South Monroe Animal Hospital

This by far is the very best Animal Hospital/Vet. My cat Koala had been missing for 2 days and a neighbor noticed her by the creek back in the woods near my home. To my surprise she was stuck... her paw in between 2 very large branches. The branch was dead and Im thinking it fell when she jumped on it and she stayed on the branch not wanting to fall into the water. When I found her It was very heartbreaking. I rushed her to this clinic and the service that she and I received from the Doctor and staff was by the far the very best. This wasn't her vet but is now. Thank God for Dr. McMillan and her staff. The bill was very affordable and I will always take her there no matter what just because of this experience. Read Less

I really enjoy the people at this hospital. They take the time to listen to you about your animals and they take time to examine the animals. So very kind people that I changed from my old vet to have them as my animals doctor from on. Read Less

Love the Docs but the techs suck. I have been going to and referring S.M.A.H for years now. I’ve been taking my dog there consistently now for the past year and some of the techs clearly just need a job. Last week marked the 3rd incident where my dog will no longer be returning. Incident #1: I notice my dog cries when I put her in her cage. I decided to try out the hospital boarding and it lasted about three weeks. The third week I picked her up one day and she had a dandruff looking spot on her forehead. Took her in the next day and forgot to inquire about it that morning. That afternoon I pick her up and there’s a gash in the spot that appeared to be dandruff. Only to find out it wasn’t dandruff and that my dog could no longer come back for boarding due to anxiety. There idea of boarding is locking my dog in a smaller than normal cage. Everyday I would pick her up and they would tell me how sweet she is and she doing fine there when really she wasn’t. It was only brought to my attention when there property was damaged. I was told that she couldn’t come back for boarding if she’s going to be ruining there property and hurting herself. I’m guessing hurting herself wasn’t enough. Incident 2: Doc puts new tech to cut my dog nails. Dog starts bleeding on the floor everywhere. No one assist or helped the tech at the time. Took a while to stop the bleeding. Incident 3: A while back my dog had an ear infection and it took me a while to get rid of it. I took her to the groomers they missed a spot and she said it could still be the ear infection. To be on the safe side I took her to S.M.A.H for her next bath ears clean nails trim and make sure the infection is gone. I opp to wait everytime I’ve taken her after the boarding incident because it’s obvious she doesn’t like the kennel. They took her back for a bath I stepped outside to make a phone call. I told the tech I’ll come back in in 20-30min to check on her. In the middle of my 5min phone call the tech called to tell me she was ready. Walk in and her nails aren’t trimmed. It’s been a week and my dog is scratching at her ears again. I get that allergies are in the air but I don’t pay the vet to tell me nothing. I called back today to see if the tech thoroughly checked my dog ears. The tech that I talked to today stated that there was no thorough check because the tech didn’t see or smell any indication and they didn’t want to charge me for something I didn’t need. However the tech didn’t see or indicate that she didn’t trim my dog nails before she called me to tell me she was ready. On top of that she brought my dog out to me damp because she heard I was waiting. S.M.A.H owes me no response. There customers are owed a response through smiles and better actions. Dean that called about the job sounds like someone that would be more on top of his job than the moping techs that are in office. None of your techs look sound or act enthused to be at work. Especially the individual that works at Mod Dog. Read Less

The staff members at South Monroe Animal Hospital are so caring and kind. They all kept our dog calm and comfortable. Dr. McMillan is very thorough and professional. We wouldn't trust our animals to anyone else. ❤ Read Less

Our dog Thaddeus was brought in to see the vet on March 29, 2016. Sadly to say he passed away the next day. Dr. K. and her staff were so gracious and kind to my husband and we are so grateful to have such a warm and generous extended family. The condolence card was sweet too! Thank you so very much for caring. Read Less

I wish I could give this review no stars! Dr. Kruger is a sociopath. I'm not sure why she became a vet, but she definitely doesn't care about animals. My relative has an adorable 4yo dog with a great disposition, however, she is no longer able to care for her. She kept him boarded at this animal hospital until she could find a new home. After a few weeks, Dr. Kruger called her and tried to convince her to put her down because it was "inconvenient" for her to continue boarding him since he does not get along well with other dogs. SERIOUSlY?!?!? She actually tried to kill this young and healthy dog that is very affectionate with people!! What kind of vet does that??? If she didn't want to board her she should have recommended another place--what kind of sick person uses death as a solution for that?? Read Less

I wish I could give this review no stars! Dr. Kruger is a sociopath. I'm not sure why she became a vet, but she definitely doesn't care about animals. My relative has an adorable 4yo dog with a great disposition, however, she is no longer able to care for her. She kept him boarded at this animal hospital until she could find a new home. After a few weeks, Dr. Kruger called her and tried to convince her to put her down because it was "inconvenient" for her to continue boarding him since he does not get along well with other dogs. SERIOUSlY?!?!? She actually tried to kill this young and healthy dog that is very affectionate with people!! What kind of vet does that??? If she didn't want to board her she should have recommended another place--what kind of sick person uses death as a solution for that?? Read Less

Down to Earth staff and doctor. She explains very well all the options and costs. Suggests realistic methods of treatment. Kind to animals! My dogs and cat did well during their checkups. Staff was great in helping me select medications for cost and effectiveness. Will be back for follow up care for sure! This is not a vet who wants an MRI because your pet has the sniffles - she has common sense and knowledge! Read Less

Absolutely pleasant experience today. I was greeted by a very personable receptionist today Sarah I believe. You can tell everyone on there staff has a passion for animals and there well being. I highly recommend this animal hospital. Read Less

Had a bad experience with S.M.A.H. My dog passed away while with them, which I knew was a possibility. I was still charged for a box of medicine that I no longer had a use for. They told me that since they had given him one pill out of the box of 30 I had to pay for the entire box. However, I was given a different quote before where they also charged by the pill individually. Fed up I left, but when I opened the box of pills (since I paid for them) there were two pills missing out of the 30. I felt like had not been completely honest with and still charged for things I shouldn't have. Read Less

When I arrived for my first appointment, I realized I had made an appointment at the wrong vet. My intention had been North Florida Animal Hosp. They were very welcoming, though, and I decided to go for one appointment just to try them out. Not very impressed with the older building and outdated flooring, I wondered if this was the right place for my precious black lab, Maya. It took me only two appointments to change my mind! My dog is treated as if she had been going to this vet from birth! When I took Maya to get her shots today, the vet techs who entered the room were extraordinarily congenial and friendly. They LOVED their job; you could feel it radiate from them! I was happily surprised when the vet tech promptly sat on the floor to receive Maya's rampant slobbery kisses. By allowing my dog to become acquainted with them in a calm, open, and friendly way, the appointment went amazingly well. I felt today that they cared for her and that gave me reassurance that they would care for her in more serious situations as well. All of this is well and good, but let's talk economy. I've been to three vets with Maya. The prices at this vet are so incredibly reasonable and the staff is nothing if not straight-forward and honest about what your pet needs. On our first appointment, the vet actually suggested a cheaper version of the pricey flea/tick/worm medicine other vets had pushed on us! She said that since Maya currently had no fleas or ticks, there was no reason to put her on strong flea/tick prevention. This was a moment where the vet could have easily drawn us in and made twice the profit, but she didn't. Instead, she said that buying the cheaper medicine and then getting flea/tick medicine at the store (if ever necessary) would save us a lot of money. This is Maya's third clinic, and I am definitely staying. Maya's first vet, Oakwood Animal Hospital, is a poor choice of vets. Not only did they lose track of Maya's vaccination schedule, but they would TELL me what tests/medications/extra services I was going to get for Maya instead of suggesting products and waiting for MY decision about MY dog. Each visit was a torrent of demanding and conniving ways to make me spend much more money than I needed to. Her second vet, North Florida Animal Hospital, was very nice, friendly, and professional as well, but they push you to buy way more than your pet needs and they charge more for the same service SMAH offers (but at least they have the decency to phrase it as a suggestion). They seem a bit more aloof as well, but maybe that is the consequence of dealing with such a large amount of animals. You forget to really get to know your customers and pets. Go to SMAH with your pets. Remember, its not about the building... It's the caregivers inside. :)Read Less

I have been going to see Dr. MacMillan since 2004 with my first baby. I now take all my animals there. The staff is very friendly and they love their jobs but most importantly they love your pets too! Just recently my chocolate lab became very ill and Dr. MacMillan and the rest of the staff worked diligently until a diagnosis was made. They truly understand the meaning of patient care because they kept me totally informed and let me see my boy anytime I wanted to while he was there. It may be a busy office but I can guarantee you will get the best possible service and care you could imagine! Read Less