Winter Garden Animal Hospital
Winter Garden, Florida
General Info
Winter Garden Animal Hospital situated in Winter Garden provides veterinary services tailored to individual household stress levels caregiving structures and multi-pet routines while serving pet families throughout Florida. Staff members begin every visit by examining pacing movements vocal expressions physical stances and eye behaviors which they use to develop their interaction methods. Physical evaluations encompass assessments of hydration level alongside examinations of coat condition, oral health, core strength, limb motion, and balance control. Structured conversations help collect owner observations by examining recent social behavior patterns along with appetite changes and sensitivity to noise disturbances which may affect sleep. Winter Garden Animal Hospital delivers an extensive range of veterinary services which includes diagnostic assessments preventive screenings dental treatments minor surgical procedures postoperative support and chronic condition monitoring. The number of pets in the home combined with available caregiver time and the need for emotional processing after difficult visits determines staging adjustments. Families can execute at-home follow-ups with reduced confusion by using detailed instructions and visual diagrams. Schedules are fluid. Animal caregivers receive encouragement to modify their strategies whenever necessary based on the pet's adjustment progress. The use of optional check-ins combined with asynchronous updates maintains care progression while eliminating excess stress. The system incorporates printed summaries alongside communication tiering and pain behavior maps to determine subsequent actions. Winter Garden Animal Hospital delivers veterinary support across Winter Garden and Florida that aligns with household capacities by respecting both animal communication and caregiver circumstances during each interaction.
Services
Boarding
Dental
Dermatology
Surgery
Ultrasound
Vaccinations
Reviews
Caroline C
16 Mar 2022
REPORT
We are incredibly disappointed and appalled by the level of service, lack of care and empathy we have received from this practice. Our dog who has been going to them for a while and although 13 has be...
We are incredibly disappointed and appalled by the level of service, lack of care and empathy we have received from this practice. Our dog who has been going to them for a while and although 13 has been healthy. He started with and eye issue that after several wrong guesses and prescriptions we were refered to an eye specialist. The specialist was able to pin point the issue and surgery was recommended. We opted to come back to WGAH to perform it because we trusted them. Looking back what a MISTAKE. Our dog was cleared for a double surgery. Eye removal and kidney stones removal. We asked if they believed he was healthy enough to endure this due to his age. They assured us he was. After surgery he could not stop panting, he was not eating and barely drinking. When we voiced our concerns, we were dismissed with we are puzzled it could be his age, pain or anxiety. They pumped him with medications that I mentioned was making the panting worse. They dismissed it and one of techs even said he was breathing heavy during surgery as well. They kept him for observation mind you all this within a week. They did NOTHING. My husband went in to speak to them to see what could be done. Bringing him in for a drop off apt on Monday was suggested. We took it upon ourselves to take him to the emergency vet that evening on a Friday in order to obtain a second opinion. Our poor dog could not get comfortable from all that panting. It took the emergency vet one look at him in order to realize it was either a heart or lung issue not pain related or anxiety. This was confirmed after being on oxygen cage and taking an X-rays. It turns out our sweet boy was suffering from heart failure. His traquea was pushed up by the swollen heart and fluid buildup. The outcome of our dog may have been the same in the end (euthanasia) however if his panting had been diagnosed sooner as heart failure he would have suffered less. To top it off we wrote to the practice over the weekend to let them know what had happened. The response we received was NOTHING. We called Monday and requested a copy of all our dogs medical records. We were not surprised seeing that they are so incompetent and uncaring that we received the X-rays for another dog that is not ours. When we acknowledged this we were told that HIPPA laws do not apply to pets and sorry for the miscommunication. Furthermore the records reflect the wrong bread an color for two of our dogs. The attention to detail and empathy is simply not there. The vets to include the office manager Kelly Hampton were all unresponsive and never once offered their condolences. The only person that showed compassion was Missy at the front desk. Something we made sure to bring up and recognize. We will be taking our business elsewhere. Please beware of this practice. Your little ones will be just a number to them.
Katie Z.
11 Apr 2019
REPORT
It has been such a long time since I've experienced customer service of this caliber. The folks at reception remember me and my pets by name, and they extend this same effort and kindness to every cus...
It has been such a long time since I've experienced customer service of this caliber. The folks at reception remember me and my pets by name, and they extend this same effort and kindness to every customer interaction I've ever witnessed... which is many, because they always seem busy (no doubt because the other customers appreciate the service as much as I do!). It's rare to feel so seen and respected.The veterinary service is also top notch: the doctors take care of their patients and provide as clean and relaxing of an atmosphere, and as thorough of care, as possible. Last year when I had a cat with serious kidney issues, they got her in to see the doctor quickly, and they referred me to another top notch facility when my cat required services beyond their technical capacity.If that's not enough, at least treat yourself to a chuckle off the cute animal puns from the sign out front. Overall, WGAH is a superb business!
Kyle Melanson
1 Jul 2018
REPORT
I have taken all my animals here for years. The staff is nice and the vet is knowledgeable. Highly recommend
Steven Peabody
23 Jun 2018
REPORT
What a blessing this hospital was. Stray kitten found by my son. Kitten was on deaths door. Emaciated, hypothermic and anemic. They kept him for a few hours to get his core temp up now we have a be...
What a blessing this hospital was. Stray kitten found by my son. Kitten was on deaths door. Emaciated, hypothermic and anemic. They kept him for a few hours to get his core temp up now we have a beautiful 6 week old kitten that is absolute joy to have arouund the staff was so caring and wonderful thank you so much
Chris Herlihy
3 Jun 2018
REPORT
Love this vet! Prices are a little bit higher than some other vet offices in the area but the service is not comparable.
Donna C
20 May 2018
REPORT
Took my Bella there for her rabies shots for the 1st time. The staffs are so nice & Dr Gillis is a very friendly & Good. Will be bringing Bella again
Sean Lucke
18 May 2018
REPORT
They always remember my dog and treat her very well. They have solved a few issues she had. I'm very happy with this vet.
Madeline Snyder
8 May 2018
REPORT
this place is amazing and there very friendly and when we drop them off and pick them up there always on the dot..i would recommend this place for everyone.
Deborah Abramson
3 Mar 2018
REPORT
I have used WGAH for many years . Their vets are exceptional, I have a crazy Weimaraner who we used to have to tranquilize, muzzle and dog pile at the vets but since using only Dr. Prather and vet tec...
I have used WGAH for many years . Their vets are exceptional, I have a crazy Weimaraner who we used to have to tranquilize, muzzle and dog pile at the vets but since using only Dr. Prather and vet tech. David consistently, he loves to see each of them and we only very loosely hold him still and give him breaks as needed. They have been a true blessing especially during emergencies.
Lindy James
25 Feb 2018
REPORT
My family has used Winter Garden Animal Hospital since I was a little girl a LONG time ago when Dr. Miller owned it, and they have saved countless furry members of our family. On the flip side, each ...
My family has used Winter Garden Animal Hospital since I was a little girl a LONG time ago when Dr. Miller owned it, and they have saved countless furry members of our family. On the flip side, each and every vet who had to give us the terrible news that one could not be saved did so with the utmost compassion and respect for our babies, and yes, they have cried with us many times. I would not take my animals anywhere else. Yes, perhaps they are a bit more expensive than some of the other local vets, but remember, you get what you pay for, and since my entire family feels like our critters are just beautiful souls in dog or cat suits, why wouldn't we get the best care possible care for them just like any other family member? We especially love Dr. Prather because she went many extra miles to save our beloved Mousie (the cat) when everyone else had given up, and she has saved our Max at least 3 times and now he's going strong at over 14 years old. We would give WGAH 10 stars if we could!
JJ Gutierrez
17 Feb 2018
REPORT
I came here a few months back to look into boarding my two dogs here, when I came in and got the tour the area that the dogs are kept in I was shocked. It is completely run down in that room and does ...
I came here a few months back to look into boarding my two dogs here, when I came in and got the tour the area that the dogs are kept in I was shocked. It is completely run down in that room and does not look one bit pleasant. Everything is chipping the floor, the wood that is in-between the dogs cages, even the walls are all chipped apart. The cages that the dogs stay in are rusty and are all bent out of shape. It looks like they keep the room organized but it just needs to be updated and kept to a better standard for our pets. I definitely am not bringing my dogs here and urge other people to take a look for yourself and you will feel the same way!
Dana Lumpkin
14 Jan 2018
REPORT
Can't say enough about how caring the employees are at Winter Garden Animal Hospital. They even follow up with phone calls after your pet leaves to check on them.
I had a very elderly Himalayan cat...
Can't say enough about how caring the employees are at Winter Garden Animal Hospital. They even follow up with phone calls after your pet leaves to check on them.
I had a very elderly Himalayan cat, 17, who has passed on now, but thanks to Dr. Prather, her life was extended longer than we thought it could be. It gave us an extra year and a half to spoil her rotten, precious time that we were so grateful for.
Stacey Yeamans
4 Nov 2017
REPORT
I have been very pleased with the whole staff. Super nice and friendly. Vets know their stuff. When i had to say goodbye to my much adored and loved Akita this past March, i don't know who was crying ...
I have been very pleased with the whole staff. Super nice and friendly. Vets know their stuff. When i had to say goodbye to my much adored and loved Akita this past March, i don't know who was crying more, me or the vet. I highly recommend them.
Ken W.
29 Aug 2017
REPORT
We had 4 kitties when we lived in Winter Garden and started to visit this practice in 2006. Dr. Miller is an excellent vet and we liked this practice very much. On July 7, 2011 we trapped a feral cat ...
We had 4 kitties when we lived in Winter Garden and started to visit this practice in 2006. Dr. Miller is an excellent vet and we liked this practice very much. On July 7, 2011 we trapped a feral cat in Stoneybrook West that had been roaming our neighborhood for over a year. It was very fearful of humans. I had called our vet letting them know we wanted to trap a feral and would like to bring her (Sox) in to be fixed, micro chipped and tested for any diseases. We were able to trap her and Dr. Prather is the vet that treated Sox. When we brought Sox home that evening, Sox had a cone on her head. The cone was bothering Sox so bad and since she was a feral it was obvious she was so afraid. The next day we called the vet to have the cone removed which they did. We were in the room with Sox and Dr. Miller was holding Sox down with a tech and Dr. Miller commented on what a clean surgical cut was made by Dr. Prather and sewed up so neatly. Sox recovered nicely and now over 6 yrs later, living in Las Vegas Sox is one of the girls. We traveled out west in Dec. '11 and Sox and the other kitties traveled so well. Sox is no longer afraid of us and is really a sweet natured cat. We know she had a lot of hard times a feral but she has a forever home now. Just wanted to let people know that this practice is a very good one. Thank you
Courtney K.
1 Aug 2017
REPORT
We had a bit of an emergency We saw that they were open on Saturday and we stopped in. They were able to see our boy and schedule surgery for that week. They did a great job with the surgery and the c...
We had a bit of an emergency We saw that they were open on Saturday and we stopped in. They were able to see our boy and schedule surgery for that week. They did a great job with the surgery and the cost ended up being a couple hundred below! Love them :)
Jason N.
28 Jun 2017
REPORT
What a fantastic experience we had at the Winter Garden Animal Hospital. There are several vets there, but we had Dr Prather. She was beyond awesome! My dog was bit by a brown recluse spider and it wa...
What a fantastic experience we had at the Winter Garden Animal Hospital. There are several vets there, but we had Dr Prather. She was beyond awesome! My dog was bit by a brown recluse spider and it was a huge ordeal. Google brown recluse spider bites and you'll see what I mean.
B.J Mabolo
22 May 2017
REPORT
Very friendly staff. Great with making our pets feel comfortable and safe.
Mona Butler
2 May 2017
REPORT
Very friendly and knowledgable
Heather Kuhl
4 Apr 2017
REPORT
Very kind people here. From the front desk to the Dr.s. I trust them with my fur babies!
Pamela Lockman
22 Mar 2017
REPORT
For any future patients your pet are in the best hand possible from the staff to the vets I've never had a better or more understanding vet
Shaun Simmons
28 Feb 2017
REPORT
Fantastic staff, just the best.
Laura Trzaska
14 Feb 2017
REPORT
Really loved our experience here... we have a puppy who struggles a bunch with fear and anxiety and the staff did a great job handling him. We felt they took care of everything he needed professionall...
Really loved our experience here... we have a puppy who struggles a bunch with fear and anxiety and the staff did a great job handling him. We felt they took care of everything he needed professionally and thoroughly, and we found them to be pretty affordable compared to our former vet. We are new to this state, and they made us feel welcome :) Thank you from Laura, Mike and Captain Jack.
Floyd P.
1 Jan 2017
REPORT
I recently found a cat that my husband and I decided to keep, and was looking for a vet close to home for her as well as my two other kitties. I drive past WG animal hospital everyday and decided to t...
I recently found a cat that my husband and I decided to keep, and was looking for a vet close to home for her as well as my two other kitties. I drive past WG animal hospital everyday and decided to try them out. From the second I made the appointment to when I left with my cat after her appointment, the entire experience was wonderful! The whole staff is so courteous, prompt, and most importantly of all fantastic with all their patients. Having just rescued my cat from a busy parking garage, she was normal quite frightened of new people but was so relaxed and happy to be with the staff. I can not say enough wonderful things about them and am looking forward bringing my two other kitties! Definitely recommend.
Lyn Wooten
29 Nov 2016
REPORT
They are awesome! I have been bringing my animals here for 16 years! Would not go anywhere else. The girls up front are always so sweet and helpful and the vets are amazing! Dr Prather has been taking...
They are awesome! I have been bringing my animals here for 16 years! Would not go anywhere else. The girls up front are always so sweet and helpful and the vets are amazing! Dr Prather has been taking care of my boys since they were puppies!
Todd G.
18 Nov 2016
REPORT
Truly great people. It is obvious that each person at this office truly cares about your animal. They are kind and gentle each time. Totally pleasant experience. Thank you for being a great busine...
Truly great people. It is obvious that each person at this office truly cares about your animal. They are kind and gentle each time. Totally pleasant experience. Thank you for being a great business.
Doug Stanton
7 Nov 2016
REPORT
Dr. Prather has been recommended by many pug owners. I was impressed by her updates throughout the process of my second pug's spay and decided to make her the primary vet for both of my dogs. After ta...
Dr. Prather has been recommended by many pug owners. I was impressed by her updates throughout the process of my second pug's spay and decided to make her the primary vet for both of my dogs. After taking both of them in for the first time last week, I immediately knew that I made the right choice. She called me with additional advice after their appointments and genuinely cares about all of her patients.
Laura Krolak
7 Nov 2016
REPORT
My husband and I were strangers when we arrived at Winter Garden Animal Hospital on October 19th with our beloved Bailey. She received a booster to her flu shot that was administered at her home vet i...
My husband and I were strangers when we arrived at Winter Garden Animal Hospital on October 19th with our beloved Bailey. She received a booster to her flu shot that was administered at her home vet in Illinois. We couldn't have been happier with the friendliness and professionalism of the ENTIRE staff. We said goodbye and expected to return to Illinois with Bailey to celebrate her 13th year with us! Sadly we returned 12 days later for the devastating news that we were going to have to let her go. We cannot say enough about the care and comfort we as a family of 3....Randy myself and Bailey received. She crossed the Rainbow Bridge that morning and we were a wreck! Dr. Prather and his staff and his staff rose to the occasion....we were guided through every step of the diagnosis with compassion, accuracy and an astonishingly accurate reading of our love and devotion for Bailey. We will return shortly to Illinois but I can say with absolute certainty that anyone who chooses to bring one of their four-legged family to WGAH will not be disappointed. Thank you one and all from the bottom of our hearts!!!!
Ashley Gold
13 Oct 2016
REPORT
Amazing facility with the most warm and friendly staff. Our Shepherd is so well cared for here that I couldn't imagine taking him anywhere else.
Richard McKinney
23 Sep 2016
REPORT
We want to thank the staff for being so caring and understanding as we had to say goodby to our beloved Lyla. We could never have been treated any better.
Susan Crabtree Ladd
20 Sep 2016
REPORT
Love WGAH! We've taken our pets there since we moved here years ago. I will have to say these are the most caring doctors I have ever encountered in animal medicine as well as the staff. I have to mak...
Love WGAH! We've taken our pets there since we moved here years ago. I will have to say these are the most caring doctors I have ever encountered in animal medicine as well as the staff. I have to make that choice several times to send one over the Rainbow Bridge and I have never felt such comfort and love as I have here. Any surgeries that my pets have had the doctors and staff have always done an impeccable job. From the front desk to the kennel everyone is outstanding!
Sam Archer
19 Sep 2016
REPORT
I just want to inform everyone on how neglectful this place is. My mom has been coming here for ages and my dog, McGee, has separation anxiety so we thought boarding all three of our dogs would be oka...
I just want to inform everyone on how neglectful this place is. My mom has been coming here for ages and my dog, McGee, has separation anxiety so we thought boarding all three of our dogs would be okay together. My dog was checked by his vet earlier in the week. We went out of town Friday, September 16 and boarded them through this afternoon. No calls, everything's good. Upon checkout, I was told my dog had an overbite which I am aware of. When the technician brought him out he looked like he had mud or shit on his face which immediately made a flag go up since we were told they were given baths this morning. When I asked the technician to wipe it off, I then noticed that this wasn't dirt, it was dried blood and pus from a wound. They took him back to have a doctor check him. The technician told me that McGee didn't listen and was wandering in the rain and the vet said it was an infection from wet hair getting matted and infected. Beyond the many questions I have past this, they were going to release my dog to me WITHOUT even saying anything. I have an actual appointment with my vet tomorrow and pending what she says, potential legal action will be taken. I never thought in a million years an animal hospital would not be able to take care of an animal and quite frankly the condition he was returned in and how he was returned; I am not sure why anyone would trust their babies with this place.
Stacey Shaver Velting
31 Aug 2016
REPORT
WGAH staff and veterinarians are amazing! I recently had to make the decision to let my Baby go. Dr. Fusting went above and beyond in taking care of my girl right up until the very end. I've been ...
WGAH staff and veterinarians are amazing! I recently had to make the decision to let my Baby go. Dr. Fusting went above and beyond in taking care of my girl right up until the very end. I've been dealing with veterinarians for over 20 years and have never met one with the compassion and professionalism Dr. Fusting has shown myself and my Baby. I can't thank her enough.
Lisa Curtis
16 Aug 2016
REPORT
I rescued a puppy right outside my office in Winter Garden and took her to get scanned for a microchip and checked out. I've never been to Winter Garden Animal Hospital before and was so very impresse...
I rescued a puppy right outside my office in Winter Garden and took her to get scanned for a microchip and checked out. I've never been to Winter Garden Animal Hospital before and was so very impressed with everyone! I appreciate the excellent care you give to all animals!! Thank you!
Teri S.
23 Jun 2016
REPORT
Soooo very happy with our new vet. The staff is amazing, the whole place is clean and cheerful.On our first visit, my husband showed up with our newly adopted cat (who had decided to destroy his carri...
Soooo very happy with our new vet. The staff is amazing, the whole place is clean and cheerful.On our first visit, my husband showed up with our newly adopted cat (who had decided to destroy his carrier in ways I shall not describe here). The staff took the carrier and cleaned it up and lined it with puppy pads for the return trip home. How awesome is that!!We have recently adopted a kitten that was a rescue by one of the staff members. It's clear to us by the way things were handled that the entire staff here truly cares about taking care of our furry friends. They have helped us with our new fur babies and we really feel like they are always there for us during our transition and getting these critters good and healthy.Bless the entire staff here at Winter Garden Animal Hospital... and just know that your pet will be in very good hands.
Maureen Columbia
1 Jun 2016
REPORT
The doctors and staff were all so caring and empathetic during our recent emotional time with our beloved Jasmine. We fournd out that our almost 13 year old Doberman had incurable bone cancer and we h...
The doctors and staff were all so caring and empathetic during our recent emotional time with our beloved Jasmine. We fournd out that our almost 13 year old Doberman had incurable bone cancer and we had to make the very difficult decision to put her to sleep. Dr. Prather shared her feelings with us and helped us to be at peace during this very trying time. The love and care that Dr. Prather showed Jasmine did not go unnoticed and we were very appreciative of her support. Thank you to all the staff members for always welcoming and loving Jasmine.
Amy M.
24 Apr 2016
REPORT
After going to a vet in our former hometown for years, we were a little nervous about trying a new spot when we moved to WG about 2 years ago. But that apprehension faded quickly after discovering thi...
After going to a vet in our former hometown for years, we were a little nervous about trying a new spot when we moved to WG about 2 years ago. But that apprehension faded quickly after discovering this office! Friendly staff, knowledgable vets/techs, exceptional customer service. A bonus is that they board pets there, and we always feel at ease going on trips and leaving our pups with them - they come home freshly bathed and tails wagging! I would recommend this office to anyone who views their pets as family, as that's how they will be treated there.
Liz E.
25 Mar 2016
REPORT
This animal hospital is the best one I have ever had the privilege of using. We went in under horrible circumstances where our cat had a blood clot in his heart and had to be put to sleep. Dr. Prather...
This animal hospital is the best one I have ever had the privilege of using. We went in under horrible circumstances where our cat had a blood clot in his heart and had to be put to sleep. Dr. Prather and the technicians treated us and our cat professionally and gave a personal touch. They gave us many options for how to handle the horrible realization that we were going to lose our fur baby that day. I will never use another vet again after seeing how good an animal hospital can be. You can't go wrong with this animal hospital. We had never even been in before and they got us right in since it was an emergency. All of the people there with appointments got in right on time and were also treated beautifully. These people love pets and care for them very well. Please choose this animal hospital for all of your pets.
Peggy F.
28 Jan 2016
REPORT
I called them because I found a lost dog and wanted to have him scanned. because I was unsure of the dog's reaction to other dogs they were willing to bring the scanner outside and even gave me a lea...
I called them because I found a lost dog and wanted to have him scanned. because I was unsure of the dog's reaction to other dogs they were willing to bring the scanner outside and even gave me a leash to use because all I had was a small piece of rope. I will definitely use them when need be.
Roxana Nieves
22 Jan 2016
REPORT
All I got was love and smiles and they saved Burton's life (my kitty) thank you!
Tanya O.
6 Oct 2015
REPORT
This is the Vet to take your fur babies! After years of dealing with another vet out of convenience we finally had enough and decided to try someone else. We are so happy that we did! Dr. Fusting gree...
This is the Vet to take your fur babies! After years of dealing with another vet out of convenience we finally had enough and decided to try someone else. We are so happy that we did! Dr. Fusting greeted our dog with love and compassion. We were able to make an emergency appointment and take our dog (who was in pain) to see the doctor right away, without any wait. The front desk staff are also caring and courteous. We have decided to make this our official Veterinarian office and we will be bringing all three of our chihuahuas here. Dr. Fusting was amazing and she helped our baby girl feel better!
Tony Serpe
4 Oct 2015
REPORT
The staff here are very respectful and truly love there job and want nothing more but to make you feel like family. I take all my dogs and they LOVE going to the vet since we started coming here.
Alex McDonald
24 Sep 2015
REPORT
The whole staff at Winter Garden has done such a great job to ensure that my dog gets back to health after a frustrating tail injury. I had seen a vet closer to me prior to the injury and switched to ...
The whole staff at Winter Garden has done such a great job to ensure that my dog gets back to health after a frustrating tail injury. I had seen a vet closer to me prior to the injury and switched to them upon recommendation. I will never go any where else again if I don't have to. They are half an hour away from me but it is well worth the distance. Every single staff member makes an effort to get to know you are your pet and wants to make you feel comfortable and understanding of everything that goes on. I am so happy that I switched to them and am grateful for all that they have done to help my pup! VERY highly recommended.
Pam G.
12 Jul 2015
REPORT
Dr Prather and her staff are amazing! They practice excellent medicine and are very caring. They may be a little more expensive, as one reviewer stated, but you get what you pay for. It's more expensi...
Dr Prather and her staff are amazing! They practice excellent medicine and are very caring. They may be a little more expensive, as one reviewer stated, but you get what you pay for. It's more expensive to have good quality anesthesia monitoring equipment, pain medication for any procedure that might cause discomfort, etc. If you don't really care about your pet, feel free to go to the less expensive places. But if your pet is a part of your family, they deserve to go here.
Kami N.
15 May 2015
REPORT
Excellent care of my dogs. Wonderful loving receptionists, techs and vets. They remember my dog by name. They have also been very helpful with questions over the phone.
Michelle F.
24 Mar 2015
REPORT
We have been going to WGAH for 10 years. 2 dogs and 3 cats. We have Always received excellent service from the moment we walk in the door. Our 1 dog Bonnie has had health problems since we adopted her...
We have been going to WGAH for 10 years. 2 dogs and 3 cats. We have Always received excellent service from the moment we walk in the door. Our 1 dog Bonnie has had health problems since we adopted her 9 years ago. Dr Prather and Dr Stroud have been wonderful in helping her through some rough times. They are the best!
brennan m.
10 Mar 2015
REPORT
We love this vet. They always listen to any concern we have with our pets and make us feel like our pets are taken care of. We will never use another vet. Thanks WGAH!!
Stanley S.
1 Nov 2014
REPORT
Meh! It seems to me always a hassle here.My daughter was a animal science major and pre-vet so we can pre-diagnose many problems. Recently the dog woke up with a red smelly ear, an obvious ear infecti...
Meh! It seems to me always a hassle here.My daughter was a animal science major and pre-vet so we can pre-diagnose many problems. Recently the dog woke up with a red smelly ear, an obvious ear infection. They couldn't see him for three days because of no appointments. In my opinion, a good doctor/vet would make time for a patient instead of letting them be in pain. Said they would call back after talking to vet but never did (returning phone calls is a pet peeve of mine).Mostly what I don't care for is that they take the animals in the back, out of sight, to do whatever needs to be done. I want everything to be above board. Always see a Tech and the vet comes in for 5 minutes.This was never like this with our vet in New Jersey (plus they are more expensive than our vet in NJ). In my opinion they are efficient, qualified and care for the animals but I feel this is run more like a business than a vet office.We will be looking for a new vet.
Rob K.
11 Sep 2014
REPORT
We recently moved to FL and had just adopted a new puppy. The puppy fell deathly ill and we found Winter Garden Animal Hospital by their favorable online reviews. Dr Stroud and the staff went WAY abov...
We recently moved to FL and had just adopted a new puppy. The puppy fell deathly ill and we found Winter Garden Animal Hospital by their favorable online reviews. Dr Stroud and the staff went WAY above and beyond the call of duty to bring our poor puppy back to health. Honestly, I don't know that anyone else would or could have gone to such lengths to save our little one. Our puppy is in great health thanks to the clinic and they have us as clients for life! I could go on and on, but if you are seeking a new vet clinic... THIS IS THE ONE!!!! Thank you Dr Stroud and everyone at WGAH for saving our little Bella!!!
Craig M.
3 Aug 2014
REPORT
Moved to Winter Garden and tried a couple vets before finding WGAH. They are GREAT! Super friendly and hospitable. They are not pushy with products and are very punctual with appointments. No need to...
Moved to Winter Garden and tried a couple vets before finding WGAH. They are GREAT! Super friendly and hospitable. They are not pushy with products and are very punctual with appointments. No need to look any farther, we have our new Vet.
Tracy M.
17 Mar 2014
REPORT
Been coming here since the 60's. Great vets through the years. Currently undergoing remodeling and the place is looking great.
Joy W.
25 Nov 2013
REPORT
First visit today. Very friendly staff. Good with my anxious cat. Very reasonable price. I will be back!!
Ryan K.
8 Feb 2013
REPORT
I can't say enough about the staff, they truly make you and your pet feel loved every visit. They are super friendly, make you feel like family, and I have noticed over the years that they have a very...
I can't say enough about the staff, they truly make you and your pet feel loved every visit. They are super friendly, make you feel like family, and I have noticed over the years that they have a very low turnover rate when it comes to their staff, they all seem to stay for a long time.My family has been bringing their animals here for years and when I adopted my first dog a little over a year ago there was no doubt as to where I would bring her. In my experience the doctors are very knowledgeable, willing to answer any and all questions, and are not quick to recommend something unless they truly believe it is the right direction to take.FUN FACT: They have a website portal where you can keep track of your pet's vaccine history and get reminders sent to your email. You can even schedule visits from the site as well.
urface
8 Oct 2010
REPORT
actually, im a frequent visitor and they have had signs up of additional parking since before the construction and the rear or side access to ANY place of business is usually employee access only (go ...
actually, im a frequent visitor and they have had signs up of additional parking since before the construction and the rear or side access to ANY place of business is usually employee access only (go figure). and when you called down the hall and no one answered, im sure they were all, you know, working. also, ive had many encounters with the fornt desk staff and you cant find a nicer and more bend-over-backwards group and if they had so little empathy for animals im sure they would have a different job. and please explain to me a time when you have gone to the human emergency room and they saw you ASAP??? if your pet was in such ""distress"" maybe you should have informed them of so and yes of course im sure there is an emergency fee. how would you feel if you had made an appointment and now someone rushes in ahead of you and makes you wait longer than you were supposed to? also, im sure the staff has to drop everything to assist in helping your pet which takes away from the needs of other clients and patients. dont blame this very helpful clinic and staff because you were impatient and did not want to pay the nessasary costs for your pet. thats your short coming not theirs. all of my experiences with winter garden animal hospital are beyond compare with any other place i've been. the best doctors and staff you could ask for. they are the only ones i would trust with my beloved family members.
annieok
16 Jun 2010
REPORT
I came to town to take care of a relative's sick pet while they were out of town. This time I decided to bring my sweet Bombay cat along on this short excursion. My experience getting to the Winter G...
I came to town to take care of a relative's sick pet while they were out of town. This time I decided to bring my sweet Bombay cat along on this short excursion. My experience getting to the Winter Garden Animal Hospital was horrendous, but dealing with front desk rudeness, and lack of empathy was far worse. The stretch of road on SR 50, in front of the Winter Garden Animal Hospital, is still under construction, as of the week of June 16-17, 2010. Parking in the back is available. However, there are no signs letting pet owners or visitors know if you can enter via the side door. On my way to the front of the building, with lightning crackling overhead, I anxiously looked for an entry on the side of the building so I could get away from the looming storm. Finally, I made it to an unlocked side door. Oops, no signs saying to enter or not to enter through this one particular door; however, I quickly turrned the knob, looked down a long hallway, and said, ""Is this an entry door or an employee door? Hellooooo,,,hmm...I paused for a good 30 seconds waiting for an answer, to not avail I finally found my way to the front with my sick pet in tow, who seemed to have had an intestinal blockage, and since I was going over to pick up some meds for my relative's pet, I thought I could have them see my pet mid-afternoon. Bad idea.....the clinic does make sure to let you know, when you are only inches from the front door, and in the coldest of all ways, that you must have an appointment in order to be seen. Why call it Winter Garden Animal Hospital? Never mind the fact that my 18 yeark old cat was in heavy distress, with mouth agape... The next few words were, ""Since youuuu did not have appointment, youuu will have to pay...$$$..because...youuuu...blah blah blah. By this time I was in distress, listening to an unctious young lady, with no empathy for animals. The young clerk seemed quite pleased with herself admonishing a senior citizen in front of an array of clients in the front office. Forget the cat, not once did she inquire about how to make him more comfortable. Not one sign of empathy for a sick 18 year old Bombay cat. Shame on Winter Garden Animal Hospital. You are no hospital, and change your name!
lorena77
14 Jul 2009
REPORT
after my bad experience at Emergency pet hospital on white rd in ocoee i brought my sick puppy here and the staff was so nice to us and helped me understand my puppy's condition and helping me to tre...
after my bad experience at Emergency pet hospital on white rd in ocoee i brought my sick puppy here and the staff was so nice to us and helped me understand my puppy's condition and helping me to treat her at home and giving us hope .My puppy is on the road to recovery and they did not over charge or try to run unnecessarily test .I love this place and would recommend it to everyone who is a pet lover
VetTechnician
19 Aug 2008
REPORT
Nice facility, staff is friendly and had not problem giving me a tour. Multi-doctor so they have lots of ""knowledge"" on hand for an health issues. Overall I was happy with the facility, it was cle...
Nice facility, staff is friendly and had not problem giving me a tour. Multi-doctor so they have lots of ""knowledge"" on hand for an health issues. Overall I was happy with the facility, it was clean, everyone was friendly and loved the animals !
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08:00AM-18:00PM
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Winter Garden Animal Hospital
Winter Garden, Florida
General Info
Winter Garden Animal Hospital situated in Winter Garden provides veterinary services tailored to individual household stress levels caregiving structures and multi-pet routines while serving pet families throughout Florida. Staff members begin every visit by examining pacing movements vocal expressions physical stances and eye behaviors which they use to develop their interaction methods. Physical evaluations encompass assessments of hydration level alongside examinations of coat condition, oral health, core strength, limb motion, and balance control. Structured conversations help collect owner observations by examining recent social behavior patterns along with appetite changes and sensitivity to noise disturbances which may affect sleep. Winter Garden Animal Hospital delivers an extensive range of veterinary services which includes diagnostic assessments preventive screenings dental treatments minor surgical procedures postoperative support and chronic condition monitoring. The number of pets in the home combined with available caregiver time and the need for emotional processing after difficult visits determines staging adjustments. Families can execute at-home follow-ups with reduced confusion by using detailed instructions and visual diagrams. Schedules are fluid. Animal caregivers receive encouragement to modify their strategies whenever necessary based on the pet's adjustment progress. The use of optional check-ins combined with asynchronous updates maintains care progression while eliminating excess stress. The system incorporates printed summaries alongside communication tiering and pain behavior maps to determine subsequent actions. Winter Garden Animal Hospital delivers veterinary support across Winter Garden and Florida that aligns with household capacities by respecting both animal communication and caregiver circumstances during each interaction.
Business Hours
Monday
08:00AM-18:00PM
Tuesday
08:00AM-18:00PM
Wednesday
08:00AM-18:00PM
Thursday
08:00AM-18:00PM
Friday
08:00AM-18:00PM
Popular Hours
6a
12p
6p
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Services
Boarding
Dental
Dermatology
Surgery
Ultrasound
Vaccinations
Reviews
Caroline C
16 Mar 2022
We are incredibly disappointed and appalled by the level of service, lack of care and empathy we have received from this practice. Our dog who has been going to them for a while and although 13 has be...
We are incredibly disappointed and appalled by the level of service, lack of care and empathy we have received from this practice. Our dog who has been going to them for a while and although 13 has been healthy. He started with and eye issue that after several wrong guesses and prescriptions we were refered to an eye specialist. The specialist was able to pin point the issue and surgery was recommended. We opted to come back to WGAH to perform it because we trusted them. Looking back what a MISTAKE. Our dog was cleared for a double surgery. Eye removal and kidney stones removal. We asked if they believed he was healthy enough to endure this due to his age. They assured us he was. After surgery he could not stop panting, he was not eating and barely drinking. When we voiced our concerns, we were dismissed with we are puzzled it could be his age, pain or anxiety. They pumped him with medications that I mentioned was making the panting worse. They dismissed it and one of techs even said he was breathing heavy during surgery as well. They kept him for observation mind you all this within a week. They did NOTHING. My husband went in to speak to them to see what could be done. Bringing him in for a drop off apt on Monday was suggested. We took it upon ourselves to take him to the emergency vet that evening on a Friday in order to obtain a second opinion. Our poor dog could not get comfortable from all that panting. It took the emergency vet one look at him in order to realize it was either a heart or lung issue not pain related or anxiety. This was confirmed after being on oxygen cage and taking an X-rays. It turns out our sweet boy was suffering from heart failure. His traquea was pushed up by the swollen heart and fluid buildup. The outcome of our dog may have been the same in the end (euthanasia) however if his panting had been diagnosed sooner as heart failure he would have suffered less. To top it off we wrote to the practice over the weekend to let them know what had happened. The response we received was NOTHING. We called Monday and requested a copy of all our dogs medical records. We were not surprised seeing that they are so incompetent and uncaring that we received the X-rays for another dog that is not ours. When we acknowledged this we were told that HIPPA laws do not apply to pets and sorry for the miscommunication. Furthermore the records reflect the wrong bread an color for two of our dogs. The attention to detail and empathy is simply not there. The vets to include the office manager Kelly Hampton were all unresponsive and never once offered their condolences. The only person that showed compassion was Missy at the front desk. Something we made sure to bring up and recognize. We will be taking our business elsewhere. Please beware of this practice. Your little ones will be just a number to them.
Katie Z.
11 Apr 2019
It has been such a long time since I've experienced customer service of this caliber. The folks at reception remember me and my pets by name, and they extend this same effort and kindness to every cus...
It has been such a long time since I've experienced customer service of this caliber. The folks at reception remember me and my pets by name, and they extend this same effort and kindness to every customer interaction I've ever witnessed... which is many, because they always seem busy (no doubt because the other customers appreciate the service as much as I do!). It's rare to feel so seen and respected.The veterinary service is also top notch: the doctors take care of their patients and provide as clean and relaxing of an atmosphere, and as thorough of care, as possible. Last year when I had a cat with serious kidney issues, they got her in to see the doctor quickly, and they referred me to another top notch facility when my cat required services beyond their technical capacity.If that's not enough, at least treat yourself to a chuckle off the cute animal puns from the sign out front. Overall, WGAH is a superb business!
Kyle Melanson
1 Jul 2018
I have taken all my animals here for years. The staff is nice and the vet is knowledgeable. Highly recommend
Steven Peabody
23 Jun 2018
What a blessing this hospital was. Stray kitten found by my son. Kitten was on deaths door. Emaciated, hypothermic and anemic. They kept him for a few hours to get his core temp up now we have a be...
What a blessing this hospital was. Stray kitten found by my son. Kitten was on deaths door. Emaciated, hypothermic and anemic. They kept him for a few hours to get his core temp up now we have a beautiful 6 week old kitten that is absolute joy to have arouund the staff was so caring and wonderful thank you so much
Chris Herlihy
3 Jun 2018
Love this vet! Prices are a little bit higher than some other vet offices in the area but the service is not comparable.
Donna C
20 May 2018
Took my Bella there for her rabies shots for the 1st time. The staffs are so nice & Dr Gillis is a very friendly & Good. Will be bringing Bella again
Sean Lucke
18 May 2018
They always remember my dog and treat her very well. They have solved a few issues she had. I'm very happy with this vet.
Madeline Snyder
8 May 2018
this place is amazing and there very friendly and when we drop them off and pick them up there always on the dot..i would recommend this place for everyone.
Deborah Abramson
3 Mar 2018
I have used WGAH for many years . Their vets are exceptional, I have a crazy Weimaraner who we used to have to tranquilize, muzzle and dog pile at the vets but since using only Dr. Prather and vet tec...
I have used WGAH for many years . Their vets are exceptional, I have a crazy Weimaraner who we used to have to tranquilize, muzzle and dog pile at the vets but since using only Dr. Prather and vet tech. David consistently, he loves to see each of them and we only very loosely hold him still and give him breaks as needed. They have been a true blessing especially during emergencies.
Lindy James
25 Feb 2018
My family has used Winter Garden Animal Hospital since I was a little girl a LONG time ago when Dr. Miller owned it, and they have saved countless furry members of our family. On the flip side, each ...
My family has used Winter Garden Animal Hospital since I was a little girl a LONG time ago when Dr. Miller owned it, and they have saved countless furry members of our family. On the flip side, each and every vet who had to give us the terrible news that one could not be saved did so with the utmost compassion and respect for our babies, and yes, they have cried with us many times. I would not take my animals anywhere else. Yes, perhaps they are a bit more expensive than some of the other local vets, but remember, you get what you pay for, and since my entire family feels like our critters are just beautiful souls in dog or cat suits, why wouldn't we get the best care possible care for them just like any other family member? We especially love Dr. Prather because she went many extra miles to save our beloved Mousie (the cat) when everyone else had given up, and she has saved our Max at least 3 times and now he's going strong at over 14 years old. We would give WGAH 10 stars if we could!
JJ Gutierrez
17 Feb 2018
I came here a few months back to look into boarding my two dogs here, when I came in and got the tour the area that the dogs are kept in I was shocked. It is completely run down in that room and does ...
I came here a few months back to look into boarding my two dogs here, when I came in and got the tour the area that the dogs are kept in I was shocked. It is completely run down in that room and does not look one bit pleasant. Everything is chipping the floor, the wood that is in-between the dogs cages, even the walls are all chipped apart. The cages that the dogs stay in are rusty and are all bent out of shape. It looks like they keep the room organized but it just needs to be updated and kept to a better standard for our pets. I definitely am not bringing my dogs here and urge other people to take a look for yourself and you will feel the same way!
Dana Lumpkin
14 Jan 2018
Can't say enough about how caring the employees are at Winter Garden Animal Hospital. They even follow up with phone calls after your pet leaves to check on them.
I had a very elderly Himalayan cat...
Can't say enough about how caring the employees are at Winter Garden Animal Hospital. They even follow up with phone calls after your pet leaves to check on them.
I had a very elderly Himalayan cat, 17, who has passed on now, but thanks to Dr. Prather, her life was extended longer than we thought it could be. It gave us an extra year and a half to spoil her rotten, precious time that we were so grateful for.
Stacey Yeamans
4 Nov 2017
I have been very pleased with the whole staff. Super nice and friendly. Vets know their stuff. When i had to say goodbye to my much adored and loved Akita this past March, i don't know who was crying ...
I have been very pleased with the whole staff. Super nice and friendly. Vets know their stuff. When i had to say goodbye to my much adored and loved Akita this past March, i don't know who was crying more, me or the vet. I highly recommend them.
Ken W.
29 Aug 2017
We had 4 kitties when we lived in Winter Garden and started to visit this practice in 2006. Dr. Miller is an excellent vet and we liked this practice very much. On July 7, 2011 we trapped a feral cat ...
We had 4 kitties when we lived in Winter Garden and started to visit this practice in 2006. Dr. Miller is an excellent vet and we liked this practice very much. On July 7, 2011 we trapped a feral cat in Stoneybrook West that had been roaming our neighborhood for over a year. It was very fearful of humans. I had called our vet letting them know we wanted to trap a feral and would like to bring her (Sox) in to be fixed, micro chipped and tested for any diseases. We were able to trap her and Dr. Prather is the vet that treated Sox. When we brought Sox home that evening, Sox had a cone on her head. The cone was bothering Sox so bad and since she was a feral it was obvious she was so afraid. The next day we called the vet to have the cone removed which they did. We were in the room with Sox and Dr. Miller was holding Sox down with a tech and Dr. Miller commented on what a clean surgical cut was made by Dr. Prather and sewed up so neatly. Sox recovered nicely and now over 6 yrs later, living in Las Vegas Sox is one of the girls. We traveled out west in Dec. '11 and Sox and the other kitties traveled so well. Sox is no longer afraid of us and is really a sweet natured cat. We know she had a lot of hard times a feral but she has a forever home now. Just wanted to let people know that this practice is a very good one. Thank you
Courtney K.
1 Aug 2017
We had a bit of an emergency We saw that they were open on Saturday and we stopped in. They were able to see our boy and schedule surgery for that week. They did a great job with the surgery and the c...
We had a bit of an emergency We saw that they were open on Saturday and we stopped in. They were able to see our boy and schedule surgery for that week. They did a great job with the surgery and the cost ended up being a couple hundred below! Love them :)
Jason N.
28 Jun 2017
What a fantastic experience we had at the Winter Garden Animal Hospital. There are several vets there, but we had Dr Prather. She was beyond awesome! My dog was bit by a brown recluse spider and it wa...
What a fantastic experience we had at the Winter Garden Animal Hospital. There are several vets there, but we had Dr Prather. She was beyond awesome! My dog was bit by a brown recluse spider and it was a huge ordeal. Google brown recluse spider bites and you'll see what I mean.
B.J Mabolo
22 May 2017
Very friendly staff. Great with making our pets feel comfortable and safe.
Mona Butler
2 May 2017
Very friendly and knowledgable
Heather Kuhl
4 Apr 2017
Very kind people here. From the front desk to the Dr.s. I trust them with my fur babies!
Pamela Lockman
22 Mar 2017
For any future patients your pet are in the best hand possible from the staff to the vets I've never had a better or more understanding vet
Shaun Simmons
28 Feb 2017
Fantastic staff, just the best.
Laura Trzaska
14 Feb 2017
Really loved our experience here... we have a puppy who struggles a bunch with fear and anxiety and the staff did a great job handling him. We felt they took care of everything he needed professionall...
Really loved our experience here... we have a puppy who struggles a bunch with fear and anxiety and the staff did a great job handling him. We felt they took care of everything he needed professionally and thoroughly, and we found them to be pretty affordable compared to our former vet. We are new to this state, and they made us feel welcome :) Thank you from Laura, Mike and Captain Jack.
Floyd P.
1 Jan 2017
I recently found a cat that my husband and I decided to keep, and was looking for a vet close to home for her as well as my two other kitties. I drive past WG animal hospital everyday and decided to t...
I recently found a cat that my husband and I decided to keep, and was looking for a vet close to home for her as well as my two other kitties. I drive past WG animal hospital everyday and decided to try them out. From the second I made the appointment to when I left with my cat after her appointment, the entire experience was wonderful! The whole staff is so courteous, prompt, and most importantly of all fantastic with all their patients. Having just rescued my cat from a busy parking garage, she was normal quite frightened of new people but was so relaxed and happy to be with the staff. I can not say enough wonderful things about them and am looking forward bringing my two other kitties! Definitely recommend.
Lyn Wooten
29 Nov 2016
They are awesome! I have been bringing my animals here for 16 years! Would not go anywhere else. The girls up front are always so sweet and helpful and the vets are amazing! Dr Prather has been taking...
They are awesome! I have been bringing my animals here for 16 years! Would not go anywhere else. The girls up front are always so sweet and helpful and the vets are amazing! Dr Prather has been taking care of my boys since they were puppies!
Todd G.
18 Nov 2016
Truly great people. It is obvious that each person at this office truly cares about your animal. They are kind and gentle each time. Totally pleasant experience. Thank you for being a great busine...
Truly great people. It is obvious that each person at this office truly cares about your animal. They are kind and gentle each time. Totally pleasant experience. Thank you for being a great business.
Doug Stanton
7 Nov 2016
Dr. Prather has been recommended by many pug owners. I was impressed by her updates throughout the process of my second pug's spay and decided to make her the primary vet for both of my dogs. After ta...
Dr. Prather has been recommended by many pug owners. I was impressed by her updates throughout the process of my second pug's spay and decided to make her the primary vet for both of my dogs. After taking both of them in for the first time last week, I immediately knew that I made the right choice. She called me with additional advice after their appointments and genuinely cares about all of her patients.
Laura Krolak
7 Nov 2016
My husband and I were strangers when we arrived at Winter Garden Animal Hospital on October 19th with our beloved Bailey. She received a booster to her flu shot that was administered at her home vet i...
My husband and I were strangers when we arrived at Winter Garden Animal Hospital on October 19th with our beloved Bailey. She received a booster to her flu shot that was administered at her home vet in Illinois. We couldn't have been happier with the friendliness and professionalism of the ENTIRE staff. We said goodbye and expected to return to Illinois with Bailey to celebrate her 13th year with us! Sadly we returned 12 days later for the devastating news that we were going to have to let her go. We cannot say enough about the care and comfort we as a family of 3....Randy myself and Bailey received. She crossed the Rainbow Bridge that morning and we were a wreck! Dr. Prather and his staff and his staff rose to the occasion....we were guided through every step of the diagnosis with compassion, accuracy and an astonishingly accurate reading of our love and devotion for Bailey. We will return shortly to Illinois but I can say with absolute certainty that anyone who chooses to bring one of their four-legged family to WGAH will not be disappointed. Thank you one and all from the bottom of our hearts!!!!
Ashley Gold
13 Oct 2016
Amazing facility with the most warm and friendly staff. Our Shepherd is so well cared for here that I couldn't imagine taking him anywhere else.
Richard McKinney
23 Sep 2016
We want to thank the staff for being so caring and understanding as we had to say goodby to our beloved Lyla. We could never have been treated any better.
Susan Crabtree Ladd
20 Sep 2016
Love WGAH! We've taken our pets there since we moved here years ago. I will have to say these are the most caring doctors I have ever encountered in animal medicine as well as the staff. I have to mak...
Love WGAH! We've taken our pets there since we moved here years ago. I will have to say these are the most caring doctors I have ever encountered in animal medicine as well as the staff. I have to make that choice several times to send one over the Rainbow Bridge and I have never felt such comfort and love as I have here. Any surgeries that my pets have had the doctors and staff have always done an impeccable job. From the front desk to the kennel everyone is outstanding!
Sam Archer
19 Sep 2016
I just want to inform everyone on how neglectful this place is. My mom has been coming here for ages and my dog, McGee, has separation anxiety so we thought boarding all three of our dogs would be oka...
I just want to inform everyone on how neglectful this place is. My mom has been coming here for ages and my dog, McGee, has separation anxiety so we thought boarding all three of our dogs would be okay together. My dog was checked by his vet earlier in the week. We went out of town Friday, September 16 and boarded them through this afternoon. No calls, everything's good. Upon checkout, I was told my dog had an overbite which I am aware of. When the technician brought him out he looked like he had mud or shit on his face which immediately made a flag go up since we were told they were given baths this morning. When I asked the technician to wipe it off, I then noticed that this wasn't dirt, it was dried blood and pus from a wound. They took him back to have a doctor check him. The technician told me that McGee didn't listen and was wandering in the rain and the vet said it was an infection from wet hair getting matted and infected. Beyond the many questions I have past this, they were going to release my dog to me WITHOUT even saying anything. I have an actual appointment with my vet tomorrow and pending what she says, potential legal action will be taken. I never thought in a million years an animal hospital would not be able to take care of an animal and quite frankly the condition he was returned in and how he was returned; I am not sure why anyone would trust their babies with this place.
Stacey Shaver Velting
31 Aug 2016
WGAH staff and veterinarians are amazing! I recently had to make the decision to let my Baby go. Dr. Fusting went above and beyond in taking care of my girl right up until the very end. I've been ...
WGAH staff and veterinarians are amazing! I recently had to make the decision to let my Baby go. Dr. Fusting went above and beyond in taking care of my girl right up until the very end. I've been dealing with veterinarians for over 20 years and have never met one with the compassion and professionalism Dr. Fusting has shown myself and my Baby. I can't thank her enough.
Lisa Curtis
16 Aug 2016
I rescued a puppy right outside my office in Winter Garden and took her to get scanned for a microchip and checked out. I've never been to Winter Garden Animal Hospital before and was so very impresse...
I rescued a puppy right outside my office in Winter Garden and took her to get scanned for a microchip and checked out. I've never been to Winter Garden Animal Hospital before and was so very impressed with everyone! I appreciate the excellent care you give to all animals!! Thank you!
Teri S.
23 Jun 2016
Soooo very happy with our new vet. The staff is amazing, the whole place is clean and cheerful.On our first visit, my husband showed up with our newly adopted cat (who had decided to destroy his carri...
Soooo very happy with our new vet. The staff is amazing, the whole place is clean and cheerful.On our first visit, my husband showed up with our newly adopted cat (who had decided to destroy his carrier in ways I shall not describe here). The staff took the carrier and cleaned it up and lined it with puppy pads for the return trip home. How awesome is that!!We have recently adopted a kitten that was a rescue by one of the staff members. It's clear to us by the way things were handled that the entire staff here truly cares about taking care of our furry friends. They have helped us with our new fur babies and we really feel like they are always there for us during our transition and getting these critters good and healthy.Bless the entire staff here at Winter Garden Animal Hospital... and just know that your pet will be in very good hands.
Maureen Columbia
1 Jun 2016
The doctors and staff were all so caring and empathetic during our recent emotional time with our beloved Jasmine. We fournd out that our almost 13 year old Doberman had incurable bone cancer and we h...
The doctors and staff were all so caring and empathetic during our recent emotional time with our beloved Jasmine. We fournd out that our almost 13 year old Doberman had incurable bone cancer and we had to make the very difficult decision to put her to sleep. Dr. Prather shared her feelings with us and helped us to be at peace during this very trying time. The love and care that Dr. Prather showed Jasmine did not go unnoticed and we were very appreciative of her support. Thank you to all the staff members for always welcoming and loving Jasmine.
Amy M.
24 Apr 2016
After going to a vet in our former hometown for years, we were a little nervous about trying a new spot when we moved to WG about 2 years ago. But that apprehension faded quickly after discovering thi...
After going to a vet in our former hometown for years, we were a little nervous about trying a new spot when we moved to WG about 2 years ago. But that apprehension faded quickly after discovering this office! Friendly staff, knowledgable vets/techs, exceptional customer service. A bonus is that they board pets there, and we always feel at ease going on trips and leaving our pups with them - they come home freshly bathed and tails wagging! I would recommend this office to anyone who views their pets as family, as that's how they will be treated there.
Liz E.
25 Mar 2016
This animal hospital is the best one I have ever had the privilege of using. We went in under horrible circumstances where our cat had a blood clot in his heart and had to be put to sleep. Dr. Prather...
This animal hospital is the best one I have ever had the privilege of using. We went in under horrible circumstances where our cat had a blood clot in his heart and had to be put to sleep. Dr. Prather and the technicians treated us and our cat professionally and gave a personal touch. They gave us many options for how to handle the horrible realization that we were going to lose our fur baby that day. I will never use another vet again after seeing how good an animal hospital can be. You can't go wrong with this animal hospital. We had never even been in before and they got us right in since it was an emergency. All of the people there with appointments got in right on time and were also treated beautifully. These people love pets and care for them very well. Please choose this animal hospital for all of your pets.
Peggy F.
28 Jan 2016
I called them because I found a lost dog and wanted to have him scanned. because I was unsure of the dog's reaction to other dogs they were willing to bring the scanner outside and even gave me a lea...
I called them because I found a lost dog and wanted to have him scanned. because I was unsure of the dog's reaction to other dogs they were willing to bring the scanner outside and even gave me a leash to use because all I had was a small piece of rope. I will definitely use them when need be.
Roxana Nieves
22 Jan 2016
All I got was love and smiles and they saved Burton's life (my kitty) thank you!
Tanya O.
6 Oct 2015
This is the Vet to take your fur babies! After years of dealing with another vet out of convenience we finally had enough and decided to try someone else. We are so happy that we did! Dr. Fusting gree...
This is the Vet to take your fur babies! After years of dealing with another vet out of convenience we finally had enough and decided to try someone else. We are so happy that we did! Dr. Fusting greeted our dog with love and compassion. We were able to make an emergency appointment and take our dog (who was in pain) to see the doctor right away, without any wait. The front desk staff are also caring and courteous. We have decided to make this our official Veterinarian office and we will be bringing all three of our chihuahuas here. Dr. Fusting was amazing and she helped our baby girl feel better!
Tony Serpe
4 Oct 2015
The staff here are very respectful and truly love there job and want nothing more but to make you feel like family. I take all my dogs and they LOVE going to the vet since we started coming here.
Alex McDonald
24 Sep 2015
The whole staff at Winter Garden has done such a great job to ensure that my dog gets back to health after a frustrating tail injury. I had seen a vet closer to me prior to the injury and switched to ...
The whole staff at Winter Garden has done such a great job to ensure that my dog gets back to health after a frustrating tail injury. I had seen a vet closer to me prior to the injury and switched to them upon recommendation. I will never go any where else again if I don't have to. They are half an hour away from me but it is well worth the distance. Every single staff member makes an effort to get to know you are your pet and wants to make you feel comfortable and understanding of everything that goes on. I am so happy that I switched to them and am grateful for all that they have done to help my pup! VERY highly recommended.
Pam G.
12 Jul 2015
Dr Prather and her staff are amazing! They practice excellent medicine and are very caring. They may be a little more expensive, as one reviewer stated, but you get what you pay for. It's more expensi...
Dr Prather and her staff are amazing! They practice excellent medicine and are very caring. They may be a little more expensive, as one reviewer stated, but you get what you pay for. It's more expensive to have good quality anesthesia monitoring equipment, pain medication for any procedure that might cause discomfort, etc. If you don't really care about your pet, feel free to go to the less expensive places. But if your pet is a part of your family, they deserve to go here.
Kami N.
15 May 2015
Excellent care of my dogs. Wonderful loving receptionists, techs and vets. They remember my dog by name. They have also been very helpful with questions over the phone.
Michelle F.
24 Mar 2015
We have been going to WGAH for 10 years. 2 dogs and 3 cats. We have Always received excellent service from the moment we walk in the door. Our 1 dog Bonnie has had health problems since we adopted her...
We have been going to WGAH for 10 years. 2 dogs and 3 cats. We have Always received excellent service from the moment we walk in the door. Our 1 dog Bonnie has had health problems since we adopted her 9 years ago. Dr Prather and Dr Stroud have been wonderful in helping her through some rough times. They are the best!
brennan m.
10 Mar 2015
We love this vet. They always listen to any concern we have with our pets and make us feel like our pets are taken care of. We will never use another vet. Thanks WGAH!!
Stanley S.
1 Nov 2014
Meh! It seems to me always a hassle here.My daughter was a animal science major and pre-vet so we can pre-diagnose many problems. Recently the dog woke up with a red smelly ear, an obvious ear infecti...
Meh! It seems to me always a hassle here.My daughter was a animal science major and pre-vet so we can pre-diagnose many problems. Recently the dog woke up with a red smelly ear, an obvious ear infection. They couldn't see him for three days because of no appointments. In my opinion, a good doctor/vet would make time for a patient instead of letting them be in pain. Said they would call back after talking to vet but never did (returning phone calls is a pet peeve of mine).Mostly what I don't care for is that they take the animals in the back, out of sight, to do whatever needs to be done. I want everything to be above board. Always see a Tech and the vet comes in for 5 minutes.This was never like this with our vet in New Jersey (plus they are more expensive than our vet in NJ). In my opinion they are efficient, qualified and care for the animals but I feel this is run more like a business than a vet office.We will be looking for a new vet.
Rob K.
11 Sep 2014
We recently moved to FL and had just adopted a new puppy. The puppy fell deathly ill and we found Winter Garden Animal Hospital by their favorable online reviews. Dr Stroud and the staff went WAY abov...
We recently moved to FL and had just adopted a new puppy. The puppy fell deathly ill and we found Winter Garden Animal Hospital by their favorable online reviews. Dr Stroud and the staff went WAY above and beyond the call of duty to bring our poor puppy back to health. Honestly, I don't know that anyone else would or could have gone to such lengths to save our little one. Our puppy is in great health thanks to the clinic and they have us as clients for life! I could go on and on, but if you are seeking a new vet clinic... THIS IS THE ONE!!!! Thank you Dr Stroud and everyone at WGAH for saving our little Bella!!!
Craig M.
3 Aug 2014
Moved to Winter Garden and tried a couple vets before finding WGAH. They are GREAT! Super friendly and hospitable. They are not pushy with products and are very punctual with appointments. No need to...
Moved to Winter Garden and tried a couple vets before finding WGAH. They are GREAT! Super friendly and hospitable. They are not pushy with products and are very punctual with appointments. No need to look any farther, we have our new Vet.
Tracy M.
17 Mar 2014
Been coming here since the 60's. Great vets through the years. Currently undergoing remodeling and the place is looking great.
Joy W.
25 Nov 2013
First visit today. Very friendly staff. Good with my anxious cat. Very reasonable price. I will be back!!
Ryan K.
8 Feb 2013
I can't say enough about the staff, they truly make you and your pet feel loved every visit. They are super friendly, make you feel like family, and I have noticed over the years that they have a very...
I can't say enough about the staff, they truly make you and your pet feel loved every visit. They are super friendly, make you feel like family, and I have noticed over the years that they have a very low turnover rate when it comes to their staff, they all seem to stay for a long time.My family has been bringing their animals here for years and when I adopted my first dog a little over a year ago there was no doubt as to where I would bring her. In my experience the doctors are very knowledgeable, willing to answer any and all questions, and are not quick to recommend something unless they truly believe it is the right direction to take.FUN FACT: They have a website portal where you can keep track of your pet's vaccine history and get reminders sent to your email. You can even schedule visits from the site as well.
urface
8 Oct 2010
actually, im a frequent visitor and they have had signs up of additional parking since before the construction and the rear or side access to ANY place of business is usually employee access only (go ...
actually, im a frequent visitor and they have had signs up of additional parking since before the construction and the rear or side access to ANY place of business is usually employee access only (go figure). and when you called down the hall and no one answered, im sure they were all, you know, working. also, ive had many encounters with the fornt desk staff and you cant find a nicer and more bend-over-backwards group and if they had so little empathy for animals im sure they would have a different job. and please explain to me a time when you have gone to the human emergency room and they saw you ASAP??? if your pet was in such ""distress"" maybe you should have informed them of so and yes of course im sure there is an emergency fee. how would you feel if you had made an appointment and now someone rushes in ahead of you and makes you wait longer than you were supposed to? also, im sure the staff has to drop everything to assist in helping your pet which takes away from the needs of other clients and patients. dont blame this very helpful clinic and staff because you were impatient and did not want to pay the nessasary costs for your pet. thats your short coming not theirs. all of my experiences with winter garden animal hospital are beyond compare with any other place i've been. the best doctors and staff you could ask for. they are the only ones i would trust with my beloved family members.
annieok
16 Jun 2010
I came to town to take care of a relative's sick pet while they were out of town. This time I decided to bring my sweet Bombay cat along on this short excursion. My experience getting to the Winter G...
I came to town to take care of a relative's sick pet while they were out of town. This time I decided to bring my sweet Bombay cat along on this short excursion. My experience getting to the Winter Garden Animal Hospital was horrendous, but dealing with front desk rudeness, and lack of empathy was far worse. The stretch of road on SR 50, in front of the Winter Garden Animal Hospital, is still under construction, as of the week of June 16-17, 2010. Parking in the back is available. However, there are no signs letting pet owners or visitors know if you can enter via the side door. On my way to the front of the building, with lightning crackling overhead, I anxiously looked for an entry on the side of the building so I could get away from the looming storm. Finally, I made it to an unlocked side door. Oops, no signs saying to enter or not to enter through this one particular door; however, I quickly turrned the knob, looked down a long hallway, and said, ""Is this an entry door or an employee door? Hellooooo,,,hmm...I paused for a good 30 seconds waiting for an answer, to not avail I finally found my way to the front with my sick pet in tow, who seemed to have had an intestinal blockage, and since I was going over to pick up some meds for my relative's pet, I thought I could have them see my pet mid-afternoon. Bad idea.....the clinic does make sure to let you know, when you are only inches from the front door, and in the coldest of all ways, that you must have an appointment in order to be seen. Why call it Winter Garden Animal Hospital? Never mind the fact that my 18 yeark old cat was in heavy distress, with mouth agape... The next few words were, ""Since youuuu did not have appointment, youuu will have to pay...$$$..because...youuuu...blah blah blah. By this time I was in distress, listening to an unctious young lady, with no empathy for animals. The young clerk seemed quite pleased with herself admonishing a senior citizen in front of an array of clients in the front office. Forget the cat, not once did she inquire about how to make him more comfortable. Not one sign of empathy for a sick 18 year old Bombay cat. Shame on Winter Garden Animal Hospital. You are no hospital, and change your name!
lorena77
14 Jul 2009
after my bad experience at Emergency pet hospital on white rd in ocoee i brought my sick puppy here and the staff was so nice to us and helped me understand my puppy's condition and helping me to tre...
after my bad experience at Emergency pet hospital on white rd in ocoee i brought my sick puppy here and the staff was so nice to us and helped me understand my puppy's condition and helping me to treat her at home and giving us hope .My puppy is on the road to recovery and they did not over charge or try to run unnecessarily test .I love this place and would recommend it to everyone who is a pet lover
VetTechnician
19 Aug 2008
Nice facility, staff is friendly and had not problem giving me a tour. Multi-doctor so they have lots of ""knowledge"" on hand for an health issues. Overall I was happy with the facility, it was cle...
Nice facility, staff is friendly and had not problem giving me a tour. Multi-doctor so they have lots of ""knowledge"" on hand for an health issues. Overall I was happy with the facility, it was clean, everyone was friendly and loved the animals !
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