Having lived and kept dogs in St Petersburg for 40 years ,I say without reservation, the quality of care and service l received from Dr Claire Moyet and staff has never been surpassed and far exceeds most. The wellness plans offered by Banfield make it doable to fulfill the responsibility of owning a pet. Read Less

It took me a while to write this, I thought I would let my emotions subside so I can be completely objective. I will start by saying this review has nothing to do with the Vet. My Vet was clearly over worked and exhausted. She was in fact qualified and kind to me when I saw her. This review is about Banfield itself and its staff and the care plan. (I never write reviews but saw a need for this one) I had a 13 year old mixed lab, who I had his whole life. I was slowly preparing for the inevitable. A psychological struggle for anyone. The vet and I slowly titrated his pain meds up, but his hips were deteriorating. In the period of two weeks I came a few times to increase dosage, prepare for home hospice and euthanasia. At one point I made an appointment over the weekend for Monday to get an injection to hold my dog over till my family could come up and be with me. My Vet was not available despite me asking if she was. I said fine, I will come tomorrow. I again brought my dog the next day, a painful process for him. My vet was again not available. In addition, the other vet literally refused to see my dog as an add-on since I wasn't his patient. I was emotional and not in my best form, but the staff showed very little sympathy and would not give me a reason why the other Vet refused to see me and instead became hostile and rule. Eventually after an exchange, they said he didn't feel comfortable with the shot. I asked what type of vet could not give a shot? I said, I feel comfortable giving the shot out of desperation. I was in scrubs with no badge at the time, and staff said rudely, "are you a doctor " I said yes, I am in fact and I feel fine doing it, I dont want to make my dog come again. It hurts to watch him go through this. There were no appointments the next day. They said on the phone my to come as an add on. I came for a third time, waited hours and was seen as an add on. They never were able to accommodate me despite the scheduling errors and misinformation on their end. I could have been nicer ( I am being honest. I was frustrated, borderline in tears, and I was rude and short at times, but I never raised my voice or anything like that) but multiple staff members corralled around me and were rude while I was just fighting to alleviate my pet's pain. I eventually saw the vet. He passed away peacefully. (Rainbow hospice was great) This was right before Irma, I called to cancel my annual plan. They said despite my dog passing away, they would continue to charge my dog for many more months. I said I want out, I did not get the services advertised or availability as advertised. They did say I could pay my dogs services in full, but they charges were ridiculously high, above national averages, that it was ridiculous to quit. They price gauge and take advantage of you at your worst moment. I refused. I called headquarters, no sympathy. My credit card attempted to call after I refused payment, It appears they lied about their services to my credit card company. Their bill every month is a constant reminder of the poor service and their lack of compassion towards their customers. Read Less

I would not recommend this place to anyone. We took in a stray cat that was attacked so she could heal and she ended up having kittens. As soon as I realized the first one was really sick I took him here. I was essentially yelled at because it had fleas which is more than likely what killed him. I was told I could only flea comb and wash the babies (which washing them was iffy as it drops their body temperature) and that if I used any treatment on mom or babies the babies would die. We lost two more in the litter even though I did what they said. The last surviving (5 wks old) kitten took a turn for the worst and I went to Tyrone Veterinarian. To my surprise I learned you can treat the kittens, only one, maybe two drops, and yes, the mom can be treated. They, Tyrone, gave her fluids, vitamins, and special food. They did not judge me, they did not yell at me, and they acknowledged we were trying to do a good thing. Banfield gave me bad information and I think if I had known this we would still have three kittens and the last surviving, Whiskers is what we named her, more than likely would not be sick. I will never go to Banfield ever again. Read Less

Please don't take your pets here! I took my kitten here to get neutered. After the neutering my cat became very lethargic and got a huge abscess in his stomach caused by the vets tools being used for neutering. The abscess popped open and left a huge hole in his stomach. When I went back to banfield where they cleaned out the wound and stitched it up. A couple days later some of the stitches came undone. I then went back to Banfield and they stapled the wound where the stitches fell apart. They didn't even clean up the wound area. Next day the staples fell out again! I went back again the vet said he was healing nicely and not to worry. He did nothing for my poor kitten. I then went to another local vet and he said the vet at Banfield "botched" the surgery on my kitten. He even found staples inside his wound from Banfield's work. Banfield has caused my kitten a lot of needless suffering, was huge waste of money and caused more harm than good. This place is a JOKE! Uneducated doctors work here. Stay far away as possible!!! Also forgot to mention, Banfield didn't even catch that my kitten had a major ear infection and a fever of 104 Read Less

We took our 6 month old Siamese kitten "Winston" to the Banfield Pet Hospital located at 3993 Tyrone Blvd, suite 500, St.Petersburg, FL 33709 on August 16, 2016 for a neutering procedure by Dr.Gopalaraju V Dantuluri. They claimed he had crypyorchidism. In order to neuter they had to extract one testicle from his abdomen. His neutering went well and he was given a cone to wear 24/7 for the next week. Two to three days later we notice a hard lump on his abdomen accompanied by changes in his personality. He was very lethargic for a couple of days until this "hard lump" popped open through his stomach. We rushed him back to Banfield were they informed us that it was a large abscess. They proceed to clean and drain the abscess and stitched him up. Three days later we returned to have the drain removed and it was discovered that several stitches had come loose. Dr Gopalaraju claimed that either Winston was bitten by another cat (despite the fact that Winston had been in a bathroom with a cone on 24/7 since the procedure) or that one of his tools wasn't properly disinfected. Dr Gopalaraju then put two staples in place of the missing stitches and told me to come back in two weeks. That night Winston's staples came out and got stuck in his wound. The next morning I rushed Winston back to Banfield where Dr. Gopalaraju assured me that this was not a big deal but if any more stitches/staples come out I should come back. I repeatedly told Dr Gopalaraju that more stitches were likely to come out considering how many had come out so far and that I would like some advice on preventing this. Dr Gopalaraju gave me no advice and told me there was nothing I could do and to come back if Winston€s stitches opened again. Sure enough that night more of Winston's stitches opened and I made an appointment at another local veterinarians office. This vet mentioned that they've heard many complaints about the quality of Banfield's work at the Tyrone branch. Overall I have an incredibly sour taste in my mouth about Banfield and Dr Gopalaraju in particular. I will never return to this banfield and would to like to express my concern to as many people as possible. Thanks Read Less

Livid right now. I purchase Trifexis for my dog every month, this month as I'm about to administer the medicine to my dog, I notice that Comfortis is inside of her prescription bottle that is labeled with Trifexis. If I would have not been paying attention and just given the pill to my dog, she would have not been protected against heart worms...And God forbid, what if she would have been exposed and become infected? Would Banfield have taken responsibility? What if I would have lost my dog behind this simple mistake? PAY ATTENTION! PAY ATTENTION! PAY ATTENTION! PAY ATTENTION! PAY ATTENTION! PAY ATTENTION! PAY ATTENTION! Also, I never drop my dog off for comprehensive wellness exams. If she's there, I'm there. If you love your pet, pay attention, check behind these people and ask questions. Read Less

We have been using Banfield for a couple of years. Dr. Lore is amazing. Our first bullmastiff had kidney disease so we were there frequently. Every one of the people who work at this site are kind, considerate and really make you feel like they are glad you came in. They remember our name, always speak to our pet and are genuinely friendly. When Hope had to be put down before her first birthday because of her kidneys, Dr. Lore cried as much as my husband and I did. The whole staff was comforting and everyone felt badly for what we had been through. After a few months, we got another bullmastiff and she gets wonderful care. We would not go anywhere else unless we couldn't see Dr. Lore. I cannot say enough about everyone we have had contact with there, but for my husband and me, Dr. Lore is the best. Read Less

I have been communicating with P**** the practice manger for the Tyrone location and Benfield's customer advocacy team who hung up on me. I have yet have any fair resolution offering made by banfield which is really upsetting. You think as veterinarians if they would care about their customers and general well being of the pets they treat or failed to. Due to them and their veterinary partners not properly treating my puppy's broken leg she was in extreme pain for two weeks and her leg healed incorrectly. Now to have it healed properly they will have to rebreak it and it will mostly likely be at least another $3,000 in out of pocket expenses. It breaks my heart that I am not the only owner of a pet that has suffered in the hands of banfield. These are peoples babies you are mistreating and it needs to stop!! Please do some research on google or the facebook group Boycott Banfeild Pet Hospital before you take you pets to banfeild. Read Less

I wish I could give zero stars. I've used Banfield as my primary veteraniarn for my dog for the past 4 years. Two days after switching to a new vet a found out my dog has a disease with symptoms that match specific symptoms I went to Banfield with concerns about a year ago. I was told she was fine, that I had nothing to worry about, and that I was overreacting. This is not the first case of receiving confusing and inconsistent information from Banfield. They were rude to my dog and me for the entirety of my experience there, ( they called my dog neurotic, and made fun of her often ). I wish that I had left sooner. I strongly urge anyone who cares about their animals to choose any other veterinarian in the area. Read Less

I wish I could give zero stars. I've used Banfield as my primary veteraniarn for my dog for the past 4 years. Two days after switching to a new vet a found out my dog has a disease with symptoms that match specific symptoms I went to Banfield with concerns about a year ago. I was told she was fine, that I had nothing to worry about, and that I was overreacting. This is not the first case of receiving confusing and inconsistent information from Banfield. They were rude to my dog and me for the entirety of my experience there, ( they called my dog neurotic, and made fun of her often ). I wish that I had left sooner. I strongly urge anyone who cares about their animals to choose any other veterinarian in the area. Read Less

Don't be fooled by their annual Wellness plan...it's a serious rip off. They over charge for routine care on an annual basis and then automatically renew you every year until you want to opt out...then they back charge you for over-inflated prices on services you have had done if you're anywhere near just past your anniversary date. They told me I could quite (after 3 years no less) without a penalty then 6 months later turned me into a collection agency. Love the store, but the hospital part is a serious rip off. Buyer beware... Read Less

I took my puppy to banfield for all of his shots and office visits. Recently had him neutered and everything went really well. Dr. Lore is the veterinarian who takes care of my dog and she is absolutely wonderful. Very informative and communicates very well. Read Less

I wish I could give a 0 star. I had the worst experience. My 3 month old kitten came in to get treatment, and they were trying to figure out what was wrong with her. They said they think its one thing and then another thing, took a skin scraping (charged me for the scraping) and sent me home with drops... It got worse, so I brought her in and they took another skin scraping (they said the other sample was too early to tell, and charged me for the skin scraping) and said to keep using the drops and still wasn't sure what it was. She got so bad, this lesion grew all over her little body (huge circular gash)... I took her back and they said all the tests came back negative. With this being said, all the doctors had seen her and they would see her without reading what was going on so I had explain the situation every single time I went in. They put her asleep, scraped the lesion off of her, took a sample, and then charged me for putting her down, the scraping (another one!) and the antibiotics from cutting it off of her. This poor three month old, four pound kitten is going through all of this pain, and I am getting charged over and over again for these negatives test and "guesses" they were making. Meanwhile, they told me the best way to go was to sign up for a plan and save all of this money. So I signed up in panic since I was trying to save SOMETHING with all of these unnecessary charges. I finally saw a small ring developing on my back and she was STILL not getting better so I took her in again. I walk in and the first thing they said is the test is negative for everything...really? I have a ring on my back, its got to be ringworm. So, they said to keep using the drops (which weren't working), and use the shampoo, and they said they had this pill but she is too little to cut up this pill for her to take.... Another week later, still not much has changed. I finally decided to take her to another vet (family owned on 66th). The vet took one look, took a skin scrap, looked at it right there, said he couldn't see anything but skin scrapings are highly ineffective so didn't charge me for it. Moments later, he diagnosed her with ringworm (without showing my ring). They took the pill and diluted into liquid so my kitten could take it as droplets (that Banfield mentioned they couldn't give her, but she was too little). She was finally cleared up and healthy after a couple of days with the liquid. Her hair finally grew back. I have called and called and called to NEVER visit there again and I would love to never give them a dime of my money. But they keep charging me every month.... cancel my plan! I have already paid the difference on the "discount" they gave me. I would never ever take my animal there again. Read Less

Took my sick cat to be examined after he was displaying some behaviors that caused me to be alert.   The front desk receptionist was very impersonal.  Doctor was very friendly,  as was her assistant.  I feel like the prices are just way to much for a family on a budget.  Frustrating we could not afford everything for our cat,  but was sent home with a couple of needs to assist.  Praying for our cat and wishing vets didn't charge such outrageous prices! Front desk people really need some customer service trainings. Read Less

Angry. Went in to get the oral flea pill for my dogs. Could not find it in the aisle so I asked the staff at Banfield pet hospital. Was told the pill was only available with an exam of the animal. Then discovered Capstar is available from the cashier. I pointed this out to Banfield and they claimed they were unaware. Staff needs to be made aware. I think they knew but were trying to score an office visit.Update 6/1/15. Lisa R emails and asks I call a Banfield phone number to express my concern. Phone recording keeps me on eternal hold. If you want my help provide a direct number. Review drops from 2 stars to 1 star. Read Less

The staff and doctors are great. the girls at the reception area are like family to my husband and me. We have been with Banfield for many years the entire staff treat our Willie, the cat, and Maggie, our *special needs dog* as though they were their own. Actually enjoy our expierence with Banfield, the care our babies get is the best. Willie and Maggie are going great. We would not go anywhere else as long as Dr Gupta is our doctor not to mention the wonderful staff. Read Less

Basically a pet version of a Doc-In-A-Box...Based on the fact that this Banfield is willing to perform procedures like removing a dogs eye without the owners permission, I feel that they should be avoided at any cost. Read Less

I have been taking my adopted 2 year old Shih Tzu here for a few months and am part of their Wellness Plan. I realize this is not the same as pet insurance and after my 12 months will probably switch to a real health insurance plan and maybe a regular vet. I don't think the care is BAD here I just think it is like a clinic vs doctor's office for human healthcare. She is young and healthy so for a year until I get my bearings, this is fine. The whole country is about making profits. That's capitalism! If you think it is not exactly the same with human healthcare you are sadly mistaken.Read Less

Yoda loves Dr.Gopal and the entire Banfield Team. They are all so wonderful ,Thank you Dr.Gopal for taking care of my Yoda and saved his life when he was hit by a Shariffs Car on Gulf Blvd. He is doing great and we go for walk every day. I Trust him 100% with Yoda ! Sana Hassan ( Yoda's Mother) Read Less

I took my cat "Ares" there when he had stopped eating. I had very little money. The staff and doctors took care of my pet, they were kind and the low office visit made it possible for me to afford to treat my pet. The hospital was very clean. I would reccomend it to all my friends. Read Less