I've been bringing my two dogs in here since September 2016 when we relocated to the Fort Lauderdale area.Probably half of my appointments ran up to half hour late, which is an inconvenience.My dog ha... Read More
I've been bringing my two dogs in here since September 2016 when we relocated to the Fort Lauderdale area.Probably half of my appointments ran up to half hour late, which is an inconvenience.My dog had a mites issue, which was not properly diagnosed and required multiple visits.The vets were pleasant. The one vet tech is an absolute sweetheart and you can tell she loves animals, she's the petite lady (Brenda?).I've been a good client, I buy the medicines here to support the business instead of buying them online from cheaper retailers.The biggest reason for the low ratings is a situation I ran into with boarding my dog.I booked a reservation for Memorial Day weekend. I know the staff in here and who I am talking to on the phone since I have been in here so many times. I made the reservation to drop the dog off on Friday between 8:30-11:30 (their required drop off hours, not mine). At the time of the initial phone call, I told them I would pick the dog up on Monday, I was told it had to be by 6:30 PM.I do realize it's a holiday, but I've volunteered at dog rescues in California and a staff member was always on premise 24/7 since you have to worry about the safety of the animals in the event of an emergency.So my husband and I went to drop the dog off on 5/26 (Friday). They asked when I was picking him up, the girl at the front desk laughed in my face and told me they were closed because it's a holiday. We would have to pay an extra night and pick him up on Tuesday. My husband later commented to me that he found this behavior to be somewhat rude.Now this is really concerning to me, but we left the dog. We got in the car to leave and soon realized we would not be able to pick him up Tuesday.We had to return back to get him since we can't get him on Tuesday. I inquired about why I couldn't get him on Monday. I mean wouldn't you assume someone would be in the building 24/7 since they are caring for people's animals. I left under the assumption that someone is not there 24/7. You might want to get more clarification on this if you are going to board your animal here. I personally wouldn't leave my pet in a place where someone is not always there, again I can't say this is 100% the case, but it sounds like it from what I was told by the girl at the desk today.Anyway, I'm done coming to this vet. I've probably spent at least $1,000 here for my 2 animals. I'll be taking my business someplace else. I'm not going to deal with this rude treatment when I'm spending substantial amounts of money.***Edited 5/29/17 to reply to the response below:***Your response that Cujo was seen ONLY on 2/9/17 for "suspect allergies" & mites were quickly diagnosed is incorrect. He was seen on 9/10/16, 12/8/16 and on 1/19/17 for the "suspect allergies." He was originally brought in due to obsessive paw licking and tail chewing, which was eventually diagnosed on the 4th visit for this issue on 2/9/17. This was finally settled with a tail skin scrape and when your lab/vet tech (older knowledgeable woman with glasses-don't know here name) looked under the microscope and knew immediately what it was. She showed me under the microscope and I went home to look at it on Google, I 100% agree with her that this was the issue and the Bravecto treated it. I wanted to clarify that the skin allergy was what I was calling a misdiagnosis. He does not appear to have any allergies and is not on any special diet. The bottom line is that I was told incorrect info on the phone about being able to pick my dog Teddy up on Memorial Day. I think it's a fair and reasonable expectation that one could pick up a dog being boarded on that date that I was told I could pick him up on. The situation on Friday would have been received a lot better without the sarcasm and some positive attitude from your front desk staff. Read Less