If I could give negative stars I would, they aren’t even worth one! My Dog was Neutered on January 5th, 2018. When he was sent home he was provided with no pain medication, only an anti inflammatory. ... Read More
If I could give negative stars I would, they aren’t even worth one! My Dog was Neutered on January 5th, 2018. When he was sent home he was provided with no pain medication, only an anti inflammatory. On January 10,2018) my boyfriend made me aware that Alpha (my dog) was up all night and was acting weird. I checked his surgical site and it was swollen to the size of a grapefruit. So my mother called the vet where the surgery took place (Dr. Nina’s Animal Hospital, sarasota FL) and made an appointment, which was only available for the next day. So I made sure she iced his area and when I got home at 8pm from work I went to check the area to see if the swelling went down, it had only gotten worse. The incision had burst from the swelling and there was blood everywhere. I rushed my dog to the Emergency Vet and they gave me pain killers and antibiotics until my appointment which was the next day at 2pm, (January 11, 2018) I went to the Vet as soon as they opened ( 9:15am) today and they assessed the wound and said that it needed to heal while open, instead of stitching it back up. They said that the visit would be free, the medications would be free for all the issues that occurred, and when I was about to leave, the vet stated “everything is free but the medications, which you will pay for upfront.” Let me remind you that she just said everything would be free. So at that point I was so traumatized , my dog was traumatized, I asked to see the owner who was there at the time. When the owner entered the room I explained everything I just stated above and he just looked very annoyed and angry with me and started to tell me that I was “over dramatic about the situation” and that he was basically not responsible for the damage that was done to my dog. He went into the back to discuss with the vet. When he came back he was being very rude and loud telling me all of the reasons why I am wrong, and I guess I ended up offending him because he threw the medications at me and told me “to get the hell out of his building and not to come back” let me also inform you that I pay $50 a month on a plan to take him there, which included “free neuter” which was obviously not free when they were trying to make me pay for the medication for his infection. I went to the front desk to grab my paper work and he followed me, yelling “you need to leave this building , your not welcome here, etc.” so I went outside shaking crying because now I have no clue on what to do about my animal and his open wound that I was supposed to get help for the next two weeks in healing at the vets office that I am no longer welcome at. The front desk lady brought me my paper work for my plan and gave me the ultimatum to either pay $610.38 by the end of the day or continue to pay the $50 a month for five more months that I am no longer welcome at. The Business owner who caused this whole situation also threatened to ruin my credit by cancelling the plan himself. My mother came down to calm me down and talk to the owner herself and he had his office staff lie for him and say he was no longer there when I myself witnessed him run into his office before I left. I am traumatized, my dog is traumatized and I have no idea how to get justice for the torture I have gone through with “such a simple” procedure. Please help me by sharing my story and making people aware of the hell Dr. Nina’s Animal Hospital caused in my life. I am a college student who is now in even more debt because my child, not my dog, is left with a botched surgery. Thank you. Read Less