Banfield Pet Hospital
Atlanta, Georgia
General Info
Banfield Pet Hospital assists Atlanta pet owners by developing wellness routines based on observation and geographic factors while providing methods to maintain pet health throughout Georgia's seasonal changes. The visit initiates with discussions on daily rhythms which include alterations in energy levels, dietary habits, social interactions, sleep quality and environmental stress factors. The examination progresses into a comprehensive full-body assessment that encompasses joint testing along with oral health checks and dermatological screening while simultaneously reviewing posture. Through deliberate examinations of touch and pressure responses, the veterinarian assesses potential pain points alongside muscular tension and movement restrictions. Researchers examine historical data to detect patterns suggesting metabolic shifts along with musculoskeletal stress and behavioral adjustments. The suite of services at Banfield Pet Hospital includes diagnostic screenings alongside vaccination programs and blood and fecal tests while also providing nutritional consults and pain management plans. The patterns of veterinary visits demonstrate connections to local climatic conditions showing increased allergy consultations during spring parasite treatments in summer and arthritis evaluations in colder months. Animals from breeds prone to anxiety or chronic illnesses may benefit from staggered milestone veterinary visits to enhance monitoring. Pet owners receive detailed summaries alongside habit logs while follow-up care intervals and optional digital check-in options are also provided. Pet owners handling senior pets or multiple animals have the option to request adaptive scheduling alongside telehealth services and behavior-linked recheck systems to maintain manageable care routines. Through intricate patterns of observation paired with seasonal adjustments Banfield Pet Hospital equips Atlanta pet owners and those throughout Georgia with anticipatory tools that transform veterinary visits into a proactive care routine.
Services
Dental
Microchipping
Vaccinations
Reviews
Rafaella S.
10 Jul 2019
REPORT
DO NOT BRING YOUR PET HERE. I have a 13-week old puppy who started having a seizure last Saturday. This had never happened before, and I was panicked so I rushed her to the closest pet hospital (this ...
DO NOT BRING YOUR PET HERE. I have a 13-week old puppy who started having a seizure last Saturday. This had never happened before, and I was panicked so I rushed her to the closest pet hospital (this location). When I got there, my puppy was convulsing and drooling in my arms. The vet tech took one look at her and informed me that they were closing in 20min and they couldn't help me. They told me to go to a different hospital 15min away. I WAS SHOCKED. These people have taken a Hippocratic Oath! In my desperation, I asked the vet tech if my puppy could die on her way to the other hospital, to which she replied: "I hope not"... She didn't even give me advice on how to keep her safe on the ride to the other hospital, which by the way, was out of a doctor that day! I'm just completely appalled by the whole experience and I hope they shut down this pathetic excuse for a hospital. Shame on you, Banfield!
Margaret H.
20 Jun 2019
REPORT
Scheduling the appointment was great. The guy on the phone was knowledgeable, upfront about costs and easy to talk to. He asked that I come in 15 minutes before because we were new. When I got there 1...
Scheduling the appointment was great. The guy on the phone was knowledgeable, upfront about costs and easy to talk to. He asked that I come in 15 minutes before because we were new. When I got there 15 minutes before, the girl seemed confused and said you're here 15 minutes early, we'll call you 2 minutes before your appointment time and shooed me away. We sat down to waste time and just observed. The place seemed dirty, crowded, loud and overall very unwelcoming. I decided that it wasn't the place for us so I kindly told her we'd reschedule and she didn't care. Maybe it was an off day for them and I've heard that al Banfields are different so maybe I'll try another location in the future but not this one.
Lam N.
18 Apr 2019
REPORT
They are so incompetent, I wonder if their "veterinarians" ever saw a college from inside. If you need anything beyond routine stuff such as vaccines, go to a real vet.
Laura G.
19 Mar 2019
REPORT
I've been taking my cats (3 of them) to this Banfield for over a decade. Mostly convenience, but also cost; I like the wellness plan option.I want to start by saying that I love Dr. Ricks and Charles....
I've been taking my cats (3 of them) to this Banfield for over a decade. Mostly convenience, but also cost; I like the wellness plan option.I want to start by saying that I love Dr. Ricks and Charles. They're both extremely responsive, helpful and kind, and it seems as though they genuinely care about all three of our little guys.I am considering switching to a different vet, though, because of repeated, frustrating incompetence on the part of the rest of the support staff. Three times now they've forgotten to give me medications I've paid for, and I've had to go back to get them after the fact. They lose notes I've given them about my pets' conditions. It seems like nobody remembers when I've been there or notes things down to communicate them to Dr. Ricks or the other vet techs. Most recently, I took one of my cats in to see about a growth, and was told that it had been biopsied and was sent to Blue Pearl for a follow-up consult. They said they'd send the results of the biopsy in advance, but when I got to Blue Pearl, there was no biopsy result available. Blue Pearl called and was told that they hadn't received the results yet. So I paid for the consult visit, called Banfield, and reached Charles (yay, Charles), who told me that they had, in fact, received results, but nobody had told me or sent anything over. So I paid $150 to have Blue Pearl tell me nothing useful because Banfield dropped the ball. Charles is working on fixing it, and I trust him to do so, but the rest of the staff has lost my trust.UPDATE: Nobody knew what I was talking about when I called back to check (two days later), and I never received any communication from Banfield in the interim. This is a frequent occurrence - you call to ask for help and when you call to follow up later, nobody knows what you're talking about. I'm super upset about this, and am actively researching alternative veterinary services for future pet care.
Luis P.
23 Feb 2019
REPORT
I've been coming to this location as well as the Decatur location for about 3 years. I was over charged for my wellness plan. I tried calling the hospital as well as customer service. I WARN YOU, ther...
I've been coming to this location as well as the Decatur location for about 3 years. I was over charged for my wellness plan. I tried calling the hospital as well as customer service. I WARN YOU, there customer service is TERRIBLE!! No one could tell me why/who overcharged me. I politely asked to speak to someone who could help me, and all they could do was give me an email. And of course, I never heard back from anyone. Funny that once I canceled my membership, ONLY THEN, did anyone want to help me.I don't trust anyone who had my CREDIT CARD info and makes charges without my authorization. Then tells me they can't do anything about it. Just go to your local pet hospital. That's what I'm doing.
7 P.
12 Nov 2018
REPORT
There wellness plan is a scam because they pitch it like it is an insurance plan..I was told the cost of the 1st visit was the same if I joined the program and that I can cancel anytime.Come to find o...
There wellness plan is a scam because they pitch it like it is an insurance plan..I was told the cost of the 1st visit was the same if I joined the program and that I can cancel anytime.Come to find out it was way more - they charged me for things I didn't ask for and when I cancelled they stated I still owed.I can't believe that they can be so misleading.
Valerie V.
20 Jul 2018
REPORT
I recently moved to the area and when it was time for my dog to get her year vet visit I was in a scramble to find a vet that wont charge me an arm and a leg. I looked into pet insurance etc. and coul...
I recently moved to the area and when it was time for my dog to get her year vet visit I was in a scramble to find a vet that wont charge me an arm and a leg. I looked into pet insurance etc. and couldn't find a plan I felt was worth the money I would be putting into it monthly. a friend of mine recommended checking into the Banfield hospitals. After learning about their prevention care program (25 a month, free vet visits, free yearly check up items like shots etc, 10% off meds, etc.) I was in! all of the staff has been extremely nice and friendly! I can say that I don't care for the fact that when your furrbabies need their shots or vet attention, they go to a "backroom" where you aren't allowed to go in... I'm assuming that's a Banfield thing and not specific to this location... which is why I gave four stars. OTHERWISE this is the perfect solution to expensive vet care!
Judas A.
6 Jul 2018
REPORT
Today I had one of the WORST experience I've ever had with a vet. I've been doing business with this location for 5 years now and I took one of my dogs in for due to having some tick bites from runnin...
Today I had one of the WORST experience I've ever had with a vet. I've been doing business with this location for 5 years now and I took one of my dogs in for due to having some tick bites from running around outside. So after we get in a room,the assistant ask questions and tells me the vet will be in momentarily. 5mins later Dr. Mia Alphonio walks in and robotically gives her greeting in a way we she's obligated to speak. I ignored it as if she may be tired. The entire time not once looking over to interact while talking to me but rather into her computer. She start spilling out her Prognosis. I interupt as she is rambling on without stopping to clarifying the 6 steps to ensure my dog is healed correctly. The whole conversation was insensitive and rude. Avoid her at all cost.
Peter N.
28 May 2018
REPORT
My cat has been peeing blood recently. She's been peeing on everything in the house. We took her here the first time and paid $140 to get her antibiotics. Didn't work. My wife made another appointment...
My cat has been peeing blood recently. She's been peeing on everything in the house. We took her here the first time and paid $140 to get her antibiotics. Didn't work. My wife made another appointment for today at 11am. We got up, corralled the cat into the carrier, which isn't easy, and drove all the way to Banfield for them to say "Sorry, we don't have her on the schedule." I was sitting next to my wife when she made the appointment. This is maybe the 2nd or 3rd time this has happened. I asked if I could speak with the manager and they said "They're not in today." I said "can I have the name of the manager so I can call them later?" They said no. Don't go here. It's a giant waste of time and money.
Lydia Dennis
27 Mar 2018
REPORT
Awful customer service. Appointments never on time even if you’re the only one here.
melissa labelle
25 Mar 2018
REPORT
Complete and utter chaos. The worst banfield and petsmart I’ve ever been to. I drive over an hour to go to a different banfield now.
Janeth Mujica
28 Feb 2018
REPORT
My wife and I have the outmost respect for the staff at Banfield Pet Hospital. We had a cat with several intestinal issues, and we dealt with this medical for over a year. Dr. Alphonso and the rest of...
My wife and I have the outmost respect for the staff at Banfield Pet Hospital. We had a cat with several intestinal issues, and we dealt with this medical for over a year. Dr. Alphonso and the rest of the staff was always extremely empathetic to our emotions and gave us the best guidance possible for how to treat our cat. When our cat finally lost his last battle, again, we felt the outmost care. We only wish all pet owners receive such wonderful treatment and care.
Donnine Canamar
7 Jan 2018
REPORT
They've gone above and beyond for me and my yorkie. My dog is older and every time we've come in, even on busy days, they're always courteous and respectful to us. When we're visiting a different stat...
They've gone above and beyond for me and my yorkie. My dog is older and every time we've come in, even on busy days, they're always courteous and respectful to us. When we're visiting a different state, they work with me to make sure my dog has the medications she needs. The last time I took her in, as she has severe skin allergies, they were nothing but compassionate and professional and went beyond what I asked for to make sure my dog was comfortable and healing well. 10/10 would recommend.
slp atl
28 Dec 2017
REPORT
BELIEVE THE REVIEWS and know the they have a horrible rating because it is true. This is for Banfield, Ponce de Leon in Midtown ATL. I have given them a good review in the past but today found that th...
BELIEVE THE REVIEWS and know the they have a horrible rating because it is true. This is for Banfield, Ponce de Leon in Midtown ATL. I have given them a good review in the past but today found that the only thing they can earn FIVE STARS for is their competence in bulls*@&% and hitting you up for more money. To be specific, I gave Dr Onder a good review from my first visit. He answered questions and seemed pretty straight up. It was my dog's first visit with him specifically. Found out that he is a BS artist and ended up charging me twice what he quoted me a month ago. On top of that, he did not remember me nor my dog. When I reminded him of what he said, a month ago, regarding the charges for the next visit, he asked me who I spoke to. "YOU, I spoke with you YOU!!!"
Spare yourself the puppy mill mentality. There are too many good vets to spend money with rather than with someone whose word you can't trust. THIS review is not about the money. I love my dog. If she needs tests or treatments, no question she will get them. This is about having confidence that when her caretaker tells me something, I can trust their word and that there are not ulterior motives.
Sandra P.
28 Dec 2017
REPORT
BELIEVE THE REVIEWS and know that they have a horrible rating because it is true. This is for Banfield, Ponce de Leon in Midtown ATL. I have given them a good review in the past but today found that t...
BELIEVE THE REVIEWS and know that they have a horrible rating because it is true. This is for Banfield, Ponce de Leon in Midtown ATL. I have given them a good review in the past but today found that the only thing they can earn FIVE STARS for is their competence in bulls*@&% and hitting you up for more money. To be specific, I gave Dr Onder a good review from my first visit. He answered questions and seemed pretty straight up. It was my dog's first visit with him specifically. Found out that he is a BS artist and ended up charging me twice what he quoted me a month ago. On top of that, he did not remember me nor my dog. When I reminded him of what he said, a month ago, regarding the charges for the next visit, he asked me who I spoke to. "YOU, I spoke with you YOU!!!" Spare yourself the puppy mill mentality. There are too many good vets to spend money with rather than with someone whose word you can't trust. THIS review is not about the money. I love my dog. If she needs tests or treatments, no question she will get them. This is about having confidence that when her caretaker tells me something, I can trust their word and that there are not ulterior motives.
Deborah Harris
1 Nov 2017
REPORT
Banfield is a bit of a scam. The way they get you is by charging 2x the rate of other vets and shelters for medicine, spay/neuter operations, etc. For the annual cost of spending money on their plans,...
Banfield is a bit of a scam. The way they get you is by charging 2x the rate of other vets and shelters for medicine, spay/neuter operations, etc. For the annual cost of spending money on their plans, you could easily invest in seeing a better vet or perhaps pet insurance.
Sebastian Lobo
23 May 2017
REPORT
I had a puppy from a shelter and she had demodex. The vet was 5 minutes or less with my dog, his assistant came out with a treatment option that I did not wanted on my dog (amitraz dip) only recommend...
I had a puppy from a shelter and she had demodex. The vet was 5 minutes or less with my dog, his assistant came out with a treatment option that I did not wanted on my dog (amitraz dip) only recommended in a generalized condition and not in puppies because is too toxic. I asked several times for another treatment option and she refuses to offer another or to ask the vet.
The next day after a bad review and a complain with the manager they offer another treatment option.
The one they offer was the most expensive one and fluralaner, the one I got at the end (best one for my pet) was not sold by them, that's why they don't recommend it
Mitchellie V.
13 Apr 2017
REPORT
Yoshi & Zoe have been clients since they were babies in New Orleans. These two R well trvld & here in ATL we've finally decided that Dr. Ricks was our favorite. This is the hospital that found Yoshi...
Yoshi & Zoe have been clients since they were babies in New Orleans. These two R well trvld & here in ATL we've finally decided that Dr. Ricks was our favorite. This is the hospital that found Yoshi w/ his heart condition. Since the discovery, I cannot complain about the care he's received. They kept Watch of his condition w/ ck-ups and X-Rays. Of course the older he's getting, the treatments may change; inevitable. 11/2016 - Dr. Ricks recommended to get a precise diagnosis, Yoshi will need a Cardiac UltraSound. Of course he gave me options w/ going outside of Banfield or if I wanted his staff to find a doctor w/i the local commuting area. Since there wasn't an available doctor w/ Banfield @ that moment, Dr. Ricks' staff did produce recommendations and also handed me a Banfield POC to call. They did advise that external providers would charge $600++ for the procedure so I tried my chances w/ the Banfield POC. No luck until March 2017. 3/2017 - We strolled into PetSmart in Alpharetta & decided to visit w/ their staff. Needless to say, they gave us another Banfield POC and was able to get an appt two wks later. The results from the Banfield in Fayetteville was delivered to Dr. Ricks w/i 4D. We have to pick up a new Rx to add to Yoshi's regiment, but, it will be for a Wk only then we go back for a ck-up. All in all, I'm highly appreciative of the care they provide & my FurKids R living passed their average ages & that makes my heart smile.
Fateen Anthony Bullock
23 Feb 2017
REPORT
The customer service is terrible. Avoid this place AT ALL COSTS.
Scarlett King
18 Jan 2017
REPORT
I friggin love Dr. Riley. My dog is old and is now completely blind but I always feel like he is in good hands with Dr. Riley. He even returns my phone calls and lets me annoy him to ask questions abo...
I friggin love Dr. Riley. My dog is old and is now completely blind but I always feel like he is in good hands with Dr. Riley. He even returns my phone calls and lets me annoy him to ask questions about my pet.The front desk staff is always pleasant as well. The wellness plan works well for me. I can only say good things about this place.
Yun Sin
15 Sep 2016
REPORT
Quick, informative service. They will not tell you about the cancelation policy of their wellness plan so watch out! Doctors were quick and gentle with my dog.
Ijeoma Ihiasota
9 Sep 2016
REPORT
The vets here are good and the pricing is comparable to the area.
Rebekah Roberts
15 Sep 2015
REPORT
From check in to checkout I was met with kindness and respect. This past Sunday morning I awoke to a sick pup who would not stand. They were able to fit us into their schedule, which prevented me from...
From check in to checkout I was met with kindness and respect. This past Sunday morning I awoke to a sick pup who would not stand. They were able to fit us into their schedule, which prevented me from having to take her to an emergency vet. Though, I will say I was skeptical given the previous reviews. However, Dr. Alphonso was great and very understanding of my financial situation. She helped my girl as much as she could, a fact I did not want to go unnoticed. The front desk staff could see I was quite upset at pick up (I had been crying) and were very sensitive and sweet, definitely good customer service in my option.
Mark C
26 Jun 2015
REPORT
Do NOT take your pet here. They are very uneducated and only after money. Their wellness plan is crap.
They tried to fix our 16 week old pup knowing it would be high risk. They made a huge mistake a...
Do NOT take your pet here. They are very uneducated and only after money. Their wellness plan is crap.
They tried to fix our 16 week old pup knowing it would be high risk. They made a huge mistake and risked our health $2800 full breed Rottweiler.
The manager Jamal is a prissy queen who said we couldn't cancel and go else where or collections would be after Us
A private well educated vet is cheaper and a lot better for your pet
Stay away from Bandfield
Louise Warring
11 Aug 2013
REPORT
Banfield Hospital doesn't care about animals. Their website says that Saturday hours are 9:00 am - 6:00 pm. My mini dachshund had a ruptured gland on her rear which was painful and looked dreadful. ...
Banfield Hospital doesn't care about animals. Their website says that Saturday hours are 9:00 am - 6:00 pm. My mini dachshund had a ruptured gland on her rear which was painful and looked dreadful. I got to the hospital at 5:40, waited (actually, I was ignored) at the desk for 8 minutes until I finally called out for service. I was told that they "weren't taking walk-ins". I asked them what time they stopped taking walk-ins and seems there was no set policy. I said, your website says you're open til 6:00 and it isn't 6:00 yet. They just said "sorry" --really rude and uncaring as if I had a lot of nerve bringing in my sick dog during their office hours.
They didn't even ask what was wrong with my dog (in my arms) but said try an emergency clinic.
The Atlanta Pet Rescue volunteer in front of PetsMart told me that Pets are People Too is closeby. I went there and Anabelle was treated within minutes. I'm moving here from Florida and will NEVER take my dogs to Banfield (had similar bad experiences in Florida with this franchise). Pets are People Too has my business (and their rates were good too, even though it was during emergency hours by the time I finally got there).
Heather Wood
25 Mar 2013
REPORT
I have been here about 5 times and horrible every other time. They make you wait forever and they have a ton of doctors every time. Nothing is consistent. Worst customer service and a massive time was...
I have been here about 5 times and horrible every other time. They make you wait forever and they have a ton of doctors every time. Nothing is consistent. Worst customer service and a massive time waster!!!!
Ealon Howell
5 Jan 2013
REPORT
Okay guys. Your dog isn't the most important dog in the world. People seem to think these doctors should be way nicer than the ones on your HMO. Well my HMO sucks and the doctors here were way nicer t...
Okay guys. Your dog isn't the most important dog in the world. People seem to think these doctors should be way nicer than the ones on your HMO. Well my HMO sucks and the doctors here were way nicer than anything I get personally. I signed up for the wellness plan at a different location, and I am so glad I got it. My dog got stung by a bee and his little face started puffing up like crazy. I brought him in, they grabbed him and took him to the back room. They handled him right away, which I like, but they didn't tell me what was going on. After a while they came out and my dog was calm and happy and the swell went away. They tried to up sell me on medicine, but admitted Benadryl works as well (I appreciated the honesty). I went a few weeks later for a standard check up and made an appointment and got up set when I had to wait. Only to find out there was a dog there that got attacked by another. It was in bad shape as it left and some lady got ticked when they called my dog next. Sorry lady, there's a dog in behind us with open cuts and is clearly in pain. He goes in front of your obnoxious poodle who sneezed once two days ago (clearly nothing wrong with it). That's the rule. Bleeding animal in obvious pain > loud, dumb poodle.
Thanks guys,
My puppy appreciates you!
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FAQs
Where is Banfield Pet Hospital located?
Banfield Pet Hospital is located at 650 Ponce De Leon Ave NE, NULL, Atlanta,NULL 30308. It's easily accessible to pet owners in the Atlanta area and surrounding communities.
What time does Banfield Pet Hospital open and close each day?
Banfield Pet Hospital is open Monday 08:00 AM - 18:00 PM, Tuesday 08:00 AM - 18:00 PM, Wednesday 08:00 AM - 18:00 PM, Thursday 08:00 AM - 18:00 PM, Friday 08:00 AM - 18:00 PM. On Saturdays, it's open 08:00 AM to 17:00 PM. On Sundays, it's open 10:00 AM to 17:00 PM.
Is Banfield Pet Hospital open on Saturdays?
Yes, Banfield Pet Hospital is open on Saturdays. Their Saturday hours are 08:00AM to 17:00 PM.
How can I book an appointment at Banfield Pet Hospital?
You can book an appointment online with Banfield Pet Hospital via our website. Simply click the 'Book an Appointment' button on their profile or use TopVet’s online scheduling. Alternatively, you can call the clinic at to schedule a visit.
What services does Banfield Pet Hospital offer?
Banfield Pet Hospital in Atlanta offers a range of veterinary services, including Dental, Microchipping, Vaccinations. From routine wellness exams and vaccinations to surgeries and diagnostics, they provide comprehensive care for your pets.
Does Banfield Pet Hospital offer vaccinations for pets?
Yes, Banfield Pet Hospital provides pet vaccination services. They offer core vaccinations for dogs and cats (like rabies, distemper, parvovirus, etc.) as well as any recommended booster shots. You can schedule your pet's vaccines during normal appointment hours at their Atlanta clinic.
Does Banfield Pet Hospital offer pet dental care?
Absolutely. Banfield Pet Hospital offers pet dental care services, including teeth cleanings, dental exams, and treatment of dental issues for cats and dogs. Regular dental care is part of their preventive services to keep your pet healthy.
Can Banfield Pet Hospital microchip my pet?
Yes, Banfield Pet Hospital offers pet microchipping. Microchips help identify your pet if they ever get lost. The procedure is quick and can be done during a regular appointment.
Business Hours
Monday
Mon
08:00AM-18:00PM
Tuesday
Tue
08:00AM-18:00PM
Wednesday
Wed
08:00AM-18:00PM
Thursday
Thu
08:00AM-18:00PM
Friday
Fri
08:00AM-18:00PM
Saturday
Sat
08:00AM-17:00PM
Sunday
Sun
10:00AM-17:00PM
Popular Hours
6a
12p
6p
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No data for {{popularHourDay.text}}
Closed on {{popularHourDay.text}}
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Banfield Pet Hospital
Atlanta, Georgia
General Info
Banfield Pet Hospital assists Atlanta pet owners by developing wellness routines based on observation and geographic factors while providing methods to maintain pet health throughout Georgia's seasonal changes. The visit initiates with discussions on daily rhythms which include alterations in energy levels, dietary habits, social interactions, sleep quality and environmental stress factors. The examination progresses into a comprehensive full-body assessment that encompasses joint testing along with oral health checks and dermatological screening while simultaneously reviewing posture. Through deliberate examinations of touch and pressure responses, the veterinarian assesses potential pain points alongside muscular tension and movement restrictions. Researchers examine historical data to detect patterns suggesting metabolic shifts along with musculoskeletal stress and behavioral adjustments. The suite of services at Banfield Pet Hospital includes diagnostic screenings alongside vaccination programs and blood and fecal tests while also providing nutritional consults and pain management plans. The patterns of veterinary visits demonstrate connections to local climatic conditions showing increased allergy consultations during spring parasite treatments in summer and arthritis evaluations in colder months. Animals from breeds prone to anxiety or chronic illnesses may benefit from staggered milestone veterinary visits to enhance monitoring. Pet owners receive detailed summaries alongside habit logs while follow-up care intervals and optional digital check-in options are also provided. Pet owners handling senior pets or multiple animals have the option to request adaptive scheduling alongside telehealth services and behavior-linked recheck systems to maintain manageable care routines. Through intricate patterns of observation paired with seasonal adjustments Banfield Pet Hospital equips Atlanta pet owners and those throughout Georgia with anticipatory tools that transform veterinary visits into a proactive care routine.
Business Hours
Monday
08:00AM-18:00PM
Tuesday
08:00AM-18:00PM
Wednesday
08:00AM-18:00PM
Thursday
08:00AM-18:00PM
Friday
08:00AM-18:00PM
Saturday
08:00AM-17:00PM
Sunday
10:00AM-17:00PM
Popular Hours
6a
12p
6p
{{getPopularHourTime(item.time)}}
No data for {{popularHourDay.text}}
Closed on {{popularHourDay.text}}
Services
Dental
Microchipping
Vaccinations
Reviews
Rafaella S.
10 Jul 2019
DO NOT BRING YOUR PET HERE. I have a 13-week old puppy who started having a seizure last Saturday. This had never happened before, and I was panicked so I rushed her to the closest pet hospital (this ...
DO NOT BRING YOUR PET HERE. I have a 13-week old puppy who started having a seizure last Saturday. This had never happened before, and I was panicked so I rushed her to the closest pet hospital (this location). When I got there, my puppy was convulsing and drooling in my arms. The vet tech took one look at her and informed me that they were closing in 20min and they couldn't help me. They told me to go to a different hospital 15min away. I WAS SHOCKED. These people have taken a Hippocratic Oath! In my desperation, I asked the vet tech if my puppy could die on her way to the other hospital, to which she replied: "I hope not"... She didn't even give me advice on how to keep her safe on the ride to the other hospital, which by the way, was out of a doctor that day! I'm just completely appalled by the whole experience and I hope they shut down this pathetic excuse for a hospital. Shame on you, Banfield!
Margaret H.
20 Jun 2019
Scheduling the appointment was great. The guy on the phone was knowledgeable, upfront about costs and easy to talk to. He asked that I come in 15 minutes before because we were new. When I got there 1...
Scheduling the appointment was great. The guy on the phone was knowledgeable, upfront about costs and easy to talk to. He asked that I come in 15 minutes before because we were new. When I got there 15 minutes before, the girl seemed confused and said you're here 15 minutes early, we'll call you 2 minutes before your appointment time and shooed me away. We sat down to waste time and just observed. The place seemed dirty, crowded, loud and overall very unwelcoming. I decided that it wasn't the place for us so I kindly told her we'd reschedule and she didn't care. Maybe it was an off day for them and I've heard that al Banfields are different so maybe I'll try another location in the future but not this one.
Lam N.
18 Apr 2019
They are so incompetent, I wonder if their "veterinarians" ever saw a college from inside. If you need anything beyond routine stuff such as vaccines, go to a real vet.
Laura G.
19 Mar 2019
I've been taking my cats (3 of them) to this Banfield for over a decade. Mostly convenience, but also cost; I like the wellness plan option.I want to start by saying that I love Dr. Ricks and Charles....
I've been taking my cats (3 of them) to this Banfield for over a decade. Mostly convenience, but also cost; I like the wellness plan option.I want to start by saying that I love Dr. Ricks and Charles. They're both extremely responsive, helpful and kind, and it seems as though they genuinely care about all three of our little guys.I am considering switching to a different vet, though, because of repeated, frustrating incompetence on the part of the rest of the support staff. Three times now they've forgotten to give me medications I've paid for, and I've had to go back to get them after the fact. They lose notes I've given them about my pets' conditions. It seems like nobody remembers when I've been there or notes things down to communicate them to Dr. Ricks or the other vet techs. Most recently, I took one of my cats in to see about a growth, and was told that it had been biopsied and was sent to Blue Pearl for a follow-up consult. They said they'd send the results of the biopsy in advance, but when I got to Blue Pearl, there was no biopsy result available. Blue Pearl called and was told that they hadn't received the results yet. So I paid for the consult visit, called Banfield, and reached Charles (yay, Charles), who told me that they had, in fact, received results, but nobody had told me or sent anything over. So I paid $150 to have Blue Pearl tell me nothing useful because Banfield dropped the ball. Charles is working on fixing it, and I trust him to do so, but the rest of the staff has lost my trust.UPDATE: Nobody knew what I was talking about when I called back to check (two days later), and I never received any communication from Banfield in the interim. This is a frequent occurrence - you call to ask for help and when you call to follow up later, nobody knows what you're talking about. I'm super upset about this, and am actively researching alternative veterinary services for future pet care.
Luis P.
23 Feb 2019
I've been coming to this location as well as the Decatur location for about 3 years. I was over charged for my wellness plan. I tried calling the hospital as well as customer service. I WARN YOU, ther...
I've been coming to this location as well as the Decatur location for about 3 years. I was over charged for my wellness plan. I tried calling the hospital as well as customer service. I WARN YOU, there customer service is TERRIBLE!! No one could tell me why/who overcharged me. I politely asked to speak to someone who could help me, and all they could do was give me an email. And of course, I never heard back from anyone. Funny that once I canceled my membership, ONLY THEN, did anyone want to help me.I don't trust anyone who had my CREDIT CARD info and makes charges without my authorization. Then tells me they can't do anything about it. Just go to your local pet hospital. That's what I'm doing.
7 P.
12 Nov 2018
There wellness plan is a scam because they pitch it like it is an insurance plan..I was told the cost of the 1st visit was the same if I joined the program and that I can cancel anytime.Come to find o...
There wellness plan is a scam because they pitch it like it is an insurance plan..I was told the cost of the 1st visit was the same if I joined the program and that I can cancel anytime.Come to find out it was way more - they charged me for things I didn't ask for and when I cancelled they stated I still owed.I can't believe that they can be so misleading.
Valerie V.
20 Jul 2018
I recently moved to the area and when it was time for my dog to get her year vet visit I was in a scramble to find a vet that wont charge me an arm and a leg. I looked into pet insurance etc. and coul...
I recently moved to the area and when it was time for my dog to get her year vet visit I was in a scramble to find a vet that wont charge me an arm and a leg. I looked into pet insurance etc. and couldn't find a plan I felt was worth the money I would be putting into it monthly. a friend of mine recommended checking into the Banfield hospitals. After learning about their prevention care program (25 a month, free vet visits, free yearly check up items like shots etc, 10% off meds, etc.) I was in! all of the staff has been extremely nice and friendly! I can say that I don't care for the fact that when your furrbabies need their shots or vet attention, they go to a "backroom" where you aren't allowed to go in... I'm assuming that's a Banfield thing and not specific to this location... which is why I gave four stars. OTHERWISE this is the perfect solution to expensive vet care!
Judas A.
6 Jul 2018
Today I had one of the WORST experience I've ever had with a vet. I've been doing business with this location for 5 years now and I took one of my dogs in for due to having some tick bites from runnin...
Today I had one of the WORST experience I've ever had with a vet. I've been doing business with this location for 5 years now and I took one of my dogs in for due to having some tick bites from running around outside. So after we get in a room,the assistant ask questions and tells me the vet will be in momentarily. 5mins later Dr. Mia Alphonio walks in and robotically gives her greeting in a way we she's obligated to speak. I ignored it as if she may be tired. The entire time not once looking over to interact while talking to me but rather into her computer. She start spilling out her Prognosis. I interupt as she is rambling on without stopping to clarifying the 6 steps to ensure my dog is healed correctly. The whole conversation was insensitive and rude. Avoid her at all cost.
Peter N.
28 May 2018
My cat has been peeing blood recently. She's been peeing on everything in the house. We took her here the first time and paid $140 to get her antibiotics. Didn't work. My wife made another appointment...
My cat has been peeing blood recently. She's been peeing on everything in the house. We took her here the first time and paid $140 to get her antibiotics. Didn't work. My wife made another appointment for today at 11am. We got up, corralled the cat into the carrier, which isn't easy, and drove all the way to Banfield for them to say "Sorry, we don't have her on the schedule." I was sitting next to my wife when she made the appointment. This is maybe the 2nd or 3rd time this has happened. I asked if I could speak with the manager and they said "They're not in today." I said "can I have the name of the manager so I can call them later?" They said no. Don't go here. It's a giant waste of time and money.
Lydia Dennis
27 Mar 2018
Awful customer service. Appointments never on time even if you’re the only one here.
melissa labelle
25 Mar 2018
Complete and utter chaos. The worst banfield and petsmart I’ve ever been to. I drive over an hour to go to a different banfield now.
Janeth Mujica
28 Feb 2018
My wife and I have the outmost respect for the staff at Banfield Pet Hospital. We had a cat with several intestinal issues, and we dealt with this medical for over a year. Dr. Alphonso and the rest of...
My wife and I have the outmost respect for the staff at Banfield Pet Hospital. We had a cat with several intestinal issues, and we dealt with this medical for over a year. Dr. Alphonso and the rest of the staff was always extremely empathetic to our emotions and gave us the best guidance possible for how to treat our cat. When our cat finally lost his last battle, again, we felt the outmost care. We only wish all pet owners receive such wonderful treatment and care.
Donnine Canamar
7 Jan 2018
They've gone above and beyond for me and my yorkie. My dog is older and every time we've come in, even on busy days, they're always courteous and respectful to us. When we're visiting a different stat...
They've gone above and beyond for me and my yorkie. My dog is older and every time we've come in, even on busy days, they're always courteous and respectful to us. When we're visiting a different state, they work with me to make sure my dog has the medications she needs. The last time I took her in, as she has severe skin allergies, they were nothing but compassionate and professional and went beyond what I asked for to make sure my dog was comfortable and healing well. 10/10 would recommend.
slp atl
28 Dec 2017
BELIEVE THE REVIEWS and know the they have a horrible rating because it is true. This is for Banfield, Ponce de Leon in Midtown ATL. I have given them a good review in the past but today found that th...
BELIEVE THE REVIEWS and know the they have a horrible rating because it is true. This is for Banfield, Ponce de Leon in Midtown ATL. I have given them a good review in the past but today found that the only thing they can earn FIVE STARS for is their competence in bulls*@&% and hitting you up for more money. To be specific, I gave Dr Onder a good review from my first visit. He answered questions and seemed pretty straight up. It was my dog's first visit with him specifically. Found out that he is a BS artist and ended up charging me twice what he quoted me a month ago. On top of that, he did not remember me nor my dog. When I reminded him of what he said, a month ago, regarding the charges for the next visit, he asked me who I spoke to. "YOU, I spoke with you YOU!!!"
Spare yourself the puppy mill mentality. There are too many good vets to spend money with rather than with someone whose word you can't trust. THIS review is not about the money. I love my dog. If she needs tests or treatments, no question she will get them. This is about having confidence that when her caretaker tells me something, I can trust their word and that there are not ulterior motives.
Sandra P.
28 Dec 2017
BELIEVE THE REVIEWS and know that they have a horrible rating because it is true. This is for Banfield, Ponce de Leon in Midtown ATL. I have given them a good review in the past but today found that t...
BELIEVE THE REVIEWS and know that they have a horrible rating because it is true. This is for Banfield, Ponce de Leon in Midtown ATL. I have given them a good review in the past but today found that the only thing they can earn FIVE STARS for is their competence in bulls*@&% and hitting you up for more money. To be specific, I gave Dr Onder a good review from my first visit. He answered questions and seemed pretty straight up. It was my dog's first visit with him specifically. Found out that he is a BS artist and ended up charging me twice what he quoted me a month ago. On top of that, he did not remember me nor my dog. When I reminded him of what he said, a month ago, regarding the charges for the next visit, he asked me who I spoke to. "YOU, I spoke with you YOU!!!" Spare yourself the puppy mill mentality. There are too many good vets to spend money with rather than with someone whose word you can't trust. THIS review is not about the money. I love my dog. If she needs tests or treatments, no question she will get them. This is about having confidence that when her caretaker tells me something, I can trust their word and that there are not ulterior motives.
Deborah Harris
1 Nov 2017
Banfield is a bit of a scam. The way they get you is by charging 2x the rate of other vets and shelters for medicine, spay/neuter operations, etc. For the annual cost of spending money on their plans,...
Banfield is a bit of a scam. The way they get you is by charging 2x the rate of other vets and shelters for medicine, spay/neuter operations, etc. For the annual cost of spending money on their plans, you could easily invest in seeing a better vet or perhaps pet insurance.
Sebastian Lobo
23 May 2017
I had a puppy from a shelter and she had demodex. The vet was 5 minutes or less with my dog, his assistant came out with a treatment option that I did not wanted on my dog (amitraz dip) only recommend...
I had a puppy from a shelter and she had demodex. The vet was 5 minutes or less with my dog, his assistant came out with a treatment option that I did not wanted on my dog (amitraz dip) only recommended in a generalized condition and not in puppies because is too toxic. I asked several times for another treatment option and she refuses to offer another or to ask the vet.
The next day after a bad review and a complain with the manager they offer another treatment option.
The one they offer was the most expensive one and fluralaner, the one I got at the end (best one for my pet) was not sold by them, that's why they don't recommend it
Mitchellie V.
13 Apr 2017
Yoshi & Zoe have been clients since they were babies in New Orleans. These two R well trvld & here in ATL we've finally decided that Dr. Ricks was our favorite. This is the hospital that found Yoshi...
Yoshi & Zoe have been clients since they were babies in New Orleans. These two R well trvld & here in ATL we've finally decided that Dr. Ricks was our favorite. This is the hospital that found Yoshi w/ his heart condition. Since the discovery, I cannot complain about the care he's received. They kept Watch of his condition w/ ck-ups and X-Rays. Of course the older he's getting, the treatments may change; inevitable. 11/2016 - Dr. Ricks recommended to get a precise diagnosis, Yoshi will need a Cardiac UltraSound. Of course he gave me options w/ going outside of Banfield or if I wanted his staff to find a doctor w/i the local commuting area. Since there wasn't an available doctor w/ Banfield @ that moment, Dr. Ricks' staff did produce recommendations and also handed me a Banfield POC to call. They did advise that external providers would charge $600++ for the procedure so I tried my chances w/ the Banfield POC. No luck until March 2017. 3/2017 - We strolled into PetSmart in Alpharetta & decided to visit w/ their staff. Needless to say, they gave us another Banfield POC and was able to get an appt two wks later. The results from the Banfield in Fayetteville was delivered to Dr. Ricks w/i 4D. We have to pick up a new Rx to add to Yoshi's regiment, but, it will be for a Wk only then we go back for a ck-up. All in all, I'm highly appreciative of the care they provide & my FurKids R living passed their average ages & that makes my heart smile.
Fateen Anthony Bullock
23 Feb 2017
The customer service is terrible. Avoid this place AT ALL COSTS.
Scarlett King
18 Jan 2017
I friggin love Dr. Riley. My dog is old and is now completely blind but I always feel like he is in good hands with Dr. Riley. He even returns my phone calls and lets me annoy him to ask questions abo...
I friggin love Dr. Riley. My dog is old and is now completely blind but I always feel like he is in good hands with Dr. Riley. He even returns my phone calls and lets me annoy him to ask questions about my pet.The front desk staff is always pleasant as well. The wellness plan works well for me. I can only say good things about this place.
Yun Sin
15 Sep 2016
Quick, informative service. They will not tell you about the cancelation policy of their wellness plan so watch out! Doctors were quick and gentle with my dog.
Ijeoma Ihiasota
9 Sep 2016
The vets here are good and the pricing is comparable to the area.
Rebekah Roberts
15 Sep 2015
From check in to checkout I was met with kindness and respect. This past Sunday morning I awoke to a sick pup who would not stand. They were able to fit us into their schedule, which prevented me from...
From check in to checkout I was met with kindness and respect. This past Sunday morning I awoke to a sick pup who would not stand. They were able to fit us into their schedule, which prevented me from having to take her to an emergency vet. Though, I will say I was skeptical given the previous reviews. However, Dr. Alphonso was great and very understanding of my financial situation. She helped my girl as much as she could, a fact I did not want to go unnoticed. The front desk staff could see I was quite upset at pick up (I had been crying) and were very sensitive and sweet, definitely good customer service in my option.
Mark C
26 Jun 2015
Do NOT take your pet here. They are very uneducated and only after money. Their wellness plan is crap.
They tried to fix our 16 week old pup knowing it would be high risk. They made a huge mistake a...
Do NOT take your pet here. They are very uneducated and only after money. Their wellness plan is crap.
They tried to fix our 16 week old pup knowing it would be high risk. They made a huge mistake and risked our health $2800 full breed Rottweiler.
The manager Jamal is a prissy queen who said we couldn't cancel and go else where or collections would be after Us
A private well educated vet is cheaper and a lot better for your pet
Stay away from Bandfield
Louise Warring
11 Aug 2013
Banfield Hospital doesn't care about animals. Their website says that Saturday hours are 9:00 am - 6:00 pm. My mini dachshund had a ruptured gland on her rear which was painful and looked dreadful. ...
Banfield Hospital doesn't care about animals. Their website says that Saturday hours are 9:00 am - 6:00 pm. My mini dachshund had a ruptured gland on her rear which was painful and looked dreadful. I got to the hospital at 5:40, waited (actually, I was ignored) at the desk for 8 minutes until I finally called out for service. I was told that they "weren't taking walk-ins". I asked them what time they stopped taking walk-ins and seems there was no set policy. I said, your website says you're open til 6:00 and it isn't 6:00 yet. They just said "sorry" --really rude and uncaring as if I had a lot of nerve bringing in my sick dog during their office hours.
They didn't even ask what was wrong with my dog (in my arms) but said try an emergency clinic.
The Atlanta Pet Rescue volunteer in front of PetsMart told me that Pets are People Too is closeby. I went there and Anabelle was treated within minutes. I'm moving here from Florida and will NEVER take my dogs to Banfield (had similar bad experiences in Florida with this franchise). Pets are People Too has my business (and their rates were good too, even though it was during emergency hours by the time I finally got there).
Heather Wood
25 Mar 2013
I have been here about 5 times and horrible every other time. They make you wait forever and they have a ton of doctors every time. Nothing is consistent. Worst customer service and a massive time was...
I have been here about 5 times and horrible every other time. They make you wait forever and they have a ton of doctors every time. Nothing is consistent. Worst customer service and a massive time waster!!!!
Ealon Howell
5 Jan 2013
Okay guys. Your dog isn't the most important dog in the world. People seem to think these doctors should be way nicer than the ones on your HMO. Well my HMO sucks and the doctors here were way nicer t...
Okay guys. Your dog isn't the most important dog in the world. People seem to think these doctors should be way nicer than the ones on your HMO. Well my HMO sucks and the doctors here were way nicer than anything I get personally. I signed up for the wellness plan at a different location, and I am so glad I got it. My dog got stung by a bee and his little face started puffing up like crazy. I brought him in, they grabbed him and took him to the back room. They handled him right away, which I like, but they didn't tell me what was going on. After a while they came out and my dog was calm and happy and the swell went away. They tried to up sell me on medicine, but admitted Benadryl works as well (I appreciated the honesty). I went a few weeks later for a standard check up and made an appointment and got up set when I had to wait. Only to find out there was a dog there that got attacked by another. It was in bad shape as it left and some lady got ticked when they called my dog next. Sorry lady, there's a dog in behind us with open cuts and is clearly in pain. He goes in front of your obnoxious poodle who sneezed once two days ago (clearly nothing wrong with it). That's the rule. Bleeding animal in obvious pain > loud, dumb poodle.
Thanks guys,
My puppy appreciates you!
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FAQs
Where is Banfield Pet Hospital located?
Banfield Pet Hospital is located at 650 Ponce De Leon Ave NE, NULL, Atlanta,NULL 30308. It's easily accessible to pet owners in the Atlanta area and surrounding communities.
What time does Banfield Pet Hospital open and close each day?
Banfield Pet Hospital is open Monday 08:00 AM - 18:00 PM, Tuesday 08:00 AM - 18:00 PM, Wednesday 08:00 AM - 18:00 PM, Thursday 08:00 AM - 18:00 PM, Friday 08:00 AM - 18:00 PM. On Saturdays, it's open 08:00 AM to 17:00 PM. On Sundays, it's open 10:00 AM to 17:00 PM.
Is Banfield Pet Hospital open on Saturdays?
Yes, Banfield Pet Hospital is open on Saturdays. Their Saturday hours are 08:00AM to 17:00 PM.
How can I book an appointment at Banfield Pet Hospital?
You can book an appointment online with Banfield Pet Hospital via our website. Simply click the 'Book an Appointment' button on their profile or use TopVet’s online scheduling. Alternatively, you can call the clinic at to schedule a visit.
What services does Banfield Pet Hospital offer?
Banfield Pet Hospital in Atlanta offers a range of veterinary services, including Dental, Microchipping, Vaccinations. From routine wellness exams and vaccinations to surgeries and diagnostics, they provide comprehensive care for your pets.
Does Banfield Pet Hospital offer vaccinations for pets?
Yes, Banfield Pet Hospital provides pet vaccination services. They offer core vaccinations for dogs and cats (like rabies, distemper, parvovirus, etc.) as well as any recommended booster shots. You can schedule your pet's vaccines during normal appointment hours at their Atlanta clinic.
Does Banfield Pet Hospital offer pet dental care?
Absolutely. Banfield Pet Hospital offers pet dental care services, including teeth cleanings, dental exams, and treatment of dental issues for cats and dogs. Regular dental care is part of their preventive services to keep your pet healthy.
Can Banfield Pet Hospital microchip my pet?
Yes, Banfield Pet Hospital offers pet microchipping. Microchips help identify your pet if they ever get lost. The procedure is quick and can be done during a regular appointment.
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