Northwest Veterinary Clinic

I recommend this veterinarian clinic it is a great place to take your pets to they'll certainly will be taken well care of, though a little on the expensive side. Dr. Shepherd is a compassionate vet. Recently our dog Iris was in a situation where emergency care was needed, I called the vet clinic and helped quickly, my husband took her in to have x-rays taken and though Dr. Shepherd was unable to do emergency surgery herself on our girl she contacted several places until she found a place that could take Iris in quickly. Same day surgery was done and is back home. Thank you, for all the help. Read Less

Dr. Shepard is amazing. My dachshund hurt his back and needed an emergency appointment. They made room for him and got him seen quickly. She's gone out of her way to call and check up on my dog. Adjusting medication to suit his changing needs and educating me on proper administration. They go the extra mile for your furry family member and I definitely recommend them Read Less

Love these guys!   Very reasonable prices.  The front office girls are wonderful !!!   Dr Shepard is great with my fur Babies and takes the time to answer my questions and concerns.   They are reasonably priced to the area. Read Less

Can't leave a negative score review.I truly wish I could.I may lose my beloved dachshund Darla due to the incompetent treatment by this business.We traveled to Florida for the first time with our girl. She got a terrible case of fleas despite having good treated her with Frontline.I called this business looking for a flea treatments that would protect her. During the exam I mentioned Darla needed a dental cleaning. They mentioned that it was dental month and if I scheduled a cleaning, I would receive an additional discount on the blood work.They appeared to be diligent and professional.So I scheduled a dental procedures and signed a permission slip that stated she might need 2 teeth removed. I understood this as Darla is 10 years old.  Darla has had dental cleanings at home and a couple of teeth removed as she is a rescue. We dropped her off on her appt. At 9:30.I was told I could pick her up at 3:30.At 12:00, I noticed I had missed a call on my cell. I called back immediately and got a recording that stated they were out of the office until 2:30.I kept calling thinking they would be available for people checking on their pets.At 3:30, we went to pick up our dog expecting a dental cleaning and possibly 2 extractions.Imagine our surprize when we were informed that they had pulled 11 Teeth!The receptionist must have realized we were shocked because the vet came out and started to tell me the 'why' of such extreme extractions.Now, I am not a vet so I could not dispute what she was telling me. At this point, I just want to get my Darla and check on her. The vet then told me that because Darla had been under anesthesia for so long the vet had been unable to finish closing the holes left from pulling 2 teeth which had caused bone loss and now we're open INTO THE DOGS SINUSES!And that an additional surgery was needed to put a flap over these areas to stop food from getting into these 1\2 inch holes!She suggested we return the following week. I explained that , 'as I had told them at the time, I made the cleaning appt, we were leaving the next day come back to CT the next day!'I asked that they supply antibiotics so should food get in the holes during our drive (RV), Darla would  otherwise get an infection.  They provided it at my insistence. We skipped the balance of our trip and drove home in 3 days.I immediately contacted my vet who put Darla on antibiotics for an additional week. We scheduled surgery for that time.On this last Tuesday Darla had surgery to close 2 holes approximately 1/2 inch in size. Oronasal fistula which  are common is dachshunds. They are always considered possible when you remove canine teeth. The proper treatment is to deal with it immediately according to our vet.The lack of gum tissue in a narrow snout requires extra care to preserve any gum tissue so that a flap can be pulled down to seal off the hole. Success is varied if done immediately approximately 85 percent. Our vet was appalled at the damage done to the gum area when the teeth were removed.He did his best and we are keeping our fingers crossed.We will know within 2 weeks if Darla can heal.In my opinion, no additional work should have occurred past the work I authorized. At minimum, I should have been consulted. The vet should have known this fistula issue was possible in the breed and started there if time under anesthesia was an issue a dental not with the other 9 teeth.I feel the suggestion for us to return and finish the work is highly suspect. The lack of concern for infection from food entering the sinus is appalling. I should not have had to insist on antibiotics to protect against infection. Darla lost 2 lbs before we got her home. She was Incontinent and shook non stop.We pray our vet was able to save our girl. There is no other treatment for this issue beyond gum grafts and he used all the viable tissue he had.Beyond hoping our sweet Darla heals, we are now at $1300. 00 and counting because we trusted this business.Do your self and your pet a favor....DON'T! Read Less

Just moved back to Florida and needed a good Veterinary to take my dog...And let me say, ( from the front office staff, vet techs and the Dr ) they were all terrific with my dog. And the most important thing is my dog loved them! I think we found our place:) Read Less

I wish I had taken my dog there sooner. The compassion they have for your pet is sincere. Dr Sheppard takes her time and explains things very thoroughly and provides the best options for your pet. I think it can get very easy to fall into a routine of seeing pet after pet, day in and day out, but Dr Sheppard is genuinely attentive to you and your pet. Thanks Dr Sheppard. Read Less

Called them regarding my two month old kitten Kobe. Kobe has a kitty cold but is only 2 lbs and very young. They took him in and helped him within a half hour of my call. Could not ask for better care for my little guy. Thank you!! Read Less

Dr Shepard is a life saver. She helped my 12 week old kitten and was genuinely concerned. The place is very comfortable. There are cats roaming the office and to me... being a crazy cat lady, that's the greatest thing. I would bring my babies here again in a heartbeat. The office staff is also very caring and friendly. I highly recommend this vet if you are in the vicinity. Read Less

We have been taking our cat there for about 2 years for his claws and annuals and they are always wonderful. Recently, my cat had a serious medical condition and we couldn't have asked for better care and love from Dr. Sheppard and her entire staff!!! Thank you so much!!! I once again have a happy and healthy kitty!!! Read Less

I looked at least 6 vet offices. Visited and met the staff. This one came highly recommended by a coworker in the dog business. JACKPOT! Staff were friendly,professional and appeared that they really chose this practice to do what they loved best. Treated my new puppy with care and concern. So thankful to have met Dr Shepard to put my Emmy's future in her hands.This is good! Read Less

I literally could not love this office more. Every time I have been in with my fur babies we've been treated with kindness, compassion, and respect by each and every staff member. They are very understanding and accommodating with urgent visits, and have never ever tried to nickel and dime us for anything.I really can't speak highly enough of Dr. Dee and her staff. This place is a gem, and I'm so glad we found them. Read Less

We are new to Florida and today I took my three dogs in for check ups, vaccinations and to have them registered. I think we will be very happy with this clinic. The staff was very friendly and informative.   My dogs were very comfortable and at ease considering. I was very pleased at how easy the licensing process is here as well, they just do it all for you.  That was a lovely added bonus to have one more thing checked off the list of moving to-do's. I will say that the bill was much more than I was anticipating but we did get a lot of things done that had been neglected.  Better communication prior on costs would be my only constructive feedback.   Thank you for the wonderful treatment and we will be in with our cats tomorrow. Read Less

I volunteer for Rebels Rescue. I brought 2 of our kittens to see Dr. Sheppard. The staff was very friendly and welcoming. Dr. Sheppard was thorough but didn't do more than what was necessary. I appreciate that! I will definitely be taking my personal pets to her the next time a vet is needed. Read Less

We've just started taking our little beagle to Northwest and can't say enough how impressed we are with them. The staff and Dr. Sheppard are exceptional and caring. Even our dog seemed relaxed with them. They treated her as if she was their own and took the time to explain, listen, and educate us on her needs. Read Less

Dr. Dee Shephard is very caring and takes time to explain her diagnosis. Her staff is awesome and sooo friendly . My dog Tag actually enjoys going to the vet now and is always treated well . If you love your pet as much as I love mine , then check out Dr. Dee and her amazing staff  . Read Less

I have been coming here since November, 1991 with our first 'fur baby', wirehair terrier dog, 'Spunky'. Over the past almost 24yrs. I have brought dogs, cats & even rabbits to the kind & caring staff here @Northwest. From Dr. Miller, Dr, Antz & now Dr. Sheppard, they all care VERY much for animals...& us human parents. They have taken several of my cats in an emergency situation w/just a phone call notice & at times, when a referral has been needed, they know the best there too. I have recommended them to many & would never hesitate to do so in the future. They are a caring, kind, considerate group of people!! Read Less

I have been taking Chase my cat of 9 yrs to Northwest Vet since he was a 4 week old baby kitten they are priced fair also I have been buying Chases prescription cat food and flea meds monthly due to being some male cats there urine turns to hard crystals and they can't pee the prescription Hills Science dry or wet prevents this Your only male cats get this bladder blockage they can die if they get blocked. .. Lexus and Chase were adopted at SPCA Read Less

We bring our tabby cat and boxer hound here for their veterinary care. Staff are always very friendly and the prices are be better than any of the other clinics we have tried. We will continue to return here for our veterinary needs. Read Less

Dr. Dee and her staff go above and beyond other clinics. They truly care about your pets needs and comfort. Two of my pets have had some serious issues and Dr. Dee never gave up until she found a solution. I live in the Tampa Bay area and the Northwest vet Clinic is worth the drive! Read Less

Thank God for Dr Sheppard! I am so lucky to have found Dr Dee. She took in my cat Bonnie when others would have let her go. Her compassion is second to none and what a great communicator! So many times in the past I have felt overwhelmed when recieving bad news about a furry friend but Dr. Dee took as much time as I needed to processes what she was explaining and asked me if I had any questions. These people treat the whole family too. My two sons were there and she took the time to address their concerns as well. We're staying at Nortwest and we're telling our friends! Read Less