On the plus side, they were very nice, saw my cat quickly when he was ill, and made some good suggestions for his care. They have a nice, modern facility and are a fear-free practice. Unfortunately... Read More
On the plus side, they were very nice, saw my cat quickly when he was ill, and made some good suggestions for his care. They have a nice, modern facility and are a fear-free practice. Unfortunately we couldn't stay with them long-term because they're just ludicrously, crushingly expensive and have some strange policies about internet vendors that would have made our life more difficult (who needs that?)Two visits with basic labs, urinalysis, X-ray, a couple of common meds, and some sub-cutaneous fluids was nearly $1000. I looked at my itemized bill and just the sq fluid (literally a bag of saline injected under his skin) was billed at over $50! Again, this is a bag of salt water. For reference, it's $16 at the country vet and $35 at the bougie Hyde Park vet. We might have been willing to deal with that, but the last straw was their weird policy about internet vendors. My cats are old and have special needs. We buy prescription food and 6 different meds a month. I absolutely use Chewy, 1-800 Pet Meds, etc. because I need to shop for the best prices and not spend my entire life picking up cat stuff. When I went to order the new food they'd recommended, they refused to authorize the order with Chewy. They gave me some bizarre song-and-dance about how they didn't feel comfortable working with online suppliers and they just couldn't guarantee the quality since they had no idea where the products came from. I pushed back, and their grand concession was that I could come in every single month and pick up a prescription for their food that I could then send into Chewy. Yeah, no. I don't doubt that they're good vets, but adding the extra errand of having to buy everything from them, and bankrupting myself in the process, made staying with them a non-starter. Read Less