This was the absolutely worst experience I have ever had at pretty much any veterinary hospital ever, in my entire life. Not only are they grossly overpriced for pretty average animal care but the sta... Read More
This was the absolutely worst experience I have ever had at pretty much any veterinary hospital ever, in my entire life. Not only are they grossly overpriced for pretty average animal care but the staff- particularly Holly, the incredibly petty and unprofessional office manager- is the absolute worst. To set the scene: I called inquiring about the price of neutering my 65 lb dog about a month before the incident, I was told $400 which was a little steep, and I asked to cancel the appointment I agreed to set. The person speaking to me, which was actually Dr Wiere himself, and he agreed to canceling. Great, I think was everything was resolved. However, I was wrong. About 4 days before the previously cancelled appointment, an employee called me to confirm the surgery with my dog. I told them No, I thought I cancelled it because I couldn't afford that price at the moment. She told me I could set up a payment plan where I put 1/2 of the surgery cost down and pay the remainder in 2/3 weeks time. I agreed to the payment plan and continued with the week, doing as i was instructed and not feeding my dog the night before the surgery, then finally bringing him in for surgery at 8 am. Only an hour after I dropped my dog off, I got a call from Holly the office manager telling me I have to pick my dog up immediately. The payment plan I was told about was all a lie formed by some renegade employee, and that all payment plans must be approved by Holly herself before surgery is confirmed. I explained the situation to her and hung up, with her calling back a few minutes later to tell us our procedure quoted at an already too high $400, literally doubled to $800. Regardless of me being the person inconvenienced, I was given no apologies for the literal waste of time that was bringing my dog to a clinic for an hour and waking up that early when I already work night shifts. I instead was told i can pay the doubled fee, putting down $400 and then paying the remained in JUST TWO WEEKS following surgery. I instead was met only with an arrogant, and frankly rude attitude with absolutely no concern to us as customers. I literally had to tell her to stop speaking over me and to "allow me" to get a word in on MY OWN DOG. At the end of our conversation, I told her I would not be using their animal hospital anymore because of the unprofessional and overpriced business practices they have. She told me "ok that's fine" and HUNG UP. Overall, they're a shitty, overpriced animal hospital that can barely afford to update their building, let alone take care of your pet. Don't trust Dr. Wiere, the money grubbing veterinarian, Holly the supremely bitchy office manager, or pretty much anyone who works there. They will over charge you. They will give you mediocre pet care. They will NOT give you or your pet the treatment they deserve. DO NOT USE THIS HOSPITAL! Read Less