Petwell Veterinary Healthcare

What a great clinic! From the second I walked in, the staff made me and my kitty feel welcome. They explained the cost of everything before they did it, which I really appreciated as a college student on a budget. I also love that they have an online store, it made ordering flea medication that was out of stock at the clinic super easy. Read Less

I would give them 0 stars if possible. The vet is not only highly over priced, but they also blame you for any mistakes they make, charging more for replacement items or something to help fix a problem they caused. This is SCARY when it has to do with surgery on your pet. They also won't help to get my pet regular prescriptions (heartguard) unless it is paid for in their office, where it's 4x the cost as Chewy.com. GO ELSEWHERE. The 5 star reviews online are paid for by office - they give you $50 off your visit for a good review. Read Less

I am new to Atlanta and needed to find a vet. PetWell has great reviews on Yelp and now I know why. Dr. Berger was so sweet and compassionate. He and his staff got in the floor with my scared kitty to make him feel more comfortable and took as much time as I needed to answer my questions and make me feel good about the treatment. Everyone was so nice and friendly. I am so glad I found them!! Read Less

our experience was easy going and good. We finally got an understanding on what was going with our dog which helped out a lot because it's been very confusing and hopefully everything turns out well. Because we do love Mitzy dearly Dr. Berger was very easy to understand and helpful to, we will be coming back with all hope. Read Less

The bedside manner here is amazing! Dr. DeLong answered every question of mine all while giving my 10 year old dog the most thorough checkup. They even had coloring pages for my 4 year old daughter to keep her occupied during the wait! Everyone in the office made our visit so easy- I can't recommend them enough! Read Less

Had a great first visit to PetWell with my new pup. Over the phone prior to my visit, the staff were super transparent about what my pup would need and the costs of these services. Once we arrived, the up-front staff were super friendly and the office was well-kept. The vet and assistants were sweet to my pup and she actually really enjoyed the appointment; they were actually on the floor petting her the entire time. Another huge plus is the location of the office - it's right next to Doguroo, where I plan to send my pup to day care. Read Less

We love this place! I've taken my puppy to get her puppy shots here and they were so great. The vet and techs get down on the floor and play with her, and are very involved in the process. They told us the price up front and were very honest about everything. We have seen Dr. Delong both times, and she was so kind and helpful. As a first time dog owner, this place gave me so much reassurance, advice, and security. Would recommend to anyone! Read Less

I came for my first visit and I must say that it was great. I set up an appointment online and was immediately called back by the receptionist who was very pleasant. She was able to book me for the same day and even offered to call my previous vet to get my dogs info. Upon arrival, she was nice in person and went the extra mile to help me obtain his records. (Somehow I left them at home.) The vets assistant was nice and my dog loved her. She was very informative and went above and beyond to accommodate us. Dr. Berger was very nice and informative. My dog loved him and it may have had something to do with the treats in his pants! I would highly recommend them. The bonus is that they are next door to Doguroo. Read Less

Dr. DeLong was amazing! We have a new baby labradoodle, and had no idea about vaccination schedules etc. She was very patient and explained everything we needed to know about owning a new pup. Can't wait to go back! Read Less

My almost 12 year old golden doodle suddenly started loosing interest in food. He dropped 25 lbs. Dr Berger and Dr DeLong diagnosed him and referred him for surgery back in March He's now back to normal. Just this week he had another unrelated surgery and he's doing great. All of the people who work there are amazing. The Vet Technicians are kind, helpful and professional. I have 100% trust and confidence with Petwell. My dog actually pulls me to go in the building. Read Less

Dr. Berger and the veterinary assistants all took wonderful care of our dog! They were great at recommending products and vaccinations for her specific needs. They even told us the price up front which was nice! Read Less

We've been coming to Dr. Berger for 9 years now and it's for a reason. We've never had the attention and care that's given here. He knows all his pets and their family members. We're proud to be a part of PetWell Veterinary Healthcare! Read Less

I brought both of my dogs in for shots this morning and was very pleased with how incredibly patient the staff was. I had several questions regarding services for both of my dachshunds. I had gotten behind in vaccinations and I never felt judged or like a horrible dog mom. The office was super clean and didn't have a doggy odor! They were amazing! Read Less

Dr. Berger has been fabulous with our sheepadoodle. He truly has given her quality care and taken the time to go above and beyond. If it weren't for Dr. Berger, we would have missed a parasite that my pup has been struggling with for a while. We truly look forward to PetWell Clinic becoming our new vet home since moving to the Atlanta area. Read Less

I had my first experience with PetWell yesterday when I took my kitten Nala for her first vet visit. The staff are incredibly friendly and addressed every aspect of my kittens health. They were very efficient and made me feel right at home. I would highly recommend PetWell to anyone for high quality veterinary care! Read Less

I've owned dogs my whole life and this is definitely one of the best vets I've ever been to.  The space is clean, booking an appointment is very easy, and my dog absolutely loves the whole staff! Would definitely recommend bringing your fur babies here. Read Less

Amazingly sweet staff! Second visit and they are taking great care of my child!! Very well run and knowledgeable staff, I will be taking my baby there for a long time! (And my little 12 pound baby is not well behaved, yet they still are wonderful with him) Read Less

Dr. B and staff are the best. We couldn't be more happy. Dr. B removed a benign tumor from our dog last summer and it healed beautifully. Two weeks ago I found a dog walking in the breakdown lane of I75 in South GA. We weren't sure if she was pregnant or ill and Dr. B really took a sincere interest in her well-being. It ended up that she was very ill and who knows if she would've survived if Dr. B hadn't taken it so seriously. The entire staff has been wonderful and supportive through what was a very stressful time for both myself and our new fur kid. I could go on but the bottom line is if you want great, honest care for your pet from a staff that is sincere and supportive, Petwell is the vet for you. Read Less

Today was our first trip to PetWell and I was very impressed with our experience. We are currently having a health issue with our pup and after having just moved to Atlanta, we have not yet established care with a new vet. I called this morning and was able to come in as a new patient the same day. We arrived early and were able to be seen early. Dr. Delong was extremely thorough and went above and beyond to answer all of our questions and concerns. Read Less

Helpie my second baby with Dr  Berger (and now Dr DeLong too). We love them both! The first time I brought my last Lab, George, Dr B plunked down on the floor next to him and they were instantly friends.When it was time for the hard decisions with George, Dr Berger was caring and kind and patient, and very responsive to my multiple emails (even as he head his own family emergency). Dr Delong met Helpie the weekend I brought him home, so I'm always comfortable with whoever we see. The staff all know us, and I love the small practice family atmosphere at Petwell. Read Less

Went to PetWell with my Boxer that was vomiting blood. I arrived at opening, 8am on the dot. I was one of only 2 people in lobby. The young lady at the desk told me that because I was new patient that the earliest they could see her was 3pm. Morale of the story, don’t go for anything urgent unless you have an appointment. Read Less

I just recently moved to Atlanta with my dog and finding a vet was top priority for me. I did my research and I'm glad I found PetWell. Dr DeLong became my dog's doctor and she's been so attentive and caring. She makes my dog a priority even though she has other patients (don't get me wrong she also makes other patients her priority too). I'm glad I found PetWell and I'm definitely a customer for life. Read Less

Dr. Delong and Dr. Berger are fantastic. We have been taking our dog and cat since we moved here three years ago and would definitely recommend them to others. They both go above and beyond in regards to correspondence and questions we may have once home via email. We trust them and love that they are also American Humane Association Accredited. Read Less

I've been taking my pup there since I got her. Brian Berger is a great vet, polite and friendly, and a good scientist, and my dog loves him. He's very no nonsense about pet care, and his suggestions have helped me keep my dog happy and healthy. Read Less

Just moved in the area and needed a new vet so we decided to give PetWell a shot - So glad we did!!  I seriously cannot say enough wonderful things about this place.  From the overall cleanliness and fresh smelling offices (not something you hear everyday about a vet) to the professionalism and genuine care of the wonderful staff and Dr. Berger we are so grateful we found such a great vet and will continue to seek their care recommend to all friends and family. Read Less

I do not understand the negative reviews. Yes, they are expensive, but the comfort and level of care you get is worth it. My dog got sick last week and Dr. Berger emailed me all weekend. Today it is time to put her down and he called me to talk with me and walk me through the process. In my opinion, he has gone above and beyond. I can't recommend them enough! Read Less

I love Dr Berger, Dr Delong and the entire staff at Petwell. They are very caring and patient with my labs. One lab is 11 and the other is 18 months so we have had lots of experiences over the years at Petwell. Highly recommend them for your very important furry family members!! Read Less

Dr. Berger loves all his dogs and does a great job reassuring worried humans. Best vet in Atlanta. He once rescheduled a family thing so he could sit and wait with me for swelling to go down on one of my pups (he doesn't know I overheard the call). True dedication! Read Less

Like some people described we felt Dr. Berger is just trying to get money out of you. I went with a small Goldendoodle puppy because of runny stool and stomach worms.. We went in to learn about the test results and as smart as he is, he seemed to be super cold. My pup was trying to be nice with him so like most pups that are still being trained, he jumped on him and he just pushed my doggie off him in the meanest way.. I was shocked. PetWell, if customer satisfaction is important for you I'd have a talk with him and check the prices compared to the industry. I've dropped over $1,000 on vet bills to have my home vet (all the way in Spain) solve my dog's allergy problem through the phone- no need for expensive allergy and stool exams. He recommended me to change his dry food to the hypoallergenic from Royal Canin and it's been the best Charlie has been since I picked him up at the shelter. I'd suggest people staying away from Dr. Berger if they care about their money and fur friend's health. Read Less

Like some people described we felt Dr. Berger is just trying to get money out of you. I went with a small Goldendoodle puppy because of runny stool and stomach worms.. We went in to learn about the test results and as smart as he is, he seemed to be super cold. My pup was trying to be nice with him so like most pups that are still being trained, he jumped on him and he just pushed my doggie off him in the meanest way.. I was shocked. PetWell, if customer satisfaction is important for you I'd have a talk with him and check the prices compared to the industry. I've dropped over $1,000 on vet bills to have my home vet (all the way in Spain) solve my dog's allergy problem through the phone- no need for expensive allergy and stool exams. He recommended me to change his dry food to the hypoallergenic from Royal Canin and it's been the best Charlie has been since I picked him up at the shelter. I'd suggest people staying away from Dr. Berger if they care about their money and fur friend's health. Read Less

I do not feel confident about the care given by Dr Berger. The facility is clean and modern but they take your dog behind closed doors for all exams and treatments. I have never experienced my dog being removed from me for regular care. When a persistent limp needed to be addressed I felt like the long road was taken for my dog. One xray seemed pretty darn conclusive but he insisted the limp was due to something else. Then more expensive diagnostic tests and treatments none of which improved the issue for her. Throughout he didn't even doubt his course and he would never concede even the smallest point. He recommended yet another treatment...for a boatload more money. I don't begrudge anyone making a good living but yikes, they are super expensive. Ultimately I am really dissapointed in not getting an expedient resolution for my dog. Read Less

I do not feel confident about the care given by Dr Berger. The facility is clean and modern but they take your dog behind closed doors for all exams and treatments. I have never experienced my dog being removed from me for regular care. When a persistent limp needed to be addressed I felt like the long road was taken for my dog. One xray seemed pretty darn conclusive but he insisted the limp was due to something else. Then more expensive diagnostic tests and treatments none of which improved the issue for her. Throughout he didn't even doubt his course and he would never concede even the smallest point. He recommended yet another treatment...for a boatload more money. I don't begrudge anyone making a good living but yikes, they are super expensive. Ultimately I am really dissapointed in not getting an expedient resolution for my dog. Read Less

Unfortunately, our experience as first time pet owners has been a rough experience due to some of the treatment we received at Petwell. Dr. Berger and his staff are very polite, the facilities are clean and modern, and they give every impression of being very caring individuals. However, our adopted pup came with a handful of unknown health issues that we attempted to get addressed straight away. Despite my many concerns from the outset, our first visit at Petwell left us assured that our dog needed nothing more than routine care. After being pet owners for four months, we have been to the office three times, had two tests, and two rounds of medication for: worms, an un-diagnosed limp, and a tick borne illness. While none of these are the fault of Petwell or the staff, we have been repeatedly charged for office visits and tests which I feel should have been addressed in fewer visits with less stress. Especially after explaining my concerns about the symptoms I encountered during our earliest visits. When I expressed these concerns to Dr. Berger, he said that he would send my dog's records to another vet when I found one that would "do it my way" and snidely thanked me for my input "first thing in the morning". If anything this conversation made me absolutely certain that Petwell is not the place for first-time or low-income pet owners with little knowledge of canine wellness. Read Less

Unfortunately, our experience as first time pet owners has been a rough experience due to some of the treatment we received at Petwell. Dr. Berger and his staff are very polite, the facilities are clean and modern, and they give every impression of being very caring individuals. However, our adopted pup came with a handful of unknown health issues that we attempted to get addressed straight away. Despite my many concerns from the outset, our first visit at Petwell left us assured that our dog needed nothing more than routine care. After being pet owners for four months, we have been to the office three times, had two tests, and two rounds of medication for: worms, an un-diagnosed limp, and a tick borne illness. While none of these are the fault of Petwell or the staff, we have been repeatedly charged for office visits and tests which I feel should have been addressed in fewer visits with less stress. Especially after explaining my concerns about the symptoms I encountered during our earliest visits. When I expressed these concerns to Dr. Berger, he said that he would send my dog's records to another vet when I found one that would "do it my way" and snidely thanked me for my input "first thing in the morning". If anything this conversation made me absolutely certain that Petwell is not the place for first-time or low-income pet owners with little knowledge of canine wellness. Read Less

We are so incredibly impressed with this office. From the get go we were blown away by their customer service. When we called to make the appointment, they were gracious and kind. All they asked for was our name, phone number, and our pet's name (no credit card which we have seen a few times in the past). The new patient forms are conveniently located on their recently updated website. This really saved us in the checkin process.We were immediately taken back into the exam room upon arrival. The rooms are very clean and well kept. The aroma was quite impressive as most vet offices you can tell that pets are in an out every day. Not here! Very clean and professional. I almost felt as though I was in the doctor's office.The vet came out to check on us the moment we arrived (unheard of). When the vet tech arrived she played with our dog and asked me everything he needed done. She went through the entire cost sheet for what was requested and detailed each cost.When Dr. Berger came in he explained everything that he checked for while he was seated in the floor playing with my dog. He was so kind and professional. Very personable as well. This location is even more convenient who use Doguroo for boarding/daycare. They will take your pet to their office for his checkup/shots while they are boarded. We will definitely be utilizing this veterinary facility going forward. Very impressed!! Read Less

We have been taking our dogs (three so far) to PetWell for at least 5 years now. Dr. Berger has been there the whole time and always been down-to-earth and honest with us. Every time we come for any reason, we are greeted enthusiastically, our dogs are pet by the receptionist and aides, and Dr. Berger sits on the floor with us and the pups to talk with us and soothe the dogs.I know there are cheaper options out there, but we have always had such a good experience that I can't imagine trying to find another place that will talk as openly with us. Whenever we consider a course of treatment, Dr. Berger keeps in mind our budgetary needs and guides us accordingly. He will tell us when medication or treatment is superfluous, recommended, or required. He knows we will continue to come back, so he won't rip us off.Last year, May 2014, we had an accident in which one of our dogs was shot. Unfortunately, we could not repair the damage, so Dr. Berger and his team had to help us make one of the toughest choice yet: to let him go peacefully. The team was incredibly caring during our loss, sending us a card in the mail to express their condolences and their wishes that more could have been done.Since then, they have helped us get our new puppy up to date on his shots and in good health. As long as we are in the Atlanta area, we will continue to bring our dogs to PetWell. Read Less

Dr. Berger and his staff are first class. They took great care of our dog Archie on his first appointment today. I especially appreciate the communication during our visit. I wasn't sure what to expect and yet somehow the doc made sure there were no surprises. I think it's fair to say... we found our vet. Read Less

These doctors were quick to get our pup in when she needed emergency care, and we're so kind and compassionate. Their facility is super clean, and the entire staff is so nice! So happy we have found a new permanent vet for our pups! Read Less

I actually found this place based on Yelp recommendations, and I was not disappointed. Dr. Berger and his staff are so friendly, kind and knowledgeable.We brought our first cat here, and she got all her vaccines, spade and chipped, and have been taking her here for yearly checkups ever since! We buy our heartworm and tick meds from them too.When we got our second kitten a few months ago, after three weeks of living with us, he swallowed some string and needed some serious surgery. They did all they could to work with us, especially since we couldn't afford to pay for his surgery, so they helped us find some affordable payment options, and even directed us on how to look after his post-surgery recovery at home. They went the extra mile to loan us a big cage for our little guy to stay in, so he wouldn't get into more trouble. They really wanted to work with us so he would get the best care, even if we couldn't afford the traditional care route.I am happy to say, because of Petwell, our little kitten has successfully recovered from surgery with no bad effects, and is up to date on all his vaccines too! Hopefully he'll keep himself out of trouble, and we won't have to go back til it's time for a yearly check up, but I'm so grateful we found such wonderful people who really care about our pets. During the ordeal with our kitten, Dr. Berger told us, "I got into this field because I really care about animals," and they've definitely proved it to us.Because of that, even though we used to live a lot closer, we still bundle up the cats and drive them there from Decatur. ^_^ We love you, Petwell! Keep up the fantastic work! Read Less

We brought our puppy there to get his first round of vaccines when it was about 10 weeks, and this whole place left us a very good impression: the nurses and Dr. Burger were all very friendly and patient, and it was always easy to get an appointment on the same or second day when we needed some emergency care.As our puppy had some situations in its first few months, our visit to Petwell was quite frequent, and I was disappointed to see a decline in the quality of service. I could understand that the doctor can get pretty busy some times because he was the primary vet there, but we were left to wait over half an hour in several occasions in the  treatment room after the front desk nurse said the doctor "will be with you shortly". It got outrageous one time when we were left there for an entire hour and had to go urge the nurse twice for the doctor to come see our puppy, and when he finally came out from the back he didn't even care to give a reason.I also found Petwell overpriced compared to other vets: the cost estimate we got to neuter a 50lb male puppy was $500 compared to $300 in other nice pet clinics. Read Less

Incredible !!! Dr Berger is one of the best vets I have ever encountered ...I have experienced his expert care through Cobb ER and at his practice. I highly recommend him and his absolutely wonderful staff !!! They are worth the short drive!! Thank you to his entire group for a wonderful experience with my beloved babies!! Read Less

I have had several bad experiences with Petwell and have switched vets. The staff is completely incompetent. I refuse to give anymore money to this practice. I have since switched to a new vet practice and am astounded by the level of difference (in a very positive way.) I would not recommend PetWell to anyone. It feels like a pop-up shop, quite frankly.The first bad experience came when my dog got sick from the Trifexis they had prescribed, I called to speak with a tech or the vet and the receptionist kept telling me (in a very condescending tone) that there was no way the medicine made my dog ill. She was very rude and indignant and proceeded to talk over me. When I asked to speak to a tech, she put me on hold for 15 minutes and finally hung up on my call. That said, a couple of weeks later Dr. Berger called and apologized and offered advice on the medication.Another TERRIBLE experience that made me decide to leave the practice was today, when I took my dog in for a scheduled appointment to get updated shots and flea/tick/worm prescriptions. In fact, PetWell called me to schedule the appointment because they knew she need updated vaccines. The woman at the front desk informed that that there's no way I had an appointment because they were closed for medical business that day. I had her look in the system to see if we had any appointments at all and she said they did not. I know for a fact that the appointment was scheduled because I wrote it down and also put it in my phone's calendar during the call. I also called me fiance immediately after the call and he put the very same appointment time in his calendar.I am extremely disappointed and frustrated with our experiences. Read Less

SAD TO SAY, THIS IS NOT A GOOD CHOICE if you care about your dog, and its a shame if you go to Dr. Brian Berger at Petwell because its convenient (hes right next to Doguroo). I cant tell you how much better my dog is since we left this vet. In just two weeks at another vet, my dogs runny stool is under control, hes stopped biting himself without the use of drugs and hes mobile. AT FIRST DR. BERGER SEEMS FINE when all you need is an occasional shot. But Ive gone to him for over two years now, and have spent thousands of dollars with him just in the past several months. HE SEEMS TO BE INEXPERIENCED and to have little understanding of dogs and people. He takes your dog behind closed doors to do anything, and once my dog screamed I went into the room and they had him bound and pressured on the floor. My dog was terrified. No wonder I had to drag him into the vet every time we went. MY DOG SUFFERED FOR THREE MONTHS WITH HIM because this vet didnt know that a medication he prescribed left the system after a dayand he was giving it to him every three days. As a result the symptoms of having to urinate frequently never went away until I changed vets and was alerted. That alone was several hundred dollars spent, for no relief. OVER PRICING: Brian Bergers inexperience also shows in his pricing, among other areas. Or maybe he just likes to over-charge, Im not sure. I will give him the benefit of the doubt, although another reviewer here indicated the same thing. BAD MOUTHING THE COMPETITION: When I told him there was a 24-hour emergency vet close by, The Ark, on 14th Street, he bad-mouthed them, and said the only place to go was the Cobb Emergency location, 30 minutes away. Where he used to work. Pretty petty. DAMAGE CONTROL ATTEMPT: When youve had enough and decide to leave, he will try to do damage control and give you a discount on your next service. Unfortunately, he doesnt know how to treat people or animals in the first place, and thinks that an after-the-fact apology will work. It did for this other reviewer. I believe this vet is uneducated and lacks experience, so be careful. There are many other choices. My new vet treats me and my dog with respect and compassion, and gives intelligent explanations. And I am in the room with my dog and the vet at every appointment. What a concept. UNREACHABLE: After he doesnt return your phone calls, youll be told the best way to reach him is email. Then after he doesnt return your emails for three days, you have to call him again. Then hell send you an email. To top it off, when I finally changed vets and we requested my dogs records, it took over a week for him to send them to the new vet. These are the facts. You decide. Read Less

Update Below: ""Well, there's not much I can do to give this place anything above a 1 star review. I've been going here for quite a while, and I can't put up with it anymore. I'm starting the process of finding another vet today, and trying to help others avoid my mistake. This place does provide decent vet. services some of the time, but they do so at exorbitant prices. I feel like they like to warm you up slowly until you're at the point I'm at when they simply rip you off to your face adding ridiculous charges willy nilly. If you go in expecting to pay $100 dollars for something, prepare to be shocked."" Update: Obviously I was upset when I wrote my initial review; However, I am updating my review because Dr. Berger went more than out of his way to remedy the experience I had at his clinic. He's changing policies at his clinic so costs are better understood and informed of before checking out. Now that things have been cleared up, I will resume going to PetWell for my Vet. needs, and I encourage others to do the same with this caveat: It's inevitable that not all will have perfect experiences, but if you have a problem, do inform Dr. Berger of it and he will fix it. Read Less

No doctor is great who doesn't have a great bedside manner, and Dr. Berger has a great floorside manner too. He sat down comfortably on the cold hard floor to meet our cat in her own environment. He even managed to escape with minimal lacerations while sweet little snookums flailed in panic as she got her shots. (See flickr.com/photos/sylvar… for an image of the aftermath.)Here's just one way we know his affection for his patients and their families is genuine: when we saw him at the nearby Which Wich a month later, he greeted us by name and asked how our cat was doing. And this was after our first visit ever! Read Less

Dr. Berger and staff are fantastic! He truly cares about his patients. I took my cat there after she was injured and she needed minor surgery. He called our house the first couple of days to check on her and it helped us feel more comfortable during her recovery. I would never go anywhere else. Read Less