I went to this facility as I wanted a veterinarian that takes appointments and was conveniently located to my home. Based on the Yelp reviews as well, I had high hopes going in. I took my Rottweiler i... Read More
I went to this facility as I wanted a veterinarian that takes appointments and was conveniently located to my home. Based on the Yelp reviews as well, I had high hopes going in. I took my Rottweiler in because she was limping/favoring her right front leg. She also had been lethargic and had a lack of appetite. The facility was clean, and I didn't have to wait long at all to be seen. The attending vet, Dr. Rainey, examined the dog and administered a shot of Vetalog, which did in fact allow the dog to regain mobility in her leg. After this, things go downhill. When I asked about the dog's lack of appetite, this doctor responded in what I felt was a rather condescending manner, this dog doesn't need to eat, as if to construe the dog being overweight. IMHO, I don't think 100 lbs. is overweight for a purebred Rottweiler. No other advice was rendered. Then, on checkout, I tried to receive a discount that they offer new patients on their website. I was refused the discount by 2(!) receptionists who said it didn't qualify. When I asked for the business manager, they said the manager was out. Luckily, a 3rd employee heard my protestations, and overrode these two and gave me the discount. After I looked at the bill, I also saw the dog was given and charged for a fecal exam that I wasn't even asked if I wanted. (I probably would've given permission had it only been explained). 4 days later, Dr. Rainey called me to follow-up. I appreciated that, but again, when I advised of the dog's lethargy and lack of appetite, he just said in essence the dog didn't need to eat so much, and did not offer any other advice. Subsequently, over a 3 week period, the dog's appetite ebbed even more. I went to our old vet, who at least did an x-ray, and found an enlarged spleen with tumor. Long story short, my beloved Rottie died on June 5th. I don't have a crystal ball, and I don't claim to know veterinary medicine, but perhaps if more had been done on the first visit by this vet whose Yelp profile purports years of experience, the outcome may have been different. I'm happy the other Yelp reviewers 5-star this place if their animals receive good care, but I came away with a really bad vibe about this place. I would one-star it, but like I said, the facility's location and cleanliness were good. Happily, I recently rescued/adopted a dog from Miami-Dade Animal Services. In the adoption documents was a document advising of several veterinary offices offering a free 1st office visit for the adopted animal, Dixie Animal Hospital being among them. Although the offer is commendable, I most certainly will NOT be taking my dog there, based on my experience. Read Less