Augusta Animal Emergency
Augusta, Georgia
Reviews
Virgil H.
20 May 2019
REPORT
Took our dog here Saturday evening for the first time. They were great and both the assistant and the vet that saw our dog were very good and professional. It is nice to know that such a place exists ...
Took our dog here Saturday evening for the first time. They were great and both the assistant and the vet that saw our dog were very good and professional. It is nice to know that such a place exists when your pet needs to be seen when your primary vet is closed. If ever needed, we will not hesitate taking our dog back there. This is an animal emergency room with trauma care, so there is a chance you may have to wait to be seen. I have absolutely no problem with that since the most seriously illness or accident case will be seen first, including your pet if that is the case.
Rob S.
15 May 2019
REPORT
Augusta Animal Emergency Hospital is a very professional and efficient emergency animal clinic that has 24-hour services. I recently used them to diagnose and treat my cat's urinary track infection (U...
Augusta Animal Emergency Hospital is a very professional and efficient emergency animal clinic that has 24-hour services. I recently used them to diagnose and treat my cat's urinary track infection (UTI). In addition to great vet services, AAEH was superb at calling me with updates on his status and prognosis throughout his two day hospitalization.
Aisha K.
11 Apr 2019
REPORT
We came while we where traveling from Florida to TN. My 6lbs Chi Gizmo became sick that day and he's eye quickly turned white. It was Sunday March 10th 2019. We got there around 5pm due to no other ve...
We came while we where traveling from Florida to TN. My 6lbs Chi Gizmo became sick that day and he's eye quickly turned white. It was Sunday March 10th 2019. We got there around 5pm due to no other vet being open and we drove 3 hrs out of our way to have him seen. We where very worried about his health and well being since it was happening so fast and he was acting very lethargic. When we arrived, there was 1 lady there and her dog had been having issues since Monday and she never took the dog to her regular vet during that week. She even said out loud that she knew she could come to the 24/7 emergency so she wasn't worried about taking her during the week. That's not ok. We signed all the paperwork and felt positive. Till 4 hrs LATER! Nothing!! The front desk girl literally said We were not critical so we would have to be worked in yet when we got there no one was there. But while we were there after several hrs more dogs came in that they felt were "critical". My dogs EYE IS CRITICAL!!!! We finally made a polite inquiry "because my blood was boiling and my heart was breaking for my boy" and again the front desk girl told me that "Your dogs issues aren't critical, you will have to wait". I took a breath, cried and my husband finally said "WE ARE LEAVING!" It was 9pm!!!! If we could get Gizmo to eat and drink water we felt we could get him to a Vet that would actually help him the next day 1st thing in the morning. But we where taking a HUGE CHANCE as we were still trying to make it to my son who was in TN at college. So we drove till we got to Toccoa. We total agreed that and felt sitting there at the ER, not being seen, where THEY DID NOTHING and said an EYE issue wasn't critical wasn't helping at all. We left, I got Gizmo to eat some people food and he drank water. He perked up enough to stand and go potty then he couldn't do anything again. We prayed and made it to the other vet who gave us the terrible awful and heart breaking news his eye was beyond treating and the EYE HAD TO BE REMOVED ASAP! All due to medication and treatment not happening sooner!!!! I HAVE WAITED.... because of my trauma and heart break over Gizmo's surgery and recovery process to post. I have thought about this everyday since this occurred. I would NEVER GO TO THIS PLACE EVER!!! They took a dog that came in AFTER We got there that ate 3 small pieces of chocolate the dog was over 80lbs. The dog was fine!!! How could the front desk girl say we weren't critical when we where NEVER SEEN BY AN ACTUAL VET!!!!! My dog could have DIED, our vets words not ours. Gizmo was put on pain meds by our vet in TOCCOA immediately due to the pain he was in. And sent us to UT veterinary clinic to have surgery because his eye was so bad and had ruptured at that point. UT had hey specialized ophthalmology department for dogs. This most definitely could have been addressed before it got to THIS POINT! Awful place front desk girls should NOT address the CRITICALNESS ailments. It's April 11th 2019 and Gizmo is still recovering as the infection and surgery was so invasive!!!! If anybody would like to question my claims I have documentation, vet bills and pictures to prove and back all I have shared.
Tabby M.
24 Feb 2019
REPORT
So I've read a few other reviews and it seems like if you don't have tons of money to waste, they don't care. In my case, I'd like to say that was true. But no, around 1000$ later and 4 visits (oh and...
So I've read a few other reviews and it seems like if you don't have tons of money to waste, they don't care. In my case, I'd like to say that was true. But no, around 1000$ later and 4 visits (oh and about 8-9 hours of waiting in between all 4) my poor baby is now deaf. I went in initially for his ear infection. They were recommended and I was told they were great. The guy vet I saw was great and very compassionate. I just can't say the same for the following visits. The medicine they gave me this third time for his ear infection (otibiotic) is not recommended for dogs over 8 and/or small dogs as it has a high chance to cause deafness, both of which Boo is. Was I told this during the exam or after when I got my paperwork? No. Was it written anywhere on my paperwork? Nope. The medicine came in a little box with no instructions outside of what was written on his discharge papers and no warnings.When I called back about this, the first thing out of the receptionist's mouth was "oh you can pay to have him reevaluated" She also pretended like she doesn't know anything about any of the medicines they give out. Why are you working there if you're that stupid. They are heartless and don't care that my baby is so scared his little face is constantly soaked with doggy tears now or that he'll never be able to hear me tell him I love him again and he's dry heaving and unbalanced from sudden loss of hearing. They also tried to blame it on the infection but he could hear me just fine before I put the drops in. 6 hours later, we get home and he's deaf as a doorknob. I was suppose to receive a call from someone in their office about this, but it's been 2 days and no call. I can just tell you that if he doesn't get his hearing back, I'm calling my attorney. Also before anyone says it's my fault for not doing my research, let me ask you this. If you take your dog to an expensive vet, who you trusted, you shouldn't have any worries about it to have to go make sure it's safe before giving it to your pet. Also, it being "rare", some vets feel like it's pointless to even mention it. But this is MY baby, not theirs and I have the right to know a major side effect of the medicine, no matter how rare. Especially since it affects the percentile that he falls under. So I should of been told about it and given that option but I wasn't. dogdiscoveries.com/ear-d…
Rachel H.
2 Feb 2019
REPORT
The staff & doctor were very nice and very empathetic with me & my fur baby. They were able to explain the options, possibilities, and treatments. I was very grateful for them.
Carol D.
30 Nov 2018
REPORT
Dr. Runnels and other clinic staff were involved in several life-saving surgeries on my rescue cat in 2012. As he (the cat) was having issues after our recent return to Aiken, I took him back to see ...
Dr. Runnels and other clinic staff were involved in several life-saving surgeries on my rescue cat in 2012. As he (the cat) was having issues after our recent return to Aiken, I took him back to see Dr. Runnels and the experience was as good as I was expecting from the many prior visits. Everyone demonstrates skill and compassion, and there are very good procedures in place to ensure that all records are properly maintained and the owner is kept well-informed throughout the process. I certainly agree with those who say we are luck to have this clinic in the area.
Sandra W.
20 Nov 2018
REPORT
Some time ago I brought my Pointer in on a Saturday for, what I thought was a cold and an eye infection as her eye was bulging and she was breathing funny (my regular vet was closed). A female Vet (...
Some time ago I brought my Pointer in on a Saturday for, what I thought was a cold and an eye infection as her eye was bulging and she was breathing funny (my regular vet was closed). A female Vet (don't remember her name) examined my dog and told me she thought my dog had something in her eye. Eye examine was negative, and I was told her chest was clear. The staff here was concerned and very nice to my dog, but just sent me home with eye ointment. Well, my dog was worse by Monday so I took her to my regular vet and she did have a bad cold (almost pneumonia by then) and received antibiotics she needed. Just so you know, some dogs eyes will bulge if they have a sinus infection or cold (according to my vet who has been practicing 35+ years). This is why I love my vet, Dr. Bruce Gradous, the man knows everything there is to know about animals. However, I don't have much confidence in this practice after this experience.
Miriam A.
25 Oct 2018
REPORT
My cat, Lyndhurst, stopped eating suddenly and his regular veterinarian was out of town. I found out he had lymphoma in his intestines and his stomach wasn't working. Unfortunately, I had to say goo...
My cat, Lyndhurst, stopped eating suddenly and his regular veterinarian was out of town. I found out he had lymphoma in his intestines and his stomach wasn't working. Unfortunately, I had to say goodbye to him. The doctors and staff at Augusta Animal Emergency were so caring and compassionate. I stayed with my kitty until the very end. I would recommend Augusta Animal Emergency to anyone and everyone.
Mary T.
9 Oct 2018
REPORT
I was so super nervous for my fur baby but the staff was very nice and made me feel comfortable. The assistant also made sure my fur baby was okay and not nervous. The veterinarian was very professi...
I was so super nervous for my fur baby but the staff was very nice and made me feel comfortable. The assistant also made sure my fur baby was okay and not nervous. The veterinarian was very professional and extremely empathic. He gave great advice and offered alternative treatments. The patient rooms/ examination rooms are equipped with TV's and magazines for fur baby owners. They do have prescriptions on site and are available for any questions or concerns you may have after you leave. I your I never have another emergency situation but if I do, this is where I'm going. Recommended though I hope you don't have to use it!
Christina L.
4 Oct 2018
REPORT
Our only experience thus far, luckily wasn't even with our own pet. We found a dog that had been hit on the side of the road near our home. We took him in and called ahead to tell them we were on the ...
Our only experience thus far, luckily wasn't even with our own pet. We found a dog that had been hit on the side of the road near our home. We took him in and called ahead to tell them we were on the way. They came out immediately to get him and took him back for assessment. Unfortunately his injuries were too severe which I knew could be a possibility so we had to make the difficult decision. The doctor came out and was very soft spoken and respectful about what injuries he had sustained and what options we had. We opted for cremation but because we had been good citizens and brought him in and were willing to assume financial responsibility for him they offered to cremate him for free if we just paid the examination fee. Which we were happy to do. Although no one wants to ever have to go to an animal ER I trust that if we needed to with any of our precious fur kids in the future I would definitely take them here. Our experience was very good.
Jillian L.
6 Aug 2018
REPORT
Service was fast and my dog was treated well. She suffered an allergic reaction and the staff was so helpful and informative.
Whitney McCorkle
13 Jul 2018
REPORT
Dr. Peters was amazing. She was very personable, and my dog (who does not usually warm up to people very well) did so well with her. They really took care of her and wanted a follow up. Very knowledge...
Dr. Peters was amazing. She was very personable, and my dog (who does not usually warm up to people very well) did so well with her. They really took care of her and wanted a follow up. Very knowledgeable. Was not as expensive as I expected an emergency vet to be.
Danny R.
9 Jul 2018
REPORT
Very friendly and helpful personnel working there. They kept us informed throughout the whole process of checking out the illness of our dog.Very reasonable prices and they covered all the options ava...
Very friendly and helpful personnel working there. They kept us informed throughout the whole process of checking out the illness of our dog.Very reasonable prices and they covered all the options available to us.
Nicole A.
8 Jul 2018
REPORT
In the event of an Animal Emergency, we are definitely lucky to have a place like this in Augusta. The receptionist was polite, efficient, and thorough. Luckily, there wasn't a bigger emergency there,...
In the event of an Animal Emergency, we are definitely lucky to have a place like this in Augusta. The receptionist was polite, efficient, and thorough. Luckily, there wasn't a bigger emergency there, so I was placed in a room pretty quickly. Dr. Peters was fantastic. She helped my cat get better. My cat was not eating, w/in 10 minutes of getting back home he was back to his normalSelf and wanting to eat. I did not have to follow up with my normal vet. The vet tech, that also assisted was wonderful. No one rushed, and although the issue was minor with my cat, they never made me feel crazy or like I was wasting time for being there.
Raina Meginley
19 Jun 2018
REPORT
They were very friendly and nurturing to my naturally aggressive little chihuahua. While they were unable to fix his issues they did make him more comfortable and went out of their way to find a place...
They were very friendly and nurturing to my naturally aggressive little chihuahua. While they were unable to fix his issues they did make him more comfortable and went out of their way to find a place that would be able to take him and help him the following day. The only thing I didn't like was that it took a few hours before we were even seen because there was only 1 doctor working. But she was fantastic when she did see him.
Rondi L.
18 Jun 2018
REPORT
they were great. My vet was on vacation in Texas and his stand in said I needed to take my Pomeranian to Athens for UltraSound, her liver was enlarged and most likely was cancer,and I knew she wouldn...
they were great. My vet was on vacation in Texas and his stand in said I needed to take my Pomeranian to Athens for UltraSound, her liver was enlarged and most likely was cancer,and I knew she wouldn't be able to deal with that ride, and they quickly got her records sent over and did the ultra sound, and gave her meds,(a week ago Monday) and she is doing better, No cancer! I almost put her down the day I went to the other vet because they said cancer and it probably would be a few days... I looked online, found AAE and called and took her in on Tuesday... and she is getting so much better, appears to have been sludge in gallbladder!!! Thank you AAE!!!!
Shannon Grace
3 Jun 2018
REPORT
I called ahead, would be arriving in 10-15 minutes with a lethargic Great Dane. Would need assistance getting 100+ lb dog from my vehicle in for care. The staff was prepared...symptoms could mean a ...
I called ahead, would be arriving in 10-15 minutes with a lethargic Great Dane. Would need assistance getting 100+ lb dog from my vehicle in for care. The staff was prepared...symptoms could mean a life threatening issue which would require immediate surgery. They had everything ready when I arrived. Luckily, by the time I made it there she was responsive and walking even! Staff was awesome, had Lulu checked out and x-rays to rule out bloat, blood work to see if anything unusual was going on. All tests were good! I'm happy to know that in an emergency like this, the team at Augusta Animal Emergency was ready for the worst & all of us were happy with the outcome. Lulu proceeded to charm the staff & enjoyed her visit. :)
Becky Rodgers
3 Jun 2018
REPORT
My golden retriever was bit by a copper head after normal business hours. I called my vets emergency number and they recommended that we rush her to Augusta Animal Emergency. We live in Aiken, SC a...
My golden retriever was bit by a copper head after normal business hours. I called my vets emergency number and they recommended that we rush her to Augusta Animal Emergency. We live in Aiken, SC and it was well worth the 30 minute drive. The staff was kind and efficient. They understood our panic and quickly put us at ease and began treatment on Delilah. The vet was great, he explained everything in detail and what probable outcome we were looking at. As was mentioned in some other reviews it was a little pricey, but well worth the money for the quailty of care we received. Delilah by the way is fine. The venom worked its way out of her system, with the aid of some meds to ward off infection and inflammation. Outcome could have been much worse without their intervention. I will definitely use them again if the need arises and recommend to anyone who asks.
Janet Roberts
25 May 2018
REPORT
The staff and veterinarian were all very professional. Their attitude towards people coming in with their beloved pets was very sincere, concerned, and compassionate. They worked very quickly with m...
The staff and veterinarian were all very professional. Their attitude towards people coming in with their beloved pets was very sincere, concerned, and compassionate. They worked very quickly with my dog, Sissy, who had ingested mouse poison. Thank the Lord and AAE for their quick work, Sissy survived and is doing well. Thanks Augusta Animal Emergency for your dedication and professionalism!
Brandie Haynie
14 May 2018
REPORT
My little pup was sick when we came home from vacation. I gave them a call and told to bring him on in. The staff was super friendly and explained everything. The vet was so sweet. He gave us quite a ...
My little pup was sick when we came home from vacation. I gave them a call and told to bring him on in. The staff was super friendly and explained everything. The vet was so sweet. He gave us quite a scare, but they gave us results. I will take every animal I have to them if they are in an emergency situation.
David Welshans
1 May 2018
REPORT
Pros: Open 24/7. They assess your pets condition very quickly. Believe they were honest and forthright in their communication to me.
Cons: This type of facility is very specialized and thus expens...
Pros: Open 24/7. They assess your pets condition very quickly. Believe they were honest and forthright in their communication to me.
Cons: This type of facility is very specialized and thus expensive. Treatment may take significant time depending on patient load.
Comments: They saved my dog's life, of that I am sure. My pets are a priority to me and I am very fortunate to be able to fund their expense...even the rare occasion of emergency care. I am thankful AAE exists and would use their services again if a critical situation arises again someday...though I hope it does not.
Megan Carter
27 Apr 2018
REPORT
Thank you so much for caring about my dog so much in his last hours. It feels good to know that even though he couldn't be saved, he had ppl willing to do whatever it took to make sure he passed away ...
Thank you so much for caring about my dog so much in his last hours. It feels good to know that even though he couldn't be saved, he had ppl willing to do whatever it took to make sure he passed away as comfortably as possible. It was hard and heartbreaking, but thank you so much for everything you did.
Andrea B.
27 Apr 2018
REPORT
Very helpful! Fast friendly service. Definitely gave the best advice and peace of mind.
Stephanie Baxter
23 Apr 2018
REPORT
Only place open on Sunday. There will be a $105 fee right in the door but it's not bad if you love your babies. We did not get in and out we were there for a while but the doctor is thorough and tak...
Only place open on Sunday. There will be a $105 fee right in the door but it's not bad if you love your babies. We did not get in and out we were there for a while but the doctor is thorough and takes his time with you and your pet. Overall, I am very pleased and I will definitely be taking my animals here if I have anymore emergencies.
Nicole R.
23 Apr 2018
REPORT
Very pleased with the after hours care they provided for my dachshund. She had gotten ahold of of river pebbles in my back yard and got very sick hours later. As soon as we got there they immediately ...
Very pleased with the after hours care they provided for my dachshund. She had gotten ahold of of river pebbles in my back yard and got very sick hours later. As soon as we got there they immediately took us back, X-rays taken, and a course of action was provided with an estimate sheet so there weren't any surprise charges. I highly recommend AAC!
Linda Adkins
11 Apr 2018
REPORT
My Ozzy suffered his first seizure. They were very kind and took him right back. It was a very busy Saturday night. He had to stay overnight. They were very informative and the vet spoke with us. ...
My Ozzy suffered his first seizure. They were very kind and took him right back. It was a very busy Saturday night. He had to stay overnight. They were very informative and the vet spoke with us. They took excellent care of my Ozzy and I am grateful. They called me later that night with a report on him. I was able to bring him back home the next morning. Thanks to all the office staff, techs and vets that were there.
Faye Taylor
11 Apr 2018
REPORT
AAE was the most pleasant animal emergency vet. clinic. The people were most pleasant and I would return if I needed them again!!!
Cynthia L.
6 Apr 2018
REPORT
The Augusta Animal Emergency was a great place to take my pet while in distress. They were really professional and extremely reasonably priced for an emergency service.
Marta B.
3 Apr 2018
REPORT
Around 1:30 PM on 3-31-18, my cat vomited and I discovered that she had eaten leaves from an Easter Lily. I had no idea how many hours had passed since she ate the Easter Lily leaves. I rushed over...
Around 1:30 PM on 3-31-18, my cat vomited and I discovered that she had eaten leaves from an Easter Lily. I had no idea how many hours had passed since she ate the Easter Lily leaves. I rushed over to Augusta Animal Emergency because I knew that it could potentially be lethal and that the quicker she got treatment the better the chance for survival. It took me about 40 minutes to drive there. I assumed that she would get treated right away, to keep as much as the poison as possible from entering her system. When I got there I explained that she had ingested Easter Lily, that she had vomited, and that she had eaten quite a bit of the leaves, and I didn't know how much time had gone by since she ingested it. I was required to pay an initial $105.00 and then was instructed to take my cat to an exam room. After a while, a Veterinary Assistant came in and I explained the situation to her. I then waited, and waited, and waited. Finally a veterinarian came in and I explained the situation again. She left and came back with an estimate for treatment of over $2,000.00. After explaining to her that I could not pay that amount of money and that I did not want blood work done, and that I just wanted to get my cat treated, she agreed to do one activiated charcoal treatment administration and SQ fluids for an additional $112.00. So one and a half hours after I walked in the door, my cat finally got treated. Since time is of the essence in a situation like this, why did they not treat her as soon as I walked in the door? They seemed to be more interested in working up a $2,000 estimate than saving my cat. They could have given her the initial treatment, to save her life, and then discussed additional treatment. It is lucky for me that my cat vomited. Had she not, then she may not have survived, given the one and a half hour wait before she received any treatment.
kathy herlo
27 Mar 2018
REPORT
Keep in mind that this is an emergency facility. Like any E.R. visit, you go here when your regular veterinary office is closed. They are expensive, they are thorough, and they are quick and honest. W...
Keep in mind that this is an emergency facility. Like any E.R. visit, you go here when your regular veterinary office is closed. They are expensive, they are thorough, and they are quick and honest. We have been here twice, when our dog was in enough pain to cause concern, each time the doctors were great at interviewing us to determine what may have caused the trauma, and we left knowing our dog was going to be o.k. The vets are honest about what treatments can be done and which should be done at a regular veterinary office. It is important to remember to follow up with your regular vet after a visit to the E.R. If you must take your pet to an E.R, this is a place where you will get excellent care and treatment.
J R
22 Mar 2018
REPORT
I was glad to see that there was 24 hr vet care in the area. They were professional, courteous, and showed significant integrity. Reading some of the reviews had me worried it was going to be really e...
I was glad to see that there was 24 hr vet care in the area. They were professional, courteous, and showed significant integrity. Reading some of the reviews had me worried it was going to be really expensive. This afternoon my family cat came into the house with a stick punctured into the skin that went along most of the back leg. I went to this care center around 2000(8 pm) they were very profession and did a great job. The original estimate was to sedate, take out stick, clean, soucher, antibiotics, and pain medicine was estimated at 500 dollars. Which I thought was reasonable due to the injury and work. It ended up being reduced to 300 dollars though, to my surprise, because less work was needed because the damage wasn't as significant as estimated. Made me happy to see that kind of honesty and care in a business and would definitely recommend them to anyone. Thank you.
Andrian F.
9 Mar 2018
REPORT
They were so quick and informative and gave me two options of care for my puppy. They were very kind and honest. Expected to pay thousands but it ended up not being very bad! So thankful there open ea...
They were so quick and informative and gave me two options of care for my puppy. They were very kind and honest. Expected to pay thousands but it ended up not being very bad! So thankful there open early and late!
Louis DelTufo
10 Feb 2018
REPORT
I spoke with them on the phone before deciding to go in because my regular vet's office was closed. My dog was seen promptly by the doctor. I felt good about the visit and wouldn't hesitate to take ...
I spoke with them on the phone before deciding to go in because my regular vet's office was closed. My dog was seen promptly by the doctor. I felt good about the visit and wouldn't hesitate to take my dogs back there in an emergency.
Stacy W.
2 Nov 2017
REPORT
Very nice staff and compassionate orthopedic surgeon at this location. They assessed the situation, got us back to a room and the wait wasn't long. Unfortunately, our sweet one didn't make it but it ...
Very nice staff and compassionate orthopedic surgeon at this location. They assessed the situation, got us back to a room and the wait wasn't long. Unfortunately, our sweet one didn't make it but it was due to complications after a dog attack. The surgeon directly came out and talked to me one on one an expressed his sympathy for my loss. They also prepared our boy for a proper burial. We appreciated your support during our hard time.
Kim W.
11 Oct 2017
REPORT
My puppy was groomed by a local groomer and developed a horrible rash. The Staff and Doctor were professional, kind and patient to make sure my dog felt safe They have always been very caring and at...
My puppy was groomed by a local groomer and developed a horrible rash. The Staff and Doctor were professional, kind and patient to make sure my dog felt safe They have always been very caring and attentive.
Debra C.
26 Sep 2017
REPORT
Sunday afternoon we brought in our cat with an emergency blockage of the urethra. (This can kill a cat within hours if unable to be treated) He began to decline while waiting in the exam room for the...
Sunday afternoon we brought in our cat with an emergency blockage of the urethra. (This can kill a cat within hours if unable to be treated) He began to decline while waiting in the exam room for the Dr. I ran to the front desk to let them know. They were quick to respond and rushed him to treatment. The vet was great. He was able to temporarily catheterize him and give him IV fluids. He gave me several options, explaining each one and was able to answer price estimate questions. He even contacted our regular vet to find out costs and ability for them to perform surgery on our cat. He was honest in quoting his experience and cost as well as that of our regular vet which was half the cost. He answered every question I had. We opted to have our vet take over and the ER vet was very supportive and made the arrangements for us to make for a safe & quick transfer. He even consulted with our regular vet after the fact. The only reason I didn't give them a perfect score is because of the costs for treatment. However, I completely understand and expect for an animal ER to be more costly. I am grateful and have no complaints over the care received.
Jessica R.
20 Sep 2017
REPORT
They were very helpful. Luckily nothing was wrong with my kitten after her surgery but the vet informed me on things to look for in case her stitches did open or get infected. I wish the clinic I took...
They were very helpful. Luckily nothing was wrong with my kitten after her surgery but the vet informed me on things to look for in case her stitches did open or get infected. I wish the clinic I took her to for her surgery would have been more informative.
Keenan G.
19 Sep 2017
REPORT
The staff here were fantastic when my parent's dog had a heat stroke. We truly did not think that she was going to survive. And once they saw the shape she was in when she got there, I don't think the...
The staff here were fantastic when my parent's dog had a heat stroke. We truly did not think that she was going to survive. And once they saw the shape she was in when she got there, I don't think they thought she would either. But thanks to their quick and competent care she did and is now just as happy and spoiled as ever! Thank you so much for saving our Jazz!
Terry G.
24 Jul 2017
REPORT
Super service provided for our furry / hairy family members . Got there, placed in exam room within 15 minutes. Somebody's pup got in the road and had to be treated immediately . They passed this a...
Super service provided for our furry / hairy family members . Got there, placed in exam room within 15 minutes. Somebody's pup got in the road and had to be treated immediately . They passed this along to us, do wish they would update you every 25 minutes or so and let you know the status of when the vet may be in. Super super service and great people working there
Stephanie C.
10 Jul 2017
REPORT
Our 12 year old doxie had been diagnosed with CHF and had been on heart medication from our Tampa, FL vet for a year. We knew her time with us was precious and had been educated to the signs to look f...
Our 12 year old doxie had been diagnosed with CHF and had been on heart medication from our Tampa, FL vet for a year. We knew her time with us was precious and had been educated to the signs to look for when it was her time. We had just bought a farm in the area but had not established a local vet. The evening of July 3, 2017 she started fading and the next morning we knew she had to go to the ER. I made 3 quick local calls to friends and Augusta Emergency was highly recommended. We took her in the morning of July 4 and as soon as we walked in the door they took her and put her on oxygen. My husband and I knew she was suffering and we were a mess but the staff was so caring and took us to a private room. They also agreed it was time, and we said our good byes between tears while the vet on duty gave her a cocktail. They took a lock of her hair and put it in a cute little bag and supplied a little box coffin free of charge because we planned on burying her on our farm. Considering it was a holiday, and an emergency, their fees were very fair. My husband and I can't thank the staff enough for their service and compassion.
Diondra Blocker
29 Apr 2017
REPORT
DO NOT AND I REPEAT, DO NOT BRING YOUR DOG HERE. after getting my dog's vital signs checked, I sat in a room for 2 hours and not a single soul came to check on me and my dog or give us an update. I wa...
DO NOT AND I REPEAT, DO NOT BRING YOUR DOG HERE. after getting my dog's vital signs checked, I sat in a room for 2 hours and not a single soul came to check on me and my dog or give us an update. I walked to the front desk 3 times and no one was there. When I finally found someone they were so nonchalant, My dogs health was the least of their concern and when I was finally able to find a worker, they were nonchalant about my concerns. I had to leave there with my sick dog with no diagnosis. I could understand if they were dealing with other dogs but to just leave me sitting there with no type of updates was beyond rude. I'd rather travel 2 hours away than bring my pets back here.
Alana Reed
27 Apr 2017
REPORT
The staff members were incredibly kind and patient with me and my cat. They took excellent care of him and took the time to explain their findings and evaluation of him, and they sent a follow-up emai...
The staff members were incredibly kind and patient with me and my cat. They took excellent care of him and took the time to explain their findings and evaluation of him, and they sent a follow-up email with all the information for my regular vet. Would definitely recommend!
Alexandria P.
26 Apr 2017
REPORT
New to the area and my 100lb lab developed a bad skin infection from seasonal skin allergies. They got us in as soon as I filled out the paperwork. They were gentle and diagnosed him quickly. It was e...
New to the area and my 100lb lab developed a bad skin infection from seasonal skin allergies. They got us in as soon as I filled out the paperwork. They were gentle and diagnosed him quickly. It was expensive but I expected that because he's such a large dog. $105 for the exam, $70 for antibiotics and $160 for a cytopoint allergy shot. We just finished up the antibiotics yesterday and he is doing great. The allergy shot helped immensely with the constant itching as well. Hopefully won't have to go in again though.
Oscar Ears
11 Apr 2017
REPORT
We went to AAE because my dog had a laceration on her jaw. I called ahead for some preliminary information and the individual on the phone was very friendly and supportive. When I arrived, they were a...
We went to AAE because my dog had a laceration on her jaw. I called ahead for some preliminary information and the individual on the phone was very friendly and supportive. When I arrived, they were able to see my dog right away. They were kind to my dog so she was able to stay calm. After less than ten minutes, the vet came out to discuss my dog's situation. He was very friendly and informative and helped calm my nerves. Once we agreed on a plan, he headed to the back and within a few minutes (again, less than 10), one of the vet techs came out with my dog, all fixed up and ready to go. Financially, it was very reasonable and the vet had let me know in advance the approximate cost. Even though I hope that we do not have to have many visit to an animal emergency room, I was very happy with this experience and would absolutely return of we had another emergency.
Angela Harvin
3 Apr 2017
REPORT
Great experience. Our vet was so knowledgeable and friendly. By far the most informative vet I've ever visited (as in didn't just say "oh that's weird here try this and bring her back later"). Prices ...
Great experience. Our vet was so knowledgeable and friendly. By far the most informative vet I've ever visited (as in didn't just say "oh that's weird here try this and bring her back later"). Prices were very fair considering emergency care and we were seen very quickly. Great military discount. Thank you!
Barbara Hawkins
22 Feb 2017
REPORT
The staff offers Prompt courteous service. The doctors were knowledgeable friendly and caring, and strive to ensure the comfort of your pet and family as well.
Jimmy Heuangpangna
22 Feb 2017
REPORT
Very Nice and Professional towards me and my pet. I highly recommend them!
Jeff Murri
19 Feb 2017
REPORT
You will be hard pressed to find better veterinary care anywhere in the CSRA. I can honestly say they saves my pug's life.
They are always pleasant and helpful - even when they've had a rush of anima...
You will be hard pressed to find better veterinary care anywhere in the CSRA. I can honestly say they saves my pug's life.
They are always pleasant and helpful - even when they've had a rush of animals come in. The vets are top notch.
I consider it a blessing to have an emergency vet clinic of such calibre close to where I live.
Brittany Cook
9 Feb 2017
REPORT
Had to wait a while to be seen but was busy so that's understanding. The doctors and staff are very nice and helpful. I had to pay a lot but they got my puppy back to his normal self so that's all tha...
Had to wait a while to be seen but was busy so that's understanding. The doctors and staff are very nice and helpful. I had to pay a lot but they got my puppy back to his normal self so that's all that matters.
Laurie B.
3 Feb 2017
REPORT
We've always received excellent compassionate care for our babies at this facility! The staff is caring, they triage your pet as soon as you come in the door, taking the more critical cases first as i...
We've always received excellent compassionate care for our babies at this facility! The staff is caring, they triage your pet as soon as you come in the door, taking the more critical cases first as it should be. We've had to have two of our elderly cats euthanized there and even though it was heart wrenching we were provided with comfort & bereavement care. Our recent visit fortunately was not for that and our baby was seen, evaluated & discharged in a very timely manner, the staff was understanding & professional & the vet was GREAT!!! Thank you again!
Elise Barnette
22 Jan 2017
REPORT
Staff was friendly and efficient. We were put in a room immediately and the wait to be seen was not as long as I expected. Dr. explained what the process would be and told us the cost BEFORE so we cou...
Staff was friendly and efficient. We were put in a room immediately and the wait to be seen was not as long as I expected. Dr. explained what the process would be and told us the cost BEFORE so we could decide if we could afford it. They were thorough and helpful. They were not rough with my pet and tried to make sure she was comfortable and not afraid. They also make sure to let people in the waiting room know to be quiet and respectful when there is someone "saying goodbye to their beloved pet" so as to ensure a respectful and comfortable atmosphere for the grieving family. I will definitely go here again.
Karen S.
15 Jan 2017
REPORT
Our five pound chihuahua had a terrible allergic reaction and we rushed her in.The staff was professional and caring. The wait was just a few minutes and the vet took great care of my fur baby.
Stephanie G.
1 Jan 2017
REPORT
This was my first emergency experience with any of my pets. It's was already a traumatic experience my dog decided he wanted to catch a bottle rocket as we celebrated the new year. Well he got what he...
This was my first emergency experience with any of my pets. It's was already a traumatic experience my dog decided he wanted to catch a bottle rocket as we celebrated the new year. Well he got what he was after. I called AAH following the incident, they were so helpful polite and gave us the information we needed to make a good decision concerning the health of our dear Peter. Once we arrived we waited a short time before being placed in a private room. The technician arrived to get vitals and discuss our concerned. The doctor followed shortly after and after examining Peter presented us with a plan for his care. It was difficult but based on the information we were given we choose to receive additional care overnight. I was and am very pleased with the entire experience and would diffinantly recommend them for any pet emergency you may have
Terri C.
1 Jan 2017
REPORT
Visiting from out of town and my beloved pet Lucy needed urgent care on New Year's. The staff and Dr. At Augusta Animal Emergency were thorough, and caring and they got her the meds she needed a d sh...
Visiting from out of town and my beloved pet Lucy needed urgent care on New Year's. The staff and Dr. At Augusta Animal Emergency were thorough, and caring and they got her the meds she needed a d she's on the mend. Can't thank them enough.
Janelle G.
9 Sep 2016
REPORT
I had to take my 3 lb. Chinese Crested in after he got hit in the nose during the night. He was unable to use his hind legs properly, and I was afraid he had a spinal cord injury. The staff was wonder...
I had to take my 3 lb. Chinese Crested in after he got hit in the nose during the night. He was unable to use his hind legs properly, and I was afraid he had a spinal cord injury. The staff was wonderful, and spent a lot of time with us. After X-rays and a prescription, I took him home to rest. I contacted my vet later that morning to schedule a follow up visit, and she had already been contacted by the staff and had received his X-rays. I don't know what I would have done without AAE. I highly recommend their services, and while I hope we don't have any incidents where we have to return, it's comforting to know that there is a wonderful place to go should an emergency arise.
Aubie O.
14 Jul 2016
REPORT
Excellent care here. My dog was facing a complex, life threatening situation and the vets and staff here were able to get her back to good health. If you find yourself having to use their services, ...
Excellent care here. My dog was facing a complex, life threatening situation and the vets and staff here were able to get her back to good health. If you find yourself having to use their services, feel confident they have the skills to do what is possible to help your pet heal.
Kathy C.
25 May 2016
REPORT
I had taken my dog to this hospital when she had trauma received to her head. She was misdiagnosed by the vet at this hospital stating eye disease when in fact it was head trauma. My dog was being ab...
I had taken my dog to this hospital when she had trauma received to her head. She was misdiagnosed by the vet at this hospital stating eye disease when in fact it was head trauma. My dog was being abused. There fees are outrageous! Will never return and would highly suggest St Francis
Melissa Burch
12 Apr 2016
REPORT
We brought our poodle spaniel in on a Sunday because she was straining to pee, after a few days we saw blood in her urine, we brought her to AAE and they started out conservative which I appreciated d...
We brought our poodle spaniel in on a Sunday because she was straining to pee, after a few days we saw blood in her urine, we brought her to AAE and they started out conservative which I appreciated did exam and gave us antibiotics for uti. We came back a week later on a Sunday because she hadn't gotten any better, this time the did blood work, took a urine sample and an xray, which ended up having 15 bladder stones. She needed emergency surgery. The Vet was very personable, informative and caring she made a difficult situation easier to handle. I wish she could be our main vet. If we ever need emergency care for our precious Bella I would feel confident in the care she would recieve here.
Elaine Lowry
29 Mar 2016
REPORT
The entire staff was so caring and so attentive. They were genuinely concerned about the health of my dog. She is still having problems, but I am hopeful my baby will be better soon. Thank you AAE.
Katherine Brown
20 Mar 2016
REPORT
I cannot say enough wonderful things about this place. Dr. Fedash, Carol, and the rest of the staff are incredible. I had to take my 3 month old Great Pyrenees in after she had gotten into some of my ...
I cannot say enough wonderful things about this place. Dr. Fedash, Carol, and the rest of the staff are incredible. I had to take my 3 month old Great Pyrenees in after she had gotten into some of my medicine. The original vet I took her to said she wasn't going to make it and was (as good as) dead. This left me with little hope but I proceeded to take her to AAE where the staff sprang into action to help my puppy. Dr. Fedash and her staff SAVED my pups life. Their professionalism, knowledge, and compassion are unparalleled. Our community is truly lucky to have them.
Jess Brown
8 Mar 2016
REPORT
We came in Sunday afternoon after Lucy had (we know now it was a concussion) been head pressing, and climbing the walls. Dr. Juli came in after the blood work came back clean,but Lucy had gotten much ...
We came in Sunday afternoon after Lucy had (we know now it was a concussion) been head pressing, and climbing the walls. Dr. Juli came in after the blood work came back clean,but Lucy had gotten much worse and gave her medicine to get her blood pressure down enough for us to rush her to UGA VTH. Once she came out of the sedation at UGA, she began to recognize us, but still couldn't walk. She made a full recovery by Monday morning and we got to bring her home. She's back to normal, eating and snuggling with our other dog. ! It was terrifying for all of us and the staff was so nice.I honestly believe she would not have made it to Athens without the help of AAE.
Jess B.
8 Mar 2016
REPORT
We came in Sunday afternoon after Lucy had (we know now it was a concussion) been head pressing, and climbing the walls. Dr. Juli came in after the blood work came back clean,but Lucy had gotten much ...
We came in Sunday afternoon after Lucy had (we know now it was a concussion) been head pressing, and climbing the walls. Dr. Juli came in after the blood work came back clean,but Lucy had gotten much worse and gave her medicine to get her blood pressure down enough for us to rush her to UGA VTH. Once she came out of the sedation at UGA, she began to recognize us, but still couldn't walk. She made a full recovery by Monday morning and we got to bring her home. She's back to normal, eating and snuggling with our other dog. It was terrifying for all of us and the staff was so nice.I honestly believe she would not have made it to Athens without the help of AAE.
Janet Johnson
25 Feb 2016
REPORT
Last night I took my beloved dog to the clinic. They could tell that she was in stress and not a good situation.
The vet checked her over and explained to me it was not good. I had to make a decisio...
Last night I took my beloved dog to the clinic. They could tell that she was in stress and not a good situation.
The vet checked her over and explained to me it was not good. I had to make a decisionto not gave her suffer.
I am so thankful for the care and understanding that was shown.
Kaitlin K.
6 Nov 2015
REPORT
A year and a half ago my male cat blocked. It was a Saturday and our regular veterinarian told us that we had to go to an emergency vet because they could not treat his block there. In a panic and a h...
A year and a half ago my male cat blocked. It was a Saturday and our regular veterinarian told us that we had to go to an emergency vet because they could not treat his block there. In a panic and a hurry we chose the first place we knew of, Augusta Animal Emergency. Upon arriving the vet knew immediately that our sweet kitty would need to be unblocked and catheterized. We were informed that without the catheterization that he would most definitely die, and soon. We were given a quote, a very high quote, and told that they would not touch Sebastian until payment had been made. Now, while I completely understand that rule the way it was given to us was very cold and uncaring. We, of course, paid for the procedure and they started. We were there for quite a while before they began working on Sebastian, whose life was on the line! He had to stay there for about 3 days and I was very worried about him the whole time. I called a couple times to ask about his status since I had not heard a WORD from anyone and I was worried. Mind you, I called all of 3 times. Once a day, seems very reasonable to me. Every time I called the staff was incredibly rude and acted as if they were put out by my concern over my FAMILY MEMBER. At the time I didn't care because the cost and the rudeness was a small price to pay for the life of my pet. Two days ago Sebastian blocked again, what a nightmare! We sped to Augusta animal emergency. It was early in the morning, around 7, so the door was locked. We rang the doorbell SEVERAL times and no one came. We finally tried a side door and it opened. We called inside and still nothing. All the lights were on, there was no sign saying they were closed, nothing. We left and drove to St. Francis. Needless to say this place is garbage in comparison. We were treated with great care and understanding at St Francis and it was also SIGNIFICANTLY cheaper. If you read this whole review, thank you. Do not put the life of your pet in the hands of these cold miserable people.
Danica F.
23 May 2015
REPORT
Big shout out to Dr Juli Peters and her staff! So my kitten's spay incision looked a little open, rushed her here on a Saturday night just looking for a peace of mind that its not infected. Some other...
Big shout out to Dr Juli Peters and her staff! So my kitten's spay incision looked a little open, rushed her here on a Saturday night just looking for a peace of mind that its not infected. Some other serious cases came in after us, so its understandable that we weren't seen right away. Dr Peters has great bed side manner and explained to me what happened to my baby's incision. She reassured me and also answered my numerous burning questions. She was very friendly and was very polite. I appreciated the efforts despite how busy it got compared to the amount of staff on duty. Also got a military discount of about $10 off the emergency assessment fee. If ever anything happens again *knock on wood* I would come back here.
Avie M.
17 Dec 2014
REPORT
When our 14 week 1.5lb Chihuahua puppy Lily was accidentally bumped off of our tall bed by her 2lb sister, we thought her leg was broken. She was yelping and in obvious pain. We called to see if our v...
When our 14 week 1.5lb Chihuahua puppy Lily was accidentally bumped off of our tall bed by her 2lb sister, we thought her leg was broken. She was yelping and in obvious pain. We called to see if our vet was open, but they were not. Luckily they had an emergency referral number to Augusta Animal Emergency. I was given a form to fill out and immediately shown to an exam room. About 5 minutes later a Pet Nurse (my term for vet tech) came and took her vital signs. She was gentle and careful with Lily, who did not even flinch when the thermometer went you-know-where! We both laughed about how stoic she is for a Chihuahua; they can be notoriously dramatic. A few minutes later the vet, Dr. Peters came in. She gently examined Lily and told us about the possible injuries and also the associated costs. This is a very important issue. We are finally at a point in our lives where we could care less about the costs but it took us 30 years to get here, and most families are exactly like we were when we were raising 4 kids: hard pressed to put food on the table, much less spend a lot of money on pets. This often leads to heart-wrenching decisions and loss. It did for us on several occasions.Dr. Peters took Lily into the back to get the radiographs and we went out into the waiting room. While we waited a dog came in with a severe bite laceration from the dog park and another dog who had eaten a bottle of allergy meds. Both were seen very quickly. The vet made a comment about dog parks being a good concept but they assured her job security. We agreed wholeheartedly as did the dog's owner, who swore off dog parks forever after the gash in her beautiful dog's side. Luckily, Miss Lily's foot was not broken. The vet prescribed her some Tramadol for pain and I wrote out a check for $303. Not bad for the level of care, the quality of care and the fact that it was a trauma center/ER. This amount included the emergency fee, exam, X-rays and 12 pre-measured syringes of pain medication. Also included was a cd of Lily's X-rays. The facility is not overly-lavish (I can do without helping pay for ornate furniture and decor), but it's bright, cheery and spotless. A pretty Christmas tree with client cards and cute ornaments added cheer to what is usually a scary situation for animals and their people. My husband and I can rest easier knowing that Augusta Animal Emergency is there if we ever need them again, and I would not hesitate to recommend them to anyone who's pet needs emergency care. Peace,SAC
Candice K.
15 Jun 2014
REPORT
I had to take my 12 yr. old cat here this past Saturday. I noticed she was panting, had open mouth breathing and was frequently vomiting. So I immediately did a search online for the nearest emergen...
I had to take my 12 yr. old cat here this past Saturday. I noticed she was panting, had open mouth breathing and was frequently vomiting. So I immediately did a search online for the nearest emergency pet hospital and Augusta Animal Emergency was the first one that popped up.I was greeted by the front desk staff and they took me into the exam room and asked if they can take my cat into the back to examine her while I filled out paperwork. One of the vet techs came back and took my paperwork and informed me that Dr. Runnels will be in with me shortly. After he arrived, he asked what symptoms I had noticed and I told him what had happened. I informed him that she was diagnosed with hyperthyroidism about two years ago and he said that she might have formed a blood clot or has fluid in her lungs because hyperthyroidism eventually leads to heart disease.I was devastated. He asked that they keep her in their facility for about 5-6 hours to do more testing and to give her oxygen therapy. He said he'll call me with an update around 8pm and that I am more than welcomed to call for updates as well. Sure enough, he called a little bit before 8pm and said that they gave her diuretics to flush out her system. He wanted to keep her overnight so I told him that was fine. We planned to speak with each other again around 8am the next morning.When he called, she was doing a lot better but her heart rate was still high so they wanted to keep her for the day to continue monitoring her. I called every couple of hours to get updates and they assured me she was doing well and that they were making progress with everything. They said she was ready to go home but asked if they could possibly keep her again overnight until the next morning. Well, I really was anxious to have her home so I politely declined and asked if I can take her home. I spoke with Dr. Peters this time and she was really friendly and informative about discharge instructions and the medications they will prescribe. Then she offered her recommendations when I visit my regular vet.Overall, I would definitely recommend this pet hospital. Their exam/visit fee is $90 and they do offer a military discount. I was actually surprised with the total cost of everything. They quoted me $700-$1000 but I ended up paying $600. When I brought her in, they asked for a $500 deposit. Ouch, but it needed to be done. At the time of discharge, we paid the $100. They also accept Care Credit and you might want to ask if there are any incentives like a no-interest offer. Thank you Augusta Animal Emergency, you saved my little kitty and she's doing a lot better!
Hiro T.
17 Jan 2012
REPORT
Amazing and caring staff, always ready to help and will go the extra mile for your pet, comes HIGHLY recommended, if your looking for an emergency animal clinic look no further
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08:00AM-18:00PM
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Augusta Animal Emergency
Augusta, Georgia
Business Hours
Monday
08:00AM-18:00PM
Tuesday
08:00AM-18:00PM
Wednesday
08:00AM-18:00PM
Thursday
08:00AM-18:00PM
Friday
08:00AM-18:00PM
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Reviews
Virgil H.
20 May 2019
Took our dog here Saturday evening for the first time. They were great and both the assistant and the vet that saw our dog were very good and professional. It is nice to know that such a place exists ...
Took our dog here Saturday evening for the first time. They were great and both the assistant and the vet that saw our dog were very good and professional. It is nice to know that such a place exists when your pet needs to be seen when your primary vet is closed. If ever needed, we will not hesitate taking our dog back there. This is an animal emergency room with trauma care, so there is a chance you may have to wait to be seen. I have absolutely no problem with that since the most seriously illness or accident case will be seen first, including your pet if that is the case.
Rob S.
15 May 2019
Augusta Animal Emergency Hospital is a very professional and efficient emergency animal clinic that has 24-hour services. I recently used them to diagnose and treat my cat's urinary track infection (U...
Augusta Animal Emergency Hospital is a very professional and efficient emergency animal clinic that has 24-hour services. I recently used them to diagnose and treat my cat's urinary track infection (UTI). In addition to great vet services, AAEH was superb at calling me with updates on his status and prognosis throughout his two day hospitalization.
Aisha K.
11 Apr 2019
We came while we where traveling from Florida to TN. My 6lbs Chi Gizmo became sick that day and he's eye quickly turned white. It was Sunday March 10th 2019. We got there around 5pm due to no other ve...
We came while we where traveling from Florida to TN. My 6lbs Chi Gizmo became sick that day and he's eye quickly turned white. It was Sunday March 10th 2019. We got there around 5pm due to no other vet being open and we drove 3 hrs out of our way to have him seen. We where very worried about his health and well being since it was happening so fast and he was acting very lethargic. When we arrived, there was 1 lady there and her dog had been having issues since Monday and she never took the dog to her regular vet during that week. She even said out loud that she knew she could come to the 24/7 emergency so she wasn't worried about taking her during the week. That's not ok. We signed all the paperwork and felt positive. Till 4 hrs LATER! Nothing!! The front desk girl literally said We were not critical so we would have to be worked in yet when we got there no one was there. But while we were there after several hrs more dogs came in that they felt were "critical". My dogs EYE IS CRITICAL!!!! We finally made a polite inquiry "because my blood was boiling and my heart was breaking for my boy" and again the front desk girl told me that "Your dogs issues aren't critical, you will have to wait". I took a breath, cried and my husband finally said "WE ARE LEAVING!" It was 9pm!!!! If we could get Gizmo to eat and drink water we felt we could get him to a Vet that would actually help him the next day 1st thing in the morning. But we where taking a HUGE CHANCE as we were still trying to make it to my son who was in TN at college. So we drove till we got to Toccoa. We total agreed that and felt sitting there at the ER, not being seen, where THEY DID NOTHING and said an EYE issue wasn't critical wasn't helping at all. We left, I got Gizmo to eat some people food and he drank water. He perked up enough to stand and go potty then he couldn't do anything again. We prayed and made it to the other vet who gave us the terrible awful and heart breaking news his eye was beyond treating and the EYE HAD TO BE REMOVED ASAP! All due to medication and treatment not happening sooner!!!! I HAVE WAITED.... because of my trauma and heart break over Gizmo's surgery and recovery process to post. I have thought about this everyday since this occurred. I would NEVER GO TO THIS PLACE EVER!!! They took a dog that came in AFTER We got there that ate 3 small pieces of chocolate the dog was over 80lbs. The dog was fine!!! How could the front desk girl say we weren't critical when we where NEVER SEEN BY AN ACTUAL VET!!!!! My dog could have DIED, our vets words not ours. Gizmo was put on pain meds by our vet in TOCCOA immediately due to the pain he was in. And sent us to UT veterinary clinic to have surgery because his eye was so bad and had ruptured at that point. UT had hey specialized ophthalmology department for dogs. This most definitely could have been addressed before it got to THIS POINT! Awful place front desk girls should NOT address the CRITICALNESS ailments. It's April 11th 2019 and Gizmo is still recovering as the infection and surgery was so invasive!!!! If anybody would like to question my claims I have documentation, vet bills and pictures to prove and back all I have shared.
Tabby M.
24 Feb 2019
So I've read a few other reviews and it seems like if you don't have tons of money to waste, they don't care. In my case, I'd like to say that was true. But no, around 1000$ later and 4 visits (oh and...
So I've read a few other reviews and it seems like if you don't have tons of money to waste, they don't care. In my case, I'd like to say that was true. But no, around 1000$ later and 4 visits (oh and about 8-9 hours of waiting in between all 4) my poor baby is now deaf. I went in initially for his ear infection. They were recommended and I was told they were great. The guy vet I saw was great and very compassionate. I just can't say the same for the following visits. The medicine they gave me this third time for his ear infection (otibiotic) is not recommended for dogs over 8 and/or small dogs as it has a high chance to cause deafness, both of which Boo is. Was I told this during the exam or after when I got my paperwork? No. Was it written anywhere on my paperwork? Nope. The medicine came in a little box with no instructions outside of what was written on his discharge papers and no warnings.When I called back about this, the first thing out of the receptionist's mouth was "oh you can pay to have him reevaluated" She also pretended like she doesn't know anything about any of the medicines they give out. Why are you working there if you're that stupid. They are heartless and don't care that my baby is so scared his little face is constantly soaked with doggy tears now or that he'll never be able to hear me tell him I love him again and he's dry heaving and unbalanced from sudden loss of hearing. They also tried to blame it on the infection but he could hear me just fine before I put the drops in. 6 hours later, we get home and he's deaf as a doorknob. I was suppose to receive a call from someone in their office about this, but it's been 2 days and no call. I can just tell you that if he doesn't get his hearing back, I'm calling my attorney. Also before anyone says it's my fault for not doing my research, let me ask you this. If you take your dog to an expensive vet, who you trusted, you shouldn't have any worries about it to have to go make sure it's safe before giving it to your pet. Also, it being "rare", some vets feel like it's pointless to even mention it. But this is MY baby, not theirs and I have the right to know a major side effect of the medicine, no matter how rare. Especially since it affects the percentile that he falls under. So I should of been told about it and given that option but I wasn't. dogdiscoveries.com/ear-d…
Rachel H.
2 Feb 2019
The staff & doctor were very nice and very empathetic with me & my fur baby. They were able to explain the options, possibilities, and treatments. I was very grateful for them.
Carol D.
30 Nov 2018
Dr. Runnels and other clinic staff were involved in several life-saving surgeries on my rescue cat in 2012. As he (the cat) was having issues after our recent return to Aiken, I took him back to see ...
Dr. Runnels and other clinic staff were involved in several life-saving surgeries on my rescue cat in 2012. As he (the cat) was having issues after our recent return to Aiken, I took him back to see Dr. Runnels and the experience was as good as I was expecting from the many prior visits. Everyone demonstrates skill and compassion, and there are very good procedures in place to ensure that all records are properly maintained and the owner is kept well-informed throughout the process. I certainly agree with those who say we are luck to have this clinic in the area.
Sandra W.
20 Nov 2018
Some time ago I brought my Pointer in on a Saturday for, what I thought was a cold and an eye infection as her eye was bulging and she was breathing funny (my regular vet was closed). A female Vet (...
Some time ago I brought my Pointer in on a Saturday for, what I thought was a cold and an eye infection as her eye was bulging and she was breathing funny (my regular vet was closed). A female Vet (don't remember her name) examined my dog and told me she thought my dog had something in her eye. Eye examine was negative, and I was told her chest was clear. The staff here was concerned and very nice to my dog, but just sent me home with eye ointment. Well, my dog was worse by Monday so I took her to my regular vet and she did have a bad cold (almost pneumonia by then) and received antibiotics she needed. Just so you know, some dogs eyes will bulge if they have a sinus infection or cold (according to my vet who has been practicing 35+ years). This is why I love my vet, Dr. Bruce Gradous, the man knows everything there is to know about animals. However, I don't have much confidence in this practice after this experience.
Miriam A.
25 Oct 2018
My cat, Lyndhurst, stopped eating suddenly and his regular veterinarian was out of town. I found out he had lymphoma in his intestines and his stomach wasn't working. Unfortunately, I had to say goo...
My cat, Lyndhurst, stopped eating suddenly and his regular veterinarian was out of town. I found out he had lymphoma in his intestines and his stomach wasn't working. Unfortunately, I had to say goodbye to him. The doctors and staff at Augusta Animal Emergency were so caring and compassionate. I stayed with my kitty until the very end. I would recommend Augusta Animal Emergency to anyone and everyone.
Mary T.
9 Oct 2018
I was so super nervous for my fur baby but the staff was very nice and made me feel comfortable. The assistant also made sure my fur baby was okay and not nervous. The veterinarian was very professi...
I was so super nervous for my fur baby but the staff was very nice and made me feel comfortable. The assistant also made sure my fur baby was okay and not nervous. The veterinarian was very professional and extremely empathic. He gave great advice and offered alternative treatments. The patient rooms/ examination rooms are equipped with TV's and magazines for fur baby owners. They do have prescriptions on site and are available for any questions or concerns you may have after you leave. I your I never have another emergency situation but if I do, this is where I'm going. Recommended though I hope you don't have to use it!
Christina L.
4 Oct 2018
Our only experience thus far, luckily wasn't even with our own pet. We found a dog that had been hit on the side of the road near our home. We took him in and called ahead to tell them we were on the ...
Our only experience thus far, luckily wasn't even with our own pet. We found a dog that had been hit on the side of the road near our home. We took him in and called ahead to tell them we were on the way. They came out immediately to get him and took him back for assessment. Unfortunately his injuries were too severe which I knew could be a possibility so we had to make the difficult decision. The doctor came out and was very soft spoken and respectful about what injuries he had sustained and what options we had. We opted for cremation but because we had been good citizens and brought him in and were willing to assume financial responsibility for him they offered to cremate him for free if we just paid the examination fee. Which we were happy to do. Although no one wants to ever have to go to an animal ER I trust that if we needed to with any of our precious fur kids in the future I would definitely take them here. Our experience was very good.
Jillian L.
6 Aug 2018
Service was fast and my dog was treated well. She suffered an allergic reaction and the staff was so helpful and informative.
Whitney McCorkle
13 Jul 2018
Dr. Peters was amazing. She was very personable, and my dog (who does not usually warm up to people very well) did so well with her. They really took care of her and wanted a follow up. Very knowledge...
Dr. Peters was amazing. She was very personable, and my dog (who does not usually warm up to people very well) did so well with her. They really took care of her and wanted a follow up. Very knowledgeable. Was not as expensive as I expected an emergency vet to be.
Danny R.
9 Jul 2018
Very friendly and helpful personnel working there. They kept us informed throughout the whole process of checking out the illness of our dog.Very reasonable prices and they covered all the options ava...
Very friendly and helpful personnel working there. They kept us informed throughout the whole process of checking out the illness of our dog.Very reasonable prices and they covered all the options available to us.
Nicole A.
8 Jul 2018
In the event of an Animal Emergency, we are definitely lucky to have a place like this in Augusta. The receptionist was polite, efficient, and thorough. Luckily, there wasn't a bigger emergency there,...
In the event of an Animal Emergency, we are definitely lucky to have a place like this in Augusta. The receptionist was polite, efficient, and thorough. Luckily, there wasn't a bigger emergency there, so I was placed in a room pretty quickly. Dr. Peters was fantastic. She helped my cat get better. My cat was not eating, w/in 10 minutes of getting back home he was back to his normalSelf and wanting to eat. I did not have to follow up with my normal vet. The vet tech, that also assisted was wonderful. No one rushed, and although the issue was minor with my cat, they never made me feel crazy or like I was wasting time for being there.
Raina Meginley
19 Jun 2018
They were very friendly and nurturing to my naturally aggressive little chihuahua. While they were unable to fix his issues they did make him more comfortable and went out of their way to find a place...
They were very friendly and nurturing to my naturally aggressive little chihuahua. While they were unable to fix his issues they did make him more comfortable and went out of their way to find a place that would be able to take him and help him the following day. The only thing I didn't like was that it took a few hours before we were even seen because there was only 1 doctor working. But she was fantastic when she did see him.
Rondi L.
18 Jun 2018
they were great. My vet was on vacation in Texas and his stand in said I needed to take my Pomeranian to Athens for UltraSound, her liver was enlarged and most likely was cancer,and I knew she wouldn...
they were great. My vet was on vacation in Texas and his stand in said I needed to take my Pomeranian to Athens for UltraSound, her liver was enlarged and most likely was cancer,and I knew she wouldn't be able to deal with that ride, and they quickly got her records sent over and did the ultra sound, and gave her meds,(a week ago Monday) and she is doing better, No cancer! I almost put her down the day I went to the other vet because they said cancer and it probably would be a few days... I looked online, found AAE and called and took her in on Tuesday... and she is getting so much better, appears to have been sludge in gallbladder!!! Thank you AAE!!!!
Shannon Grace
3 Jun 2018
I called ahead, would be arriving in 10-15 minutes with a lethargic Great Dane. Would need assistance getting 100+ lb dog from my vehicle in for care. The staff was prepared...symptoms could mean a ...
I called ahead, would be arriving in 10-15 minutes with a lethargic Great Dane. Would need assistance getting 100+ lb dog from my vehicle in for care. The staff was prepared...symptoms could mean a life threatening issue which would require immediate surgery. They had everything ready when I arrived. Luckily, by the time I made it there she was responsive and walking even! Staff was awesome, had Lulu checked out and x-rays to rule out bloat, blood work to see if anything unusual was going on. All tests were good! I'm happy to know that in an emergency like this, the team at Augusta Animal Emergency was ready for the worst & all of us were happy with the outcome. Lulu proceeded to charm the staff & enjoyed her visit. :)
Becky Rodgers
3 Jun 2018
My golden retriever was bit by a copper head after normal business hours. I called my vets emergency number and they recommended that we rush her to Augusta Animal Emergency. We live in Aiken, SC a...
My golden retriever was bit by a copper head after normal business hours. I called my vets emergency number and they recommended that we rush her to Augusta Animal Emergency. We live in Aiken, SC and it was well worth the 30 minute drive. The staff was kind and efficient. They understood our panic and quickly put us at ease and began treatment on Delilah. The vet was great, he explained everything in detail and what probable outcome we were looking at. As was mentioned in some other reviews it was a little pricey, but well worth the money for the quailty of care we received. Delilah by the way is fine. The venom worked its way out of her system, with the aid of some meds to ward off infection and inflammation. Outcome could have been much worse without their intervention. I will definitely use them again if the need arises and recommend to anyone who asks.
Janet Roberts
25 May 2018
The staff and veterinarian were all very professional. Their attitude towards people coming in with their beloved pets was very sincere, concerned, and compassionate. They worked very quickly with m...
The staff and veterinarian were all very professional. Their attitude towards people coming in with their beloved pets was very sincere, concerned, and compassionate. They worked very quickly with my dog, Sissy, who had ingested mouse poison. Thank the Lord and AAE for their quick work, Sissy survived and is doing well. Thanks Augusta Animal Emergency for your dedication and professionalism!
Brandie Haynie
14 May 2018
My little pup was sick when we came home from vacation. I gave them a call and told to bring him on in. The staff was super friendly and explained everything. The vet was so sweet. He gave us quite a ...
My little pup was sick when we came home from vacation. I gave them a call and told to bring him on in. The staff was super friendly and explained everything. The vet was so sweet. He gave us quite a scare, but they gave us results. I will take every animal I have to them if they are in an emergency situation.
David Welshans
1 May 2018
Pros: Open 24/7. They assess your pets condition very quickly. Believe they were honest and forthright in their communication to me.
Cons: This type of facility is very specialized and thus expens...
Pros: Open 24/7. They assess your pets condition very quickly. Believe they were honest and forthright in their communication to me.
Cons: This type of facility is very specialized and thus expensive. Treatment may take significant time depending on patient load.
Comments: They saved my dog's life, of that I am sure. My pets are a priority to me and I am very fortunate to be able to fund their expense...even the rare occasion of emergency care. I am thankful AAE exists and would use their services again if a critical situation arises again someday...though I hope it does not.
Megan Carter
27 Apr 2018
Thank you so much for caring about my dog so much in his last hours. It feels good to know that even though he couldn't be saved, he had ppl willing to do whatever it took to make sure he passed away ...
Thank you so much for caring about my dog so much in his last hours. It feels good to know that even though he couldn't be saved, he had ppl willing to do whatever it took to make sure he passed away as comfortably as possible. It was hard and heartbreaking, but thank you so much for everything you did.
Andrea B.
27 Apr 2018
Very helpful! Fast friendly service. Definitely gave the best advice and peace of mind.
Stephanie Baxter
23 Apr 2018
Only place open on Sunday. There will be a $105 fee right in the door but it's not bad if you love your babies. We did not get in and out we were there for a while but the doctor is thorough and tak...
Only place open on Sunday. There will be a $105 fee right in the door but it's not bad if you love your babies. We did not get in and out we were there for a while but the doctor is thorough and takes his time with you and your pet. Overall, I am very pleased and I will definitely be taking my animals here if I have anymore emergencies.
Nicole R.
23 Apr 2018
Very pleased with the after hours care they provided for my dachshund. She had gotten ahold of of river pebbles in my back yard and got very sick hours later. As soon as we got there they immediately ...
Very pleased with the after hours care they provided for my dachshund. She had gotten ahold of of river pebbles in my back yard and got very sick hours later. As soon as we got there they immediately took us back, X-rays taken, and a course of action was provided with an estimate sheet so there weren't any surprise charges. I highly recommend AAC!
Linda Adkins
11 Apr 2018
My Ozzy suffered his first seizure. They were very kind and took him right back. It was a very busy Saturday night. He had to stay overnight. They were very informative and the vet spoke with us. ...
My Ozzy suffered his first seizure. They were very kind and took him right back. It was a very busy Saturday night. He had to stay overnight. They were very informative and the vet spoke with us. They took excellent care of my Ozzy and I am grateful. They called me later that night with a report on him. I was able to bring him back home the next morning. Thanks to all the office staff, techs and vets that were there.
Faye Taylor
11 Apr 2018
AAE was the most pleasant animal emergency vet. clinic. The people were most pleasant and I would return if I needed them again!!!
Cynthia L.
6 Apr 2018
The Augusta Animal Emergency was a great place to take my pet while in distress. They were really professional and extremely reasonably priced for an emergency service.
Marta B.
3 Apr 2018
Around 1:30 PM on 3-31-18, my cat vomited and I discovered that she had eaten leaves from an Easter Lily. I had no idea how many hours had passed since she ate the Easter Lily leaves. I rushed over...
Around 1:30 PM on 3-31-18, my cat vomited and I discovered that she had eaten leaves from an Easter Lily. I had no idea how many hours had passed since she ate the Easter Lily leaves. I rushed over to Augusta Animal Emergency because I knew that it could potentially be lethal and that the quicker she got treatment the better the chance for survival. It took me about 40 minutes to drive there. I assumed that she would get treated right away, to keep as much as the poison as possible from entering her system. When I got there I explained that she had ingested Easter Lily, that she had vomited, and that she had eaten quite a bit of the leaves, and I didn't know how much time had gone by since she ingested it. I was required to pay an initial $105.00 and then was instructed to take my cat to an exam room. After a while, a Veterinary Assistant came in and I explained the situation to her. I then waited, and waited, and waited. Finally a veterinarian came in and I explained the situation again. She left and came back with an estimate for treatment of over $2,000.00. After explaining to her that I could not pay that amount of money and that I did not want blood work done, and that I just wanted to get my cat treated, she agreed to do one activiated charcoal treatment administration and SQ fluids for an additional $112.00. So one and a half hours after I walked in the door, my cat finally got treated. Since time is of the essence in a situation like this, why did they not treat her as soon as I walked in the door? They seemed to be more interested in working up a $2,000 estimate than saving my cat. They could have given her the initial treatment, to save her life, and then discussed additional treatment. It is lucky for me that my cat vomited. Had she not, then she may not have survived, given the one and a half hour wait before she received any treatment.
kathy herlo
27 Mar 2018
Keep in mind that this is an emergency facility. Like any E.R. visit, you go here when your regular veterinary office is closed. They are expensive, they are thorough, and they are quick and honest. W...
Keep in mind that this is an emergency facility. Like any E.R. visit, you go here when your regular veterinary office is closed. They are expensive, they are thorough, and they are quick and honest. We have been here twice, when our dog was in enough pain to cause concern, each time the doctors were great at interviewing us to determine what may have caused the trauma, and we left knowing our dog was going to be o.k. The vets are honest about what treatments can be done and which should be done at a regular veterinary office. It is important to remember to follow up with your regular vet after a visit to the E.R. If you must take your pet to an E.R, this is a place where you will get excellent care and treatment.
J R
22 Mar 2018
I was glad to see that there was 24 hr vet care in the area. They were professional, courteous, and showed significant integrity. Reading some of the reviews had me worried it was going to be really e...
I was glad to see that there was 24 hr vet care in the area. They were professional, courteous, and showed significant integrity. Reading some of the reviews had me worried it was going to be really expensive. This afternoon my family cat came into the house with a stick punctured into the skin that went along most of the back leg. I went to this care center around 2000(8 pm) they were very profession and did a great job. The original estimate was to sedate, take out stick, clean, soucher, antibiotics, and pain medicine was estimated at 500 dollars. Which I thought was reasonable due to the injury and work. It ended up being reduced to 300 dollars though, to my surprise, because less work was needed because the damage wasn't as significant as estimated. Made me happy to see that kind of honesty and care in a business and would definitely recommend them to anyone. Thank you.
Andrian F.
9 Mar 2018
They were so quick and informative and gave me two options of care for my puppy. They were very kind and honest. Expected to pay thousands but it ended up not being very bad! So thankful there open ea...
They were so quick and informative and gave me two options of care for my puppy. They were very kind and honest. Expected to pay thousands but it ended up not being very bad! So thankful there open early and late!
Louis DelTufo
10 Feb 2018
I spoke with them on the phone before deciding to go in because my regular vet's office was closed. My dog was seen promptly by the doctor. I felt good about the visit and wouldn't hesitate to take ...
I spoke with them on the phone before deciding to go in because my regular vet's office was closed. My dog was seen promptly by the doctor. I felt good about the visit and wouldn't hesitate to take my dogs back there in an emergency.
Stacy W.
2 Nov 2017
Very nice staff and compassionate orthopedic surgeon at this location. They assessed the situation, got us back to a room and the wait wasn't long. Unfortunately, our sweet one didn't make it but it ...
Very nice staff and compassionate orthopedic surgeon at this location. They assessed the situation, got us back to a room and the wait wasn't long. Unfortunately, our sweet one didn't make it but it was due to complications after a dog attack. The surgeon directly came out and talked to me one on one an expressed his sympathy for my loss. They also prepared our boy for a proper burial. We appreciated your support during our hard time.
Kim W.
11 Oct 2017
My puppy was groomed by a local groomer and developed a horrible rash. The Staff and Doctor were professional, kind and patient to make sure my dog felt safe They have always been very caring and at...
My puppy was groomed by a local groomer and developed a horrible rash. The Staff and Doctor were professional, kind and patient to make sure my dog felt safe They have always been very caring and attentive.
Debra C.
26 Sep 2017
Sunday afternoon we brought in our cat with an emergency blockage of the urethra. (This can kill a cat within hours if unable to be treated) He began to decline while waiting in the exam room for the...
Sunday afternoon we brought in our cat with an emergency blockage of the urethra. (This can kill a cat within hours if unable to be treated) He began to decline while waiting in the exam room for the Dr. I ran to the front desk to let them know. They were quick to respond and rushed him to treatment. The vet was great. He was able to temporarily catheterize him and give him IV fluids. He gave me several options, explaining each one and was able to answer price estimate questions. He even contacted our regular vet to find out costs and ability for them to perform surgery on our cat. He was honest in quoting his experience and cost as well as that of our regular vet which was half the cost. He answered every question I had. We opted to have our vet take over and the ER vet was very supportive and made the arrangements for us to make for a safe & quick transfer. He even consulted with our regular vet after the fact. The only reason I didn't give them a perfect score is because of the costs for treatment. However, I completely understand and expect for an animal ER to be more costly. I am grateful and have no complaints over the care received.
Jessica R.
20 Sep 2017
They were very helpful. Luckily nothing was wrong with my kitten after her surgery but the vet informed me on things to look for in case her stitches did open or get infected. I wish the clinic I took...
They were very helpful. Luckily nothing was wrong with my kitten after her surgery but the vet informed me on things to look for in case her stitches did open or get infected. I wish the clinic I took her to for her surgery would have been more informative.
Keenan G.
19 Sep 2017
The staff here were fantastic when my parent's dog had a heat stroke. We truly did not think that she was going to survive. And once they saw the shape she was in when she got there, I don't think the...
The staff here were fantastic when my parent's dog had a heat stroke. We truly did not think that she was going to survive. And once they saw the shape she was in when she got there, I don't think they thought she would either. But thanks to their quick and competent care she did and is now just as happy and spoiled as ever! Thank you so much for saving our Jazz!
Terry G.
24 Jul 2017
Super service provided for our furry / hairy family members . Got there, placed in exam room within 15 minutes. Somebody's pup got in the road and had to be treated immediately . They passed this a...
Super service provided for our furry / hairy family members . Got there, placed in exam room within 15 minutes. Somebody's pup got in the road and had to be treated immediately . They passed this along to us, do wish they would update you every 25 minutes or so and let you know the status of when the vet may be in. Super super service and great people working there
Stephanie C.
10 Jul 2017
Our 12 year old doxie had been diagnosed with CHF and had been on heart medication from our Tampa, FL vet for a year. We knew her time with us was precious and had been educated to the signs to look f...
Our 12 year old doxie had been diagnosed with CHF and had been on heart medication from our Tampa, FL vet for a year. We knew her time with us was precious and had been educated to the signs to look for when it was her time. We had just bought a farm in the area but had not established a local vet. The evening of July 3, 2017 she started fading and the next morning we knew she had to go to the ER. I made 3 quick local calls to friends and Augusta Emergency was highly recommended. We took her in the morning of July 4 and as soon as we walked in the door they took her and put her on oxygen. My husband and I knew she was suffering and we were a mess but the staff was so caring and took us to a private room. They also agreed it was time, and we said our good byes between tears while the vet on duty gave her a cocktail. They took a lock of her hair and put it in a cute little bag and supplied a little box coffin free of charge because we planned on burying her on our farm. Considering it was a holiday, and an emergency, their fees were very fair. My husband and I can't thank the staff enough for their service and compassion.
Diondra Blocker
29 Apr 2017
DO NOT AND I REPEAT, DO NOT BRING YOUR DOG HERE. after getting my dog's vital signs checked, I sat in a room for 2 hours and not a single soul came to check on me and my dog or give us an update. I wa...
DO NOT AND I REPEAT, DO NOT BRING YOUR DOG HERE. after getting my dog's vital signs checked, I sat in a room for 2 hours and not a single soul came to check on me and my dog or give us an update. I walked to the front desk 3 times and no one was there. When I finally found someone they were so nonchalant, My dogs health was the least of their concern and when I was finally able to find a worker, they were nonchalant about my concerns. I had to leave there with my sick dog with no diagnosis. I could understand if they were dealing with other dogs but to just leave me sitting there with no type of updates was beyond rude. I'd rather travel 2 hours away than bring my pets back here.
Alana Reed
27 Apr 2017
The staff members were incredibly kind and patient with me and my cat. They took excellent care of him and took the time to explain their findings and evaluation of him, and they sent a follow-up emai...
The staff members were incredibly kind and patient with me and my cat. They took excellent care of him and took the time to explain their findings and evaluation of him, and they sent a follow-up email with all the information for my regular vet. Would definitely recommend!
Alexandria P.
26 Apr 2017
New to the area and my 100lb lab developed a bad skin infection from seasonal skin allergies. They got us in as soon as I filled out the paperwork. They were gentle and diagnosed him quickly. It was e...
New to the area and my 100lb lab developed a bad skin infection from seasonal skin allergies. They got us in as soon as I filled out the paperwork. They were gentle and diagnosed him quickly. It was expensive but I expected that because he's such a large dog. $105 for the exam, $70 for antibiotics and $160 for a cytopoint allergy shot. We just finished up the antibiotics yesterday and he is doing great. The allergy shot helped immensely with the constant itching as well. Hopefully won't have to go in again though.
Oscar Ears
11 Apr 2017
We went to AAE because my dog had a laceration on her jaw. I called ahead for some preliminary information and the individual on the phone was very friendly and supportive. When I arrived, they were a...
We went to AAE because my dog had a laceration on her jaw. I called ahead for some preliminary information and the individual on the phone was very friendly and supportive. When I arrived, they were able to see my dog right away. They were kind to my dog so she was able to stay calm. After less than ten minutes, the vet came out to discuss my dog's situation. He was very friendly and informative and helped calm my nerves. Once we agreed on a plan, he headed to the back and within a few minutes (again, less than 10), one of the vet techs came out with my dog, all fixed up and ready to go. Financially, it was very reasonable and the vet had let me know in advance the approximate cost. Even though I hope that we do not have to have many visit to an animal emergency room, I was very happy with this experience and would absolutely return of we had another emergency.
Angela Harvin
3 Apr 2017
Great experience. Our vet was so knowledgeable and friendly. By far the most informative vet I've ever visited (as in didn't just say "oh that's weird here try this and bring her back later"). Prices ...
Great experience. Our vet was so knowledgeable and friendly. By far the most informative vet I've ever visited (as in didn't just say "oh that's weird here try this and bring her back later"). Prices were very fair considering emergency care and we were seen very quickly. Great military discount. Thank you!
Barbara Hawkins
22 Feb 2017
The staff offers Prompt courteous service. The doctors were knowledgeable friendly and caring, and strive to ensure the comfort of your pet and family as well.
Jimmy Heuangpangna
22 Feb 2017
Very Nice and Professional towards me and my pet. I highly recommend them!
Jeff Murri
19 Feb 2017
You will be hard pressed to find better veterinary care anywhere in the CSRA. I can honestly say they saves my pug's life.
They are always pleasant and helpful - even when they've had a rush of anima...
You will be hard pressed to find better veterinary care anywhere in the CSRA. I can honestly say they saves my pug's life.
They are always pleasant and helpful - even when they've had a rush of animals come in. The vets are top notch.
I consider it a blessing to have an emergency vet clinic of such calibre close to where I live.
Brittany Cook
9 Feb 2017
Had to wait a while to be seen but was busy so that's understanding. The doctors and staff are very nice and helpful. I had to pay a lot but they got my puppy back to his normal self so that's all tha...
Had to wait a while to be seen but was busy so that's understanding. The doctors and staff are very nice and helpful. I had to pay a lot but they got my puppy back to his normal self so that's all that matters.
Laurie B.
3 Feb 2017
We've always received excellent compassionate care for our babies at this facility! The staff is caring, they triage your pet as soon as you come in the door, taking the more critical cases first as i...
We've always received excellent compassionate care for our babies at this facility! The staff is caring, they triage your pet as soon as you come in the door, taking the more critical cases first as it should be. We've had to have two of our elderly cats euthanized there and even though it was heart wrenching we were provided with comfort & bereavement care. Our recent visit fortunately was not for that and our baby was seen, evaluated & discharged in a very timely manner, the staff was understanding & professional & the vet was GREAT!!! Thank you again!
Elise Barnette
22 Jan 2017
Staff was friendly and efficient. We were put in a room immediately and the wait to be seen was not as long as I expected. Dr. explained what the process would be and told us the cost BEFORE so we cou...
Staff was friendly and efficient. We were put in a room immediately and the wait to be seen was not as long as I expected. Dr. explained what the process would be and told us the cost BEFORE so we could decide if we could afford it. They were thorough and helpful. They were not rough with my pet and tried to make sure she was comfortable and not afraid. They also make sure to let people in the waiting room know to be quiet and respectful when there is someone "saying goodbye to their beloved pet" so as to ensure a respectful and comfortable atmosphere for the grieving family. I will definitely go here again.
Karen S.
15 Jan 2017
Our five pound chihuahua had a terrible allergic reaction and we rushed her in.The staff was professional and caring. The wait was just a few minutes and the vet took great care of my fur baby.
Stephanie G.
1 Jan 2017
This was my first emergency experience with any of my pets. It's was already a traumatic experience my dog decided he wanted to catch a bottle rocket as we celebrated the new year. Well he got what he...
This was my first emergency experience with any of my pets. It's was already a traumatic experience my dog decided he wanted to catch a bottle rocket as we celebrated the new year. Well he got what he was after. I called AAH following the incident, they were so helpful polite and gave us the information we needed to make a good decision concerning the health of our dear Peter. Once we arrived we waited a short time before being placed in a private room. The technician arrived to get vitals and discuss our concerned. The doctor followed shortly after and after examining Peter presented us with a plan for his care. It was difficult but based on the information we were given we choose to receive additional care overnight. I was and am very pleased with the entire experience and would diffinantly recommend them for any pet emergency you may have
Terri C.
1 Jan 2017
Visiting from out of town and my beloved pet Lucy needed urgent care on New Year's. The staff and Dr. At Augusta Animal Emergency were thorough, and caring and they got her the meds she needed a d sh...
Visiting from out of town and my beloved pet Lucy needed urgent care on New Year's. The staff and Dr. At Augusta Animal Emergency were thorough, and caring and they got her the meds she needed a d she's on the mend. Can't thank them enough.
Janelle G.
9 Sep 2016
I had to take my 3 lb. Chinese Crested in after he got hit in the nose during the night. He was unable to use his hind legs properly, and I was afraid he had a spinal cord injury. The staff was wonder...
I had to take my 3 lb. Chinese Crested in after he got hit in the nose during the night. He was unable to use his hind legs properly, and I was afraid he had a spinal cord injury. The staff was wonderful, and spent a lot of time with us. After X-rays and a prescription, I took him home to rest. I contacted my vet later that morning to schedule a follow up visit, and she had already been contacted by the staff and had received his X-rays. I don't know what I would have done without AAE. I highly recommend their services, and while I hope we don't have any incidents where we have to return, it's comforting to know that there is a wonderful place to go should an emergency arise.
Aubie O.
14 Jul 2016
Excellent care here. My dog was facing a complex, life threatening situation and the vets and staff here were able to get her back to good health. If you find yourself having to use their services, ...
Excellent care here. My dog was facing a complex, life threatening situation and the vets and staff here were able to get her back to good health. If you find yourself having to use their services, feel confident they have the skills to do what is possible to help your pet heal.
Kathy C.
25 May 2016
I had taken my dog to this hospital when she had trauma received to her head. She was misdiagnosed by the vet at this hospital stating eye disease when in fact it was head trauma. My dog was being ab...
I had taken my dog to this hospital when she had trauma received to her head. She was misdiagnosed by the vet at this hospital stating eye disease when in fact it was head trauma. My dog was being abused. There fees are outrageous! Will never return and would highly suggest St Francis
Melissa Burch
12 Apr 2016
We brought our poodle spaniel in on a Sunday because she was straining to pee, after a few days we saw blood in her urine, we brought her to AAE and they started out conservative which I appreciated d...
We brought our poodle spaniel in on a Sunday because she was straining to pee, after a few days we saw blood in her urine, we brought her to AAE and they started out conservative which I appreciated did exam and gave us antibiotics for uti. We came back a week later on a Sunday because she hadn't gotten any better, this time the did blood work, took a urine sample and an xray, which ended up having 15 bladder stones. She needed emergency surgery. The Vet was very personable, informative and caring she made a difficult situation easier to handle. I wish she could be our main vet. If we ever need emergency care for our precious Bella I would feel confident in the care she would recieve here.
Elaine Lowry
29 Mar 2016
The entire staff was so caring and so attentive. They were genuinely concerned about the health of my dog. She is still having problems, but I am hopeful my baby will be better soon. Thank you AAE.
Katherine Brown
20 Mar 2016
I cannot say enough wonderful things about this place. Dr. Fedash, Carol, and the rest of the staff are incredible. I had to take my 3 month old Great Pyrenees in after she had gotten into some of my ...
I cannot say enough wonderful things about this place. Dr. Fedash, Carol, and the rest of the staff are incredible. I had to take my 3 month old Great Pyrenees in after she had gotten into some of my medicine. The original vet I took her to said she wasn't going to make it and was (as good as) dead. This left me with little hope but I proceeded to take her to AAE where the staff sprang into action to help my puppy. Dr. Fedash and her staff SAVED my pups life. Their professionalism, knowledge, and compassion are unparalleled. Our community is truly lucky to have them.
Jess Brown
8 Mar 2016
We came in Sunday afternoon after Lucy had (we know now it was a concussion) been head pressing, and climbing the walls. Dr. Juli came in after the blood work came back clean,but Lucy had gotten much ...
We came in Sunday afternoon after Lucy had (we know now it was a concussion) been head pressing, and climbing the walls. Dr. Juli came in after the blood work came back clean,but Lucy had gotten much worse and gave her medicine to get her blood pressure down enough for us to rush her to UGA VTH. Once she came out of the sedation at UGA, she began to recognize us, but still couldn't walk. She made a full recovery by Monday morning and we got to bring her home. She's back to normal, eating and snuggling with our other dog. ! It was terrifying for all of us and the staff was so nice.I honestly believe she would not have made it to Athens without the help of AAE.
Jess B.
8 Mar 2016
We came in Sunday afternoon after Lucy had (we know now it was a concussion) been head pressing, and climbing the walls. Dr. Juli came in after the blood work came back clean,but Lucy had gotten much ...
We came in Sunday afternoon after Lucy had (we know now it was a concussion) been head pressing, and climbing the walls. Dr. Juli came in after the blood work came back clean,but Lucy had gotten much worse and gave her medicine to get her blood pressure down enough for us to rush her to UGA VTH. Once she came out of the sedation at UGA, she began to recognize us, but still couldn't walk. She made a full recovery by Monday morning and we got to bring her home. She's back to normal, eating and snuggling with our other dog. It was terrifying for all of us and the staff was so nice.I honestly believe she would not have made it to Athens without the help of AAE.
Janet Johnson
25 Feb 2016
Last night I took my beloved dog to the clinic. They could tell that she was in stress and not a good situation.
The vet checked her over and explained to me it was not good. I had to make a decisio...
Last night I took my beloved dog to the clinic. They could tell that she was in stress and not a good situation.
The vet checked her over and explained to me it was not good. I had to make a decisionto not gave her suffer.
I am so thankful for the care and understanding that was shown.
Kaitlin K.
6 Nov 2015
A year and a half ago my male cat blocked. It was a Saturday and our regular veterinarian told us that we had to go to an emergency vet because they could not treat his block there. In a panic and a h...
A year and a half ago my male cat blocked. It was a Saturday and our regular veterinarian told us that we had to go to an emergency vet because they could not treat his block there. In a panic and a hurry we chose the first place we knew of, Augusta Animal Emergency. Upon arriving the vet knew immediately that our sweet kitty would need to be unblocked and catheterized. We were informed that without the catheterization that he would most definitely die, and soon. We were given a quote, a very high quote, and told that they would not touch Sebastian until payment had been made. Now, while I completely understand that rule the way it was given to us was very cold and uncaring. We, of course, paid for the procedure and they started. We were there for quite a while before they began working on Sebastian, whose life was on the line! He had to stay there for about 3 days and I was very worried about him the whole time. I called a couple times to ask about his status since I had not heard a WORD from anyone and I was worried. Mind you, I called all of 3 times. Once a day, seems very reasonable to me. Every time I called the staff was incredibly rude and acted as if they were put out by my concern over my FAMILY MEMBER. At the time I didn't care because the cost and the rudeness was a small price to pay for the life of my pet. Two days ago Sebastian blocked again, what a nightmare! We sped to Augusta animal emergency. It was early in the morning, around 7, so the door was locked. We rang the doorbell SEVERAL times and no one came. We finally tried a side door and it opened. We called inside and still nothing. All the lights were on, there was no sign saying they were closed, nothing. We left and drove to St. Francis. Needless to say this place is garbage in comparison. We were treated with great care and understanding at St Francis and it was also SIGNIFICANTLY cheaper. If you read this whole review, thank you. Do not put the life of your pet in the hands of these cold miserable people.
Danica F.
23 May 2015
Big shout out to Dr Juli Peters and her staff! So my kitten's spay incision looked a little open, rushed her here on a Saturday night just looking for a peace of mind that its not infected. Some other...
Big shout out to Dr Juli Peters and her staff! So my kitten's spay incision looked a little open, rushed her here on a Saturday night just looking for a peace of mind that its not infected. Some other serious cases came in after us, so its understandable that we weren't seen right away. Dr Peters has great bed side manner and explained to me what happened to my baby's incision. She reassured me and also answered my numerous burning questions. She was very friendly and was very polite. I appreciated the efforts despite how busy it got compared to the amount of staff on duty. Also got a military discount of about $10 off the emergency assessment fee. If ever anything happens again *knock on wood* I would come back here.
Avie M.
17 Dec 2014
When our 14 week 1.5lb Chihuahua puppy Lily was accidentally bumped off of our tall bed by her 2lb sister, we thought her leg was broken. She was yelping and in obvious pain. We called to see if our v...
When our 14 week 1.5lb Chihuahua puppy Lily was accidentally bumped off of our tall bed by her 2lb sister, we thought her leg was broken. She was yelping and in obvious pain. We called to see if our vet was open, but they were not. Luckily they had an emergency referral number to Augusta Animal Emergency. I was given a form to fill out and immediately shown to an exam room. About 5 minutes later a Pet Nurse (my term for vet tech) came and took her vital signs. She was gentle and careful with Lily, who did not even flinch when the thermometer went you-know-where! We both laughed about how stoic she is for a Chihuahua; they can be notoriously dramatic. A few minutes later the vet, Dr. Peters came in. She gently examined Lily and told us about the possible injuries and also the associated costs. This is a very important issue. We are finally at a point in our lives where we could care less about the costs but it took us 30 years to get here, and most families are exactly like we were when we were raising 4 kids: hard pressed to put food on the table, much less spend a lot of money on pets. This often leads to heart-wrenching decisions and loss. It did for us on several occasions.Dr. Peters took Lily into the back to get the radiographs and we went out into the waiting room. While we waited a dog came in with a severe bite laceration from the dog park and another dog who had eaten a bottle of allergy meds. Both were seen very quickly. The vet made a comment about dog parks being a good concept but they assured her job security. We agreed wholeheartedly as did the dog's owner, who swore off dog parks forever after the gash in her beautiful dog's side. Luckily, Miss Lily's foot was not broken. The vet prescribed her some Tramadol for pain and I wrote out a check for $303. Not bad for the level of care, the quality of care and the fact that it was a trauma center/ER. This amount included the emergency fee, exam, X-rays and 12 pre-measured syringes of pain medication. Also included was a cd of Lily's X-rays. The facility is not overly-lavish (I can do without helping pay for ornate furniture and decor), but it's bright, cheery and spotless. A pretty Christmas tree with client cards and cute ornaments added cheer to what is usually a scary situation for animals and their people. My husband and I can rest easier knowing that Augusta Animal Emergency is there if we ever need them again, and I would not hesitate to recommend them to anyone who's pet needs emergency care. Peace,SAC
Candice K.
15 Jun 2014
I had to take my 12 yr. old cat here this past Saturday. I noticed she was panting, had open mouth breathing and was frequently vomiting. So I immediately did a search online for the nearest emergen...
I had to take my 12 yr. old cat here this past Saturday. I noticed she was panting, had open mouth breathing and was frequently vomiting. So I immediately did a search online for the nearest emergency pet hospital and Augusta Animal Emergency was the first one that popped up.I was greeted by the front desk staff and they took me into the exam room and asked if they can take my cat into the back to examine her while I filled out paperwork. One of the vet techs came back and took my paperwork and informed me that Dr. Runnels will be in with me shortly. After he arrived, he asked what symptoms I had noticed and I told him what had happened. I informed him that she was diagnosed with hyperthyroidism about two years ago and he said that she might have formed a blood clot or has fluid in her lungs because hyperthyroidism eventually leads to heart disease.I was devastated. He asked that they keep her in their facility for about 5-6 hours to do more testing and to give her oxygen therapy. He said he'll call me with an update around 8pm and that I am more than welcomed to call for updates as well. Sure enough, he called a little bit before 8pm and said that they gave her diuretics to flush out her system. He wanted to keep her overnight so I told him that was fine. We planned to speak with each other again around 8am the next morning.When he called, she was doing a lot better but her heart rate was still high so they wanted to keep her for the day to continue monitoring her. I called every couple of hours to get updates and they assured me she was doing well and that they were making progress with everything. They said she was ready to go home but asked if they could possibly keep her again overnight until the next morning. Well, I really was anxious to have her home so I politely declined and asked if I can take her home. I spoke with Dr. Peters this time and she was really friendly and informative about discharge instructions and the medications they will prescribe. Then she offered her recommendations when I visit my regular vet.Overall, I would definitely recommend this pet hospital. Their exam/visit fee is $90 and they do offer a military discount. I was actually surprised with the total cost of everything. They quoted me $700-$1000 but I ended up paying $600. When I brought her in, they asked for a $500 deposit. Ouch, but it needed to be done. At the time of discharge, we paid the $100. They also accept Care Credit and you might want to ask if there are any incentives like a no-interest offer. Thank you Augusta Animal Emergency, you saved my little kitty and she's doing a lot better!
Hiro T.
17 Jan 2012
Amazing and caring staff, always ready to help and will go the extra mile for your pet, comes HIGHLY recommended, if your looking for an emergency animal clinic look no further
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