El Cid Animal Clinic

DO. NOT. GO. HERE. Worst vet on the planet. Charged me a fortune, only for me to have to turn around and spend $500 the next day for an illness that was clearly present at El Cid, but they just ignored and said didn't exist. Then the AWFUL staff, tried to prevent my car from getting treatment at another vet when they called for her records. 5 months later and they refuse to stop stalking and harassing me. They do not care about animals and severely harmed mine. Disgusting business. Read Less

The absolute best animal clinic around. Dr. Garcia has treated and cared for all our family pets ranging from cats, dogs, and even a hairless rat. His staff go above and beyond to make sure that our four legged babies are tested with compassion, respect and professionalism. I wouldn't trust anyone else and haven't for over 15 years now. If you want the best for your pets, look no further than El Cid Animal Hospital. Read Less

finally after being in west palm beach area with multiple animals over many many years I found a great vet in Dr. Garcia and his staff is lovely and very professional .... I highly recommend El Cid animal Clinic Read Less

It's been two years since I have been to El Cid Animal Clinic and all of a sudden a collection agency started calling me about a measly $38 bill. I contacted El Cid and went in person to clear this up three times and each time the Office Manager was not able to get to me or was not there. "Why not call a customer about a bill right away if you forgot to bill for something two years I asked?" They said we send everything to collections. No wonder I left that overpriced s... show. Read Less

I was very happy with my experience with my sweet Yogi Bear, who unlike most dogs loves his doctors. I saw and met Dr. Poole for the first time since Dr. Garcia was on vacation and had a lovely experience. She was kind and informative and took care of his issues on the spot. I would highly recommend their office. Great staff. like family. Marilyn West Palm Beach, Fl. Read Less

El Cid Animal is full of kind, knowledgeable people who are committed to providing fantastic veterinary care! The team is excellent, questions are answered quickly, and they’re always willing to assist. Read Less

Really nice veterinary service...extremely clean facility with an awesome staff too...we stopped by on the way to the Bahamas by yacht to get proper documentation to let the dogs enter into the Bahamas Read Less

One can only hope that the care given the animals far exceeds the terrible service owners receive from the desk staff and technicians. I concede that pay and available qualified candidates my limit the pool of quality personnel available, however, the present choices are woefully lacking in compassion, verbal skills and the basics of listening before just repeating the same answers. I suggest experimenting with high pay to access a better gene pool. I insisted the practice of requiring prepayment of the minimum of the most catastrophic results, in lieu of the prepayment of the most minor results, is not a true payment of a minimum. That statement got a response of “Huh? Let me check”. I was informed that the minimum of the maximum was necessary. So of course I prepaid the wrong amount in a process that doesn’t provide a receipt or a view of the payment you’re authorizing! I questioned the practice and was told, “That’s our system.” How could that possibly make it right? Of course, the minimum procedure was only necessary for my pet so I received a credit. I again had to sign an electronic pad that didn’t show the invoice I was signing. When all was done I received an invoice with a negative balance. I asked how I was going to receive an insurance payment for a negative balance. The response was, “It will be okay, that’s how our system works.” In what universe is that answer acceptable? I stated that I couldn’t imagine how an insurance company could pay on a confusing bill. I was told by the technician that, “We don’t never have no problems with insurance.” Of course my insurance company didn’t pay my claim showing a zero balance. Only after the denial and my explanation of the moronic practices of El Sol Animal Clinic was my claim reexamined and paid. The claim adjuster said he had never seen such a confusing statement. My dog, however, seemed satisfied even though desk staff forgot to give me her medications for which I was charged! Read Less

Dr. Garcia was amazing! He gave me multiply options (both medical and holistic) for my dogs care. It is clearly evident that he is concerned about his patient's wellbeing. Highly recommend visiting the clinic. Read Less

The doctor takes the time to explain everything in layman's terms. There's usually a wait time, but for the prices they offer, it is to be expected. You can tell the team loves animals. Also, if you're a customer, sometimes there's a photographer that comes in to take photos of pets. Vasi (the photographer) is INCREDIBLY gifted and also passionate. Look at my baby, I love this place. If I could give them 10 stars, I'd give them 12 Read Less

My best friend Wazoo has been seen by Dr. Xavier Garcia, DVM. Aproxamatly 7 times in the past 5 months for various problems, one of which several other vets had not been able to solve ( a chronic fungal infection in his paw) after isolating the pathogen a creative solution was found after some consideration and research by Dr. Garcia. I have found him to be a considerate, compassionate, and exceptionally competent the physician. Highly recommended. (I have worked as a veterinaria technician and am currently a surgical technician). Read Less

Dr. Brown and staff were both helpful and efficient with resolving my dogs tooth problem. He had a consult and following day he had his procedure. Would recommended to anyone who's pet has a dental issue that requires a specialist. Thanks El Cid! Read Less

This was the worst animal clinic I ever been too I took my dog there we waited 3 hours and never got to see the doctor my dog had a 104.4 fever they just send us home practically kick us out cause the doctor wanted to go home this is the worst doctor ever do not take your pet's here they will die under his careRead Less

I am extremely glad that I switched over to this clinic I wasn't getting the results that I wanted at my previously Vet until I switched over to Dr Garcia . Now my dog Honey is doing so much better and the results are amazing everyone is very nice and welcoming ! I would definitely recommend this place to everyone I know they are great!! Read Less

Dr. Garcia has helped care for all of my pets for many many years. He and his staff are compassionate and knowledgeable. He has been with me on some of the saddest days of my life and also helped heal many of my pets including one no other vet wanted to help. I wouldn't trust my family with anyone else. Read Less

Will return. The staff is helpful and friendly. Dr. Garcia and visiting Dr. Colon are knowledgeable and care about educating their clients. They considered my budget and gave training tips for my puppy. Read Less

Dr. Garcia has been my family's vet for the past 15 years. His careful attention to details and extensive knowledge of the veternarian field is impressive. His staff has always been attentive and they have treated my four dogs with kind hearts and open arms. His pricing for services is also very reasonable and you get tremendous value for your money. You can't go wrong with El Cid! I recommend Dr. Garcia to anyone looking for a competent and professional vet. Read Less

Dr. Garcia's staff falls in love with every pet they take care of. Everyone in the clinic is a professional. They sit on the phone with me for over an hour every time I call. My puppy is a klutz and a bit accident prone.At 4 months old my pup tripped pulled a muscle in his leg. I freaked out and took him to a emergency clinic. The next day when I took him to El Cid Dr. Garcia walked me through all of the possibilities that could be at issue and FIRST suggested that I give him some rest. Dr. Garcia has NEVER recommended surgery as a first option and even the ONE time we contemplated surgery he opted to first take an x-ray to determine if it was absolutely necessary.On another occasion my pup was becoming sick from Ekubena, Blue Buffalo and other pet foods. Dr. Garcia recommended a veterinary food that turns out is PERFECT for my pup because he stopped having runny poops and throwing up bi weekly.Another good thing that sets Dr. Garcia apart from most animal clinics is that he does not make drugs for the pets in his facility or order them from pet meds.com. because a vet is NOT a pharmacist they should not make the drugs for the dogs on their own. Also pet meds occasionally sells expired medication that could harm your pet. Garcia works with two local pet compounding pharmacies to get medication that is fresh, safe and prepared by an expert, not a vet trying to increase profit margins.My mother recommended Dr. Garcia to me because she has been bringing her dog there for 2 years. I've been with Dr. Garcia for a little over a year and he and his staff are the most considerate and reasonably priced vet around. Also he insisted i sign up for pet insurance with covers 90% of the visits to his facility.El Cid is worth me driving past 20 vets from Delray Beach to West Palm to treat my pup. If you are considering this vet you are in safe hands! Read Less