Stop and read this review PRIOR to bringing your pet here.This place looks beautiful and I'm sure it is, because they charge you a small fortune to treat your pet during a very stressful time.I came h... Read More
Stop and read this review PRIOR to bringing your pet here.This place looks beautiful and I'm sure it is, because they charge you a small fortune to treat your pet during a very stressful time.I came home from work to find my dog unresponsive. I got her up and moving and rushed her to this emergency animal hospital. We checked in and they took her back. At this point, she was walking and alert. They looked her over, took her temp and listened to her heart. They then told me they needed to take her blood pressure and took her away from me.When the doctor came in, she told me that my dog was going to have to stay overnight, I asked based on what since they hadn't even done bloodwork. They based it on her pink gums. I told them no, that I would wait for the bloodwork, I wasn't having her stay overnight for pink gums. The bloodwork comes back a half hour later and it shows nothing. The doctor convinces me that my dog needs to stay at least for a few hour; but tells me that I cannot see her before I leave so that she doesn't get upset seeing me leave her. I leave there around 6:30 p.m. At 9 p.m. I called to inquire on my dog, the doctor was busy so I had to wait for a call back, even though I was assured repeatedly that I could check on my dog at any time. The doctor calls me back and I tell her that I want to come get my dog. She finally agrees, but says I need to wait an hour.I arrive one hour later and ask for my dog. I then wait, and wait. After 15 minutes, I ask again, I was told that there are other emergencies and I will have to wait. Finally, after waiting for 40 minutes, I go back up to the desk and I loudly tell them that I want my dog, I am not waiting any longer. I came there for my dog and I want her now. I get no response from them, but the doctor dos come out and tell me that she didn't even know I was there.They bring my dog out to me and I go to pay the bill. The girl at the desk tells me my card is declined, I tell her there is no way, there is a $25,000 limit on that card; she responds and says "it must be nice to have a card with a $25,000 limit on it" she re-runs my card and it works....I had many responses for her, but decided to just leave so I could get my dog home.I liked the doctor, I really did, but I don't like or trust this place. My dog did not need to stay, even for the amount of time that she did. I feel that they don't listen to what the pet owner is stating. I told them many times about my dog's separation anxiety, that always makes trips to the vet worse for her.I believe my regular vet could have figured out that my dog's cancer is spreading, it sucks and it is horrible for me to deal with, but Palm Beach Veterinary Specialist made this experience even worse for me, not including the small fortune they charged for bloodwork and IV's. Read Less