Let me start by saying that the one time I did see a vet, it was Dr. Fowler, and he was fantastic. His prognosis was spot on, and the manner in which he conducted himself was everything I want in my p... Read More
Let me start by saying that the one time I did see a vet, it was Dr. Fowler, and he was fantastic. His prognosis was spot on, and the manner in which he conducted himself was everything I want in my pet's veterinarian. This review has nothing to do with the quality of pet care administered at this clinic, which from what I experienced was very good. This review is an objective dissection of the shitshow that is the reception process at this establishment. You know the old adage, "Fool me once, shame on you..."? Well shame on me for thinking my second experience couldn't possibly be any worse than my first. The first appointment was scheduled over the phone and I arrived 20 minutes early, at the suggestion of the staff I spoke to on phone, to fill out the paperwork and get my dog checked in. I fill out the paperwork, and proceed to sit and wait the forty unexpected minutes before being escorted to a small examination room where I'm made to sit for another 15 minutes. Mind you, my dog doesn't love sitting in vets offices. She gets squirmy, and starts whimpering, and you can tell she can't wait to be done and leave. I then get asked to bring my dog in to another room to see the doctor. Doctor does his thing with skill and compassion like the warm hearted expert he is, and I'm asked to go back to the front to schedule the follow up appointment, and pay the bill.The lady in the front who won't stop referring to every non staff male human as "daddy" - myself included - which was cute the first few times until it became apparent that to this woman I wasn't an individual, but instead just another person who's name isn't worth remembering. She gets called of and disappears while I wait for about ten minutes. She keeps referring to me as "daddy" even through the checkout process while holding a credit card with my name on it in hand. We schedule an appointment for a week later.I, like many, work a 9-5, so my time is valuable to me. I worked from home in the morning so I could bring my dog in for my 11am appointment, letting my team know that I'd be in closer to noon, as my dog seemed improved, and I expected the follow up to be rather quick.I arrive at the clinic at 10:50, where I'm eventually acknowledge by the lady who still refuses to use my name when addressing me. She can't seem to recall me having an appointment. I assure her the reminder card she wrote for me seven days ago is sitting in my car not ten feet away from her confusion. She finds the appointment, and then I proceed to wait until 11:30, where I'm escorted in to the same small exam room, and told I'll be seen right away. At 11:47 I decide enough is enough and I leave. I decide that I'm not going to support a business that has zero respect for it's clientele, and I'm going to hop online and let others know how poorly I was treated twice. If you value your time, and/or your humanity avoid this place like the plague. East Atlanta Animal Clinic might have a waiting list every now and then, but at least they know when you've got an appointment, they refer to you by name, and you're in a room within minutes. Read Less