Briarcliff Animal Hospital is great. We've been clients since we moved to Atlanta more than seven years ago. Dr. Busch added significantly to the quality of life of our geriatric dog and cats, and gave us peace of mind knowing we were giving them the best care and love possible. She has been a superstar with our crazy young dog and arthritic senior baby. We especially love that she is willing to help us with our questions over e-mail and is speedy to respond to all our needs. When Dr. Busch has been unavailable, we have seen Dr. Floyd, Dr. Willy, and others and been impressed with them as well. The staff is always friendly and professional. We want the best for our furry children and feel like we've found it with Briarcliff! Read Less

I went into Briarcliff Animal Clinic last night with my 2 and a half year old pit bull pup that had hives all over his face and they did not seem to be going down. I was very nervous, but when I walked in everyone was so nice and welcoming and personable that my nerves immediately went away. My dog is very very protective of me, but they were never weary of him and were very patient. Once they took him out of the room (away from me), although still nervous, when he returned to the room his hives looked 100x better and was acting very comfortable there and with the Staff. When it came to payment, I wasn't sure what to expect. You never know with 24/7 vets because they can change their visit fee tremendously. But the fee for a visit was $85, plus the treatment my pup needed. It was not bad at all, and I could have easily paid much more for the emergency visit. Additionally, the entire visit took me at most 1 hour from entrance to payment. The waiting room was not too busy, so that had a little to do with the time also, but last time I was in a situation like this one it was at least an hour and a half for them to even tell me what was going on with my dog. Between the reasonable price, but even more importantly the AMAZING Staff that I encountered, are the reasons I gave this vet 5-stars. If you have an emergency in this area or are looking for a new vet, I would highly recommend this place. Thank you so much Briarcliff Animal Hospital! Taylor and Banks Read Less

I had an emergency last night with my one and a half-year-old boxer. I called them they were efficient polite and understood my situation. I was in a panic on the way down there. It was raining heavy and I was in fear for my dog. We are in and out of there in less than an hour highly recommend these people very professional and they love what they do very passionate. Thanks guys. My Bella is In full swing today. Salute. 👍🏼 Read Less

Dr. Williams and the staff at BAC are great. Special shout out to Sharon at the front and Robin the vet tech. I don't live terribly close to this location any more, but the customer service and friendliness of the staff makes the extra drive more than worth it! Read Less

This was my first visit to Briarcliff Animal Clinic and I must say I am very impressed. Everything from the separate cat and dog entrances/rooms, to the friendliness of the folks in the front office to the cleanliness in every part of the facility. Our visit with Dr. Fowler was nothing short of what I would want from my vet -- caring, professional and informative. He took the time to explain the possible causes for my fur child's ailments and proceeded with each test explaining with great care what he was doing. I am happy that my prior vet (who was fine, honestly) couldn't see my little guy. I inadvertently found our new doctor and can't recommend them enough. Read Less

I boarded (and treated) my elderly dog there several times and was happy that she'd be near a vet if anything happened (instead of just a boarding house). It was also relatively affordable. However, during my most recent experience, I called to schedule my dog to be boarded over spring break. They scheduled her as usual (she had been there last in July 2017 - less than a year before), no problem. I show up to drop her off & they tell me that instead of $40/day, it would be $7 PER HOUR to board her because she us on medication for seizures. I'll do the math for you - instead of the usual $350-$400 for the week, $7 PER HOUR turns out to be over $1,300. For boarding. For one week. No one told me this when I scheduled the reservation - keeping in mind that my dog has been going to this vet FOR YEARS and was prescribed medication by the vets AT THIS PRACTICE. And they tell me this WHEN I ARRIVE TO DROP MY DOG OFF. So here I am, on my way out of town, with no other real options. All I got was a "sorry they didn't tell you" and "we'll see what we can do." And then make me wait over 30 minutes to "see what they can do"...since I had to leave to go on vacation, I left and had to beg my in-laws to keep my dog for the week. And I'm not going back after that experience. I was also told that the practice manager would call me to discuss the situation - no phone call. Big surprise. This place is awful. Read Less

The staff here is incredibly kind, quick on their feet, and full of information. The wait time is not bad at all, and they actually immediately took my pooch to the back when I arrived to get started on his assessment. The only downside to the incredible service here is that it is MUCH MORE EXPENSIVE than other emergency vets that offer the same services. That is the only reason I wouldn't return here. Overall, the service was fantastic and they got my Boxer back to 100% with their due diligence. Read Less

My dog suffered a vicious attack by another dog. Just for the record the attack was not by a pit bull. The other dog was absolutely vicious and the attack was unprovoked. My dog is a lab mix and didn't attack in response instead she suffered deep wounds on her face, chin, thorax and leg. I thought for sure she would not survive. I brought her to Briarcliff and they immediately went into action. ... Two weeks later we are removing the stitches and taking her off antibiotics. Her fur is growing in and she is in good spirits .... Very happy to see her recovery going so well. It was well worth every penny that was spent to save her life! Read Less

I arrived for an emergency visit at 9:50am and they took him back when I walked in. After an hr I asked how he was doing, they told me it was busy and it would be another hour. At 1 pm, 3hrs after arriving I get put in a room only to wait 15 mins for the vet who came in and asked me a few questions then left. She left me in the room for another hour, we are now at 2:15pm and brought me a treatment plan that she couldn't even explain what the meds were on the list other then the general class of medication. I approved he treatment despite not really feeling 100% confident and was left in the room again. I am writing this review at 2:32pm, 4hrs and 40mins after arriving and I am still waiting in the room with no dog. I have never experienced such poor customer service before. This will be the last time I ever come here and I have been a customer since I moved to Atlanta in 2000. My vet on this visit was Rani Kamal, do not recommend her. Read Less

I've used them for our pet.   The staff has excellent customer service.  The vet has provided excellent care for our pet.  They have a large number of staff, including veterinarians who can assist you in caring for your pet. This facility is also very clean.One thing that makes this business operate efficiently is that you bring your pet in through the main door to check in and wait for a veterinarian. Then after your examination you exit through another door.  This allows the traffic to flow smoothly in and out of the building. The parking lot next to the building is small; however, There is a much larger parking lot across the street. Read Less

I took my cat here this past week for an emergency, I thought he may of ate something that was making him sick. I told them as soon as I got there not to put him on fluids and just check his vitals and give me a general analysis. An assistant took my cat and made me wait in the lobby for 40 minutes. Without me going back with my animal or even informing me of what was going on. I finally started aimlessly walking around until another assistant finally asked me what I was doing and if she could help me in which I asked what was going on with my pet. When the second assistant finally came back she put me in a room. It was obvious it was lunch and my emergency wasn't as important as their lunch hour. The vet was in the room with my cat in his carrier in which the vet starts talking down to me and telling me it's first come first serve when there was clearly no one else there. Not to mention I'm paying for the emergency visit not a walk in check up. He then makes it out that I need to get X-rays or I can take my cat home and see if it dies or not. He talked to me like a child not a paying customer. I then agreed for these X-rays, came back an hour later to a new vet seeing my cat. She then explains she has no idea what is going on and the previous vet left. Then she tells me my cat built up a food intolerance. I then go in the waiting room to wait for my cat which took another 30 minutes. This time when I came back I brought a male friend with me and the only reason I got my cat back is because he was flirting with one of the vets. They would of left me sitting in the waiting room. Long story short. 3 vets, 3 assistants, and $650 later, my cat has food allergies. Read Less

I bought my very ill Boston Terrier to here as an emergency on Memorial Day. They did not triage her, scooped her up and stuck her in some room and left me outside. After 2 hours, I told them I wanted to see my dog. They stuck me in a room to appease me. After about 20 minutes, I demanded my dog and left for another emergency clinic. My dog passed away later that day from a ruptured heart based tumor. The outcome for my dog would have been the same, except for the pain and anguish she experienced, that I will not go into. Traumatic experience and day, and made worse by this place. Never again will I step foot in Briarcliff Animal Clinic. Read Less

0 Stars if possible. I took my rescue husky as he needed check up and vaccines. He was diagnosed with hearth warms. Besides treatment $$$$ they tried to sell me lungs X-rays (+400-500) which I declined. Afterwards I discussed the matter with another vet -- pointless procedure, there's absolutely nothing you can do if the lungs are damaged. Year later dog got sick, started loosing weight rapidly. Took him in. His tooth/mouth was bothering him too. I end up leaving him for a few hours. Once I was back, blood work was already done - something I agreed on doing already, however vet was insisting on doing x-rays again and leaving him at the clinic for observation. When I asked about his teeth /mouth vet's response was - HE WOULD NOT LET ME LOOK AT IT !!! Is this for real ??? I was furious ! Took blood-work print out, paid the bill and stormed out. Hour later I was at another vet on Columbia drive. 5 minutes in dog was sedated, mouth wide open to examine. Briarcliff Animal Clinic, please don't tell me how much " We really care about your pet" ... Read Less

Dr. Murdoch makes you feel like she has something better shed rather be doing when seeing your pet. She is too quick on the draw to charge for any and everything. The rest of the staff I'd give 5 stars though! All very genuinely nice, and informative. I trust them with my dog! Read Less

I honestly cannot say enough great things about this clinic! I'll start off by saying that I manage a vet clinic myself so I have pretty high standards. My doctor doesn't practice on exotics so when I discovered blood in my ferrets urine I knew I needed to find him a doctor ASAP. I read reviews on yelp and read up on the exotic vets at this practice and felt pretty secure in trying them out. Dr. Fowler was my vet and my partner and I just loved him immediately. I loved how natural he was with my ferret, Swipper (pronounced Swiper). He played with Swiper, loved on him, and called him cute little names. He looked at an xray that I had taken a week prior at a vets that I ended up not trusting and he had a fellow doctor do an ultrasound on him because he'd never done one on a ferret. There was no charge for this. Dr. Fowler confirmed that my poor little man had a lot of bladder stones and needed surgery immediately. I made an appointment for the next day. I have to tell you, I was beyond stressed out. The vet I took him to before Briarcliff didn't seem familiar with ferrets and really made me worry even more about putting him through surgery. Also, Swipper is my lil baby and I would lose it if he died during surgery. However, Dr. Fowler seemed very confident about the surgery and told me that Dr. Turner would actually be performing the surgery. He informed me that she has done numerous surgeries on ferrets and he had full confidence in her. He said he would be present as well. I felt really good leaving the clinic that night and had super high hopes for Swipper's surgery the following day. The surgery was a massive success and 21 stones were removed from Swipper's little bladder! Who knows how he was even peeing and how he never ever acted as if he was in any pain! Dr. Turner was still at the clinic when I picked him up at 8:15pm and spent a lot of time going over how the surgery went and what to do post surgery. I just fell in love with her, too. Dr. Turner was so genuine and I could see that she really did love Swipper. She loved all on him and called him little names. It was great! Swipper is recovering extremely well and has his follow up visit on 5/23. If you have a ferret and need any medical help call Briarcliff and Dr. Turner and Dr. Fowler will take excellent care of your furbaby! Read Less

Briarclift is the vet clinic for my for  babies. I have three dogs and two cats, and I became familiar with Briarcliff through their emergency services. Dr. Sio Acevedo saw my dog and I was so impressed that I ask her to be our regular veterinarian. I was a little sad to find out that she does exclusively emergency work. Nonetheless, my entire family has been seen by Dr. Acevedo, as when I'm off in the summer, I have time to wait until emergency room traffic has died down. I select my veterinarians the same way that I select my personal physicians. I begin with reviews and background research, but if I'm not comfortable  I do not feel compelled to return to that individual. I will seek out another.  Although I have had a visit or two that has been less than satisfactory, my over all experience has been great. This is not the least expensive facility in town, but 24 hour access makes me feel confident.  I've had to board my pets there during a couple of emergencies. They're boarding rates are quite high. Perhaps that is their way of encouraging clients not to rely on their boarding services and to keep spaces  available for patients. That has certainly worked, in my case. So, with the exception of the cost of boarding, I have been satisfied. Read Less

I have been taking my 13-year-old calico, Scully, here for about three years. Full disclosure: Scully is an anxiety-riddled ball of nerves who cuddles with only me, hides from strangers, and is pretty much terrified in every circumstance out of the norm (such as when I dare to move a piece of furniture). Past vets suggested I try giving her kitty Prozac, but the idea of putting her in a headlock and jamming my finger into her mouth seemed to be more stressful than just leaving her alone in her feline angst. Enter Dr. McNamee, who suggested the kitty Prozac in a capsule form. Now, I just empty the happy capsules into Scully's wet food and she's none the wiser.Scully has some ongoing kidney and urinary tract issues, which is par for the course with an elderly cat, but BAC has been great and very flexible. I also love that I can schedule a regular old appointment on the weekends, or after work. Yes, the vet is pricey. I have never found a cheap vet I trust, so to me that argument is null. Pets are expensive. And they hate the toys we buy them, and just when we buy a bunch of the food they like, they decide they're over it. That's just animal ownership for you. The staff here cares about my persnickety little furball and works to give her the treatment she needs while avoiding unnecessary charges. Read Less

This is THE vet to go to in Atlanta! When we moved here four years ago, we weren't sure where to go and we are so thankful we found Briarcliff Animal Clinic. We've had to bring our dog in several times throughout the years for various illnesses and we are always taken care of promptly and thoroughly.The overnight staff was SO friendly and attentive when we had to bring her in at 2AM one night. She had to stay there the next 2 nights, but we were able to call and get updates on her, as well as visit her. They were up front about her treatment plan and the costs and we felt very in the loop (no surprises at check out here!).We have recommended Briarcliff Animal Clinic to many of our friends and will continue to do so! Read Less

We've been taking out pets to Briarcliff Animal Clinic for 30 years, and they've consistently been great on all fronts, for both our dogs and our cats. They're both compassionate and medically up to date on all the latest for our pets. The price is a little higher, but the service is exceptional. Read Less

This place is 1st rate. Amazing. Dr. Siomara Acevedo took care of me and my 3 cat babies last night. Her attention to detail, her patience, her willingness to go above and beyond was all 100% top notch. She even solved a mystery issue I have had with one of my babies all of her life - the mystery of her watery eye. And she discussed options w me and also level of importance of taking care of it. And the cats loved her, too. Dr. Siomara brought one of my cats out in her arms, and my baby just nestled into her arms the whole time. My cat usually only likes to snuggle with me. She took to Dr. Siomara immediately. It was adorable. I had all of my cats' paperwork w me and immediately switched over to this vet as their primary. They are leagues above the place I was taking them before in every way. Read Less

I have been to many vets in Atlanta... by FAR this is the best one to bring your animal to when they are in an emergency I have a dog and cat that have both been treated here. I will continue to come here for emergencies.The only reason I dropped to a 3 is the price is very high. Again, this is the reason I would bring my pets here for emergencies, but not check-ups. You should bring your pet too! Read Less

I had to bring in my pup for an emergency in the middle of the night. They were so kind, patient, and understanding when I was in such a panic. Dr. Gray was so helpful, and asked me several times if I had any questions. She was very honest about all the possible diagnoses (since they weren't my regular vet, and didn't have my dog's records) and potential costs. I'm so grateful for all their care. Read Less

I'm so glad I discovered this gem of a veterinarian practice. I was looking for a discount on vaccinations and loved that vaccines are FREE with a wellness check-up. No pressure to upsell me anything. I brought my dog this time and I'll definitely be bringing my cats here too for their shots. Very friendly and helpful staff who seem to truly care about the animals. Read Less

I want to begin by saying that we are extremely thankful to the Briarcliff Clinic for helping our dog.  They successfully treated him and his is now doing great!  Having said that, we feel that the staff is too overwhelmed and overworked, and this has unquestionably affected the overall service that we received in many ways.We suspected our pet of ingesting medication after he was acting "drugged" and immediately rushed him here.  We came here solely because of the location, as it is only a couple of minutes away from us.  The first observation I have is that even though our pet was rushed into the back, nearly 45 minutes later very little had been done..  The doctor came into the room to ask us several questions before they initiated vomiting in our dog.  Had this been an emergency that necessitated immediate action, I don't believe this is a good place to go.  I have experienced much more efficient places that literally begin working on the pet immediately.  This was not one of them.  Secondly, unlike our normal vet, this is simply a job.  We found most of the employees here to be robotic and detached from their work.  We were repeatedly told that the doctor would call us twice a day while our pet was hospitalized, yet we literally had to BEG and call back repeatedly to make that happen.  One night the doctor finally called us at 2 AM!!!!!  And while several of the vets were nice, personable, and intelligent (we really like Dr. Gray!) ,  they are DEFINITELY overworked!!  It is virtually impossible for them for them to service all of the patients they have in a timely manner and find time to make all of the necessary phone calls they have each day.  This is definitely one of the primary issues at this clinic.  Next, we were told that certain blood tests such as a kidney panel would be performed daily, yet were only performed ONE time over the course of the three days that our pet was in the hospital.    Finally, we are unhappy with the prices that are charged at this clinic.  Our vet was kind enough to get us other quotes for the same treatment at several other clinics that she is affiliated with and they were substantially cheaper than the nearly $900 per day that we were paying.  If we had left our pet there for the full 3 days it would have cost over $3,000, which is much more than many of our friends have paid for surgery on their pets.  The bottom line is we were not thrilled with the costs, service, or treatment we received here and unfortunately I cannot recommend this hospital for your pet. Read Less

I'm so surprised by these 1-star reviews! I came to Briarcliff Animal Clinic unexpectedly when my dog had a nail injury at the dog park. Briarcliff isn't my usual vet but I work nearby and knew they were 24 hours so I gave them a call. The woman on the phone was friendly and warm and I received the same treatment when I arrived in person. They took my dog back right away - cleaned up her injury, wrapped it, and had her back to me in 15 minutes. The vet took a few minutes to go over what happened, her treatment, and happily answered all my questions. I was in and out in about 30 minutes which is great in my book. I took off one star simply because of price. The additional cost beyond the doctor exam (that I was told about over the phone) seemed a little excessive for a foot bandage and antibiotics. HOWEVER, my baby was fixed and healthy in a short amount of time and that's what matters most to me. I will recommend to others who need 24 hour care. Read Less

Don't ever go here.  This place cons you.  They prey upon people who are emotional about their sick or hurt pets and they try to talk you into excessive and unnecessary tests and procedures. Their charges are well over double that of reputable veterinary clinics.I respond to the clinic employee:I speak the truth.  That is what Yelp is about.  If you find my critique hurtful to you, change your unethical practices. A business can not behave as yours does and then say that those who rightfully say anything negative are being hurtful.  Otherwise you get to con people without future customers being warned.  We thankfully don't live in a "buyer beware" society. Read Less

I heard about this 24 hour clinic from Sandy Springs Animal Clinic which is where I normally take my pet. My puppy was wheezing and I was a little afraid for him so I called Briarcliff 24 hour clinic. They advised me to bring him in. I had zero wait time! They escorted us straight to a room. The exam fee was $83 which I considered to be reasonable considering it was after hours. I'd use them again and luckily my furry friend is just fine! Read Less

My cat was not living a good life. I took him to this vet after my other vet would no longer treat him because he was difficult. They took their time with him.  They had a special cat entrance.  When he didn't respond well to the vet as she tried to examine him, they took careful measures to get him what he needed to endure the exam with minimal discomfort, and they made sure I was clear about how much those measure would cost.Normally, it takes one shot to get the exam done.  After shot number 2, they told him "It's not working yet and will take a third shot.  Here is a prescription to help him.  Go get it filled.  It can't hurt."    I got it filled, and it has changed our lives and, most importantly, the life of my cat. Read Less

My ragdoll cat was not living a good life. He hissed and growled at us all the time. He had become angrier and angrier with each year. I took him to this vet. They were so patient with him, but the best part was that the vet prescribed a kitty form of prozac for my cat. That was 3 weeks ago. Within 2 days, I could tell he was already better. Now, 3 weeks later, I can rub him again. He plays with my dog. He is no longer territorial. He allows me to brush him a little (hoping for more!). I cannot believe the change in this cat. It's remarkable. Our house is much happier and more importantly, so is the cat! Thank you! Read Less

I have been a loyal , since 1965 , patron of this animal hospital. Recent events with my 11+ year old golden retriever have left me concerned about the care but even more so the obvious lack of attention paid to our beloved Layla. For some reason the staff is not able to see shaking type seizures even though she has been on a so called seizure watch for days at a time on several stays in the last few weeks. Even though she exhibits these signs at home as well as in the parking lot before we board her and shortly after picking her up. Care has gone downhill since the family sold out . . Read Less

I bring all four of my cats here and I love that the wellness exam includes the cost of any necessary vaccines. They also provide a print out of rabies certificate, envelope, and form to fill out so I can easily send my pets registration to the county. Dr. Hayes is great with all my cats and makes sound recommendations but isn't pushy. Read Less

Our sweet Cisco has been there for a few days and is now in surgery post op. Dr. Gray and all the other amazing doctors and staff have taken amazing care of our baby. Never would I hesitate to go back! Thank you for saving my babies life. Read Less

Wonderful experience with Drs.Bush, Hayes and the entire staff! We relocated from out of state where several friends of ours were vets--to a area where we did not have any personal referrals. We are so happy we brought our cat here. He needed a surgical procedure and we could not have been happier with the care. Very professional, thorough and wonderful communication. THANK YOU! Read Less

Love this place! Recently got to know them when our spaniel needed emergency care and spent several days in the "hospital." From the reception staff to the vet techs to the vets -- everyone is engaged and caring and helpful, even when we had a few challenges to work through. Read Less

My pup, Gracie, has serious anxiety and has been nearly inconsolable at the vet her whole life - until Dr. Fowler came into the picture. He treats her with such gentleness and knows exactly how to interact with her to calm her down. It's magic. She usually hides behind my legs when she's scared, but today she hid behind his legs - after he removed staples from her arm! That's love. I'm grateful for his patience and kindness. I would highly recommend him to anyone!!! Read Less

I couldn't be happier with this clinic! We have a great vet there (Dr. McNamee) and my puppy recently had an emergency and had to be kept there overnight. Knowing that my puppy was in such great hands made all the difference- they are always available for calls 24/7 and additionally I was able to visit my puppy any time as well. I met with a couple different emergency vets Dr Reid as well as Dr Acevedo during my puppy's stay and both of them along with the whole staff made me feel at ease and I knew my puppy was getting the best care possible. I can't recommend Briarcliff Animal Clinic enough! Read Less

My dog got into some chocolate - 60% cacao dark chocolate. I called BAC right away and they said to bring her in. They were waiting for her when we got there and she was taken straight back. They were so wonderful and I'm so thankful they were there for us. They are also very understanding about how expensive vet bills can turn out to be and are always willing to work something out if it's too much to pay upfront. Thank you Briarcliff Animal Clinic for saving my baby's life! Read Less

This the first Vetrinary clinic our cat likes! In the past, taking our precious furry, purry boy to see the Dr was a chore. Then, when our cat saw the white Dr's coat, he would go nuts. At Briarcliff, when he sees Dr. Hayes, he trots over to say "hellooooooooo" there! The entire staff are warm, caring, knowledgeable, and we would recommend Briarcliff Animal Clinic to everyone! The boarding area for cats is completely separate from the canine area. We can call anytime day, or night to check on our baby. The cost is reasonable, the facility is clean, so glad we found this pkace! Read Less

I am reviewing for the Emory point location. I used them because they were close to us and open 24 hrs. However the past few time of using them they have been really pushy for unnecessary services. I have had to spend a lot of money on my three pets in the past 8 months and I am not afraid to take them to the vet when needed . However they always say to bring in the pet and the bill is 200 or more. A few times they couldn't tell me what was wrong and I leave with a vet bill and no answers. Recently my cat has a swollen paw , no open cut and eating and drinking and of course instead of telling Me some options to try before having bringing him in and spending money for something that might not be necessary.  They make it like a urgent things to have to come in or they can't help me. I also had to do a very expensive surgery for my dog that ate a foreign object. They felt like it was okay to tell me that my dog could use braces or another surgery to fix his teeth. While being there for a  life threatening  emergency surgery. They seem very overpriced after doing research of the services I needed. Also just care about only making more money even after spending a lot of money on a surgery they want to charge for everything after surgery and expected everything up front. If I couldn't pay everything upfront not even half by all they couldn't help me. This surgery was life or death and put us in a runt for a while but we did it because we love our pets.  I am just disappointed that they don't try to work with you or even understand that not everything is necessary to come in before trying other options. I will be going somewhere else, I just found this place to care only about emptying people's bank accounts and not helping the pet first. Read Less

Do not take your dogs here in case of an emergency. The e-vet off of roswell in sandy springs is not only WAY more efficient, but their vets don't start talking about euthanizing your dog after a non-fatal dog fight.My dog and my foster dog got into a pretty serious fight and it was after my usual vet's office hours. We came in, and our dogs were immediately taken to the back as one of the techs said "let's get them started". This led me and my husband to believe that they were doing something with our dogs, like shaving the wounds and cleaning them. Nope. Two hours later (after they took in a regular appointment and a dog with diarrhea, whose owner told them to take us first because of the urgentness of our situation) we find out that both dogs have been put in crates and left to bleed alone. No one was putting pressure on the wounds... nothing. They were put in cages after a super traumatic event, where other sick animals have been, with open wounds, by themselves... all while 5 techs are taking out trash, talking, and hanging out in the front office area. When I got upset about it, I was told "they are resting comfortably". Our foster dog's ENTIRE TOE was visible down to the muscle, and  our shepherd had approx ten deep puncture wounds. Comfortably? Seriously?!So we end up going into a room where they bring us our dogs to wait with us... my German Shepherd mix is literally still DRIPPING blood from her neck and shaking and whining. I go to the vet tech with a bloody paper towel and tell her that "I hate to light a fire under someone, but my dogs are still bleeding profusely".Then 5 mins later the vet tech comes in while we are applying pressure to both dogs' bleeding wounds, and tells us that we are going to have to wait even longer because a cat just came in with more pressing matters. I snapped at the vet tech. I shouldn't have, and apologized, but I did. My husband was upset to the point of shaking... and is not the type to get riled about much of anything. By the time the vet saw us, it was 11pm (we showed up at 8:30)... where she then goes on to tell us that in her opinion it would be a better idea to euthanize our foster than to try and rehab her. Our foster is a pit bull who has never attacked our dogs before... and we've been fostering her for a year. We nodded in agreement just so she would stop talking.She then goes on to tell me that she can staple up our shepherd's puncture wounds, but that it would be 2 or 3 in the morning before she could sedate our foster to sew up her foot. So, we decide to take our foster to her regular vet first thing in the morning rather than let a vet who thinks she should be euthanized sedate her. I ask to just have her foot wrapped up (she didn't offer any other suggestions than leaving her overnight). Getting our foster's foot wrapped up, and having her put in a cone cost us over 100.00.I then tell the vet that my shepherd was urinating blood after the attack and I am worried. She non-chalantly tells me that she isn't worried about it with everything else that is going on. Not worried about internal bleeding... Okay.We left with a 500 something dollar bill and took both of our dogs to see their real vets in the morning. The experiences were night and day better than the one at this vet clinic.This was literally the worst vet experience I have ever had... and this is coming from someone who has four large dogs, three of which are medically high needs dogs.The ONLY good part about this visit, was that there was a super sweet vet tech who was working in the front lobby... she helped to try and tamp down our anxiety about our dogs while we were waiting. Read Less

My experience was great from the time I walk through the door. They knew who I was by the time I had arrive, I was offered something to drink and my wait time was less than 10min before we was taking in the back. In overall the experience was great the vet was experience and caring and my baby was treated like a king. Read Less

I've only used BAC for overnight boarding, so this review is about that and not their vet services. I left my German Shepherd overnight on two occasions when I had last minute travel come up. I bring his food with him, since he has a sensitive stomach. On my second visit, the food they gave back was the exact same amount as what I brought with me. I thought maybe they fed him some of their stock food, so I called to ask. The attendant admitted that they had not fed him at all. This "reputable" overnight boarding clinic did not feed my dog for the entirety of his visit, meaning one night meal and one morning meal were missed. Completely unacceptable. How would you react if your babysitter didn't feed your child? You would never trust that person again, even if it was just one mistake. To top this off, when I walked him out to the car, he stopped to pee and let loose for a full 30 seconds. That's an unusually long time for him to go, which leads me to believe they also didn't walk him or let him outside. They also require a few vaccines that other places don't require. I've read a lot of reviews about their unnecessary procedures or their attempts to upcharge for things that are less expensive elsewhere, so I'll drop this into that category. Sounds like this place is a good vet for the most part, but I'd consider boarding your animal elsewhere. Read Less

I take my two fur babies Furiosa and Bella here. Everytime I come in the are so loved and well taken care of! Love love love this place. And love that it's 24 hrs. Dr Phillips and the rest of the staff have been great. Read Less

Have moved to Hawaii now but went here for 35 plus years with our pets. Absolutely the best! We had to get papers ready for Mac, our Golden to enter Hawaii and they helped us every inch of the way. Mac has been over here in Kailua, Hawaii with us for four years now! He loves it. Thank you for all your help over the years. We loved our dogs and kitty so much and you were part of our family. Love, Jayne and Carl Oettinger. Read Less

I have 3 cats, two seniors and one kitten... All receiving quality care at the Briarcliff facility. Dr. MacNamee is very knowledgeable, professional, caring, and has presented me with all the available options. There's no pressure to move forward with any course of action, and the facilities are remarkably clean... Even during their remodeling! Helpful staff, and I can usually get an appointment after 5 pm with only a couple days notice. Highly recommended! Read Less

I had a great experience at Briarcliff getting my Lab, Lola, up to date on her shots and tests. Dr. Turner was so friendly, and took her time explaining things, examining Lola, and generally getting to know us. The entire staff was very helpful and friendly, and the facility, though under construction, was clean and organized. Read Less

I would never go back to this vet again and I would not recommend this to anyone else. I am new to the area and was trying to find a new vet for my 2 year old puppy. One day, my dog started inexplicably limping. I brought him to the Briarcliff Animal Clinic to try to diagnose the problem. I met with a vet and things got really fishy. First, the vet claimed that just by "looking" at the dog she could tell that he had problems with his knees. Upon looking and doing a touch examination she determined my dog had severe knee problems..... but she diagnosed them in the in his healthy leg. We then told her that the dog was having problems in the other leg and she goes "oh, yes, of course, i can see that there is a problem there." Second, she never x-ray'ed the dog to find out if there was damage, no blood work, nothing. She merely felt the dog's legs and diagnosed my puppy with a very serious knee problem and told me that he needed surgery *as soon as possible* otherwise the dog may lose his ability to walk normally. Finally, I asked for an estimate on the price of the surgery. She gave me an estimate which clocked in around $4,000. As any pet owner would be, I was devastated. I could not imagine my dog, especially because he was so young, requiring such a serious surgery. He would be unable to walk for multiple weeks post surgery and on a number of medicines to manage infections.I took it upon myself to call around to a few vets in order to check their price for a similar surgery. Offices were quoting me thousands of dollars cheaper than what the Briarcliff Animal Clinic estimate. Moreover, we got a second opinion on the dog and it appeared to be just a sprain. It has now been he is now walking normally, totally healed. I cannot believe someone tried to scare me into getting surgery on my 2 year old dog. I'm honestly disgusted. I take being a pet owner very seriously, and I treat my dog like family. I am very angered by any vet that does not treat the dog with the utmost care. They were not looking out for the best interest of my pet otherwise there are a number of other procedures that they would have taken to ensure that they were providing my dog with accurate and effective care. Read Less

There are some things to like about Briarcliff - easy to get an appointment, always open, close by (for me), and now the vaccines are free. But still not enough to keep me taking my dogs there. I never found a doc I really clicked with, always saw someone different, and always felt like I had to hold tight to my wallet - they want to order every test under the sun but can't tell you how it will make a difference in your pet's treatment. Glad I found a different vet to take my dogs to, even if I do have to drive a few miles rather than walk. I now feel like I have a partner in caring for my dogs, not someone who may or may not know what they are talking about and is just after my money. Read Less

Briarcliff Animal Clinic is where I have taken my two kitties for the past four years. I'm always pleased with their vets and the service they provide. My kitties have been very healthy for all these years. Read Less

I have been a Briarcliff customer for 20 years. In that time I was satisfied with their service. However, my dog got sick in early Februaryl...I was very worried. From the moment I stepped in to the Braiarcliff/Emory area office I was treated with little customer service. The staff was new and impersonal. I felt like they were contantly trying to upsell me on different tests and X-rays, II felt like an illegal alien trying to get help at Grady Hospital! I WILL NEVER GO BACK!!! I even called Briarcliffmanagement to let them know what happened. Instead of apoloizing the asst. Manager defended the staff.... I have since gne to a different vet. The new vet was actually concerned about my dog! I was treated well and my dog is on the mend! Read Less

Dr. Hedge is the best vet I've ever known. She is caring, friendly, knowledgeable, and practical. She is very down-to-Earth and honest -- not one of those who is out to get your money. We had problems housebreaking our lab puppy because we lived on the 7th floor of a high-rise. Dr. Hedge craftily suggested using sod on our patio (which we replaced on a weekly basis). WHAT A GREAT IDEA! It was the panacea we were in search of. GREAT VET, HIGHLY RECOMMENDED... Read Less

i love briarcliff! i've been taking my cats here for 10 years, and even got 2 of them from their adoption program. i have 2 that get very nervous when they go in to any vet, and so they get pretty mean. but the staff here is always great at handling them! dr. muller, dr. hedge, dr. joseph, and dr. edelstein are fantastic! it is expensive, but it's comparable to other clinics in the area. they always weigh the options with me, and we decide together what's best for our family. the staff are all friendly too! terry at the front desk, dwight on phones, nafis and richie in the clinic, have all been great to work with. i'm so happy we can call them our vet! Read Less

We were so glad that Briarcliff provides laparoscopic surgeries! The doctors are great, and they communicate very well. Right after my pet's surgery, I got a phone call from the doctor with an update on him (which I really liked!). The front desk staff is cheerful and friendly, and the clinic staff is as well. Highly recommend! Read Less

Best vet in Atlanta. Great staff, don't nickle and dime you over prescriptions and services which aren't needed. Over the 17 years my dog was alive I have been to pretty much every vet in Atlanta to find the best one. I have been to Buckhead Animal Clinic, Ansley Animal Clinic, Pets Are People Too (Emergencies only as they're open 24hrs a day.) The standard of care at Briarcliff is heads and shoulders above the rest. I've referred friends to Briarcliff and they love it too. Read Less

This review concerns the College Park BAC. It was a first visit for me, I went on the recommendation of my neighbor who spoke very highly of the practice. I am new to Atlanta and wasn't looking forward to a new vet, since my vet in Dallas was really one of a kind. Dr. Cleland and the staff were really wonderful. My pet is a senior, and needed anesthesia so I was concerned. Dr. Cleland called me earlier than expected to tell me she was doing great- no waiting on the vet to call! When I went into to pick her up, the staff was already familiar with my pet and very helpful. Despite a pretty crappy day for a spoiled little dog, she was in good spirits when I picked her up. My first experience was great and indicates I've found a new vet and can stop flying back to Dallas! Read Less

Been taking my dog and cats here for the last year and a half. Never had an issue, and the staff from front desk to Veterinarians have always been super friendly. Walking in today to pick up some dog food, I was even greeted by name, and the front desk remembered my pet. We are typically only there for routine check-ups too! I was impressed. We see Dr. Hedge and she is amazing! Hours are great, and easy to get an appointment too. Read Less

I just went to the new College Park location (they said it's been there since Sept. 2009) and was very pleasantly surprised by how nice the whole experience was. I called last minute to get an annual checkup and vaccinations and they were able to get me in right then.  They take both walk-ins and appointments, I really like that because there are times when I want each. Everyone was incredibly polite and professional.  The office is clean and a lot nicer than most other vets I've visited.  They said it used to be a chiropractic practice prior to becoming a vet's office- maybe that's why it's a bit nicer.  The doctor we saw (Dr. Daniel Cleland) was the most refreshing part of the experience.  We've gotten used to very non-compassionate vets who don't explain anything and go through the motions while we sit there feeling lost and not in charge.  But Dr. Cleland was very friendly, honest and accommodating and not at all intimidating or condescending.  He and the nurse who drew my dogs' blood were efficient but still very kind to my girls.  They answered questions and treated me as an equal.  He explained that opinions are changing regarding vaccinations (aka, too many vets are over-vaccinating) and they are moving towards less-frequent shots that last longer.  So next year, instead of getting all of their shots again, they'll only need a couple boosters.  And they do the 3-year rabies shot which I like. We have tried so many vets in Atlanta for the past few years and kept going to new places because we never found a place we really had a desire to return to.  I am definitely going to be going back here and am so glad with how comfortable I felt with everything. Also, when I asked if they're open Saturdays, they told me that not only are they open for the full day on Saturday, but they're even open part of the day on Sunday.  So I don't need to take time off from work to bring my dogs in, plus this office is so close to where I live downtown rather than out in Buckhead or Morningside or Decatur. Oh, also, for prices-  I compared the costs of the vaccinations to the records I have from 2 previous vets and all except the fecal sample were equal to or lower than the other vets.  Not sure why but the fecal sample was about $10  more than the two I compared it to.  But the others were about $3, $7 and $8 less per shot/fee.  And there were no added BS fees like ""biohazard disposal fee"" or ""document recording fee"".  They charged me for the shots and exam, and that's it. I thought their exam fee wasn't outrageous.  ($45 for the first pet, $35 for a sibling pet.  Ansley is $53 for comparison) Vets are just not cheap, and I always think it's expensive, so I appreciate that this visit was more reasonable than some others.  The couple dollars I saved on each item added up enough to make a difference in my total bill. I also saw on their website that for first time patients you can get your exam fee waived- I'm bummed I didn't see that before I went, but that's what I get for being so last-minute! Read Less

I have used BAC since the late 80's. My animals are my children and I will not trust them to anyone else. The doctors are the most compassionate people I've ever met. They work with you on what you can afford. They have saved my animals on numerous occasions and saved me thousands of dollars over the years. I can't thank the team of doctors enough for the years of service they've given me. Read Less

I've been taking my pups here for 10 years, and the people at Briarcliff have really helped me through some of the most stressful and trying of times with my furry family members. The staff is extremely knowledgeable, and always very helpful, especially during the times that it seemed like I was living a nightmare, they always go above and beyond to comfort me, and accommodate my pets needs. They are literally life savers! Read Less

I've had a drastically different experience from most of the reviewers. I love Briarcliff. I have been taking my animals there for almost 2 years. With the exception of one uptight guy, the front desk people have always been very friendly. I've called numerous times and they take the time to answer my questions concerning the health of my pets. I usually request Dr. Lane, but I recently saw Dr. South and she was awesome also. I never feel rushed. Both doctors and all the vet techs have taken the time to ensure I ask all my questions (and I'm one of those that comes in with a list) and that I understand everything. They have always examined my pets in the room and take them in the back for shots and tests, which I appreciate. As far as price, I have not found them to be expensive. They run specials all the time on shots, visits, dental cleanings, etc. In each exam room they have a sign that states their commitment to discussing fees upfront so there are no surprises. I even board my 70 lb pit bull with them when I go on vacation. She has such a blast there. The vet techs always comment on what a sweet girl she is (I'm a proud mommy). I have no doubts that she is lavished with love and attention during her stays. I love their hours as I work during most vet offices' hours. I never have trouble getting an appointment. Most importantly, I trust them completely with my pets. Read Less

Thank you so much for getting us in to see my sick puppy! It was snowing and the clinic waited until we got there with Diego. He has now recovered and back to his old self. I appreciate the staff and doctors. Thanks Bob Fawcett The Pet Set - Owner Read Less

They killed my Beagle 1/20/2011 during routine teeth cleaning and extractions due to anesthesia problems. This was despite our reservations of use of anesthesia from their recommented specialists GA. Vetrenary Specialists with our other beagle that was killed during neck surgery in 2009. They said anesthesia was OK with Jake, even though he had heart, lung and seizure problems. Local numbing of the teeth and gum areas were not an accepable alternative to Dr. Muller and Briarcliff Aminal Clinic. Please!!! Stay away from Briarcliff Animal Clinic!!!Read Less

Briarcliff became our vet by chance when we moved to the area. All of the vets turned out to be amazing with both the animals and their ability to relate and explain to me. In addition, they offered convenient Saturday appointments, boarding and a multi pet discount. We were very sad when we moved out of the area and have yet to find such great doctors and facility. Read Less