North Bay Animal Hospital
Tampa, Florida
Reviews
Lauren
18 Apr 2021
REPORT
It's took me 9 months and two therapists to feel strong enough to write this review. My experience with this clinic and the horrible death of my 8 month old kitten was the result of incompetence and c...
It's took me 9 months and two therapists to feel strong enough to write this review. My experience with this clinic and the horrible death of my 8 month old kitten was the result of incompetence and callousness. I found this text that I wrote them that states the bulk of my complaint. For context, I was billed over $2,600 and because I was in no condition to deal with this the day after I buried my kitten, I asked them decide what refund they thought was fair under the circumstances (in exchange for promising not to sue them, which I never threatened. I imagined that they had sense of decency. I was wrong.) They decided on about $412 and for that money they tried to gag me. I told them to "keep it. I will not be gagged." People needed to know about this clinic. Pick any other vet and you will get better treatment and better pricing. "I discussed the charges and the medical treatment of Floofy by Drs Peters & Smart. My kitten could have been diagnosed within 6 hours of being seen by Dr Peters and the 5 days of in clinic care charges would not have been necessary except for the euthanasia. The owner and Dr Peters admitted to me on the phone that they knew nothing about panleukopenia and didn't know to test for it. This is the #1 incurable virus for cats in the country! When the more competent Dr Dutton took over the case on the 5th day, she did the parvo test and found it was the incurable pan leukopenia. Dr smart not only did not examine my cat when he took over the case for a day, he took out his feeding tube even though he was half normal weight. You conducted some tests and provided some services that would not have been necessary if Drs Peters & Smart had acted the way any reasonable vet would, like what I did when I saw the test results. (Panleucopenia is one of the top 3 incurable viruses that cats are vaccinated for, including mine, although for some reason, it did not work). Within an hour of seeing my cat, Dr Dutton tested for and found panleuk. Zero white blood cells.(They had dropped slowly over time, but dr. Peters still sent him home with me "cured" on Thurs. night. That's when he crashed and I brought him back the next day still not having any clue why he was dying.) When Dr Dutton called me, I knew there was no saving him. I made the decision to euthanize right then and there. After being forced into a conference call with the owner and at least two other vets, I asked for a refund. An amount they thought their conscience would allow. In my grief, I assumed they had a conscience. I was wrong. They did give me back $400. As you would expect, the owner would never reply in writing. They have managed to get this review removed from Google once before. Let's see how long this lasts. Just be aware that you don't get what you pay for with these people.
Rita Moran
12 Jul 2018
REPORT
I love the friendliness of everyone at the clinic for starters. My doctor is stellar, caring, dedicated, professional and knowledgeable. Also, the clinic extended their hours to accommodate all of us ...
I love the friendliness of everyone at the clinic for starters. My doctor is stellar, caring, dedicated, professional and knowledgeable. Also, the clinic extended their hours to accommodate all of us much more so they are open 7 days now with some evening hours. Highly recommended!
Naomi Rae
31 May 2018
REPORT
Dr. Simon and her staff are compassionate and professional. I've been taking my cats to her for years and years. I trust her completely and would highly recommend her to all my fellow cat lovers out...
Dr. Simon and her staff are compassionate and professional. I've been taking my cats to her for years and years. I trust her completely and would highly recommend her to all my fellow cat lovers out there!
Deanna Huber
16 May 2018
REPORT
Had my first visit with my 2 guys. They were very personable and the place was immaculate. I many ways, it did not feel like a vet office. They had a wood furniture table with a glass top instead o...
Had my first visit with my 2 guys. They were very personable and the place was immaculate. I many ways, it did not feel like a vet office. They had a wood furniture table with a glass top instead of a sterile steel. My cats were putty in the doctor's hands. Great place many thumbs up!
gail smeach
15 May 2018
REPORT
I love taking my dog here and she loves it too. They have taken care of two of my dogs, one for 15 years and another now for over 10 years. The staff is friendly and helpful. The Vets are the best I’v...
I love taking my dog here and she loves it too. They have taken care of two of my dogs, one for 15 years and another now for over 10 years. The staff is friendly and helpful. The Vets are the best I’ve encountered in the 4 states we’ve lived. They always give you an estimate of costs and are very comprehensive in their care. It is up to you, the consumer to decide what to accept.
They literally saved the life of my Maltese twice and have recently discovered a very rare cancer in my lab mix. As these are my family members I make sure they have and are getting the best care possible. They get it here.
Gordon Johnson
27 Apr 2018
REPORT
I visited your animal hospital before we left our beagle, Kaity for a stay. I was very impressed with your facilities and the staff was very pleasant. I was shown around the whole hospital even thou...
I visited your animal hospital before we left our beagle, Kaity for a stay. I was very impressed with your facilities and the staff was very pleasant. I was shown around the whole hospital even though you were having an "all staff" meeting. We left Kaity there for about 6 days as we made a motor trip up north. I was pleasantly surprised to receive either pictures or videos of our "baby" each day. What a wonderful way to make us feel welcome and comfortable with leaving her there.
Chad Ribarich
22 Apr 2018
REPORT
We have been going to North Bay Animal Hospital for 8+ years now and never had any issues. All of the staff is friendly and extreme animal lovers. They always suggest non-pharma alternatives first (wa...
We have been going to North Bay Animal Hospital for 8+ years now and never had any issues. All of the staff is friendly and extreme animal lovers. They always suggest non-pharma alternatives first (warm compress, ear cleaning solutions, etc) prior to dosing the animal. They also test for vaccine anti-bodies in the animals system to determine if more vaccines are needed or if the animal has what it needed until the next visit.
We have a had a few times where we needed to make last minute appointments (dog scuffle etc.) and have always been able to fit us in.
Boarded our 2 dogs (one has an aggressor syndrome where you can't look him in the eyes) for 3 weeks and no issues.
Dr. Lassett preformed tightrope surgery on our Dane/Mastiff and he runs around like like nothing ever happened.
I highly suggest this vet!
Cari Pendleton
11 Apr 2018
REPORT
I trust the vets at North Bay Animal Hospital wholeheartedly. I have an old bunny and I always board her there when I travel, or get her checked out when it seems like something is off. Every vet I've...
I trust the vets at North Bay Animal Hospital wholeheartedly. I have an old bunny and I always board her there when I travel, or get her checked out when it seems like something is off. Every vet I've encountered is very caring and knowledgeable, and the rest of the staff is equally amazing and friendly. I've been to their other location when I've had an emergency and also had a great experience there. Prices are reasonable, not that you can put a price on the peace of mind that comes with having a skilled and caring vet.
Cari P
11 Apr 2018
REPORT
I trust the vets at North Bay Animal Hospital wholeheartedly. I have an old bunny and I always board her there when I travel, or get her checked out when it seems like something is off. Every vet I've...
I trust the vets at North Bay Animal Hospital wholeheartedly. I have an old bunny and I always board her there when I travel, or get her checked out when it seems like something is off. Every vet I've encountered is very caring and knowledgeable, and the rest of the staff is equally amazing and friendly. I've been to their other location when I've had an emergency and also had a great experience there. Prices are reasonable, not that you can put a price on the peace of mind that comes with having a skilled and caring vet.
Colleen Sumner
26 Feb 2018
REPORT
Dr. Lassett and his staff are truly a wonderful group.
They were so kind and understanding and they were instrumental in assisting me with a super sad and difficult situation in having to make the d...
Dr. Lassett and his staff are truly a wonderful group.
They were so kind and understanding and they were instrumental in assisting me with a super sad and difficult situation in having to make the decision to put our ferret to sleep.
They went above and beyond anything I could have ever asked for and I will be a client of theirs for life. I went to them due to the emergency situation and our reg vet was closed on wed. Kudos north bay! See u soon!
Reisa G
21 Jan 2018
REPORT
Didn't like it. First visit for Diarrhea, already put x ray on the estimate? You kidding! I refused! After all day my pet was there, I didn't even get to talk to the vet while I could hear her through...
Didn't like it. First visit for Diarrhea, already put x ray on the estimate? You kidding! I refused! After all day my pet was there, I didn't even get to talk to the vet while I could hear her through the wall? Not personable. No follow up call to see how's my baby doing either. Second visit for shots, another doctor, pushing that teeth cleaning hard! Avoid this kind of vet trying hard to use anesthesia! Say no to them and go somewhere else. Your baby will appreciate you!
Jennifer R.
18 Jun 2017
REPORT
Really Loving this vet and in Home mobile svc so far. Our dog has super anxiety issues going to the Vet & is over 200lbs (English Mastiff), which also makes it difficult getting her in and out of the ...
Really Loving this vet and in Home mobile svc so far. Our dog has super anxiety issues going to the Vet & is over 200lbs (English Mastiff), which also makes it difficult getting her in and out of the car. With their mobile vet services, the doctor and staff come right to the house and it makes it a lot easier for everyone.
A. E.
24 May 2017
REPORT
Get your wallet out. They will convince you that your pet is dying and needs many expensive tests and products, then they will continue to nickel and dime you with fees and charges. And they won't exp...
Get your wallet out. They will convince you that your pet is dying and needs many expensive tests and products, then they will continue to nickel and dime you with fees and charges. And they won't explain to you what you're buying or why or how it will help, just insist that you need it. And that you need a follow up with more expensive charges. And then when that doesn't do the trick it will be another remedy for another problem with another follow up. Go somewhere smaller and old school and find a vet who only wants to provide the necessities instead of being excessive.
nicole vaccaro
12 May 2017
REPORT
The cat doctors team is top
Notch. I will never take my cat anywhere else!
Robert Brophy
18 Mar 2017
REPORT
As usual, Dr. Simon and the staff are great! They really love Sasha & I think Sasha really loves everyone there! Thanks again for a wonderful experience!
Connie Minisci
4 Mar 2017
REPORT
It's my teenage son's first dog, therefore I'm trying to teach him ALL the things associated with dog ownership. The first vet we had was cost efficient. After our first visit at Northbay today, my so...
It's my teenage son's first dog, therefore I'm trying to teach him ALL the things associated with dog ownership. The first vet we had was cost efficient. After our first visit at Northbay today, my son comments about the dramatic difference, in every good way. Thank you for showing him how things should be. We are happy to now have a place with knowledge, kindness, courtesy and exemplary service.
Mare Loiselle
8 Feb 2017
REPORT
Extremely please with the courtesy and care that was given to both my pup and me. The ease of the online system made paperwork a breeze, getting a prompt convenient evening appointment, phone support,...
Extremely please with the courtesy and care that was given to both my pup and me. The ease of the online system made paperwork a breeze, getting a prompt convenient evening appointment, phone support, and very knowledgeable and accommodating staff. I'm pleased to have experienced this kind of well rounded pet care, thank you.
Tina S.
7 Feb 2017
REPORT
I really like the care my dog Sophia has received over the last three years she has been with me. Being that it was my first experience with a dog that was my own and that I didn't know what to expect...
I really like the care my dog Sophia has received over the last three years she has been with me. Being that it was my first experience with a dog that was my own and that I didn't know what to expect with getting a dog from the shelter, I was a little leery trusting my dog's care with just anyone. I'm glad that Sophia is under the care of trusted professionals at NBAH. I found out about North Bay Animal Hospital online and boy am I glad that I did! I have had the pleasure of seeing both Dr. Adler and Dr. Moran and they are phenomenal veterinarians. Their office staff and vet techs are top notch also. Derriann has assisted several times and she is awesome with Sophia and very accommodating and professional. She even asks me if I want anything to drink while I wait a few moments for the veterinarian to enter the exam room. The hospital is clean and has a variety of pet related merchandise also. The staff is professional and welcoming. They do their best to make you aware of what's going on as well as double check to make sure you have everything you need. The doctors and staff aren't pushy and force you to get unnecessary things for your pet. I love that I get my annual license renewal with the county during her annual visit.There is is a boarding section for dogs and cats at this facility. They also send text reminders and confirmation of appointments via phone and email if you opt for it. You can even do the appointment paperwork online and submit electronically! There is also a newsletter that has helpful information for pet owners. North Bay Animal Hospital operates and updates their facebook page fairly regularly and puts worthwhile information regarding pets, has features on certain pets, and posts about how they mentor area children. I will definitely use North Bay Animal hospital for as long as they are available. Thank you team at North Bay Animal Hospital for making my vet needs pleasant for me. Sophia is happy to come here and so am I!
Suzette Robarts
11 Jan 2017
REPORT
Dr Moran is the Best.. All the staff is fantastic. Been going there for over 15 years.
Julie Barajas
22 Dec 2016
REPORT
Great vets and vet techs! I take my dog for bi-annual checkups and he's always thrilled to see everyone no matter what they do to him. Also, they easily handle and manage his obnoxiously happy-self. :...
Great vets and vet techs! I take my dog for bi-annual checkups and he's always thrilled to see everyone no matter what they do to him. Also, they easily handle and manage his obnoxiously happy-self. :D
Mara Seval
8 Oct 2016
REPORT
Brought in a bird I'd adopted from a sanctuary a few days prior. We saw Dr. Adler and her amazing tech, and they handled Castamere very kindly and professionally, even talked to him in a soothing mann...
Brought in a bird I'd adopted from a sanctuary a few days prior. We saw Dr. Adler and her amazing tech, and they handled Castamere very kindly and professionally, even talked to him in a soothing manner when he got anxious. The experience for me was excellent - I wasn't talked down to, but rather felt it was a more personal conversation. Very helpful and knowledgable. I'm excited to have found a great vet for Cass.
Vidalia Barreto
3 Sep 2016
REPORT
I've never cried in any visit (human or pet) but I did today. My little nugget wasn't walking too well, after the check-up the bill came and I was so upset. I started to cry in the office, and it roll...
I've never cried in any visit (human or pet) but I did today. My little nugget wasn't walking too well, after the check-up the bill came and I was so upset. I started to cry in the office, and it rolled down hill. I felt like I should have gotten him sooner to the vet but couldn't afford it since I take care of my elderly mom, he was hurt and I had to wait a week! A WEEK! I felt terrible I couldn't just swipe my debit card to the bills I go. I hugged my little man and cried. The doctor and her tech walked in, and instantly went to work. On me this time, not my rugrat. A box of tissues SUDDENLY appeared, (ten points for the tech, you're a ninja girl!) and the doctor gave me peace of mind. I was freaking out, but she made me feel secure, cared for, and honestly like I was a great mom! I take pride in my two boys, and try to do everything I can to make sure they are happy, healthy, and as close to a resort lifestyle as possible. That moment I wasn't believing it, BUT as usual the vet swoops in and saves the day. Literally one of the best visit, and THANK YOU!
Angelica Abreu
30 Apr 2016
REPORT
First time taking our family pet to the Vet. It went very smoothly, and very cost efficient. Surpassed my expectations.
Jason Wernli
18 Apr 2016
REPORT
I highly recommend this hospital. Their staff and doctors are extremely nice and knowledgable. Dr Welborn is great!
Sara Russell
27 Mar 2016
REPORT
I thought the vet was very friendly. They are knowledgable and will answer any questions, however i was not pleased with a lot of how they operated. They add on wayyyyyy too much tests. They wanted to...
I thought the vet was very friendly. They are knowledgable and will answer any questions, however i was not pleased with a lot of how they operated. They add on wayyyyyy too much tests. They wanted to charge me for taking a blood pressure and added on a whole work up on my 4 year old cat that was acting fine. They then made a mistake with my cats flea medication and under charged me and I stead of.letting it go called me and said I owe them money for their mistake and then preceded to send me a nill. I don't like how they run their business and am looking for a new vet.
Nicole K
2 Mar 2016
REPORT
The veterinarians seem to really care about the animals and the staff is friendly. However, I feel like this place tries to squeeze as much money out of you as they can at every visit. They insist on ...
The veterinarians seem to really care about the animals and the staff is friendly. However, I feel like this place tries to squeeze as much money out of you as they can at every visit. They insist on way more vaccinations than any vet office we've been to, run multiple expensive tests and charge for every follow-up appt. They also have their own pharmacy and somehow my animals always leave with several perscription medications.
Mike Michelin
19 Feb 2016
REPORT
Doctors and staff have always been highly professional and caring of our pets. Very thorough with diagnosis and treatments. Although not our primary vet anymore due to distance, we will never hesitate...
Doctors and staff have always been highly professional and caring of our pets. Very thorough with diagnosis and treatments. Although not our primary vet anymore due to distance, we will never hesitate to make the trip to have our fur kids get treatment here when necessary. Sometimes the billing induces sticker shock but the old saying "you get what you pay for" applies here and we trust the practice to do only what's needed and not tack on extra charges for unnecessary procedures. Thanks North Bay!
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(813) 885-4477
9801 West Hillsborough Avenue
Tampa Florida 33615
Business Hours
Monday
Mon
07:00AM-20:00PM
Tuesday
Tue
07:00AM-20:00PM
Wednesday
Wed
07:00AM-20:00PM
Thursday
Thu
07:00AM-20:00PM
Friday
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07:00AM-19:00PM
Saturday
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North Bay Animal Hospital
Tampa, Florida
9801 West Hillsborough Avenue
Tampa Florida 33615
Business Hours
Monday
07:00AM-20:00PM
Tuesday
07:00AM-20:00PM
Wednesday
07:00AM-20:00PM
Thursday
07:00AM-20:00PM
Friday
07:00AM-19:00PM
Saturday
08:00AM-16:00PM
Popular Hours
6a
12p
6p
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Closed on {{popularHourDay.text}}
Reviews
Lauren
18 Apr 2021
It's took me 9 months and two therapists to feel strong enough to write this review. My experience with this clinic and the horrible death of my 8 month old kitten was the result of incompetence and c...
It's took me 9 months and two therapists to feel strong enough to write this review. My experience with this clinic and the horrible death of my 8 month old kitten was the result of incompetence and callousness. I found this text that I wrote them that states the bulk of my complaint. For context, I was billed over $2,600 and because I was in no condition to deal with this the day after I buried my kitten, I asked them decide what refund they thought was fair under the circumstances (in exchange for promising not to sue them, which I never threatened. I imagined that they had sense of decency. I was wrong.) They decided on about $412 and for that money they tried to gag me. I told them to "keep it. I will not be gagged." People needed to know about this clinic. Pick any other vet and you will get better treatment and better pricing. "I discussed the charges and the medical treatment of Floofy by Drs Peters & Smart. My kitten could have been diagnosed within 6 hours of being seen by Dr Peters and the 5 days of in clinic care charges would not have been necessary except for the euthanasia. The owner and Dr Peters admitted to me on the phone that they knew nothing about panleukopenia and didn't know to test for it. This is the #1 incurable virus for cats in the country! When the more competent Dr Dutton took over the case on the 5th day, she did the parvo test and found it was the incurable pan leukopenia. Dr smart not only did not examine my cat when he took over the case for a day, he took out his feeding tube even though he was half normal weight. You conducted some tests and provided some services that would not have been necessary if Drs Peters & Smart had acted the way any reasonable vet would, like what I did when I saw the test results. (Panleucopenia is one of the top 3 incurable viruses that cats are vaccinated for, including mine, although for some reason, it did not work). Within an hour of seeing my cat, Dr Dutton tested for and found panleuk. Zero white blood cells.(They had dropped slowly over time, but dr. Peters still sent him home with me "cured" on Thurs. night. That's when he crashed and I brought him back the next day still not having any clue why he was dying.) When Dr Dutton called me, I knew there was no saving him. I made the decision to euthanize right then and there. After being forced into a conference call with the owner and at least two other vets, I asked for a refund. An amount they thought their conscience would allow. In my grief, I assumed they had a conscience. I was wrong. They did give me back $400. As you would expect, the owner would never reply in writing. They have managed to get this review removed from Google once before. Let's see how long this lasts. Just be aware that you don't get what you pay for with these people.
Rita Moran
12 Jul 2018
I love the friendliness of everyone at the clinic for starters. My doctor is stellar, caring, dedicated, professional and knowledgeable. Also, the clinic extended their hours to accommodate all of us ...
I love the friendliness of everyone at the clinic for starters. My doctor is stellar, caring, dedicated, professional and knowledgeable. Also, the clinic extended their hours to accommodate all of us much more so they are open 7 days now with some evening hours. Highly recommended!
Naomi Rae
31 May 2018
Dr. Simon and her staff are compassionate and professional. I've been taking my cats to her for years and years. I trust her completely and would highly recommend her to all my fellow cat lovers out...
Dr. Simon and her staff are compassionate and professional. I've been taking my cats to her for years and years. I trust her completely and would highly recommend her to all my fellow cat lovers out there!
Deanna Huber
16 May 2018
Had my first visit with my 2 guys. They were very personable and the place was immaculate. I many ways, it did not feel like a vet office. They had a wood furniture table with a glass top instead o...
Had my first visit with my 2 guys. They were very personable and the place was immaculate. I many ways, it did not feel like a vet office. They had a wood furniture table with a glass top instead of a sterile steel. My cats were putty in the doctor's hands. Great place many thumbs up!
gail smeach
15 May 2018
I love taking my dog here and she loves it too. They have taken care of two of my dogs, one for 15 years and another now for over 10 years. The staff is friendly and helpful. The Vets are the best I’v...
I love taking my dog here and she loves it too. They have taken care of two of my dogs, one for 15 years and another now for over 10 years. The staff is friendly and helpful. The Vets are the best I’ve encountered in the 4 states we’ve lived. They always give you an estimate of costs and are very comprehensive in their care. It is up to you, the consumer to decide what to accept.
They literally saved the life of my Maltese twice and have recently discovered a very rare cancer in my lab mix. As these are my family members I make sure they have and are getting the best care possible. They get it here.
Gordon Johnson
27 Apr 2018
I visited your animal hospital before we left our beagle, Kaity for a stay. I was very impressed with your facilities and the staff was very pleasant. I was shown around the whole hospital even thou...
I visited your animal hospital before we left our beagle, Kaity for a stay. I was very impressed with your facilities and the staff was very pleasant. I was shown around the whole hospital even though you were having an "all staff" meeting. We left Kaity there for about 6 days as we made a motor trip up north. I was pleasantly surprised to receive either pictures or videos of our "baby" each day. What a wonderful way to make us feel welcome and comfortable with leaving her there.
Chad Ribarich
22 Apr 2018
We have been going to North Bay Animal Hospital for 8+ years now and never had any issues. All of the staff is friendly and extreme animal lovers. They always suggest non-pharma alternatives first (wa...
We have been going to North Bay Animal Hospital for 8+ years now and never had any issues. All of the staff is friendly and extreme animal lovers. They always suggest non-pharma alternatives first (warm compress, ear cleaning solutions, etc) prior to dosing the animal. They also test for vaccine anti-bodies in the animals system to determine if more vaccines are needed or if the animal has what it needed until the next visit.
We have a had a few times where we needed to make last minute appointments (dog scuffle etc.) and have always been able to fit us in.
Boarded our 2 dogs (one has an aggressor syndrome where you can't look him in the eyes) for 3 weeks and no issues.
Dr. Lassett preformed tightrope surgery on our Dane/Mastiff and he runs around like like nothing ever happened.
I highly suggest this vet!
Cari Pendleton
11 Apr 2018
I trust the vets at North Bay Animal Hospital wholeheartedly. I have an old bunny and I always board her there when I travel, or get her checked out when it seems like something is off. Every vet I've...
I trust the vets at North Bay Animal Hospital wholeheartedly. I have an old bunny and I always board her there when I travel, or get her checked out when it seems like something is off. Every vet I've encountered is very caring and knowledgeable, and the rest of the staff is equally amazing and friendly. I've been to their other location when I've had an emergency and also had a great experience there. Prices are reasonable, not that you can put a price on the peace of mind that comes with having a skilled and caring vet.
Cari P
11 Apr 2018
I trust the vets at North Bay Animal Hospital wholeheartedly. I have an old bunny and I always board her there when I travel, or get her checked out when it seems like something is off. Every vet I've...
I trust the vets at North Bay Animal Hospital wholeheartedly. I have an old bunny and I always board her there when I travel, or get her checked out when it seems like something is off. Every vet I've encountered is very caring and knowledgeable, and the rest of the staff is equally amazing and friendly. I've been to their other location when I've had an emergency and also had a great experience there. Prices are reasonable, not that you can put a price on the peace of mind that comes with having a skilled and caring vet.
Colleen Sumner
26 Feb 2018
Dr. Lassett and his staff are truly a wonderful group.
They were so kind and understanding and they were instrumental in assisting me with a super sad and difficult situation in having to make the d...
Dr. Lassett and his staff are truly a wonderful group.
They were so kind and understanding and they were instrumental in assisting me with a super sad and difficult situation in having to make the decision to put our ferret to sleep.
They went above and beyond anything I could have ever asked for and I will be a client of theirs for life. I went to them due to the emergency situation and our reg vet was closed on wed. Kudos north bay! See u soon!
Reisa G
21 Jan 2018
Didn't like it. First visit for Diarrhea, already put x ray on the estimate? You kidding! I refused! After all day my pet was there, I didn't even get to talk to the vet while I could hear her through...
Didn't like it. First visit for Diarrhea, already put x ray on the estimate? You kidding! I refused! After all day my pet was there, I didn't even get to talk to the vet while I could hear her through the wall? Not personable. No follow up call to see how's my baby doing either. Second visit for shots, another doctor, pushing that teeth cleaning hard! Avoid this kind of vet trying hard to use anesthesia! Say no to them and go somewhere else. Your baby will appreciate you!
Jennifer R.
18 Jun 2017
Really Loving this vet and in Home mobile svc so far. Our dog has super anxiety issues going to the Vet & is over 200lbs (English Mastiff), which also makes it difficult getting her in and out of the ...
Really Loving this vet and in Home mobile svc so far. Our dog has super anxiety issues going to the Vet & is over 200lbs (English Mastiff), which also makes it difficult getting her in and out of the car. With their mobile vet services, the doctor and staff come right to the house and it makes it a lot easier for everyone.
A. E.
24 May 2017
Get your wallet out. They will convince you that your pet is dying and needs many expensive tests and products, then they will continue to nickel and dime you with fees and charges. And they won't exp...
Get your wallet out. They will convince you that your pet is dying and needs many expensive tests and products, then they will continue to nickel and dime you with fees and charges. And they won't explain to you what you're buying or why or how it will help, just insist that you need it. And that you need a follow up with more expensive charges. And then when that doesn't do the trick it will be another remedy for another problem with another follow up. Go somewhere smaller and old school and find a vet who only wants to provide the necessities instead of being excessive.
nicole vaccaro
12 May 2017
The cat doctors team is top
Notch. I will never take my cat anywhere else!
Robert Brophy
18 Mar 2017
As usual, Dr. Simon and the staff are great! They really love Sasha & I think Sasha really loves everyone there! Thanks again for a wonderful experience!
Connie Minisci
4 Mar 2017
It's my teenage son's first dog, therefore I'm trying to teach him ALL the things associated with dog ownership. The first vet we had was cost efficient. After our first visit at Northbay today, my so...
It's my teenage son's first dog, therefore I'm trying to teach him ALL the things associated with dog ownership. The first vet we had was cost efficient. After our first visit at Northbay today, my son comments about the dramatic difference, in every good way. Thank you for showing him how things should be. We are happy to now have a place with knowledge, kindness, courtesy and exemplary service.
Mare Loiselle
8 Feb 2017
Extremely please with the courtesy and care that was given to both my pup and me. The ease of the online system made paperwork a breeze, getting a prompt convenient evening appointment, phone support,...
Extremely please with the courtesy and care that was given to both my pup and me. The ease of the online system made paperwork a breeze, getting a prompt convenient evening appointment, phone support, and very knowledgeable and accommodating staff. I'm pleased to have experienced this kind of well rounded pet care, thank you.
Tina S.
7 Feb 2017
I really like the care my dog Sophia has received over the last three years she has been with me. Being that it was my first experience with a dog that was my own and that I didn't know what to expect...
I really like the care my dog Sophia has received over the last three years she has been with me. Being that it was my first experience with a dog that was my own and that I didn't know what to expect with getting a dog from the shelter, I was a little leery trusting my dog's care with just anyone. I'm glad that Sophia is under the care of trusted professionals at NBAH. I found out about North Bay Animal Hospital online and boy am I glad that I did! I have had the pleasure of seeing both Dr. Adler and Dr. Moran and they are phenomenal veterinarians. Their office staff and vet techs are top notch also. Derriann has assisted several times and she is awesome with Sophia and very accommodating and professional. She even asks me if I want anything to drink while I wait a few moments for the veterinarian to enter the exam room. The hospital is clean and has a variety of pet related merchandise also. The staff is professional and welcoming. They do their best to make you aware of what's going on as well as double check to make sure you have everything you need. The doctors and staff aren't pushy and force you to get unnecessary things for your pet. I love that I get my annual license renewal with the county during her annual visit.There is is a boarding section for dogs and cats at this facility. They also send text reminders and confirmation of appointments via phone and email if you opt for it. You can even do the appointment paperwork online and submit electronically! There is also a newsletter that has helpful information for pet owners. North Bay Animal Hospital operates and updates their facebook page fairly regularly and puts worthwhile information regarding pets, has features on certain pets, and posts about how they mentor area children. I will definitely use North Bay Animal hospital for as long as they are available. Thank you team at North Bay Animal Hospital for making my vet needs pleasant for me. Sophia is happy to come here and so am I!
Suzette Robarts
11 Jan 2017
Dr Moran is the Best.. All the staff is fantastic. Been going there for over 15 years.
Julie Barajas
22 Dec 2016
Great vets and vet techs! I take my dog for bi-annual checkups and he's always thrilled to see everyone no matter what they do to him. Also, they easily handle and manage his obnoxiously happy-self. :...
Great vets and vet techs! I take my dog for bi-annual checkups and he's always thrilled to see everyone no matter what they do to him. Also, they easily handle and manage his obnoxiously happy-self. :D
Mara Seval
8 Oct 2016
Brought in a bird I'd adopted from a sanctuary a few days prior. We saw Dr. Adler and her amazing tech, and they handled Castamere very kindly and professionally, even talked to him in a soothing mann...
Brought in a bird I'd adopted from a sanctuary a few days prior. We saw Dr. Adler and her amazing tech, and they handled Castamere very kindly and professionally, even talked to him in a soothing manner when he got anxious. The experience for me was excellent - I wasn't talked down to, but rather felt it was a more personal conversation. Very helpful and knowledgable. I'm excited to have found a great vet for Cass.
Vidalia Barreto
3 Sep 2016
I've never cried in any visit (human or pet) but I did today. My little nugget wasn't walking too well, after the check-up the bill came and I was so upset. I started to cry in the office, and it roll...
I've never cried in any visit (human or pet) but I did today. My little nugget wasn't walking too well, after the check-up the bill came and I was so upset. I started to cry in the office, and it rolled down hill. I felt like I should have gotten him sooner to the vet but couldn't afford it since I take care of my elderly mom, he was hurt and I had to wait a week! A WEEK! I felt terrible I couldn't just swipe my debit card to the bills I go. I hugged my little man and cried. The doctor and her tech walked in, and instantly went to work. On me this time, not my rugrat. A box of tissues SUDDENLY appeared, (ten points for the tech, you're a ninja girl!) and the doctor gave me peace of mind. I was freaking out, but she made me feel secure, cared for, and honestly like I was a great mom! I take pride in my two boys, and try to do everything I can to make sure they are happy, healthy, and as close to a resort lifestyle as possible. That moment I wasn't believing it, BUT as usual the vet swoops in and saves the day. Literally one of the best visit, and THANK YOU!
Angelica Abreu
30 Apr 2016
First time taking our family pet to the Vet. It went very smoothly, and very cost efficient. Surpassed my expectations.
Jason Wernli
18 Apr 2016
I highly recommend this hospital. Their staff and doctors are extremely nice and knowledgable. Dr Welborn is great!
Sara Russell
27 Mar 2016
I thought the vet was very friendly. They are knowledgable and will answer any questions, however i was not pleased with a lot of how they operated. They add on wayyyyyy too much tests. They wanted to...
I thought the vet was very friendly. They are knowledgable and will answer any questions, however i was not pleased with a lot of how they operated. They add on wayyyyyy too much tests. They wanted to charge me for taking a blood pressure and added on a whole work up on my 4 year old cat that was acting fine. They then made a mistake with my cats flea medication and under charged me and I stead of.letting it go called me and said I owe them money for their mistake and then preceded to send me a nill. I don't like how they run their business and am looking for a new vet.
Nicole K
2 Mar 2016
The veterinarians seem to really care about the animals and the staff is friendly. However, I feel like this place tries to squeeze as much money out of you as they can at every visit. They insist on ...
The veterinarians seem to really care about the animals and the staff is friendly. However, I feel like this place tries to squeeze as much money out of you as they can at every visit. They insist on way more vaccinations than any vet office we've been to, run multiple expensive tests and charge for every follow-up appt. They also have their own pharmacy and somehow my animals always leave with several perscription medications.
Mike Michelin
19 Feb 2016
Doctors and staff have always been highly professional and caring of our pets. Very thorough with diagnosis and treatments. Although not our primary vet anymore due to distance, we will never hesitate...
Doctors and staff have always been highly professional and caring of our pets. Very thorough with diagnosis and treatments. Although not our primary vet anymore due to distance, we will never hesitate to make the trip to have our fur kids get treatment here when necessary. Sometimes the billing induces sticker shock but the old saying "you get what you pay for" applies here and we trust the practice to do only what's needed and not tack on extra charges for unnecessary procedures. Thanks North Bay!
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