The staff do a great job at explaining what treatment is best for my pet. As a doctor I understand how difficult it can be to recommend a treatment and when you add pet owners in to it some people can be so unreasonible thinking these doctors make money bases on selling medications. I trust these doctors with my pets life. Read Less

My pug dog, Arthur, is 9 years old. He's been a wonderful, faithful pug. I decided to take my pug to this Banfield location because it was convenient and hey, it's attached to Petsmart, where I always bought his food, right?? If Petsmart associates with Banfield, it must be at least decent, right??? the vet tells me, "OH ..your dog's teeth are terrible" or something of the sort, you should really get him to see the dentist because if you don't, you're putting your dog at risk for x y & z.. " I mean, to hear this vet talk, you'd of thought that my dog's teeth were in shambles. After all, I'd never given him those dental treat/tarter control things.. and after all, I'd never taken him to get his teeth cleaned in his whole 9 years.. shame on me, what a terrible dog owner. So I sign up for their wellness plan again for the 2nd year in a row, only this time it includes that dental cleaning exam where he gets anesthetized because, "Oh no, my dog's plaque is terrible, what a terrible owner I am!".. and so he goes in to get anesthetized & gets his teeth cleaned, great... everything went according to plan, perfectly smooth.. EXCEPT, when I pick him up, the vet assistant tells me, "His teeth looked great! we hardly needed to clean anything off of his teeth! just a tiny bit of plaque at the back..." wait---WHAT?!? I WAS LIVID. How are you going to tell me that my dog's teeth were amazing???? Do you realize I paid $300 to get those teeth cleaned and put my dog's life at risk going under anesthesia??? I never said a word to the vet assistant, because she was just doing her job and she was honestly so bubbly and sweet, but to the vet who told me my dog's teeth were terrible and full of plaque and that I needed to get his teeth cleaned... OH I wanted to give her a piece of my mind! Can you imagine my anger.. I TOLD THAT lady that I didn't have an extra $300 to spare.. I TOLD her that, but she kept a straight face and told me he needed it done and then I learn that his teeth were actually in great shape and hardly anything was needed .. I live in a wealthy area so I understand most people around me feel $300 ain't no thang.. but please... not everyone who lives in this area has $300.. we have apartments around too... Ross is great, we can wear brand name clothes at cheap prices and look like a million dollars when we don't actually have that kinda cash. Maybe I did well in my shopping at Ross, but VET, look, I didn't have that money to burn. AND THEN there's the anesthesia!!!!!!!! ANIMALS DIE WAY TOO OFTEN going under anesthesia. The world is happier because Arthur lives in it! I would NEVER have put my dog under that kind of a treatment unless I HONESTLY BELIEVED it was in the best interest of my dog. TO HEAR that vet tell it, she made it sound like my dog DESPERATELY needed that treatment, that his teeth were just awful.. Are their profits down so low? are they not making enough with their business??? Where is the owner??? Was his vacation last year not fancy enough? Do his children not go to a nice enough school? that he felt the need to make sure that the bottom line met a certain amount at the Banfield Pet hospital??? I shake my head. And then there was the suggestion afterwards that I give my dog antibiotics... after all, they were discounted 20%.. I said, "Do I need to give him antibiotics?? More potentially harmful medicine??" Then the vet assistant stepped back and thought about it, "No.. not unless he swallowed tarter and a bunch of plaque, etc"... "Oh, okay then, I guess I won't buy any".. BUT I didn't word it the way the vet tech/assistant worded it.. the way in which she worded it, it sounded as if my dog needed it.. why are they even bringing it up, unless my dog ABSOLUTELY needed it?? they were going to SELL that medicine to me, those antibiotics,.... I'm sure they believe taking antibiotics at random is perfectly safe...I HEAR NIGHTMARE stories about pets not waking up from anesthesia.. IT IS NOT THE SAME as a human going under anesthesia. Who is the vet looking out for? Your dog? You? or the business?? Read Less

My dog came in for a breast cancer surgery. she had the surgery and when I came to pick her up they did not let me talk to the Doctor. I waited and waited and all they told was that the doctor was busy with other appointments. No one at the front desk could tell me what was done to my dog or anything about it. After waiting for 30 minutes and my dog crying (probably in pain) someone in the front desk gave me the medicines and told me that I was all set to go because the doctor was busy. This is not how they should deal with someone who's dog just her 2 breasts removed. I have no information on what happened there, and it's going to take 5 days for the doctor to call me back because she'll be back in the clinic in 5 days. NOT EVEN A PHONE CALL. All they want is to take as much money as they can from people. I paid over $1,100 (plus exams) for the surgery that i was told it was going to cost $700 Read Less

Banfield is a high volume facility that makes its money off of wellness plans plain and simple. They overcharge and under deliver- My husband and I are out of the country and our house sitter brought our dog in due to an unfortunate accident. She was face timing with us and the girl at the front desk Megan was SO incredibly rude and gave such attitude to us on the phone during an emergency it was unbelievable. They hire the WORST people at the front to deal with customer service- this isn't the first time this has happened. The front desk girls are not compassionate with terrible bedside manner. So they say my dog need's surgery- but that they will do blood work to see if he's a candidate and then call to see if we wanted to proceed. There was no call. They went right into surgery without notifying us. After the surgery, the front desk called our house sitter and said he will be ready to be picked up in an hour. Not ONCE did a vet call to discuss anything- no details- nothing. We have no idea what vet did the surgery!! No one called to let us know about details or anything- just that he's doing fine and will be ready to be picked up in an hour. HOW is that ok? When our house sitter picked him up we finally said via face time we wanted to speak to the doctor- and the woman at the front desk said we had to pay before we could speak to anyone. Once again- HOW is this ok? This isn't about quality care for patients, their only concern is about money. Our house sitter gave the front desk girl her phone so we could give our credit card number and the woman positioned the phone so she wouldn't have to look at us. I will say the doctor was super nice and very thorough- but after such a terrible time with the front desk girls, it leaves such a bad taste in my mouth. Of course it was cheaper for me to put him on this wellness plan-so now I'm locked in to 12 months of this dealing with horrendous customer service. They should be ashamed of themselves. Read Less

Called to get a refill on heart worm medication for my pet that is a banfield client and has been for over a year. This location refused to sell it to me because their vet that was working has not seen my pet before. I informed the manager that that makes no difference as long as my pet is up to date on her heart worm test as well as has been on the medication without any breaks and has seen a veterinarian within the past year they are able to dispense the medication. The purpose of using banfield is so if you are away for any reason you can go to any location not just the one to get medication or treatment for your pet. Do not go here!! Sorry manager you just lost business for your location and I have 4 dogs that is a lot of money you are losing! Read Less

My dog has seizures. Banfield has given my dog a prescription that has stopped her seizures. We were running low and went to our pharmacy to get a refill (we had 4 but the refills have expired on time). My pharmacy has called up at the Winter Garden location all week and faxed requests. They let us know they haven't heard back and my wife called to get them to approve the refill. They have not. We are now down to 1 pill, the doctor there today won't meet us for a short visit to give us the prescription, they won't sign off on the prescription and they are saying there is nothing they can do. My dog could have a seizure and die. Thanks for your help. We have been trying to get them to refill this for a week. How long does it take to return a phone call. I have been a customer with 2 pets at Banfield for over 7 years. My favorite part was while on hold I am listening to a hold message about "how at Banfield we know this goes beyond just a doctor's visit..." All I care about is getting my dog her prescription. Someone call me back and do the right thing. Read Less

I came to pick up my pet after a drop off service on Monday, March 20, 2017  and the tech who was working with him that day handed my dog with a really bad attitude and making derogatory comments about my dog in front of at least 4 other people waiting in the reception area. Her actions are not only a violation of my pet's privacy rights but also unethical. If she had something to say about my dog she should have call me to an examination room and talk to me in private. I would have also appreciate some sort of recommendations as oppose to receiving harsh criticism in front of a bunch of strangers.  I then tried to bring up this problem with the manager at this Banfield location and all he had to say was that she was trying to explain to me the problems they experience with my dog that day and that my dog was aggressive and dominant to other dog while I was checking him in....not TRUE!!!!!!...there was another dog next to me and my dog was obviously bigger but he just approach the other dog to say hi and even the other dog owner was ok with that. My dog has been a patient at this facility for about 3 years and never experience problems until a recent change in staff. No one report about having problems with him before.  In fact he received services at the grooming salon on Sunday, March 19, 2017, the day before the most recent incident with the Banfield staff; he received a haircut, nail trimming, and his teeth were clean without any problems reported by the staff at the grooming salon. Read Less

Drop off only. Terrible!! If we treat our dog like family, would you leave it there the entire day, on a cage, waiting for an exam?? No more appointment with the vet, very frustrating. Took my dog there to treat diarrhea and after all the prescribed medication she is still not ok.Read Less

We moved to the Orlando area from Vegas in 2016 and had our five pets' records switched to this Banfield on Daniels Rd. This place has been giving me a headache ever since. In Las Vegas our pets went to the vet twice a year and everything was taken care of during those two times whether it be a vaccine or dental work. Ever since we have been taking them to the Daniels Rd one here we seem to have to go several more times because when I bring in the animals for their semi annual they are always like oh, you didn't mention you wanted dental today. I'm like it is due, why wouldn't I want it done. It is traumatizing for them to be removed from their relaxing homes and taken somewhere cold and put in a cage. This happened a few times and they never could explain why it wasn't just automatically included, but instead just blamed me for not specifically requesting what I wanted done that day. I purchased the wellness plan, to me that should be a very specific plan, that they have come up with to ensure my pets health is up to date. They know what they have done each time, they know what is due, why isn't this a better process rather than me taking them again and again to get this item done, and now that item done?I'll add another story for the review so others can beware. One time we requested a nail trim with one of their appts. When we got our dog home she suddenly started bleeding everywhere. Some of the blood splatter had paw prints so we looked at her paws and found the one that was bleeding. We called and they told us it bled after she got cut but they stopped it. Well, it wasn't stopped very well because she was bleeding quite a bit. They told us to put her paw in corn starch. We did for about 5 minutes and it stopped, but then when she walked it broke open again. So after she had been locked up all day at the vets, she had to come home and be locked up so she wouldn't walk and keep reopening it. The staff never even told us when we picked her up there had been a problem. Luckily we have tile flooring otherwise I would have sent them a carpet cleaning bill. I uploaded the picture on Yelp.I'm going to try another Banfield in the area. This one is just bad. Read Less

I'm a bit confused over all the negative reviews. We have the Wellness Plan for our dog Rosie and I have been very pleased with the money we save with the plan and the great services that have been provided to us. The staff and Doctors have been patient and kind and you can tell that they have a great love for the animals. Rosie our Basset Hound went in today for her annual teeth cleaning. I was impressed with the organization and friendliness. Read Less

We have used Banfield in WG for 8 years. Dr Daniel retired and Dr Betts moved away. They earned 5 stars. However, since then; the "drop off appointments" and no communication with the Vet are disturbing to me. We are looking for another place to bring our pets. The Banfield Insurance plan was a blessing in the previous years but I am uneasy about the drop off and lack of communication. My pets should to be treated by a Vet or Tech with me present. Read Less