We were going out of town (St. Petersburg, Fl.) from Sunday, 6/21/2015 through Saturday, 6/27/2015. We dropped off our two dogs the afternoon of Saturday, June 20th, 2015 so we didn't have to do it th... Read More
We were going out of town (St. Petersburg, Fl.) from Sunday, 6/21/2015 through Saturday, 6/27/2015. We dropped off our two dogs the afternoon of Saturday, June 20th, 2015 so we didn't have to do it the day we were leaving. One of the several items we left at Noah's VCA, along with the bin of their food, was a very soft, warm blanket one of our dogs loved.
When we returned on Saturday, 6/27/2015, we picked up our belonging, which they, Noah's had stuffed into our feed bin. When we got home and later were unpacking the dog's items, we discovered that the red, plaid blanket was not there. We called on Sunday morning 6/28/2015 to tell them the blanket was missing and asked that they get it. We were going to go to Noah's and get it. The female on the phone said for me to wait and she would go find it. About 5 minutes +/- past and when she returned, she stated that she could not find it. Well I didn't believe her for a minute because how could a blanket just disappear from Saturday afternoon to Sunday morning??? Unless, someone took it for their own use or, Noah's is keeping blankets for the use in the kennel. I asked it they threw it away and they stated that it hadn't been thrown away. I asked if she had looked in the trash both inside and out. She said that she had and it wasn't anywhere. Well I am going to demand satisfaction and going to, if they don't find it and return it to us in the same good condition we had left it when we dropped off our dogs, to replace the blanket, and a service charge for the work I will have to do to replace it. Since it was a seasonal blanket, only available at Christmas, It may take some time to replace it. The blanket was $22.95 plus tax and I will require an additional amount, yet to be determined for my inconvenience and work to get a replacement. Oh and I didn't mention it but THIS IS THE SECOND TIME THIS HAS HAPPENED!!
Since this is the second time and we have now lost two blankets, the replacement price will be $45.90 plus tax.
BEFORE you drop off any equipment or bedding, make a PRINTED list of the inventory you are leaving with the. THEY ARE RESPONSIBLE for your pet's items when you leave them with Noah's Make a list with a description of each item, have them sign it! They want you to sing things don't they??? Well you have the right to make t hem sign for your belonging. PROTECT YOURSELF AND YOUR BELONGS!. Read Less