Bannerman Pet Care

I had my first visit here with my two Great Danes the front desk staff were good but the waiting room needs a serious cleaning YUCK! Prices are super over priced for shots and check ups! the check up was a joke not very thorough maybe because it was the doctors first day as I was told but I definitely won't be brining my dogs back here!!! Read Less

I can't imagine bringing my dog anywhere else for veterinary and grooming services. The Vets and staff are so helpful and attentive and they truly care about the animals and people that visit them. My dog Max is very excitable and usually people can't take his energy level but Bannerman Pet Care has no problem with handling him. If I have any questions about his care or health they are always a phone call away and will bend over backwards to make sure I have everything I need to make him happy and healthy. Read Less

We like the veterinarians/owners but it's disturbing that -- after their new groomer hurt both of our pets, one of them quite severely -- they cared so little about what happened that they didn't offer or provide medical services for the injury, any type of refund, or even an apology. We brought our dogs home from being groomed & both of them were bleeding from at least one paw each. One bled so profusely that we had to call emergency aftercare &, while I stayed with our dog to minimize the bleeding, my husband had to go out & buy pet styptic powder just to stop the bleeding. Within minutes of being home -- before we realized she was injured because we were tending to the other dog's bleeding paw -- our dog had bled so much all over multiple rooms in our house that it took four of us to clean up the mess from the floors. This photo of her mangled & bloody paw was taken AFTER we had already cleaned her up multiple times. In the three+ decades I've had various pets groomed I have NEVER had an animal bleed from having nails trimmed because a decent groomer knows to be very careful with the quick to avoid injury & pain. Also, we have our dogs groomed regularly, their nails were not too long, & a simple trimming was all that was needed so there was no reason whatsoever for the groomer to get close to the quick, let alone close enough to cut her so severely that she bled this much. It breaks our hearts knowing the kind of pain our dog suffered when this was done to her. It's been 10 days & she is still very scared to let anyone touch that paw. Again, when we called Bannerman Pet Care to let them know what happened as well as when we spoke directly to one of the vets during a vet visit for another issue, no one showed the least bit of concern or offered any kind of treatment for the injury, any type of refund for the botched grooming or the medical supplies we were forced to buy, or any kind of apology! As far as the grooming goes, this groomer does the most horrible job of any groomer I've ever encountered in over three decades of having my pets groomed. She doesn't know how to do the standard trims for particular breeds & can't do the simplest trim, even when photos are supplied. For example, she had trimmed our dogs once before and didn't trim the ears -- even though this is part of a standard trim for the breed (Schnauzer) -- which was such a problem that our dog couldn't hold her ears up. When we took our dogs in for a second grooming, we supplied photos, as requested, of the proper breed grooming as well as our dog properly groomed, & we specifically stated that we wanted her ears trimmed so she could hold up her ears. When we went to pick up our dogs the groomer had not even touched our Schnauzer's ear fur (as any groomer should know, squeezing anal glands & trimming ear fur/removing it from the ear canal are crucial parts of grooming -- services that are standard & supposed to be included in the grooming process & fee -- as they prevent certain health issues that could become serious). We said something to the receptionist & she took our dog back for the groomer to quickly do the ears before we left. Before she took our dog back I specifically said that the face fur was okay & I didn't want it touched (we have the puppy cut done because we like longer fur on the face). When our dog was brought back out a few minutes later, her ear fur had been (sloppily) trimmed but her face fur had also been hacked, despite me stating that I didn't want it touched. Indeed, the hack job on our dog is so bad that her fur is not the least bit even & has chunks of fur two & three inches shorter or longer than the other fur around it. It looks like a child got hold of her with scissors. Needless to say, we will not have our dogs groomed at Bannerman Pet Care again because we don't want them to be injured & we don't them to look like they are being groomed by a kindergarten child. I also have real concerns with a veterinary group that doesn't seem to care that their groomer injures animals & hacks/can't provide even standard trims. Read Less

The doctors and staff at Bannerman Pet Care are extremely knowledgable and caring. My beloved dog was under their care from the day they opened until her recent death at age 13 from kidney failure. They are the only ones I would go to if I were to have another pet. I had also recommended them to a friend who had taken her dog to vets, none of whom could effectively treat the skin problem that made the dog so uncomfortable. Bannerman not only solved the problem, but let them know of a low cost alternative for the medicine! Read Less

I am a regular at Bannerman Pet Care. I wouldn't go anywhere else with my animals. We have 8 cats and a dog and they are kind, knowledgeable and trust worthy. I would refer to them with no hesitation!! Absolutely would refer to them. Love them! Read Less

We have been happy with our service at Bannerman Pet Care since we started taking our animals there. We have three cats and a rabbit and they have taken very good care of them when we needed help. They are conveniently close and willing to see our animals with short notice. Also they are caring, efficient and understand that we are cost conscious which is important. Read Less

I love Bannerman Pet Care! I rescued my very first dog about seven months ago, and I'm so glad I chose them as my vet. They've helped me every step of the way and answered every question that most people would probably think are silly - but never having owned a dog before, I was starting from scratch! They are also very affordable when compared to other vet clinics in town. Every member of the staff is pleasant, patient and kind. I can't say enough about them. I love this vet and so does Riley!Read Less

I love the staff in this clinic. Everyone is always so friendly and they go above to make the experience a very pleasant one. Once I got a flea collar that came with a rebate. Unfortunately, the manufacturer had already ended the rebate and didnt inform the office. I told them that my rebate request was rejected and they so kindly, gave me the rebate themselves, on their own account, just because they had told me of the rebate when I bought the collar. I was impressed!!!! I love a company that honours their word to their clients. So rare these days!! Well done Bannerman Pet Care!Read Less

Best Vet in town!!! They are so good with toy breeds, and believe me I know because I have had a bad experience with my pomeranian at other vets. Another office overdosed my dog when she was a puppy and Bannerman Pet Care helped me get her back to good health very quickly. I love these guys!Read Less

I love Bannerman Pet Care!! Sadie, my chocolate lab, is always nervous at the vet. She doesn't relax or take any treats the staff offers. We took Sadie to Bannerman Pet Care for an eye injury. This was not our usual vet but was the closest to where we lived. By the end of the visit, Sadie was sprawled out on the floor, eating treats, and loving on the staff. Needless to say we switched vets and even though we moved across town, we gladly drive to Bannerman Pet Care. The doctors and staff are very caring and thorough and it shows to us and our "fur" family. Read Less

I don't think there's enough space for me to explain how amazing this office is! Dr. Thabes really cares for the animals she works with. The entire staff always goes above and beyond to make the animals and their owners feel better. Dr. Thabes personally checked on my cat and called me to update me over the weekend. On top of the amazing care they provide, their prices are beyond reasonable. Finding a practice like this is rare these days and I am so happy that I found them! This is the only office that I trust 100% with my Biscuit! Thank you to the entire staff! Read Less