If I could give this HORRIBLE place a Negative 10 star rating, i would! I wish every single day i NEVER set foot in this awful, unprofessional, traumatizing animal hospital!!!! When I initially brough... Read More
If I could give this HORRIBLE place a Negative 10 star rating, i would! I wish every single day i NEVER set foot in this awful, unprofessional, traumatizing animal hospital!!!! When I initially brought in my beloved cockatiel, it was close to thanksgiving 2016, and i saw Dr.bellville first. My bird was only getting worse. The next time I brought my baby Sunshine in, I had the misfortune of seeing Dr.newman. As he's giving me this incredibly heart breaking news, he literally was leaning back up against the wall with his one foot up on the wall and arms crossed, just so fucking blase/cold/UNPROFESSIONAL about it!!!!!!! Seriously has he never heard of bedside manner?! Anyways, my beautiful bird lasted until April 1, 2017. I promised him every single day for months that this wouldn't be the end for us and he would get to fly higher than he's ever flown, and we would finally get to fly together (I had plans to take his cremated ashes skydiving with me and scatter them, That was supposed to be our final memory together!!!!!) ..but these fucking incompetent assholes deprived me and Sunshine our right to closure!!! So that awful, life changing day (4/1/17) I take him in to end his suffering (malignant tumor) and I told Dr.newman I wanted to be with him when he did it, but I was told I wasn't allowed bc of whatever stupid rules they have. So, this arrogant impatient jerkoff dr, is trying to take my baby bird out of my hands-Knowing I'd never see him again or feel his feathers on my face as my puffy little bird would nuzzle me-this terrible excuse of a dr takes him and the final words I hear is him saying "Don't worry, I'll take care of him" and the final sounds I hear is, my bird screaming for me. I'm crying as I try to get through writing this, it's taken me Many months to be able to even attempt writing about this bc it's beyond fucked up and traumatizing!!! The intake girl even remembers me crying hysterically as we were arranging the paperwork and she asked if i wanted a communal cremation or a private one. I was confused and actually Disgusted when she explained what a communal cremation is, just animals left behind by their owners to get cremated/buried as a group, I was horrified that people even did that bc I could not imagine ever leaving my Sunshine behind, but THEY didn't give me a choice!!! I made it 1000% clear I wanted a PRIVATE cremation, I even talked in detail with the girl about the customized box the ashes were going to be returned to me in! I was told it would take about 2-3 weeks and I'd get a call to pick them up. Almost 4 weeks had gone by so I call them asking when I can get my bird's remains, they clearly had a problem and it sounded like they lost them, they said they'd call me back later that day, but they did not. They called me the following day to inform me one of their PIECE OF SHIT LAB GUYS made some kind of clerical mistake and marked my bird down for a communal cremation!!! ARE YOU FUCKING KIDDING ME?!?! The EXACT thing I did not want being done to my bird, was in fact done! It makes me sick to my stomach every single time it pops into my head, which is pretty often to say the least!!!! That unprofessional asshole "dr" who told me not to worry and he'd take care of my baby, well not only is he a fucking liar who Did Not follow through and take good care of my Sunshine, he also does NOT HAVE A HEART bc he didn't even call to apologize when this mess happened!!!!! This shitty vet hospital went into a "protect our own" mentality and just had their officials calling me to be the bearer of bad news. I asked wtf happened to the employee that made this specific CARELESS mistake that has changed my life Forever, and they said "oh we had a word with him and we'll prevent this from happening in the future" WHAT.THE.FUCK!!! My baby was not your test subject to FUCK UP on!!!!! And when I asked if this employee would be fired, they said no. You've gotta be fucking joking, I have worked jobs and seen people get fired for using their cell phone or being late, BUT THIS FUCKING INCOMPETENT MORON GETS TO KEEP HIS JOB??!!?!?! I don't know if anybody that works there will even see this review or give a shit at all, but everything about this is beyond unfair.Does that employee understand that his royal fuck up bc he wasn't focused on his job, has led me to spend the past year wanting to die, actually wanting, hoping, and praying for my life to end!!!! Sooo if anyone is thinking of taking their beloved pet to this AWFUL NIGHTMARE HELL HOSPITAL, I highly recommend you Do Not bc in the end the people's actions in this place will make you want to kill yourself, bc that's how they left me feeling!!!!!!!!!!!!!!!! Nothing can change what they did, stripping me of Any chance at closure with my heartbreaking loss, making me break the promise I made to my bird in his dying days to spread his ashes skydiving, and making sure our last memory together wasn't in that SHITTY animal hospital THAT SHOULD BE REPORTED!!!! Read Less