The Good: Initially, I was able to get an appointment easily and immediately, the doctors and staff are knowledgeable, the extended hours of operation are great for people who work 8-5, and the prices... Read More
The Good: Initially, I was able to get an appointment easily and immediately, the doctors and staff are knowledgeable, the extended hours of operation are great for people who work 8-5, and the prices are VERY reasonable. Affordability and hours of operation are the major "pros" of this clinic. The Bad: It was exceptionally difficult to get an update on the status of an inpatient animal. I tried for over an hour to get someone on the phone and was put on a long hold every tim...e I called. Additionally, I tried to schedule the follow-up appointment they recommended at the time I picked my animal up to bring him home, and was told to call back later to schedule follow-up. They would not let me schedule the appointment at checkout, and when I DID call back to schedule the follow-up appointment, I was told that they fill up a week in advance and that I should have scheduled the follow-up appointment at checkout when I picked my animal up to bring him home...which is exactly what I tried to do, but for whatever reason, they would not allow. In synopsis, knowledgeable doctors, knowledgeable staff, excellent prices, great hours of operation, but very, very poor communication and overall organizational skills. The left hand doesn't seem to know what the right hand is doing. Trying to do what the doctor recommended (schedule a follow-up appointment) while not being permitted by the staff to do so, only to be later told by the staff that you should have done precisely what you tried to do (but they refused to allow) was rather frustrating. I would have liked to have given this vet a 5 star rating, but unfortunately, due to the issues I experienced with communication and trying to schedule a follow-up appointment, I can't go any higher than three stars for this one. It's a shame my first visit went the way it did, really. I have a cat, a dog, a rabbit, and several birds. I'd have been a good client to have kept. Edit: After giving this more thought, I'm going to have to change my three star rating to a two star rating, based on the fact that this vet only gave me enough medication for my cat to last him until the follow-up appointment that they wouldn't let me make, so now, I'm going to have to taper off and discontinue his meds before he's well, at least until I can take him to another vet for follow-up. Chances are, we're going to have to start the healing process all over again somewhere else. See More Read Less