If there was an option to give less stars, I would. I am extremely displeased with Westchase Veterinary. I came into my first appointment at Westchase Vet, with many questions for our new vet, Dr. ... Read More
If there was an option to give less stars, I would. I am extremely displeased with Westchase Veterinary. I came into my first appointment at Westchase Vet, with many questions for our new vet, Dr. Emily Barr. Dr. Barr left our first appointment before I even got to ask my questions, because she was pulled into an emergency. I tried to be understanding given I would want the same care shown if I ever needed these services, albeit quite frustrated. Nothing like paying for an appointment, that you don't get everything you hoped for out of. I was also told during this appointment, that if I made an appointment with a different vet in the same practice, I would have to pay an additional new patient fee by the front desk staff. More trouble brewed, when I asked for all of my dog's records to be shared with his vet in PA, who I am continuing to see (even if it means flights home) because I've been so underwhelmed by everyone at Westchase Vet. Also, we've rarely been called after appointments and vaccines to see how Trevor is holding up. Everything has come to a very bad point, when I tried to make Trevor an appointment for what I am deeming an emergency. When I originally wanted to make this emergency appointment on Friday, I was told I would have to wait until Sunday. Today rolled around and I unfortunately needed to postpone because I was having issues with my car not starting. As soon as I got that resolved which was still in your hours, I was told my pet could not be seen as an emergency even though his condition is concerning. I know it is concerning, because I've been very blessed to be able to touch base with is vet in PA who does seem to care about Trevor and his well-being. To me this is blatant picking and choosing, on which customers you like will treat. I was not able to get any answer on why Trevor wasn't as valuable as the one who was prioritized over Trevor during our initial appointment.Read Less