When Dr. Nicole Tisdale was there, I would have given this place 5 stars solely based on her personality and bed side manner. I like Candy too, btw. Now Dr. Tisdale is gone and Dr. Nicole Canavan ha... Read More
When Dr. Nicole Tisdale was there, I would have given this place 5 stars solely based on her personality and bed side manner. I like Candy too, btw. Now Dr. Tisdale is gone and Dr. Nicole Canavan has taken her place. I discussed my problem with this place with the first Doc Nicole... if I have an appointment time, the staff needs to respect that. For example, if I bring a pet in to be put down, I'm already a wreck and I want the job done at the appointed time. You can't make it? Send your staff in to tell me when you CAN make it. Ever been escorted back with to a room and had to sit on the floor with your dog because s/he wants out NOW and the doc is running late for whatever reason? I have zero problem rescheduling, just tell me. I've had quite a menagerie over the years and I've been to my fair share of vets. This is the ONLY place I've ever been where my time was NEVER respected. They aren't even in a hurry to take my credit card to pay. I'll stand there at the counter, waiting to check out and do a slow burn waiting on somebody to say, 'I can take you over here.'I get that emergencies happen. That said, I suspect that Drs. Rose and Canavan want me and others to believe that each and every time I and others come in, there's an emergency holding them up. I don't really buy into that theory. Maybe they schedule patients too close together, I don't know. Regardless, the customer service is lacking... the respect for MY time and my pet's TIME is severely missing from this place. I don't know what the problem is with this facility but what I DO know is that I have a lot of pets and whoever gets me as a client, is going to make a lot of money. What I DO know is that I work three jobs to make sure that my fur babies get the best that I can afford. What I DO know is that I've had it with the waiting game accompanied by not just poor customer service but NO customer service. Read Less