I recommend this place to anyone and everyone. My experience with this fine establishment started out simply enough. I made an appointment, which was a quick, cordial and painless process. I also got ... Read More
I recommend this place to anyone and everyone. My experience with this fine establishment started out simply enough. I made an appointment, which was a quick, cordial and painless process. I also got a friendly reminder call, on the day previous to the appointment.
When came the day of the appointment, I got an unexpected call from their office, letting me know that there was an emergency. They had an animal there that had been rushed in and required immediate attention. They politely informed me that my appointment would have to be rescheduled and promised a timely call back to do so. They made good on their promise and rescheduled me for the very next day at a time that worked perfectly for me.
To some this may have been upsetting but to me it illustrated compassionate, sensible medical care and devotion to their profession and patients in need.
When I arrived with my two kitty girls in tow, I was happy to see a clean parking lot and grounds as I approached the office. Inside was no different. It was clean and welcoming. The ladies behind the desk were professional and friendly and the sign in process was quick, even though I was a first time patient and signing in two cats. I was taken in to the exam room right at the appointed time.
The vet tech who initially looked over my kitty girls was polite and thorough, as was Dr. Thomas. They once again apologized for the necessary rescheduling and carefully and with compassion administered the vaccines I was there to get. They also found something I had forgotten to mention to them; that my cats had tapeworm.
After a respectful conversation, without any pressure to buy any product or services, I was satisfied that Dr. Thomas and I had come to the proper conclusion for the care of my two ladies. I bought flea medicine and tapeworm medicine for a reasonable price using my Care Credit account to pay for the medicine and the visit. Not once did I have the slightest inkling I was being talked down to or talked into buying anything I did not truly need. All questions were intelligently answered. All concerns were politely addressed.
Every person there was a proper professional. The whole process was positive and even fun at times. The other patients I encountered were nice as well. As I awaited the Care Credit transaction, I gave my cats a few treats from the free sample bag they had on the counter. On the way out the receptionist asked if I needed help with the door or carrying my little ladies out to the car.
I had originally chosen this establishment because of its proximity to my home. I remember hoping that it would not be like many other veterinary offices I have encountered; where you must defend your pets, your psyche and your wallet from unnecessary procedures, medicine and guilt trips. None of my worries were realized and I left, honestly feeling better than I had when I arrived. All my expectations were surpassed, and I wholeheartedly endorse this veterinary office. I would drive many miles for care and service like this, but luckily it is literally just around the corner. Thank you to all the staff. I never thought a routine veterinary visit could make my day. But it did.Read Less