Back in May of 2015, I took my Blue Heeler to the Saint Cloud 192 Pet Hospital to get neutered. After I dropped him off, they called and advised that he would need a more invasive surgery. They could ... Read More
Back in May of 2015, I took my Blue Heeler to the Saint Cloud 192 Pet Hospital to get neutered. After I dropped him off, they called and advised that he would need a more invasive surgery. They could not locate his testicles and they were possibly lodged in his abdomen, they said it was really cancerous if they were stuck. So of course I tell them to do it. A few hours later I receive a call, they were done and they did not find the testicles. They said they were either taken out before he was sold to us, or he was born without them. Fast forward to October of 2018. I took my dog for a second opinion after being paranoid and feeling some lumps on him in that area. I took him to Narcoossee Animal hospital and saw Dr.Mulero (huge rave - he is the best). He did a testosterone test on my dog before doing any kind of surgery. The levels were extremely high for a dog that was neutered, which meant he still had his testicles. At this point, I went ahead and scheduled the surgery for my dog with Dr.Mulero. He found them, took multiple pictures of everything during the surgery to show that they were still in there, and how he found them. I called St.Cloud 192 pet hospital and explained the situation (to Dr.Adkins who handles the customer service situations). He was not understanding at all and couldn’t comprehend why I didn’t bring my dog back to them to fix the situation. He said that they had a new vet there that could’ve handled it, and that they are really good at what they do. As if I was supposed to trust their vets at this point. I told him I was concerned about my dog because I was told it could be cancerous if left in there for a long period of time, he then proceeded to tell me it doesn’t get cancerous until they hit about age 5. I was dumbfounded at that answer. As if that makes it ok. We could not reach an agreement for my refund, so instead of taking the money I decided to let our community know about this issue. Please, do your research about the vet you take your animal to. I was lucky enough that the vet we went to in the past came out of retirement and fixed this situation for me. Read Less