I took my 1 year old cocker spaniel to AHoSS just yesterday evening for his annual vaccinations, and the vet tech Corey and Dr. Smith were wonderful. However, when my Cash had an adverse reaction to t... Read More
I took my 1 year old cocker spaniel to AHoSS just yesterday evening for his annual vaccinations, and the vet tech Corey and Dr. Smith were wonderful. However, when my Cash had an adverse reaction to the vaccinations today and got severe diarrhea so much so that he soiled himself and the whole floor of his crate, I called to ask if they thought he was ok. A desk clerk ultimately called back to inform me they had some medicine for him and I could pick it up at the front desk.Again, he was just there yesterday evening and this was his very first visit there for $350 worth of vaccinations and flea & tick deterrent, and yet they charged me $56 for the medicine to help the diarrhea. I didn't get to see a vet when I went to pick up the medicine because, as I was told, none was available.When I heard the price of the medicine I asked to speak to someone higher up. After a few minutes I was taken into a room and met by the Office Manager. She just kept saying, like a broken record, that we can't know what caused the diarrhea - it could be stress or he could have ingested something bad outside. I tried to explain that I wasn't upset with AHoSS that he was sick, I didn't feel it was their fault that he had an adverse reaction to vaccines, rather I simply expected, as a brand new patient who had visited less than 24 hours ago, as a courtesy they would comp. the medicine. While speaking over me, the office manager would continue to repeat that we couldn't know what caused his diarrhea. What I cannot figure out if is AHoSS refused to comp. the medicine because it could be perceived as admission of liability for the adverse reaction to vaccines, or if they simply refused to give up what I would guesstimate to be at least $35 of profit they were making in markup off the probiotic. Either way, Cash will no longer be a patient there. Read Less