A very nice facility and the staff are friendly and welcoming. The owner, Dr. Wald, even introduced himself as he welcomed my dog in the lobby. He seemed very interested in her history, which shows th... Read More
A very nice facility and the staff are friendly and welcoming. The owner, Dr. Wald, even introduced himself as he welcomed my dog in the lobby. He seemed very interested in her history, which shows that this is a very caring veterinary clinic. The nurse was thorough and efficient and the vet, Dr. C-C, was professional and attentive to our dog.Yet, I was disappointed that my request for a competetive rate on a procedure fee was rejected. We came to this vet specifically for a requested test for a consulting Veterinary Neurologist. I know very well what it costs, and could have gotten it done for less at the leading emergency animal hospital in Broward. But I wanted a new Vet, closer to home and was unhappy with our long-time Vet farther away. I have driven by this neighborhood vet for many, many years and yet never chose to switch until now. I was willing to overlook the refusal because they gave us a discounted first visit appointment, which was much appreciated and made it affordable to pay the test fee. Well aware of the high costs of veterinary care, my husband & I have we seen four veterinarians & specialists in the past two months and have spent nearly $9,000 in emergency care, tests and medications. Some of the vets were only out to make a buck and one told us to euthanize our little dog. Which we now know was not necessary. She is normalizing and happy and continues to give us great joy, and will for several years more.So, in future, we suggest that when a new client comes into this facility, the management & owner will comprehend the VALUE and LONG-TERM BENEFITS of obtaining a "new customer" and be sympathetic to the family and NOT the clinic's profit-margin! Read Less