I used to absolutely love this place and have gone there for years. Unfortunately the last couple visits have been very frustrating, and the most recent boarding experience was horrible. Still, that a... Read More
I used to absolutely love this place and have gone there for years. Unfortunately the last couple visits have been very frustrating, and the most recent boarding experience was horrible. Still, that alone wouldn't prompt me to write a bad review. It's the lack of concern for the problems, no follow up when calls were promised, and no attempt at a resolution that prompted this review, along with the fact that my dog came back sick and no one had even noticed. I had boarded my cat and dog there last week. They lost the cat's blanket (which was very important to him) and his collar with rabies tag. At first they tried telling me that he didn't come in with either, then agreed that he had, but they couldn't find them. Twice I was promised a phone call by Dorinda who would help take care of it. No call ever came. I went there in person, and they couldn't offer anything for the lost items, or the fact that I now had to spend to get a new tag. When I asked for a new tag, I was simply told I'd need to go to the county for one. Worse than losing the cat's things and doing nothing about it, though, is when my dog came out she was hacking terribly. I asked about it, and people in the waiting room even commented on it, and the attendant simply said "oh, I thought that was normal for her." No, it's not normal, and if there wasn't so much staff turnover in the back they would have known. Under any circumstance, someone should have at least called me to discuss her rather than letting her sit there sick. I thought that by boarding at the vet she would get attention if she had medical needs. The only attention they gave her was to put a cone on to keep her from chewing on her front feet from stress. I never see Sal there anymore. When I asked to talk to him, I was told he's out of town and doesn't come in anymore. The old medical staff is gone, and there are new people now. The front office staff are truly wonderful, and I will miss them very much, but it's time to move on.Read Less