her body up. She was literally falling on the floor. We got very concerned called the office and got her an appointment for the next day.  It seemed she had caught the kennel cough during boarding. What concerned us most was no body even mentioned this to us when she was sent home. When my husband took her back to be seen by the doctor, they told him they were not going to charge him for the doctor visit but ended up charging him $89 and change for medications. We thought that was extremely ridiculous because we had just paid over $455.00 for boarding her at their hospital and she came home with a respiratory infection that she caught at their hospital while she was boarded there! It was not a matter of $89.00 but the principle behind it. I called Tom and spoke to him our situation and he told me he will speak to Jim, the office manager and would call me back the next day. I waited but no one called me back so I called for Tom again this morning and Jim came on the line. Jim was extremely abrupt and rude to me on the phone. He wanted to take no responsibility at all for what my poor fur baby was going through. He kept trying to brush me off over and over again. This was my first time dealing with Jim and if we had to deal with him before this, I do not think we would have been customers of this hospital for so long and would have ever recommended this animal hospital to all our friends and neighbors. Like I mentioned before, this this not a matter of $89.00, it is a matter of how you treat your customer when they are going through a difficult time with their pet. Jim has just left such a bad impression about Palm City Animal Medical Center that we do not ever want to go back here.So far I have to say, my experience with Palm City Animal Medical Center has always been 5 stars, but based on my conversation with Jim today and how he treated me, I am going to give it a 1 star. Read Less