Totally disappointed with my experience at this location. Where do I begin...1) Petland in Pembroke Pines sent me to Sunset Animal Hospital knowing full well that they do not honor the their particula... Read More
Totally disappointed with my experience at this location. Where do I begin...1) Petland in Pembroke Pines sent me to Sunset Animal Hospital knowing full well that they do not honor the their particular discount set up. They should have sent me to Pou Veterinary Group in Kendall. 2) On the day of our visit the office was PACKED and we where not seen until 1.5 hours after our scheduled appointment time.3) When we finally got in to see the vet the assistance did not speak English well at all so it was very difficult for me to understand anything that she was saying, but from what I could make out were the numerous fees associated with the visits and options to sign up for different services and "saving" plans.4) When we finally got to see the Veterinary, my experience mirrored my experience with the assistance, minus the language barrier. The Dr proceeded to tell me about the numerous fees associated with THIS visit and future visits. They spent very little time with my puppy, but spend loads of time discussing finances.My overall experience was not good, to say the least. While I completely understand the financial aspects of health care, for humans and our beloved pets, I was totally put off by the staff in this office. I am a seasoned health care administrator so the financial piece to this puzzle is not lost on me, BUT my impression is that the staff was more concerned with pushing their financial agenda then tending to my sweet baby girl. I am a brand new puppy owner, my baby girl is the first dog that I have ever had the pleasure of raising and it is my belief that the staff took advantage of this fact. I think they thrive off of people who do not yet have the knowledge of the care needed for certain animals, namely puppies, so they just push all types of medical stuff at you to intimidate and scare you into buying whatever service or medication they push on you. When we left there my puppy was diagnosed with a cold and prescribed 2 different medications and I was told that I would need to bring her back in 2 weeks for a recheck. The length of time that we waited to see the Dr compared to the time they actually spent with my baby girl was laughable. The Dr also prescribed some heart worm medication but, did not take adequate time to explain to me how to correctly apply the medication so I have no intention of giving it to my puppy until I have better knowledge of how to do it, as I do not want to do in correctly. I was completely overwhelmed when I left that office. Maybe this office works well with it's repeat customers, but if you are a new customer and DEFINITELY if you are new to the world of pets in general, DO NOT, I REPEAT, DO NOT BRING YOUR BELOVED ANIMAL TO THIS OFFICE.It's sad to say, but this experience has totally shaken my faith in Veterinary offices. I will start the process of finding a new vet today! Read Less