Banfield Pet Hospital

My sweet pup Ollie has been coming to this specific Banfield since 2017.  We have primarily seen Dr. Ham who has been great with Ollie. She is very knowledgeable and explains everything in detail to us which is very comforting as a pet owner. We recently adopted another dog (Christy) that we found as a stray and brought her into Banfield and Dr. Ham and the whole team were extremely helpful. They scanned her for a Microchip and they got her in for an appt a little later that day so we could get her assessed/examined. We were easily able to get our new pup set up on a Banfield Plan as well and feel very comfortable taking her here. They have never been pushy with us and I honestly feel like my pet's health is of the utmost concern. When Ollie has had her teeth cleaning and they have had to put her under anesthesia they give thorough care instructions to the owners AND have made sure to call the next morning to check in on her. Before they ever go further with anything (such as having to pull a tooth) they can and explain and verify everything with you as well. I really appreciate the team here and the care Dr. Ham has given to our Pups Ollie and Christy. Read Less

Beyond unhappy with this hospital, they deserve less than a one star rating!!! DO NOT BRING YOUR PET HERE! A few weeks ago my pet was in extreme pain, throwing up and could not walk so I brought him into Banfield. Dr. Ham took it upon herself to not run any tests and send him home after 20 minutes of being there because he only seemed "stressed". Later that night his health only got worse so I had to take him to the Emergency Room where he had to stay TWO nights and three days. Not to mention I was given a $900 ER bill to pay out of pocket *that I would not have had to pay if Banfield did their job!!* Extremely upset because I NOT ONLY pay a monthly membership with Banfield but was sent home with out given any help for my sick pet, only making his health worse!!!!! I constantly run into problems with them but this is by far the worst one. Previously they have sent me home with the wrong medication AND given me a different patients medication! DO NOT BRING YOUR PET HERE!! They are extremely irresponsible. Read Less

Had not received the best service from previous Dr. New Dr and staff are much more accommodating and went out of there way to help me out. My dog needed refill on his thyroid meds and last staff gave prescription by month so I'd have to come back and wanted blood work that was expensive too. My dog is 10 with years records on the medication. The new staff made it to where I could come pick up his prescription without the unnecessary blood work and also gave him 4 refills I really appreciate it guys. Staff is on point and every friendly and attentative. Thanks again.Read Less

I'd give 0 stars if I could. I had an appointment for 11:30AM and I wasn't helped until after 12:45PM. I was worried my kitten had a UTI. All I wanted was for them to check her urine. After trying to get me to pay for a million other things that had nothing to do with the issue, they told me to leave her with them until she peed or by closing time. When I picked her up that evening, she had not used the bathroom so they gave me 1/4 cup worth of reusable liter for me to gather it myself (not even enough litter to slightly cover half of a KITTEN litter box). Best part? They handed me back my $75 pet bag with a cut off handle because apparently my kitten got tangled in it and that was the only way to get her out. By the time I drove back and forth and collected the urine MYSELF to find she did NOT have a UTI, they charged me around $80. They did not replace my bag that they ruined and instead gave me a discount off the fee of me collecting her urine. WORST experience with a vet. Read Less

I had an appointment for 11:30 and I wasn't helped until 12:45. I was worried my kitten had a UTI. All I wanted was for them to check her urine. They told me to leave her with them until she peed or by closing time. When I picked her up that evening, she had not used the bathroom so they gave me 1/4 cup worth of reusable liter for me to gather it myself (not even enough litter to slightly cover half of a KITTEN litter box). Best part? They handed me back my $75 pet bag with a cut off handle because apparently my kitten got tangled in it and that was the only way to get her out. By the time I drove back and forth and collected the urine MYSELF to find she did NOT have a UTI, they charged me around $80. They did not replace my bag that they ruined and instead gave me a discount off the fee of me collecting her urine. WORST experience with a vet. Read Less

I would like to say that we have been taking our golden retriever to Banfiel for 6 months now.  At first we really were very happy with the staff and ultimately signed up for one of the Wellness Plans.  Since this we have had to follow up 3 times for for allergies.  We were advised in addition to our dog requiring an expensive brand of food sold in the store that we also would need a couple of prescriptions to treat yeast in my dogs ears that apparently is common with food allergies. My issue is that when I called on a Saturday and asked for our first  refill of ear drops I was told someone would need to call me back.  No one called.  Sunday late in the afternoon "I" phone the clinic back and was told that we could not get a refill unless we came in for a yet another visit. This being the 4th (for same issue).  We are already scheduled for exam in 4 weeks.  I work Monday through Friday and can't come come in until the following  weekend.  Had the returned phone calls in a timely manor I could have made arrangements to bring him in.  My feelings are that the companies profits are definately put before the wellbeing of our pets.  This is sad, so sad. Banfield makes its money off of all the testing that they tell you is so important. And most cases many are very necccesary. But, With this being an ongoing problem that we have been in for several times and each results have the same outcome. I would never recommend this vet clinic/hospital to anyone because my pet is being made to suffer. Read Less

The staff at this location are fantastic! I take my dog and cat here, and have not had a bad experience. The front desk staff are friendly and helpful, the techs are wonderful with the animals, and the doctors (Hope and Davidson) make a point to come out and talk to me about my pet's progress and concerns after even drop-off appointment. Dr. Hope has even called me more than once in a day to update me on my pet's appointments. I love this clinic and will continue to bring my pets here for great care! Scheduling is also a breeze, and I have never had an issue with charges or billing (I have the optimum wellness plan for both pets) Read Less

Sometimes this Banfield can be very unorganized and frustrating. The staff, I swear, changes every other week, which doesn't help. But sometimes they hit the nail on the head. Like currently, Dr Davidson is on at this Banfield and I couldn't be happier. Read Less

Short backstory: I have a female cat who is not spayed. I tried to get her fixed about 10 years ago, but she went into cardiac arrest on the operating table, and they had to give her CPR to bring her back to life. They found out she has something wrong with her heart, and couldn't tell me if it was an allergic reaction to the medication or not. They said I could try getting her fixed again in the future, but I would be risking her life. 10 howling years later, I'm looking for a solution to avoid her heat cycles without fixing her. Hormone therapy is a possible solution. There are injections, oral medication, and implants. So I call Banfield: I ask the woman who answers the phone if they provide hormone therapy for cats. She puts me on hold to ask the doctor. She comes back and asks if I'm on their wellness plan. I say no. She puts me on hold again. Comes back and says the doctor doesn't know what I'm talking about, and I'll have to make an appointment. I explain hormone therapy to her (injections, oral, or implant) and ask again if she can ask the doctor if any of these services are offered. She puts me on hold. Comes back and says she can't tell me over the phone, it's a "complex" topic, and I need to make an appointment to see the doctor. I told her I would be reluctant to pay for a doctors visit just for the doctor to tell me if they offer hormone therapy or not. She says I can go to a pet store and get some type of coupon, and I would be able to set up a "free consultation." Since they are unwilling to tell me over the phone if they offer these services, I ask them if they can just ask the doctor if they have two of the drugs involved with hormone therapy. One of them is "ovaban." She puts me on hold again. She comes back and says "the doctor says that's just something you got off Google, and you'll have to make an appointment." I sigh. Ok, set me up an appointment. She starts taking down all my information. I ask "I'm not going to have to bring my cat in to this appointment in order for the doctor to tell me if you offer hormone therapy or not right??" She says yes, I'm required to have my animal present in order for the doctor to consult with me. At this point I'm starting to get a little upset, but I'm trying to hold in my incredulity. It can take an hour for me to get my cat in a cat carrier. It's not an easy task, and I really don't want to have to go to a pet store for a coupon, then get my cat in a carrier to bring to the vet so the vet can tell me "yes we can provide hormone therapy" or "no we can't provide hormone therapy." I asked her if I could make an appointment for a consultation but not bring my cat, because the cat isn't required to be there for the vet to be able to answer this simple question. I can tell the vet that the cat is not fixed. The cat doesn't need to be there for the vet to know that. She puts me on hold. Gets back and says it's Florida law that I can't consult without my animal present. I said "really, that sounds ridiculous,". I asked her which doctor she was speaking to that was refusing to see me. She went silent. I asked her again for the name of the doctor, and she refused to give me a name, and kept repeating that the doctor isn't refusing to see me, and that I need to make an appointment. At this point, being fed up with the whole situation, I just said "ok, can I leave a message for the doctor?" No, I can't, I would need to make an appointment. But she said she would leave my number with her manager (not a doctor), and that she would call me back. She kindly added right at the end "but she's going to tell you exactly what I told you." Classy. I can't say I'm really looking forward to this phone call now, because I might not be able to keep my composure. I'd rather speak to Novey or another animal hospital at this point, because I can't imagine it could be worse than what I just experienced. Read Less

Short backstory:I have a female cat who is not spayed. I tried to get her fixed about 10 years ago, but she went into cardiac arrest on the operating table, and they had to give her CPR to bring her back to life. They found out she has something wrong with her heart, and couldn't tell me if it was an allergic reaction to the medication or not. They said I could try getting her fixed again in the future, but I would be risking her life.  10 howling years later, I'm looking for a solution to avoid her heat cycles without fixing her. Hormone therapy is a possible solution. There are injections, oral medication, and implants. So I call Banfield: I ask the woman who answers the phone if they provide hormone therapy for cats. She puts me on hold to ask the doctor. She comes back and asks if I'm on their wellness plan. I say no. She puts me on hold again. Comes back and says the doctor doesn't know what I'm talking about, and I'll have to make an appointment. I explain hormone therapy to her (injections, oral, or implant) and ask again if she can ask the doctor if any of these services are offered. She puts me on hold. Comes back and says she can't tell me over the phone, it's a "complex" topic, and I need to make an appointment to see the doctor. I told her I would be reluctant to pay for a doctors visit just for the doctor to tell me if they offer hormone therapy or not. She says I can go to a pet store and get some type of coupon, and I would be able to set up a "free consultation."  Since they are unwilling to tell me over the phone if they offer these services, I ask them if they can just ask the doctor if they have two of the drugs involved with hormone therapy. One of them is "ovaban."  She puts me on hold again. She comes back and says "the doctor says that's just something you got off Google, and you'll have to make an appointment." I sigh. Ok, set me up an appointment. She starts taking down all my information. I ask "I'm not going to have to bring my cat in to this appointment in order for the doctor to tell me if you offer hormone therapy or not right??" She says yes, I'm required to have my animal present in order for the doctor to consult with me. At this point I'm starting to get a little upset, but I'm trying to hold in my incredulity. It can take an hour for me to get my cat in a cat carrier. It's not an easy task, and I really don't want to have to go to a pet store for a coupon, then get my cat in a carrier to bring to the vet so the vet can tell me "yes we can provide hormone therapy" or "no we can't provide hormone therapy."  I asked her if I could make an appointment for a consultation but not bring my cat, because the cat isn't required to be there for the vet to be able to answer this simple question. I can tell the vet that the cat is not fixed. The cat doesn't need to be there for the vet to know that. She puts me on hold. Gets back and says it's Florida law that I can't consult without my animal present. I said "really, that sounds ridiculous,". I asked her which doctor she was speaking to that was refusing to see me. She went silent. I asked her again for the name of the doctor, and she refused to give me a name, and kept repeating that the doctor isn't refusing to see me, and that I need to make an appointment. At this point, being fed up with the whole situation, I just said "ok, can I leave a message for the doctor?"  No, I can't, I would need to make an appointment. But she said she would leave my number with her manager (not a doctor), and that she would call me back. She kindly added right at the end "but she's going to tell you exactly what I told you."  Classy.I can't say I'm really looking forward to this phone call now, because I might not be able to keep my composure. I'd rather speak to Novey or another animal hospital at this point, because I can't imagine it could be worse than what I just experienced. Read Less