Yelp is always my "go to" website when I need to find something, and rarely do I disagree with the reviews on here, but in this case, I must. I made an appointment at Animal Wellness Clinic for my ca... Read More
Yelp is always my "go to" website when I need to find something, and rarely do I disagree with the reviews on here, but in this case, I must. I made an appointment at Animal Wellness Clinic for my cat, Merlin. I made the appointment for 9:00 on Saturday morning and I arrived at the clinic 20 minutes early so I would have time to fill out the necessary paperwork. So far, all seemed fine. It was before 8:55 when they put me in the exam room and I heard the overhead announcement that a patient was waiting. A few people came in with their pets after me, and as I stood in the room, I could hear them being brought into other rooms. I could also hear that their pets were being examined, while I was still in the room with Merlin by myself.I finally came out and asked if anyone was going to be coming in to see my pet, and I was told that he would, and that they would remind him again. This time I never heard the overhead, so I can only assume that either a) she told him in person, or b) she never told him. At any rate, at 9:15 I still had not been seen. 20 minutes is too long to wait for a doctor without any word of why I was waiting. If there had been an emergency, then someone should have come in and explained that. Whatever the difficulty was, I should have been informed. I was ignored. That is unacceptable for any business and that rates this clinic one star.I can't assess the skills of the doctor because I never met the doctor. I put Merlin back in his carrier and left. No one deserves to be treated like this and if this is how Animal Wellness Clinic treats its customers, I'll go somewhere else. Read Less