Not at all pleased with the handeling of my bird. He had a nail, beak and wing trim. He had two claws cut way too short and bled quiet a bit. The Vet used a dremel tool on the little claws of a Conure and cut them far too short. He was beyond stressed by this and has stayed in the bottom of his cage. When I called to get home seen the office manager was kind and helpful. Then he put the tech who assisted on the phone. She continually takes over me and would not let me speak! Finally I was able to tell her what I felt was done improperly and she then sat on the phone and did not say a world! Just silence! Outrageous!!! I will NEVER go back to this office!!!!! This tech should NOT be taking client calls! Read Less

This will be the only veterinary I will go to from now on. Great professional staff! Dr. Basse and the vet assistant (didn't get name but had dyed red hair) were great and treated my dog greatly without any apprehension! I have a pit mix and never felt, "discriminated" if you will, against. Many places don't like these kinds of dogs around or insist they have a muzzle on, but they were trusting of my dog, didn't look down at him, nor behaved in an manner unbefitting a professional. Their prices are amazing as well. I was somewhat shocked and relieved with the low prices. I also love how they carry multiple different brands of treatments in case one doesn't like a specific company. I know if I have to go back, (which I will for flee and tick treatments) that myself and Bentley will be well taken care of. Plus, the building is very beautiful as well, especially for a veterinarian office! Read Less

I usually am not one to rant about anything but this definitely deserves to be heard.. (this will be long) Do NOT go here!! My mom takes care of stray cats.. where she lives they just keep coming so she would always use that vet to get them fixed and get all of their shots and things needed to keep them healthy... It's close to her house & they were always ok about seeing them. Well my mom has a particular love for one cat she had babies a while back so we took her and the babies in to get fixed and get all of their shots, like she would with any animal.. my mom released her back outside when she was healed because she just didn't do well in a home. (Some Feral cats rather stay outside) it was hard for her but since she lives on more than an acre of land she knew she wouldn't go far. Every morning and night my mom goes out to feed her and give her treats (just showing how much she cares about this cat) well fast forward months later to now, our cat started getting some weird skin condition almost like a cyst rupturing all over her body. She'd get one behind her left ear & it would rupture than her leg.. my mom was giving her antibiotics but she was getting worse and we were worried about an animal getting her, so we took her to the vet. Everything went well when she got there, they treated her for 4-5 days (I can't remember exactly) & my mom was anxious to get her back.. she went in on the 4th day being kind & grateful bought 2 dozen boxes of donuts to treat the staff for always taking care of her and the animals she's brought over the years.. so when she got there they called her back & had her waiting for half an hour. Eventually the vet came in and said they had a hard time trying to get her into the travel carrier so they had to sedate her. When they brought her in she had her eyes open but was out of it.. the vet then ripped off her leg bandage taking her hair and skin with it. The vet said they had to keep her for the day to drain the bump on her back leg but she could get her at the end of the day. My mom went back home and an hour later the vet called her and said they had to quarantine her because she apparently bit a nurses finger, he told my mom they only will need to keep her for 5 days to report the bite. My mom was super upset and just wanted her baby back but she let it happen because that's what they have to do. I looked it up and it actually is supposed to be 10 days so I told my mom she's lucky and she will get her soon. 5 days later my mom calls and the lady who answered the phone was very rude and laughed at my moms face because she was ready to pick up her cat. The lady hung up on my mom so when she called back the manager answered and said they have to keep her for 10 days it's the law also made it known that even if my mom did take her home she wouldn't be able to care for her because her condition is so bad. My mom is very good at taking care of sick animals and since this cat knows her so well she will have no problem taking the medication or anything so she felt they were just making excuses and left her to believe the cat didn't bite anyone at all.. (she also planned on keeping her in the house for good) well the 10th day passed yesterday my mom called and left a voicemail & they didn't call back this morning she gets a call saying she can pick her up and the bill will be $2,200 ?!??!? My mom was expecting a high bill because of the treatment she needed but that is ridiculous. The whole staff and vets have been inconsistent, rude , they've ignored and made fun of her. Not cool at all  my mom is picking up the cat now so I will keep the post updated if anything happens.. but I made this to keep everyone aware of how they are. My mom is the biggest animal lover she doesn't even eat meat she wouldn't hurt a fly (literally) she just wants her cat back home so she can take care of her. She definitely didn't deserve the stress these people made her go through. Read Less

I don’t trust anyone else with my pets. They always make sure you feel comfortable with the steps they are taking. I suggest writing down any questions or concerns because talking to the vet does sometimes make someone forget small things that may have been a concern. Highly recommend an appointment. Your pet will fall in love with this staff. Ms. Debbie & Ms. Melissa are the best receptionist. Also recommend paying attention to your phone the day after appointment, they call to make sure your pet is going okay. Read Less

The staff here is great. I was able to get a same day emergency appointment for my bird. The doctor is great at explaining everything thoroughly. the vet tech was great handling my little bird. Thank you so much! Read Less

I recently took my best friend of 15 years here thinking he had an ear infection. He actually had a stroke. I didn't think he would make it through the holidays, but he waited until mid January. I was treated with the most courteous and compassionate staff and doctor. They were direct, and understanding. They informed me because of his age that he will not make and gave me the time i needed to gather myself. I hope no one ever needs to go through this tragedy, but if you do ... come here and let them help you. They made a horrible point in my life bearable with professional compassion. Read Less

Dr Bassett was great! The staff was very caring and gentle with my baby Star. I brought her in on an emergency and he figured out what was wrong immediately. He was honest with me regarding her outcome. The place is immaculate. I would totally recommend this office to all pet parents. Read Less

DO NOT TRUST THEM WITH YOUR BUNNIES. Please think twice before taking any "exotic" pet here. I understand rabbits are not AS common as cats or dogs but that doesn't mean you shouldn't be educated in how to treat them. My bunny hadn't been eating. I was worried because I KNEW there was something wrong. First my rabbit starving herself was blamed on her "broken leg", which is actually the splayed leg she was born with. The doctor literally admitted to not knowing what to do for her. She was given two shots and sent home. She was pretty much dead within an hour of being home. Read Less

Dr. Bassett was very knowledgeable about my cat's periodontal condition. He had to remove several of his teeth due to a particular autoimmune disease that effects a cat's gums, and in my case, his skin too. I knew my cat had periodontal problems, in fact, I had already had his teeth cleaned and teeth extracted before. After seeing different veterinarians in the past 4 years, Dr Bassett informed us of the seriousness of my cat's condition. I was actually sad that I should have done something sooner. He showed me the X-rays and explained in detail why he removed his teeth, while impressing on me that he would be there to help in any way. Thank You so much Dr Bassett for bringing to life the perfect care to my sweet baby boy, Elvis! He is so much more active and happy. I would recommend Dr Bassett to my friends and family.Read Less

I've (as a loyal client) been there for 10 years with 5 dogs. On Valentine's day 2/14/17. something wrong with my dog , he wasn't eating, drinking and barely walking. Usually they squeeze me in whenever one of my dog needs medical attention without emergency fee. However, this time on Valentine's day they are booked but took us in for emergency fee for 120 bucks. Then took a x-ray on my dog for 90 bucks.Turned out he had tumor and had to put him to sleep. I was very devastated and crying so bad right there. They charged me total $338 for that. I can't believe they stick with it. I felt like I've been slapped in my face. No compassion. They only care for money. I'm gonna look for new vet elsewhere. Few years ago my another dog needs medical attention but they were closed so we went to emergency vet hospital. They took x ray and test that could have cost us over $500 , turned out he had cancer that can't fixed, had to put him to sleep. They didn't charge me with all x-ray and test fee, just only $90 for put him to sleep. That's tell you how they cares. Read Less

The whole team here is amazing. We have been coming to this vets for the last 6 years and there Is no other vets I would trust my animals to. I initially started seeing Dr. Andrix, who is very good but once Dr. Basset joined we switched to seeing him exclusively. Dr. Basset is so awesome. He is very nice, and his bedside manner is great. He will tell you the issues clearly then give all of the options available. He will research if he needs to and keeps up to date with developments in the field. When dealing with an end of life situation he was very calm and thoughtful, giving us the time we needed to make the hard choices that sometimes have to be made and walking us through the process. I cannot gush enough about how much my family and I like and respect Dr. Basset. The rest of the staff is so nice and helpful, they recognize me and my pack and make us feel very much at home. They are so great with the cats and make the experience so much easier. Love this clinic!Read Less

The whole team here is amazing. We have been coming to this vets for the last 6 years and there Is no other vets I would trust my animals to. I initially started seeing Dr. Andrix, who is very good but once Dr. Basset joined we switched to seeing him exclusively. Dr. Basset is so awesome. He is very nice, and his bedside manner is great. He will tell you the issues clearly then give all of the options available. He will research if he needs to and keeps up to date with developments in the field. When dealing with an end of life situation he was very calm and thoughtful, giving us the time we needed to make the hard choices that sometimes have to be made and walking us through the process. I cannot gush enough about how much my family and I like and respect Dr. Basset. The rest of the staff is so nice and helpful, they recognize me and my pack and make us feel very much at home. They are so great with the cats and make the experience so much easier. Love this clinic!Read Less

Dr Andrex is amazing. He saved my dog life a few years ago when it got hit by a car. He actually called me and did the surgery 6am because the other stupid emergency clinic left her bleeding, and did not know what to do. The dog surgery was very successful and she gain back the use of her legs. Also he was far more cheaper than that stupid emergency clinic in south Orlando and he knows what's he is doing. He knows when it's an emergency and he will meet you early. I just saw dr Andrex name and after 9 years I want to say thank you for helping me in very stressful situations. Read Less

The staff are welcoming and very supportive.  Wish we would have chosen them before my oldests last day with us on earth.  Very compassionate and caring, in fact, my family is so impressed with their customer service that we are taking our newest daughters to them. Read Less

Awesome experience! We recently moved to the area and didn't know where to go when our cat got a bad abscess and tooth infection. I called and they got us in the next morning. Immediately the staff makes you feel like family, even offering me a drink while I waited for the doctor. The facility looks brand new and is clean and very nice inside. Dr. Bassett spent a lot of time with us and let me ask questions and express all of my concerns. Unfortunately kitty needed surgery. I was given an estimate and everything was explained. No surprises at all, except that the bill was less than the low estimate! We just got lucky that our cat didn't need some of the other procedures that were anticipated. Also, Dr. Bassett called me himself after the surgery and he saw us personally when we picked up our cat. He took his time and explained everything he did and what to expect. I couldn't be happier with the service and level of care we all received. St. Cloud will definitely be our vet of choice. Plus they have a groomer and boarding facility!  Thank you all!!! Read Less

I cannot thank you enough for the compassion, kind and consideration that you showed me recently when I had to send my 16 year old Lhasa apso to doggie heaven.  I have never used this facility, (picked it out of the phone book) but from the call to let them know what I was going through to the meeting the Dr. everyone showed the utmost compassion.  Dr. confirmed what I had been expecting but with dignity and love for the dog.  I will use this facility again as there are no words to say but THANKS!!!!!! Read Less

Think twice before boarding a pet with them. They require extra tests and exams but don't go over all the fees at drop off. When you pick up your pet, you could owe a lot more than you bargained for. You'll feel like they're holding your pet hostage until you pay the ransom. Read Less

I have to protest against the non true statement that was made in July. Anyone that know Dr.A knows he does not practice that way. These aliens that post these rediculous statements need to go back to their own planet, come on get real. Dr. A & his staff are all wonderful. If you are unhappy then shut your mouth & go elsewhere! Read Less

I have been going to Dr. Andrix for probably 30 years, he cares far more about the animals than the owners. He has saved so many of my pets, I wish he could treat humans. I have never had an emergency with one of my pets, that he has turned me away. I have a cat that is diabetic and he is going on having the disease for 5 years under Dr. Andrix's care. I would and do recommend him to every one I know. His staff and facilities are wonderful. I don't know what I am going to do when he retirees. Read Less

I took my beloved 13 year old black Lab, Halle, in yesterday to be put to sleep. Prior to my arrival, I spoke with the receptionist, whom was friendly, and told her I wanted to have my girl put to sleep and wanted to pay the extra cost for the medicine to make her comfortable. She said that was no problem. When we arrived, I went inside to the front desk and explained that Halle was heavy and I would not be able to lift her myself. I was directed to the back door, Emergency Entrance, where a gentleman (Vet Tech) would help me. We got her onto the gurney covered in the sheet I brought to take her home and bury her in. I waited in a room with her for a few minutes. I cried and said my goodbyes. Dr. Andrix came in and said 'You know how this goes' and helped the Vet Tech place her onto another cold, metal gurney. He referred to my girl as IT throughout the ENTIRE process. He proceeded to shave her leg and get the medicine ready. I went to the opposite side of her so I would be the last face she saw. After he shaved her, he proceeded to inject her with the blue liquid that was the euthanasia. NO COMFORT MEDICINE. NOTHING. He said they could dispose of IT's body. I refused and said I would be bringing her home with me to bury. He told me that IT would be put in a bag so IT didn't excrement in my car. I refused the bag as well. He had the ABSOLUTE WORST bedside manner and was extremely cold. Dr. Andrix never checked her (IT's) pulse after she passed. I held her face, looking into her eyes and just cried the whole time telling her how much I loved her while she was being injected. He said me and IT could have a moment alone. After he walked out, I walked to the other side of her and wanted to make sure she was gone when I noticed blood all over the table, dripping onto the floor. I grabbed some paper towel, and the Vet Tech came in, offering me tissue. I explained it wasn't for me, it for the way she was left and the amount of blood spilling out. I wrapped the paper towel around her leg and cried some more. He was busy cleaning the flood off of the floor. I turned down the plastic bag for IT, instead opting to wrap HER in the blanket I brought from HER home. I told the Vet Tech this was the worst experience I have EVER endured with a Vet and he just said 'sorry'. He told me the cost and I handed him my MC to pay. When he came in with the receipt, I told him I WOULD NEVER, EVER RECOMMEND THAT PRACTICE TO ANYONE.......EVER! I am guilt ridden that THAT was the last place SHE was at...alive. She was our family member. It doesn't matter how often you do this, you shouldn't treat people OR their babies in such a manner. I found DR. ANDRIX to be cold, detached, rude and made a horrible situation even worse. I had another black Lab, Chloe, put down about 8 months ago with our regular Vet. This was the first time I've had an animal put to sleep. That Vet was caring and full of compassion. My children and myself were in the room throughout the whole process. It was already difficult, but it was extremely loving and peaceful. I called that Vet's office and he had emergency surgeries all afternoon and suggested a name locally. That is what brought us to Dr. Andrix. This was on a Friday afternoon at approx 4:45 PM. We also tried to get the home Vets to come to us, but we could not reach them and assume they were busy. Halle hadn't eaten in over a week and we couldn't let her starve to death over the weekend. She was wonderful to us for so many years, it was only fair and right we be the same with her. Had I known what the experience was going to be like and how the Doctor treated his patients and their loving owners, I WOULD HAVE NEVER, EVER, EVER TAKEN HER THERE. Now, i must live with this guilt. However, I will continue to share my story to save another bereaved owner this added grief. Dr. Andrix should be ASHAMED of himself! After I returned home, while my 15 year old son placed our baby girl in the hole that he dug for her in the back yard, I called our regular Vet's office and told them of my experience. The receptionist cried and said SHE felt guilty for giving me their number. It wasn't her fault. She promised me that they would NEVER refer another person to him, and that was satisfactory to me knowing someone did not have to endure our story. After this tragedy, I reached out to some friends',Two of which told me they had the same experience with this Vet and would never go back. Read Less