Banfield Pet Hospital

Arrived at Banfield at 7:01 PM. Was couple minutes late before the were closing. Lady was at the register but she said the computer shuts down at 700 PM which I call bullish!t. Had to pick up my dogs medicine. Good to see Banfield cares more about following computer protocols than the health of my pet. Will be taking my dog somewhere else moving forward. Read Less

I've been bringing my cat, Koro, here for about 2 years. He's fiv positive, and has a very sensitive stomach. The staff has always been friendly and helpful to work out he's needs. On a special note- 3 weeks ago Koro became incredibly sick. I had made an appointment, but by accident at the wrong location. I showed up here, and when I told them what was wrong with him not only did they take him in, Dr Gupta made the effort to come in and check him personally and talk to me about him since FIV cats can die from basic infections and sickness (which i'm already well aware of, but the fact he came in to check him and make sure I knew what it means is important to me). Both the doctor, and nurses all went above and beyond to take care of Koro & make sure we went home with care. I'm glad to say he's been progressing steadily back to a healthy cat since! Read Less

I absolutely love this Banfield! I've been coming to this location for over a year now. The vet and his techs are great! My dog doesn't even get nervous although she has at all other offices. They make every aspect of keeping up with your pet's veterinary needs really easy here. The wellness plan is like health insurance for your pet. They remind you when your pet is due for an exam or vaccine or needs a prescription refill and scheduling an appointment can be done through their online portal or over the phone. They always call a day before the appointment as a reminder as well. They allow you to pay off any surgical procedure through a monthly payment plan, which is definitely a plus. The wellness plans start out around $30/month. I've already recommended to all of my friends and family with pets. Read Less

I wanted to focus this review on the care of my pet because when your animal is sick that is the only thing that really matters. I will say they got me an appointment quickly and that is where my praise ends. Before even seeing my cat they were selling me pet insurance...why? I am not here for pet insurance. I am here so you can treat my cat for the current problem which would not even be covered by your insurance plan. Next, the vet came in and I could tell right away he was very uncomfortable with handling my cat. His energy immediately changed the feeling of the room and my cats behavior. It was a struggle the remainder of the visit to complete the exam and treatment. He required a great deal of restraint and the vet jumping backwards at every flinch of my cat shows me a lack of comfort and competence working with animals. I know my cat appears exotic but it does not mean his temperament is aggressive. He is quite the opposite and a people lover. (I would like to say I recently visited a different vet specializing in cats in which we had absolutely no issues with behavior. He was actually going over to the vet for attention and to be pet because he is a very friendly cat! And this was after his exam!) After struggling through the exam I was not given a differential for what could be the possible causes of his skin condition and no education about what to do to prevent said cause (which ended up being completely incorrect). The testing done was not complete and poorly explained. As a medical professional, I knew which questions to ask and received less than confident answers about my cats diagnosis which lead me to loose trust in the vet's abilities. After seeing a different vet it became evident how poor the care for my cat had been here. I will never return and actively tell those I know to never take their pet here due to sub par care. I feel my time and money was wasted but more importantly my pets health was put at risk due to incompetence. Read Less

I really wish I can give this hospital a 0 this is by far the WORSE customer service experience I have ever had to deal with. The nurses are so rude and unprofessional. They are all incompetent. All they care about is money and the only time they follow up is to give you a ridiculous unreasonable amount. I had a very poor experience and asked to speak to the owner John who is extremely condescending and has very poor communication skills. This is definitely money driven environment. My pitbull is terrified of the nurses so I very skeptical on how the treat my dog. I have been going to this specific location for the past 10 years and you would think they would treat me with a bit more respect but they haven't even tried to help me. They performed surgery on my dog and did not do a good job stitching back the wound. When I took my dog for a follow their response was "It's not THAT bad". It looked awful in my opinion and furthermore my Pitbull was in PAIN!! When you ask the nurses questions they do not know the response. I have very little confidence that they are educated enough to be in the business that they are in. They lost my business. I wish I can escalate this matter more. I am beyond livid and I would try to find a better adjective to describe the service but the only thing I can say is it's TRASH! Do not waste your time or money here!!!!! Read Less

I really can't stand people who write bad reviews and never thought i would ever have to write one, let alone be upset enough to write one. i will always give someone the benefit of the doubt but when it comes to my pets it is a different story. and unfortunately, this establishment does not have the best reputation. so even more reason to warn others before they sign up for a bullsh*t membership and leave their babies in this establishment's care.  Dr. Gupta is a rude, impatient, condescending man who I personally do not feel comfortable with caring for my animals. the attitude he gave me and impatience he had throughout our visit is only an indication on how he treats the animals in his care. there was no empathy, there was no caring, thoughtful assistance. I felt like I was doing something wrong by asking questions. if he treats his customers with this type of disrespect, i can only imagine how he would treat a resistant or wining animal. we will not be coming back. Read Less

Jacked up prices on the puppy procedure plans to convince you that you are saving. My dog was refused to get fixed and I am still responsible to continue paying the puppy plan. My other dog was on the dental plan to save her teeth and she had 5 teeth extracted and she is only 4. I Signed up for a local vet that has better prices and a lot more welcoming. Peace out Banfield! Read Less

I completely agree with most of the horrible testimony of people. This is by far the worst experience I have ever had in a Vet's office. First, my dog was having some serious pain and the Vet call me saying that "He is happy healthy dog." I didn't take his word, so I took him to another vet (having to pay extra 500$) in order to have my pet diagnosed. My dog was shaking an unable to walk, but the Vet at Banfield was unable to see beyond that. I will definitely do not recommend D. Gupta - he didn't even had the opportunity to talk to me face to face. I explain to him the symthoms and he didn't even acknowledge. Read Less

Got to admit that with all of the bad reviews I was afraid to take my dog here, but I decided to try it out with the free consultation coupon, and they were great with my dog Suzie. I even got the wellness plan for her and it saved me like $500 and only paid $48 for her medicine. I left her with them and walked around the stores and they were finished with her very quickly. She got her vaccinations, blood work an X-ray and it was fast and we found out what her problem is and I can already tell she’s feeling so much better. They even called the very next day to see how she’s doing and if she’s feeling better. Read Less

I've had a long and tumultuous history with this place (don't get me started on their "Wellness Plan"). I'm writing this review now because I don't want anyone else to go through what my dogs been through over the past two weeks. Two weeks ago, we brought her in for a teeth cleaning - they put her under, insert a trach tube for breathing, and she comes out with some nice pearly whites. Awesome! ....Until a couple of days ago. She starts coughing, honking intermittently throughout the day. We think nothing of it until she wakes us up at 4 a.m. (yesterday 1/16) in a fit of coughing like I've never seen before. I schedule an appointment at Banfield for the next day, and leave for work. I come home from work and my dog is pressed up against our front door, hyperventilating for no reason. It doesn't stop. I rush her to Banfield where I pay $45 to "consult" with Dr. Gupta who essentially says there's nothing we can do now, I advise you take her to Blue Pearl (24/7 emergency clinic). Long story short - turns out our dog has aspiration pneumonia with a 104-degree fever when we took her in. What could it be from? The doctor at Blue Pearl, nor I, want to play the blame game, but apparently animal hospitals (especially high volume ones like Banfield) can get a little sloppy with their teeth cleanings - not blocking off the area and letting the excess water from the cleaning run straight down into the dog's lungs. Nothing in her daily routine had changed in those two weeks. Nothing. I don't know what else could've caused my otherwise healthy dog to contract pneumonia besides the teeth cleaning procedure at Banfield. There are probably many reasons this place has almost twice as many 1-star reviews than 5-star reviews. Take this as one of them. Read Less

Been going to Banfield for 2.5 years as it was around the corner from my house and they would take drop offs. Today was our last visit.I've never been thrilled with the service we have received, doctors tend to be condescending, techs read from a script, no flexibility whatsoever on seeing a dog when they need medical attention.A few months ago i was exactly 3 minutes late for our appointment due to the traffic light to get into the shopping center. I even called and said we were stuck at the light. When we walked in, they told me they gave my appointment away...we were less than 5 minutes away. I argued with the tech for a few minutes who just kept repeating, "i understand and i'm sorry."So today, my dog appeared to have the early stages of mange. I called in the morning and asked if there had been any cancellations, and went with Banfield because they already have her records. The tech said to bring her by at 3:30 and took my information.Fast forward to 3:30 today, my husband brings her in and the techs "have no record of her to be seen today" and that they "understand and i'm sorry." My husband called me and handed the phone to the tech and I told her we had been promised a 3:30 spot this morning and the tech said the same exact thing to me that she said to my husband. I told her I didn't care, that my dog needs medical attention and I was promised she would be seen. After going back and forth for several minutes and a million "i understand and i'm sorry"'s later, the tech goes to the back and comes out and said they can see her.The doctor sees her and confirms it's not mange just an abrasion, then proceeds to tell us we should get her an appointment to go under anesthesia for a teeth cleaning. Please just stop with the sales pitches and focus on better care for the dogs and better customer service for the people paying your bills.I've had enough of the back and forth, we'll be headed elsewhere. Read Less

We made an appointment for our kitten vaccine which price was $25, when we went to pay they added $45 visit, we have never asked, they never told us and according to them was mandatory. If it was mandatory we should have been made aware before not at the time of the bill. This place has a very deceiving business practice; our suggestion is STAY AWAY FROM THIS PLACE! Read Less

Terrible customer service. When I called to make an appointment for my dog's comprehensive exam, I specifically told them to NOT give him a Bordetella vaccine. Well, the day has come and Dr. Gupta called to tell me he was ready for pick up, and he did get the Bordetella vaccine myself and my husband told them not to do. Why give this vaccine if he doesn't EVER get boarded?! Very unhappy that I'm paying for a monthly service that is a complete waste. Do not go here. They don't care about your animal, it's just another shady business.Read Less

Dr Humphrey & Banfield South Tampa,  has been nothing but AWESOME & I appreciate that . He's  the only veterinarian there that I will allow my animals to see. He's never shown anything but concern towards my animals and their health. Read Less

This place sucks. You get crappy service but yet a big bill. I took my dog in for a $17 shot but walked out paying $55. They took my dog from me up front took her to the back brought her back two mins later. They considered that to be an office visit. Wtf! These people will steal your money.Read Less

I haven't had any negative issues with this Banfield. I have taken my pet here many times for yearly checkups and seem to have consistent service. They have been upfront with cost and vets listen to me. They do have some turnaround with their Veterinarians but I expect that with a large chain. My pet and i don't seem to have any issues with that. I continue to come in, plus, it's convient being inside PetSmart. Read Less

Would give a 0. The techs are all great however Dr Humphrey is terrible! My dogs ear was bitten at daycare and we couldn't get it to stop bleeding. Every time he shook his head it reopened. We took him to banfield Bc he has the puppy plan. We weren't even called back to the examination room when he was looking at my dog. He sent a tech out to go over the "plan" and prices. He immediately said he needed surgery! Surgery! For a small tear on his ear! Talk about 0 to 100. A 900 dollar surgery and I never saw him even examine my dog. Thank god I am a nurse and have a medical background to know better. Intubation, anesthesia, a catheter, 130 dollar antibiotics!! For a few sutures!!! What a freaking joke. We took him to another banfield down the road. Best decision we could have made. The vet there came in and examined him. Immediately came up w a game plan. Stop the bleeding. She dressed the ear to his head to stabilize it when he shakes to keep him from causing more trauma and rebleeding. She then explained that the ears have tons of vessels and how it was torn, surgery and sutures would do nothing. NOTHING! She said all we can do is stop the bleeding and let it heal on its own. The only reason he would need surgery was if a hematoma developed and it needed to be drained or if the area became necrotic. She gave him rabies vaccine, which the previous banfield never addressed and also gave him some antibiotics. The total was 160!!! She even wanted to see him the following day to redress the area and check the areas blood supply. I have had other issues with this banfield. One time my mother dropped off my dog when he had an ear ache. They told her he was due for blood work, physical, fecal examine and all this other crap. Even showed her a price quote for a couple hundred dollars. She didn't know better and agreed. They called awhile later to say they got my dog and another dog with the same name mixed up and he was ready to be picked up he just needed an ear wash! I'm also just now finding out that follow up visits are free. Not one time has this location ever mentioned coming in for a follow up. They just call to ask "how is your dog after the visit?" Literally the next day. I'm not the freaking vet so how the hell should I know if he is better a day later. Pretty sure his ear ache isn't cured overnight!!!I will never go back to see that vet. He's freaking scary! I'm so glad I found the other banfield. Dr Miller is the best and later I found out she was top of her class! I believe it. I was complaining about the other vet and afterwards I was really impressed how professional she was and didn't bash him... even though she clearly disagreed with his treatment plan.  Again, don't go to the banfield in the petsmart on dale Mabry. Drive 15 more minutes and go to the stand alone banfield by publix. Totally worth it. Read Less

I have never been so upset/angry with a company before in my entire life. I brought my dog in for her scheduled surgery yesterday and was promised that she would be the first dog done because I did not want her to be sitting in a cage all day. I get a phone call at 2pm (after dropping her off at 8:45am) that the surgery before her took to long so she couldn't be done that day. Are you kidding me? So now after she had been sitting in a cage all day (exactly what I did not want) now she couldn't be done at all! I would have made another appointment if she couldn't have been the first dog done I specifically requested that when I made this appointment. Not to mention I had to ask my boss if I could go into work late that day so I could bring her in and my boyfriend who works 24 hour shifts, had to take the day off to pick her up. We lost a lot of money because of this and I am extremely upset. No, I will not be rescheduling. Your company has forever lost my business and I plan on letting everyone know just what kind of service I have received.. Now my dog is walking around with a bald patch on her head where she was supposed to have surgery at and never received it. It is not fair to traumatize an animal and make them sit in a cage all day with nothing done and I will not put her through that again. SHAME ON YOU! Read Less

I have never been so upset/angry with a company before in my entire life. I brought my dog in for her scheduled surgery yesterday and was promised that she would be the first dog done because I did not want her to be sitting in a cage all day. I get a phone call at 2pm (after dropping her off at 8:45am) that the surgery before her took to long so she couldn't be done that day. Are you kidding me? So now after she had been sitting in a cage all day (exactly what I did not want) now she couldn't be done at all! I would have made another appointment if she couldn't have been the first dog done I specifically requested that when I made this appointment. Not to mention I had to ask my boss if I could go into work late that day so I could bring her in and my boyfriend who works 24 hour shifts, had to take the day off to pick her up. We lost a lot of money because of this and I am extremely upset. No, I will not be rescheduling. Your company has forever lost my business and I plan on letting everyone know just what kind of service I have received..  Now my dog is walking around with a bald patch on her head where she was supposed to have surgery at and never received it. It is not fair to traumatize an animal and make them sit in a cage all day with nothing done and I will not put her through that again. SHAME ON YOU!EDIT: I posted this same comment on their facebook page and they have since deleted it/blocked me. Apparently real, honest reviews aren't allowed anymore and if they have the option they will delete them. We all love our animals and they deserve the best! I am an active member of this community and visit the local dog park daily. I will be sure to let everyone know about this situation and what happened! You can't hide all of the negative feedback, Banfield! Read Less

I downloaded the yelp app solely so I could express my discontent with this company. I was scammed into purchasing one of their wellness plans. The last month of my wellness plan my dog needed a shot. They refused to return my phone call until the day after my plan had expired, so I was forced to pay for the shot (shots are included with your wellness plan which is why I decided to purchase one). But that is just a minor inconvenience compared to the hell Banfield has put me through. My dog has demodectic mange and was put on ivermectin. The medication was not working and was making my dog sick. I googled the medication to find that her breed (border collie) is allergic to this medication! At this point I was still on their wellness plan and was unable to cancel; even though they had prescribed my dog a medication her breed was allergic to. Other than their negligence, I have had nothing but horrible experiences at every visit. Aside from the staff being rude, I leave you with the caveat they will always insist on running random tests on your animal, which they obviously charge extra for. They are never able to properly run the test, something as simple as a urine or blood sample, so they have to resort to plan b; a test that is usually double the price. Switching vets was not an easy solution. Every time I called to have my dogs records faxed to my new vet, they would refuse to send it. In summation I feel this practice is concerned with their profits and not the welfare of the animals they treat. Read Less

One thing I think explains a lot is when you look at all these bad reviews, the response from Lisa' is copied and pasted. It's the same one on every bad review! And that's how they treat their clients and their pets. I hate writing reviews like this. I truly do but when it's necessary to help others not have this same experience, I must. I would have given minus stars if I could. Same as you, my dogs are my children. They are my family and I love them more than anything in this world. I brought my dog in to get a check up and get a teeth cleaning and they had called me and said he needed a couple teeth pulled. I was fine with it and told them to go ahead. For the record, when i got there they had pulled out 14 of his teeth. You heard me. 14. All his bottom teeth and a few choice others. The reason I knew this is because they charged me for every individual tooth and when I saw that I lost it. I demanded they give me the teeth and they did. I still have them. One tooth had a small brown spot and the rest there was nothing wrong with. It was completely unnecessary. They charge per tooth and I would have paid ten times that for them not to do that to him.My dog looks like and old man constantly pushing his tongue through the spaces in his tooth gaps.I brought them to another vet and she was sorely disappointed at these actions.On to the next part and another reason you should never go there.I found a lump at the base of my dogs tail and I wouldn't have gone back to this place but I had that prepaid insurance so I figured I would see what they would say. They said they had to remove it immediately, remove his tail and he will have to lose some anal muscles and we would have to start radiation and chemotherapy immediately. I couldn't believe what I was hearing. I was devastated. He's been my best friend for ten years and his breed will live 16-18.I decided to get a second opinion as anyone with a diagnosis like that should.I went to a vet that a friend suggested and he looked into it did some tests, told me what 'could happen' and we went into it with a good attitude.My best friend is sitting next to me right now,with his tail and all his anal muscles and no lump.He's healthy as a little Ox and in love with life.I highly suggest when it comes to vets, go to a private practice and not a corporation that just wants your cash.The last thing that happened and the last time I dealt with them. I still had insurance there so picked up some flea and tick monthly meds and that was it. They had the intestinal fortitude to call me and tell me I owed them money on a prepaid insurance plan! Are you kidding me? And then the secretary whoever he was yelled at me on the phone when I told him to sue me. What a fiasco. It took everything in me not to be extremely violent with these people. And that's not a joke, I would fantasize about doing to them what they did to my dog. I know that sounds horrible but it's the truth.Avoid this place at all costs.Find a private practice vet. Read Less

On Monday, Aug 1st, 2016, I took my dog to the hospital, because he had stopped eating, was throwing up, and hid under the bed for two days. They told me they didn't have a "space" for my dog. I told them my dog was a regular patient and that this was an emergency. The only option they gave me was to "drop-off" the dog and leave, so that a vet could check him if he had time... Hello, this was an emergency! They showed no compassion nor empathy. I had to leave with my sick dog, who was visibly in pain. I was lucky to find Tampa Veterinary Hospital in West Kennedy Ave. They checked my dog in less than 20 min after I checked-in. They had to perform an emergency operation on my dog. They were very caring and loving, so different from the lack of interest and compassion received at Banfield Hospital. My dog is recovering now and soon will be back home. Banfield Hospital is clearly a money making business who doesn't really care about dogs well-being. Needless to say, they lost a customer and an advocate.Read Less

I was a customer at this Banfield for years and had nothing but issues. I stayed a client for longer than I should have because A. I was extremely busy with work and didn't have the time to find a new veterinarian and B. I am fairly laid back and try to give people/companies the benefit of the doubt.The wait time is ridiculous. In the beginning I would take my dog to his appointment which would usually be a 2-3 hour endeavor for basic, routine shots. I then switched to dropping him off and then picking him up later in the day. I would still end up waiting 20-30 minutes at drop off and pick up, so any way you slice it you are going to spend some time waiting. Banfield definitely doesn't have any concern for their clients time.The front desk staff is hit or miss. A few were very polite and welcoming, but depending on who was there I often was met with either rudeness or pure incompetency. One woman in particular was terrible and I always dreading dealing with her because she had such a poor attitude. I started ordering my heartworm and flea preventative from an online company because it was drastically cheaper than Banfield. The company had to have documentation from Banfield stating that my dog had a recent negative heartworm test to send me the meds. This Banfield basically refused to send it. They initially told me that he was due for his HW test and they couldn't send a negative test result-which was untrue. I pointed out that he had just had the test several months before and they then gave in and said that they would fax it-which they never did. After 4-5 calls to request them to fax it and them not doing it, I gave up. I spoke with the pet meds company to cancel my order and they told me that they have issues with Banfield hospitals because they don't want their customers going elsewhere for cheaper meds as its a money maker for them.This office is constantly trying to up charge you or sell you something new at every visit. I had the wellness plan for my dachshund and even with paying almost $40 a month, I still would find myself paying $50-$100 out of pocket on each visit for things that were not covered on the plan. They also ask that you visit every 6 months instead of a routine yearly visit and I believe that this is purely to get more money out of clients. Keep in mind my dog was young, healthy, and only going for his routine shots and I probably spent $600-$800 yearly on just the routine yearly shots/physical. The icing on the cake was when I took my dog in for a skin issue. A previous vet had diagnosed him with allergies years before but I wanted to have him checked out as he seemed to have a flare up. The vet immediately diagnosed him with ringworm which completely alarmed me because it's extremely contagious to people and other animals. She ran a battery of tests, skin scrapings, and prescribed a host of creams, washes, and meds to go home with him. The skin scrapping to officially diagnose the ringworm would take days to get back but she was insistent it was ringworm. I spent the next week cleaning, washing, and quarantining my dachshund from my family and other animals. He had to get medicated baths and have ointments slathered all over him. I spent almost $1000 on his treatments. The day the results were to be ready came and I never heard from Banfield. I had to call their office three different times to finally get someone to tell me that he in fact did not have ringworm and that all the treatments I was giving him and all the money I spent were not necessary. No apology. I promptly took him to another vet who diagnosed him with allergies and gave him the proper treatment. That vet also questioned how a vet could mistake ringworm with his type of skin allergies as the two look nothing alike. I eventually cancelled his wellness plan (which was another fiasco in itself) and found a better vet's office after moving out of state.Bottom line: a greedy, corporate company that only cares about money and less about quality care or customer service. I am involved in the rescue world and I never recommend Banfield to those who ask. Read Less

Banfield pet hospital is a big scam. They convince you that if you sign up for the wellness plan, then you get all services for free for a year. Everytime I come in they try to run up charges for everything, but give you some invoice like you are saving hundreds every time you come in. I got my puppy spayed this week and I paid another $70 before I got out the door. I'm here today and they are trying to charge me another $70. All inclusive my ass....Read Less

I wish I could give 0 starts. Where to start: I found an abandoned cat last year and took him in to have him checked out, get shots if needed, etc. I was sold the Banfield plan which I thought was great - at the time. They gave my cat his shots, "examined him" in a back room (which I thought was weird, as did my mom who has a number of cats and they've always examined the cats in front of her), and said he was perfectly healthy. I took him home and immediately noticed a HUGE bump at the base of his tail. I touched it and he yelped. It was clear he was in pain. I moved his fur back a little bit and noticed a huge bite that was clearly infected. I called them back and they said they couldn't get him in for days. I was like ummm....my cat is clearly in pain and has an infection. Finally after 4 calls and pleas, they gave him an appointment. I don't know how they didn't notice this before during his "comprehensive examination". They said they've give him an antibiotic shot (and they did, but half of it dripped on the exam table before they even put the needle in him). They were about to send him away and I was like what do you want me to do about his pain? They were like "oh, that". So we went on our way, a little hesitant about them, but willing to accept their "mistake". My cat started scooting and twitching a ton so I called and made an appointment. They didn't even do a fecal test - they just blamed him and didn't address my concern of the twitching and rippling of his back after asking 3 times. He had to go back for another shot a couple of weeks later and he was still scooting and twitching so I asked about it again. Ignored about the twitching, blamed him for the scooting (I was asking directly about feline hyperesthesia because his symptoms were so consistent with it). I was ignored. This was on a Saturday.On Monday, I called another vet near my home to get a second opinion. I brought him in that day and they were horrified that they didn't do a fecal test. The vet did a fecal exam and saw something in his stool. She analyzed it under a microscope and it was some sort of bacteria. She prescribed him a medication, gave him a refill, and guess what? The scooting stopped and the bacteria was gone as we had it sent to a lab to find out if there was anything else there. This has cost me so much money because of lazy and uncaring vets. I also got the twitching issue addressed - and he was diagnosed with feline hyperesthesia as I previously thought. They care way more about getting money out of you, up-selling everything they can. The $ comes first, the pet comes second (well, I'm sure they'll find something else to put second - let's just say the pet comes last). When I complained directly to Banfield, they blamed me. I wasn't asking for a refund - I was asking for them to cancel my plan, considering I had proof that they missed a TON of things wrong with my cat. They wouldn't do it. Read Less

Great for spay and shots but when she obviously has a uti and doesn't give you antibiotic cause they can't collect urine for a 70 $ urinalysis cause she already peed... We can go outside catch some in a cup for 10 extra dollars. No she uses a pad but thanks for trying to add to my bill and trying to upsell the urinalysis saying I can't have meds without it bsRead Less

The pet care plan is a total scam. They make your pet do unnecessary services and checkups that add up to exactly the price that you pay for the year so if you decide to cancel early you'll be hit with the full charge. Not only that but they diagnosed my cat diabetic and prescribed him insulin and prescription food. He dehydrated and almost died and I had to bring him into the emergency room a few weeks after. Over $400 visit + $300 for insulin. I ended up switching his diet to fancy feast classic and off the prescription food. He's back up to 10 pounds from a skinny 7 pounds. He's fully active and much more healthy after I put him back on regular canned food. I will NOT bring my pet back here.Read Less

I've been going to Banfield for almost two years. For the most part I never really have issues and although I hate that everytime I go in I feel like my dog is being diagnosed with something although he never had issues, I don't really complain. Today was the worst experience I've had so far. Don't let Dr. Humphrey examine your dog! My dog has been the same weight every time and he tells me my dog is overweight. He tells me he can't feel my dogs ribs or spine . BS! I'm not a vet and I can feel them. I'm not saying I don't like Banfield but this location sucks. Oh and when you call be prepared to go to voicemail a few times before someone answers. Read Less

I am very upset we dropped our doggie off this morning at 8:45 to get a comprehensive exam. I called there at 12 to see what is the status on my doggie and the guy that answered the phone told me Ike was up next and the guy told me the doctor would call me in an hour. Well the hour goes by and no phone call so my boyfriend and I at 130 headed up there. We get there and the guy at the desk tells us that Ike still has not been seen at the time we tell them that we just want to take ike home!!!!! This horrible  for all the animals that have to stay in the cages in the back for 5 plus hours!!!! I will never take my dog there again!!!! Read Less

I am torn as to what to rate Banfield because I think it really depends on what vet you see. Dr. Certa is so wonderful and if I only interacted with him I would give 5 stars. He is always positive and knowledgeable. I think having a vet who is kind and cheerful goes such a long way in making a great impression. Unfortunately I've also experienced other vets who did not come off as friendly at all. They were curt and sometimes judgmental. I took my dog there once because he had a little skin tag growing by his eye. Dr. Certa wasn't available and the vet we saw kept saying it was best to get it removed immediately for several hundred dollars. I'm so glad I stuck to my guts and waited to see if it grew. It literally just fell off two days later. Based on that experience alone I might give Banfield a 1! Read Less

The people are actually very nice, the services are awful however. It's a wellness plan that charges u for everything they do and they do tests before even asking you if you wanna pay for that test. Went to cancel the wellness plan and I was told you can't cancel the "insurance plan" but in banfield they advise it's not an insurance plan but a wellness plan. Don't inform the customer on what they're getting themselves into. Stay away. Read Less

After reading all the reviews I was a little scared to take my fur baby in but my mom raved about how great this place is. I am very happy I did take her advice, My maltese is very nervous about new places but she doesn't mind going in for treatment. The staff is very friendly and the the facility is clean. I have to agree they do try to up-sell but I tend to forget that I do need some things they mention so I don't mind. Read Less

This is by far the worst experience I have ever had at a Vet's office. My wife and I waited 90 minutes for the vet to show up to our appointment. Our vet was Dr. Gupta and he was incredibly rude. I've never felt so uncomfortable at a vet's office and have never had a vet be so condescending. We went to get our cat treated for tapeworm as it is flea season and although we do our best (using Revolution every month and Comfortis during heavier outbreaks) it is difficult to fully get rid of fleas during summer months in FL. Dr. Gupta kept telling us over and over that we need to get our cat on flea medicine even though our cat is already on flea medicine which we had to repeat to him over and over. It was as though he did not believe what we were telling him. Our experience was akin to a teenager receiving a lecture from his parents for something he did not do. He then tried to sell us random products that were completely unnecessary after we already told him we did not want them. Safe to say we will never come back here again and would never recommend this Vet. You are much better off going to a smaller office where they treat people with respect. Unfortunately we had to learn this the hard way. Read Less

The positives about this place... its clean, and they have a friendly front staff that remember you. I dont normally give poor reviews but these are our fur babies and they deserve the best. However, I am not impressed at all. They ALWAYS try to upsell you in some way, whether they are trying to sell their care package or everytime I have been they always say I need to do a teeth or ear cleaning or something, even though I have very healthy indoor cats. I always leave wondering whether or not I was paying for necessary things. Most recently I called a little frantic because I discovered my cats had tapeworms. Unfortuantely I missed a month of flea medicine and BAM. So, the lady I spoke to on the phone seemed rushed and not very concerened, she said she would call me back before giving me any indication if they would be able to see my cats or not (even though Ive been going there since they were kittens.) About 30 minutes later with no call back I called again and spoke to a gentleman who was kind but short and told me he couldnt see them that day and didnt offer my any options. I found another vet (Tampa Veterinary Hospital) which I will be going to from now on. I gave them 5 stars. Read Less

I have a little dog (a yorkie) who gets very nervous with strangers and vets. When my baby (dog) got sick and needed treatment, I called Banfield and they were great with getting me in after work, checking out my dog, and giving her the right diagnosis. She needed extensive treatment (dental work and extractions) which was going to be an expensive vet bill. They worked with my budget and offered a medical plan that would help me give my dog the treatment she needed without making me get a second job. The vet techs were very friendly to me and to my dog. They even called the next day (after both appointments) to see how my dog was doing. Read Less

We had moved from North Tampa to South Tampa and changed vets to be closer to our home. I had enjoyed taking my girls to this clinic until today. I have a 14 yr old dog that ran out or medication she needs to sustain a quality of life. The technician refused to refill her perscription she has been on for over 10 years. They advised that I should take her to her last vet to refill her medication. Well needless to say if they are so uncaring not to take care of the needs of my senior dog then I don't need them to take care of any of my dogs. I have moved their records back to their original vet and will tolerate the 45 min drive to their old vet. Just as an fyi, I contacted the previous vet they took her in the same day and put refilled her perscription with a fu visit in two weeks to accomodate the well being of the dog. Now if Bayshore had did the same offer then I would not have moved their records. I don't need a vet that does put the animals well being as the first priority. The front staff is very nice, the technician I dealt with was uncaring and unprofessional in meeting the needs of my dog. Read Less

After reading what my fellow yelpers have to say; I must admit I am a little tepid to take my girls back.  I used to take them to the one in New Tampa, but found N Dale Mabry one was closed to my home & work..so my only experience so far was taking my 2 year old Australian Shepherd in for her routine shots; the wait was a little too long, but the doctor & nurse were pretty friendly - they gave me some great advice and even mentioned some things the other doctor hadn't.  I do have to take my 8yr old pomeranian in for a teeth cleaning next month, so I will cross my fingers & hope everything goes without a hitch. Read Less

After reading what my fellow yelpers have to say; I must admit I am a little tepid to take my girls back.  I used to take them to the one in New Tampa, but found N Dale Mabry one was closed to my home & work..so my only experience so far was taking my 2 year old Australian Shepherd in for her routine shots; the wait was a little too long, but the doctor & nurse were pretty friendly - they gave me some great advice and even mentioned some things the other doctor hadn't.  I do have to take my 8yr old pomeranian in for a teeth cleaning next month, so I will cross my fingers & hope everything goes without a hitch. Read Less

I would have a agreed with some of the former reviews last year. My 2 boys have been with Banfield since we rescued them. 1 is 9 years old, the other is 5 (originally we were at the Citrus Park location, but moved to S. Tampa.) Just like the others at the Dale Mabry location, I was having issues with not getting calls back, the vet assistants not handling my boys very well (my older one- who's so laid back- even sprayed one guy), pick up and drop off time, to not seeing the same vet twice.Finally, with our last 3 visits for shots, teeth cleaning, and a bad cut, I've come to trust the vet they have there now. He's attentive, calls back himself, personable, and I don't feel like he's trying to rip me off with unnecessary tests, meds, foods, etc. When I arrived to pick up my boys, he has come out to talk with me every single time. Check in & out was no big deal. I really like having them on the wellness plan as it discounts a ton also! Maybe it was growing pains - this location hasn't been open that long. Maybe they just needed to find the right fit in personnel. But this new guy definitely deserves a shot! & I really hope they've shut the revolving door. Read Less

These joker only got 1 star from me because I couldn't give 0 stars.  We took our Doberman Puppy there and they just don't have a clue.  They don't have a clue what is going on, we brought him in to get his shots.  They shot him up in the equivalent of the sciatic nerve, which hurt the hell out of my puppy.  We were lucky it did not due permanent damage.  So we bring him in again for a skin issue, they run a ton of test, we still pay out of pocket a ton, and nothing gets fixed.  In addition they never called us back to give us the results of one of the test.  It's like going to a regular doctor for a physical and they ask you if you need a mammogram, I'm a guy idiot!  So I go to cancel my membership since, I cannot trust either one of my dog with them.  They guy on the phone is constantly trying to convince me on keeping my member ship, I politely tell him, several times, we found a vet we trust.  He keeps on, finally gets abrasive with me.  He was lucky he was in Portland OR, I don't think we would have been the same considering I'm 5'10'' 210 and was fighter.  So they prorate the treatment we had and would have charged us or we could continue the membership until the end of the year.  We chalked it up to a loss, that being said it lead us Dr Murphy in Clearwater at the Animal and Bird Hospital. Read Less

Also wanted to give this place the benefit of the doubt, but left extremely disappointed. My puppy's neutering didn't heal up quickly, they told us $700 because it was an open wound/ "deep laceration". We took him back to the vet at the shelter and they said, "oh that's just a blood clot. We'll rinse it and give you antibiotics." For free. Also, Banfield only had 1 of the 3 prescriptions they said our dog needed so they made us pay for all 3 upfront, but never called us when the other 2 were ready. Heading over there now to ask for that money back and take my pets records elsewhere. This place is exactly what I was scared of... Read Less

As always, I try to give the benefit of the doubt but after several years of the same old crap, I am finally fed up with Banfield at this location.  Even though I have scheduled appointments, it always takes 20-30 minutes to check in and then another 20-45 minutes to check out upon pick up.  There have been numerous occasions when I have received the wrong prescriptive drugs for my dogs, and even the wrong dosage.  Dr.s don't recturn phone calls.  And finally, when one of my poor dogs contracted heartworms, this location would not administer the life saving immidicide but another location would.  Not all Banfields are the same, but I am definitely through with this business.  I will find a good old mom and pop vet and the great service I am paying for. Read Less

I have been taking my four dogs to this clinic since it opened. I joined their wellness plan after carefully reviewing many sites and  the full contract. I was aware of the horrible reviews of Banfield the Pet Hospital in general. I took their wellness plan on one of my dogs. I wish I would have known about this plan much earlier. The price of the "wellness" plan in actuality pays for itself throughout  the year. Yes when you join the plan, they over inflate the prices and that is evident. Remember this is not insurance this is a wellness plan. If you get a calculator and start counting the vet visits, the blood chemistry that this performed, the vaccines, and the dreaded yearly dental cleaning the plan pays for itself, and you see that you do save some money or break even. I have never encountered any problems that appear to be posted on review sites. The veterinarian and the staff do care about your pet. If they suggest something you don't have to perform it right away. You can check prices everywhere and see if it is comparable to theirs, and it usually is 8 times out of 10 with the discount each plan has. It is very convenient to be able to drop off your pet and pick up in the afternoon and if any extra charges that are perceived by the veterinarian before the procedure he or she will inform you, as the consumer has the right to proceed, or not with the procedure or to have the extra work done, They do not force anything on you. Due to their expert care, I have had my four dogs enrolled in the plan and will continue with their enrollment annually.. Remember it is a "Wellness Plan" The more visits and early detection a pet has the longer the life span of a healthy and vibrant pet. I also have a separate veterinarian just in the event something happens after hours, since they do not open after hours or if something that may not be feasible for them to do. Remember "Wellness Plan" Yes they do care about your pet. Five stars for this clinic, staff, and Banfield's Wellness Plan. I'm not an employee and do not receive proceeds from this company. Read Less