DO NOT ALLOW THESE PEOPLE TO "GROOM" YOUR DOG (This is the first review I have written about any place ever).This was the worst grooming experience I've ever had. The groomers had my dog from 10:00am ... Read More
DO NOT ALLOW THESE PEOPLE TO "GROOM" YOUR DOG (This is the first review I have written about any place ever).This was the worst grooming experience I've ever had. The groomers had my dog from 10:00am until after 2:00pm today and when I brought my dog home and she jumped on me, her front paws scraped my skin badly. I looked at her front paws and saw that the nails were jagged and had been haphazardly cut, but not shaped, however, the nails on the back paws were perfectly cut and shaped. I called Scarborough and told them what I had found, thinking the groomer had made a simple mistake. A woman working there named Aileen told me that usually when dogs' nails are shaped, they are put under anesthesia. I was completely shocked, because my dog is two years old and gets groomed regularly and I have never picked her up with her nails like this, much less had someone who supposedly takes care of animals for a living tell me that my dog needs to be under anesthesia for this service to take place. Aileen also suggested that I should "take my dog for a walk, because the concrete often helps shape the dog's nails." It was 96 degrees outside today and my dog is a mix that weighs just over seven pounds. I was weirded out, hung up soon after, and after thinking for a few minutes, decided that perhaps Aileen needed a visual to understand just how bad off my dog's nails (and my skin after her scratching me) were. When I got there and showed Aileen and her coworkers my dog's nails (Aileen is the only AWFUL worker -- everyone else there was really very nice and professional) Aileen stood by her comment that some good ole 96 degree walking on concrete was what my dog needed to shape the nails I had already paid to be shaped. Her coworkers also agreed that dogs need to be put under anesthesia for this service to happen. I asked Aileen why it was that my dog's back nails were shaped and not scratching me and her front nails were jagged and scratching me terribly. Aileen, straight-faced, replied: "The groomer is gone. I can't answer that." The groomer had left and it was not even 5pm. They took my dog around the back for a vet tech to have a crack at her nails and when my dog came back, her nails were exactly the same -- perhaps sharper. I am a member of PETA and the ASPCA and it would bother me greatly to know that other people are putting their pets in the hands of attendants like this. Please don't do it. I tried this place because the doctors at this hospital are such gentleman and professionals and truly seem to care for animals. I can't say the same for everyone working there, however. Again, if you like your dog even a little bit (much less love your dog the way I love mine) DO NOT UNDER ANY CIRCUMSTANCES ALLOW YOUR DOG TO BE GROOMED HERE. See the doctors if you need to, and then get away as fast as you can so you can avoid some hapless, careless people who are in rush to get home from mangling your dog as they did mine.Update as of 7.10.2017: My dog began licking her back left paw the day she came back from the groomers and the next day I found a cut/sore on the pad of her paw in between the webbing. She had to go to the vet and the vet said that some of her skin on her pad had been "ripped off". Attached are pictures of her taken 4 days after going to this "groomer". DO NOT LET THIS HAPPEN TO YOUR DOG. I feel so guilty for letting this happen to my dog that I am numb. I am considering litigation in this matter. Read Less