In October of last year, my cat Monroe dislocated his left hip. We brought him in immediately to Dr. Hale, who informed us of two options: an FHO surgery or trying to see if they could pop it back int... Read More
In October of last year, my cat Monroe dislocated his left hip. We brought him in immediately to Dr. Hale, who informed us of two options: an FHO surgery or trying to see if they could pop it back into place without the hefty price tag. We decided to have them try to pop it back into place and if that didn't work, we agreed to look into surgery. Dr.Hale informed us that he was able to pop the hip back into it's socket, and all we'd need to do was keep Monroe confined for abou...t 1 month and things should be back to normal. After 4 weeks, I was concerned about Monroe's limp so I scheduled an appointment to have him checked out. In addressing my concerns, Dr. Hale said "People tend to place their anxieties onto their pets, and then when they have children, they place their anxieties onto their children." He also said that because of the trauma my cat experienced, he might limp for up to 6 months. I took Dr. Hale's advice and thought no more of the situation, thinking it would be resolved shortly. About 2 months ago, we started having major improper elimination issues with Monroe. We called Cross Creek at least 3 times during this struggle, and on every phone call they were insistent that Monroe had a behavioral issue. Even after I reminded them about his hip problems and inquired if the two might be related, I was reassured that this was a separate problem. We switched litter boxes, litter, bought extra litter boxes etc. We tried EVERYTHING. Finally, I'd had enough and we looked into a different vet because they have an in house behavioral specialist. After performing an x-ray at the new vet clinic, we were informed that his hip was STILL broken and that his bones have been grinding together making it very painful for him to get into the proper position to poo. My pet has been through a tremendous amount of suffering for months, and because I trusted Cross Creek and Dr. Hale, I am now having to take care of an issue that should've been resolved MONTHS ago. After all that my poor kitty was put through he's gotten treatment at a different facility so that his healing process can finally begin. Please think twice before trusting this place with your furry family member. See More Read Less