I took my puppy there for her first set of shots. I knew she had tapeworms. I told them she did and I needed her to be treated for them. The gave her her first shots and de-wormer. Problem is a week later she still had tapeworms. I reviewed the paperwork and apparently even though I had brought in a stool sample WITH tapeworms in it then listed her stool sample for each type of worm as negative. I called back and told them she still had tapeworms. They told me there was another medication for that type of work I could come and get which I did but that the de-worker they had given me at the previous visit didn't kill tapeworms. WTH! For the amount of money you have to pay for everything you think they couldn't mess something easy like that up! I used them several more times and although the second round of meds worked on de-worming my puppy (she passed two big worms within hours of taking the meds) I wasn't very impressed with them at all even in my other visits. I won't be taking any of my 7 furbabies back there! They lost me as a customer and I will educate anyone I know in this area not to use them! Read Less

We had the sad experience of having to take our 16 year old fur baby to St. Francis when it was time for her to cross the rainbow bridge. They were very caring and compassionate during this time. We were given the option to have her cremated. We paid for this service and were told it would take about 5-7 days. After a week, my wife called them to find out that she had not even been picked up yet. She went there to find that not only had she not been picked up, but had been sitting in an outside freezer piled up with other animals. This was poorly handled. They did issue us a refund and we took her to Thomas Poteet and Sons who handled her with dignity and compassion and had her ready the next day. As we later came to find out, St. Francis recently terminated their agreement with Thomas Poteet and Sons crematoriums and opted for a cheaper service. I hope for the sake of others who lose a pet they reevaluate their practices. Read Less

Dr. Wooley is just the best! She loves my Mollie, and is always happy to see her. This vet office is top notch and will do what is always in the best interest of your fur baby. Highly recommended! There is a reason they are named for the patron saint of animals! Read Less

I visited St. Francis for the first time with my new rescue puppy. She had a particular issue I needed to have addressed. I found the entire staff extremely friendly and helpful. The facility is open and clean, no odors. Dr. Garner diagnosed and treated my dog. Thank you all for a pleasant experience. Read Less

Charges much higher than others in the area. Would not have a problem with that if their services were above average. Had a wellness check today and some shots. Charged $65.00 for wellness visit plus the other services. Never saw a vet. Was never allowed to ask questions or insure my dog had an exam. Dog was whisked off by a technician and returned. Said he fine. No. Not my idea of a vet yearly physical examination. Read Less

I went to St Francis yesterday as my beagle was vomiting all morning. Before I even made it in the building I had the most wonderful experience! I was grabbing my 2 children who were asleep, one is 4 months and the other 2 years old. I had the little one in the backpack carrier, the 2yo on my hip and a diaper bag in the other hand. One of the ladies on staff walked up and offered to help me grab my dog and she helped me fill out paperwork! I can’t remember her name but she was sweet as pie! Turns out my dog has HGE. They recommended I take her to the emergency hospital. Overall, aside from my dog being sick I had a great experience and would definitely recommend them due to their friendliness and helping my sons and I get comfortable while we waited. Read Less

My fur baby and I went to St. Francis because our typical vet could not take a walk in on Saturday. I was very intimidated to come to St. Francis and thought it would be over priced. I was wrong. The vet and the lady helping him were absolutely incredible. SO welcoming and informative. They offered lots of price conscious options. Not as expensive as I thought either. I recommend this place to anyone that wants their animals taken care of. Read Less

I have nothing but good things to say about St Francis! As a working "4 dogs" parent, the ability to make later in the day and Saturday appointments is huge! I love the separate wait room so my dogs aren't usually sitting with a bunch of dogs who may be ill or worse, cats that can cause 1 of my boys to get agitated. The level of care and caring is above average as well. Never had a bad experience! Read Less

Absolutely amazing. Our dog got real sick. All employees/techs/vets were calm and talked me through everything. As a first time dog mom and true emergency of evers, he was well taken care of. I have no complaints, just praise. Very grateful to all. Pup is on the mend all thanks to them. Read Less

Sadly, we had to put one of our dogs down last night. This was the first time we’ve ever had to experience this and the entire staff was so kind, patient, and accepting. I couldn’t have imagined better end of care for our dog or how we were treated during the process. Thank you! Read Less

Dr. Berkshire does a great job. She is very thorough and doesn't leave you with unanswered questions and she knows her stuff! The front desk staff does wonderful , as well. I will continue to use St Francis as long as Dr. Berkshire is still there. Read Less

I would give a zero if I could. We used this facility for 2 years with our Doberman. She developed liver failure due a genetic condition. After traveling to Columbia to a specialist who gave us the news that our dogs was going to die within weeks, we took her home on steroids for one last week with her. When my wife took her back to St. Francis, the vet said she “was gaining weight” and we should take her to UGA for surgery. She was gaining weight due to the fluid accumulating, because she wouldn’t eat at all. Because her liver had completely failed. We found another vet immediately. Will never go back. Read Less

We took our dog Juneau here as a last minute resort because they were the only place open that late on a Saturday and she was throwing up and sick to her stomach. We were instantly impressed! Everyone there was so friendly. They immediately got us in a room, quicker than our usual vet for sure. It usually takes Juneau a while to warm up to people in strange places but they all took their time with her so she was comfortable, instead of being in a rush. (Which is usually what happens at our normal vet) When it was time for her to go back with them to a room she went so willingly. She was definitely a lot more comfortable here with their doctors than anywhere else. We will be coming here from now on. The extended hours are fantastic and the location is great as well. So happy with our experience!! 10/10! Read Less

My german shepherd mix suffered a sudden hip injury in the late evening, so I brought her to the only open vet in the area. The staff and the vet were so kind and comforting. They really took the time to examine my girl and didn't mind at all that it was well near closing time and that I didn't have an appointment. They offered a lot of great advice. Even though it was an unscheduled visit and I purchased medicine, it didn't break the bank. I'm am so pleased with my visit, and I will definitely be referring anyone I know. Read Less

I can't say enough good things about St. Francis vet hospital. First off we moved to Augusta to work 2 years ago with our bichon Niles. He had just been diagnosed with nasal cancer. St. Francis never let us down. For months they greeted us every time we came running in hysterical. They held us up through making the hard decision to let him go. Now we have a new Schnoodle named Lulabelle. They already have met her and love her. We are in the very best place for our fur family. Blessings to staff techs and doctors. You are the best!!! Tammy Ken and Lulabelle Read Less

We switched to St.Francis Animal Hospital just recently and we are very pleased so far. The stuff is nice and caring. They called and checked on my cat few times and I really appreciated it. Dr.Jones is amazing, the best vet doctor we ever took our cats to! Read Less

My husband and I ended up going to St Francis Animal Hospital as a last minute, after hours for most vets in the area, emergency. We were immediately taken into a room, while our cat was taken into the back and started on oxygen treatment. They explained to us his symptoms, explained the best route of care, and kept him quiet. Unfortunately, we were unable to save our beloved Sven, but the care, respect, professionalism, and overall hospitality from Dr. Barnes, Dr. Hennessy, Erin, and the rest of the crew at St. Francis were so kind, and heartfelt. We are moving our other four legged kids over to St Francis, and look forward to building a long term relationship with them. Read Less

Very unhappy with service here!! Unnecessary treatment/vaccines given and extra visits scheduled to collect more money. Inattention to detail and vet looked over pertinent info about previous visits and previous care clearly stated in records. Do not recommend this place to anyone will be finding another vet for our puppy. Read Less

I take 4 doggies to this wonderful office!! Everyone gives an outstanding care for each one of the dogs regardless of the problem needed to be addressed, they care about the service provided and I can see they care about the pets. I am so appreciative to take my dogs there! Read Less

My husband and I brought our dog in due to a sudden injury. We were seen right away, and the vet and vet tech answered all questions, reassured us that our dog would be safe, and kept us undated on her recovery. She home now and doing much better. Thank you to Dr Hennessy and staff!! Read Less

I took my dog in for a place on his paw we thought was infected. He was taken back to evaluate and returned about 30 minutes later with the foot wrapped. The "Vet" said she thought it was ok but another "vet" looked at the slide and saw a mass. Her suggestion was to send the slide to UGA to be evaluated for cancer and what type of Chemo held be started! She told us the report would be ready on Monday this was Thursday. I called Monday and was told it would be two weeks before the results would be in. Two days later said vet calls and says all clear. My dog has been taking medicine he didn't need for 6 days and we have been heartsick for 6 days and it only cost $400 for them to do NOTHING for my dogs foot! Malpractice at best ! My opinion is they know you love your pet enough to bring them in so they start the money meter and they don't even know what their talking about. Criminal to take advantage of an innocent animal that can not speak for themselves and the people that care for them. They should be ashamed to put St. Francis name on this "Hospital". Read Less

I've been here several times since I have quite a few pets and have a great experience every time! I've had to walk in before and love that they will take walk ins. The staff is very friendly and knowledgeable. I can tell they actually care about my pets health. The prices are fair and very comparable to everyone in the area! I highly recommend this place for all your pet health needs. Read Less

I absolutely love Dr Berkshire. The most thoughtful, considerate, and professional vet I ever met. This Dr. took her time did not rush me out of the room, and didn't put me on my way. I apologize if I took majority of her time. I apologize for the patients after me that she had to see. I will be coming back to see her with my other dog. Thank you staff and Dr. Berkshire for being amazing!!!! I really thought I had to wait, till I returned to Florida in April, to see my vet that knew my dog as a puppy to fix these recurring issues. Dr B you are amazing thank you for coming to the CSRA. Read Less

The absolute nicest, caring, and understanding vet experience I've ever had! They take the time to explain things and were very patient with my emergency....they treated me like a long term client and I walked in off the streets! Awesome! Read Less

Should have read what others went thru before I took my beloved dog to St. Francis to get SPAYED next day she hemorrhaged 5 days later she died. My beautiful girl is dead. Family and friends are horrified and can not stop crying. I will never let someone talk me into anything. The technicians remind me of students. I will not trust anyone especially when much money is involved. We are devistated. Read Less

Should have read what others went thru before I took my beloved dog to St Frances to get spayed, next day she hemorrhaged 5 days later she died. My beautiful girl is dead. Gut-wrenching. Family,friends still sobbing. I wish to God I had not walked in the door. Read Less

We lost our Sadie last night to a ruptured spleen and the owner himself did all he and the staff could and made sure she was very comfortable. VT even gave our dog her very own personal blanket when Sadie was cold. They genuinely care about you and the well being and comfort of your animal. We will go here from now on. Prices aren't outrageous either. The staff works with you to make sure the animals get what they need and avoid all unnecessary options if they can be avoided. I will recommend this vet to anyone. Vets in Aiken are useless after going here. Thank you to all staff involved in caring for Sadie. She lived a dogs life for sure and we all miss her painfully so. you have our recommendations.Read Less

I had to take my beagle, Chipper, to St. Francis as my vet's office was close for the New Year's holiday. He had been feeling worse and worse over the past week so i wanted to get him in immediately for a diagnosis. The staff there were able to get me an appointment that same morning I called with little wait once I arrived. They were quick to perform the necessary tests to diagnose the issue. Unfortunately, he deteriorated quickly that day until the evening when we decided to have him put to sleep. The vets and staff there handled the situation with the utmost compassion and sensitivity for me and my family. I even received a sympathy care from the office a few days later. Thank you for the high quality care and love you showed Chipper and my family. We'll always be grateful. Read Less

My puppy got too close to her big brother while he was eating and he thought it necessary to teach her a lesson. He bit her pretty hard on the cheek and scared me half to death. After cleaning her up and making sure she was okay (my husband used to work for a shelter and he knew what to check to see if we needed to get her to an emergency vet), a little golf ball sized pocket formed in her cheek that would go down when she slept/rested and come back when she played around. She wasn't exhibiting any signs that it bothered her (and believe me, she played hard!) and there was zero change in her eating/drinking habits, but it bothered me. I decided to take her to get her checked out and after calling around, I found St. Francis Animal Hospital and they were able to examine her that day. I took her in and the tech did a wonderful job assuring me that she was going to be okay and took my pup to the back to have the doc look at her. It took about 15 mins altogether and the doctor came back and told me she was fine, she just needed it drained, and gave me an antibiotic to prevent infection. I was very relieved, but also terrified of what the bill was going to look like, as many reviews I read were saying the pricing here was outrageous. They gave me a heart worm puppy pack to get my pup started for heart worm treatments and did her distemper vaccination while we were there. Turns out, the exam and procedure, the vaccine and puppy pack were very affordable and I was pleased with the service I received for the amount it cost me. Being new to the area, and hoping to find a good place to treat my pets, I will be back here. Thank you, St. Francis Animal Hospital for taking good care of my puppy! Read Less

Doctors are very thorough and take their time to explain things to you. I've never felt rushed or felt that the staff was discourteous. I'm only giving it four stars instead of five because I'm a little disappointed that it's not 24/7 anymore but they do stay open later than other facilities. Prices are a little on the high side but well worth it. Read Less

Called them for an emergency medication refill ( we had just moved here from overseas and my dogs meds went missing during the flight so he only had a few left with the open bottle and of course it was a weekend) and they told me they don't have the capabilities to treat my dog there. What? My dog has Addisons, so he would need bloodwork and medication..you're telling me you can't do that? Yup, that's exactly what she's telling me after I asked her exactly that. They also made very sure to tell me over and over agin that it would be expensive ( and me saying I don't care didn't matter).Bottom line: If an emergency hospital can't prescribe medication ( or do blood work if they required to do that since we've never seen them before..but that's kind of the point of an emergency clinic...) then what will they do if you bring in your pet for an actual emergency? I asked them that too...what if my dog goes into crisis bc you can't give me his meds..Are you seriously saying you can help him? I would hate to have an emergency. Do not bring your pet to this hospital if you want actual care. On top of that, the person on the phone was incredibly rude. Read Less

I have had nothing but absolutely amazing service every time I've brought my special needs cat to this office. All of their staff is incredibly sensitive and caring to every situation. They are all very attentive, friendly, and go above and beyond to ensure you are 100% informed and educated on the specifics of your pet's health. I've never been so comfortable with a vets office in my life! I know my baby is in the best hands possible when she is at St. Francis. A huge thank you to your amazing staff and establishment!! Read Less

These people were so great! The place looks so fancy and almost like a castle, when you first walk up. You walk into the place and you have a large check in/ checkout desk, and a nice large waiting area. The staff was super friendly. The place is large with open spaces. We were then led into a room where my cat was let out to explore. The lady came in to check his weight and get his temperature. She was so sweet with him. And then it wasn't too much longer of a wait to see the vet. She was young but listened to what we were saying and then gave us some advice and then double checked to make sure she was telling us the absolute best thing for our cat.  We were in and out and loved it. Glad I found this place for my baby Read Less

What an awesome office! Great staff and doctor. My Johnny Cash was treated really well and I was given a tremendous amount of helpful information. We found out that Mr. Cash had heartworms when we adopted him and they helped us create an affordable treatment plan to get him on the road to good health. Read Less

I had taken my dog to another hospital and she was misdiagnosed stating eye disease. The third time it happened I found my dog being strangled by her collar with head trauma as in the previous time. Dr. Wooley was wonderful at St Francis. She informed me in no way was it an eye disease and that my dog had trauma to the head. My dog was being abused and confirmed my suspicions. The other hospital's fees were outrageous compared to St Francis. Will never return to the other hospital Read Less

I've had to use these guys twice for an emergency. Most recent this weekend. I believe these guys are very compassionate when it comes to taking care of the animals. They explain everything as best as they can. My situations may have been different than yours as I do not use these guys as my everyday vet. The only downside is the cost but in their defense my visits were both emergencies. What emergency isn't costly? I wish there were some sort of insurance to get for my babies. Read Less

To start, the facility is beautiful. They have a couple resident cats that are so sweet. My puppy LOVES to follow them around when we visit. The vets and techs are obvious animal-lovers and do a really great job. Would highly reccomend if you're looking for a vet in the area Read Less

I would only recommend this clinic to pet owners that have money to burn and/or that have exhausted all other CSRA Vet Clinics. My fiancée took one of our cats in for a UT blockage problem during normal business hours (8:30 AM on a Thursday Morning). And they rushed our cat in for treatment and put him under anesthesia after that they said that his treatment would be $1,300.00 dollars, up front and they do not offer payment plans or financing. Knowing that the blockage was a serious issue we talked it over and decided to let them go ahead with the treatment and let them keep our cat for a couple days. They did let us visit him while he was undergoing treatment in the kennel. On Saturday, after explaining that we had to pick our cat up since we could not afford to run up a bigger balance in a morning call, they gave him back to us in the afternoon. One of his sides was dirty; presumably from a mixture of catheter lube, waste and food. But he was better. In addition to the antibiotic he got, he was prescribed a medicated food for cat UI health that he is to live off of for the rest of his life; and it is crazy expensive- $22 for a 4 pound bag. And to add to that we have 3 other cats that typically share food and water from big dispensers. We ended up passing on that expensive Rx food and getting a Purina U.T. cat food for cheaper from a pet store. While we were at the pet store buying the special food, a rep from the vet called me and said that we needed to come back to pay of a new balance of almost $300. We refused and threatened civil legal action and at that they asked us to not return to the clinic. I am good with that request. All that being said I do believe that the Doctors here are at the top of the Veterinary field; but then so are many others. So Beware if you go here you are going to need to have a big wallet. *As a side note to highlight my point about the high fees that St. Francis charges: we asked what it would be to spay a cat and they quoted us at $500 for a healthy cat and $1,000 and up for a cat that has heath issues ... The local Humane Society gives vouchers for $25 spays. Read Less

This is the absolute worst place ever to take your animal, while at first I did not want to believe all the negative reviews, I have changed my mind after a few months of taking my puppy to them. The Doctors there are rude and condescending of you when you just ask a simple question, the employees don't care about your pets and are rude, they charge you a ton of money just because their place looks nice and not because they give you excellent service or care for your pets, and when you come in you are on their time. I went in recently for a simple checkup, but had to pay a lot of money for a doctor to look at her and say she is fine. I also watched as one employee did all the work and the others stood around and chatted during what seemed to be a very busy day for them. The girl I talked too was very nice and sweet while I could hear the others gossip and talk about sex. How utterly disgusting. They have lost my business as well as my family's. Read Less

Very callous and coldhearted doctor!!!!!! My husband brought in a puppy today he found hit by a car in the middle of the highway, being animal LOVERS we are very emotional when it comes to ANY animal. Sadly, the "vet" said he had to put her down. My husband then asked if he could say bye to her, The vet then replied in a suspicious tone, wait I thought you just found her? YES WE DID YOU MONEY HUNGRY MFER!!! We DID just find her and please be more considerate of the fact that not everyone is as used to seeing animals in pain or being killed. I didn't appreciate your skeptic tone, DR!!!!!!!!!! Want some money you greedy mfer, bill us. You have the paperwork. Name is James cogdill Read Less

Took my 4 weeks old puppy there to see if there was anything wrong with him. The people who sold him wanted to get rid of the poor pup so he was really young. Not knowing anything about owning a dog, the staff at St-Francis explained everything in detail and educated us on what to do with a puppy, especially a 4 week old. They took a look at him and gave him medicine. They usually ask for appointments but we just walked in, and they saw us within 10 minutes. The place is clean and super pet friendly (as it should be). They provide free leashes since pets have to be on leashes within the establishment. The staff is super nice and knowledgeable. Bonus points: they're opened 24/7!!! Read Less

I use St. Francis for a second opinion a lot or when I pick up a stray and a whole slew of services are needed. My cats were seen at another vet further into town but after a bad misdiagnosis that lead to a painful death, I transferred all services here to St. Francis. One of my animals came with a stack of papers that looked like IRS tax laws and they took it in stride and took all morning to study the issues. Out of the four vet offices I've been to in this area, this is the only place that tried to understand my cats issues. The staff here is really empathetic, cheerful and great with remembering animals faces. My furry kids usually don't panic too much when coming in for a checkup or a consult. In fact, they get rubbed and scratched so much-I almost think they fake their ailments to get more attention. If animals could portray Münchausen syndrome, I'd be so sure my two were guilty of it. Read Less

These people are amazing. In addition to being incredibly skilled, they treat both animals and humans with a kindness and calm unrivaled by anywhere I've been, previously. The atmosphere is comfortable and clean, the employees are extremely pleasant, the service is timely and efficient, and the after-hours care takes the fear out of late-night emergencies. I trust them, completely. I would recommend their services to anyone. Read Less

I chose this vet because of their hours.  With that, yes, I suppose their prices are higher than others, but not by much.   This was my third visit and on the whole I am happy with their services.  There is a noticeable difference between M-F scheduled appointments and the Saturday, walk-in, "appointment".   I would recommend, if your schedule allows it, to always hit up the M - F options.   Today's visit had a vibe to it as if my being there were an inconvenience to the employees/vet.   Puppy got shots, puppy is happy, good enough. Read Less

I was very pleased with my pet and my experience. My dog came in for a nasty bite wound and every employee was Very compassionate and helpful. They explained everything to me and we're very understanding. The costs were discussed at an appropriate time and I feel as though my pet has gotten the care and love he needed at that time. Read Less

I disagree 100% with the negative reviews. The St Francis staff and Drs are always friendly and caring. Everything has always been fully explained and options and advice given on the best care of my pets. Prices are actually comparable or lower than other area hospitals. We LOVE St Francis! Read Less

VERY mixed feelings about this place. Things were good at first, they generally have an accommodating schedule and prices are decent. But then again, maybe that's what explains their behavior in the past year. I went to the vet the week her vaccinations were due...rather than informing me she was due for them, they said nothing, THEN when I went to get her records so I could have her kenneled, they STILL said nothing! So I went to have her kenneled only to find out that that week her vaccinations expired! The staff claims that I lost the reminder card they allegedly sent. So I had to remove my already nervous dog from the kennel and take her to get shots (as stressful time for many pets) and then take her back to the kennel again. They were unapologetic about this and the effect it had on my dog. I had her teeth cleaned this year....a few months later I get this random call to see if I "wanted to have a follow up appointment" when I asked why I needed one if she is clearly fine, I was told that they were "just checking in case I needed to follow up"...clearly business was slow and they were trying to come up with needless reasons to come to the vet. That may also explain the ridiculousness that accompanied her final visit (she lives with my mom now). I went in to get some ACE for the plane ride to take her to my moms. Despite it being in her file that xanax has NO effect on her and us TALKING ABOUT IT AT LENGTH during the appointment, they prescribed her more xanax! Luckily we did a trial run and I knew it was a total failure. I called to complain (I suspect they wanted me to come in for ANOTHER appointment to get more money) and got the actual prescription I wanted (to be fair they didn't charge me, probably because they knew I was mad). I had never flown with a dog before so after looking online I came in and asked about getting a statement that my dog was in good health and was informed that I would have to bring my dog BACK IN for an "assessment" to be issued a health certificate (it had been less than a week since her last exam). After calling them out on their blatant attempt to bilk more money out of me (they KNEW I was planning to fly because I told them  and apparently it "didn't occur to them" to let me know many airlines require a health certificate and they could supply this), I was issued the cert, for $56! I could have made this thing on my computer easily! Also, I am VERY weirded out by the bible verses/Roe v. Wade counter on my receipts....keep your wackanut views to yourself! Read Less

Dr Cranfort has always been wonderful with everyone of my pets . He is kind and compassionate . The staff is always pleasant and smiling . The facility clean and does not smell . It has always been a great experience to go there . Read Less

Amazing and friendly service!!  My dog Kali suddenly couldn't open her right eye and when she did open it, it was all red. It was the weekend so I couldn't go to my normal vet. I waited until the next day to take her and the ladies at the front desk were very nice and attentive. We were immediately brought back to a room and waited about 10-15 mins for a doctor to come in. I was in no rush so I didn't mind the wait. The doctor was very nice and explained what was wrong with my girl very clearly.  Kali ended up having a small ulcer in her eye that needed antibiotics and her own blood serum to help heal it. Oh and of course she had to wear the cone of shame to prevent her from scratching her eye. I was instructed to come back in 3 days to reexamine her eye. The total cost was very reasonable. Fast forward to today, 3 days later, I take Kali back and to my surprise her eye is healed. No more cone and I was told to stop all her meds. I was so happy to hear the good news and I'm sure Kali was happy to not wear the e collar anymore because she hated it. The follow up visit was no charge which was sweet!! Here is what really earned them 5 stars, I told one of the ladies at the front desk that I had to go to a Dr's appt down the road and I asked if Kali could stay there until I got back which was 30 mins and they didn't mind at all. They were very courteous and everyone there were so nice and kind. I would definitely bring back my dogs to this animal hospital if an emergency came up:) Read Less

This is the only veterinarian practice that a busy single pet owner should consider because: 1. 24 hour access is not just for emergency visits. You have 24 hour access for picking up and dropping off your pet for his regular priced daytime appts. If your dog is sick (like mine have been at times), you have a vet and tech monitoring him 24 hours right there in the back where all of the action is– best part of that is you have different docs entering notes in the computer and all are putting their heads together the entire time trying to figure out what is wrong to determine the best treatment for him. They will let you (and encourage you to) come in and visit with your sick pet in the evenings. If you board your dog there, you can pick up and drop off your dog any day and at any time. You can also stop by to pick up meds, bring your dog for most technician work at the daytime fee (lab work, nail trims, etc.).2. Excellent and knowledgeable staff-vets, techs and front desk. I’ve seen the same staff there for YEARS and that says a lot.My experience? I've been taking my (almost) 14 yr old Australian shepherd to Dr. David Tribby since she was 3 months old. But, she’s been treated by all of the vets at St. Francis over the years. I rescued an Aussie puppy a year ago and he was extremely sick. I’d been told by others that St. Francis was more expensive than other vets but since I’d never gone anywhere else, I had no comparison. But I decided to try to “save money” and take my sick pup to Banfield with the “free exam” coupon then to another smaller vet practice for additional care. Both vets were great and knowledgeable but, in retrospect, I saw no cost savings. Because of my demanding work schedule, limited appt availability at the other practices and my skepticism of any real cost savings, I took him to Dr. Tribby. Bottom line, Dr. Tribby and the other vets at St. Francis (as well as their incredibly intelligent technicians) saved my puppy’s life. When I finally pulled out the other vet receipts, I noticed HUGE variability between the 3 practices re: fees for exams, labs, various procedures and meds…and St. Francis was not only competitive but actually LESS than the others for some of the expenses incurred. They’ve taken incredible care of both of by babies as well as a cat I had for several years. If you have an older dog or a sickly dog, time is of the essence regarding access to care. A demanding job or a hectic work schedule might tempt you to “wait and see” or put off that vet appt another day or two. But, you don’t have to do that with the flexibility that St. Francis offers…and that alone is priceless. Read Less

I've never had a problem with this vet until recently. My dog had a large tumor on his paw and we took him into St. Francis to get checked out. The vet said it was absolutely nothing to worry about it was just a cyst. He took some blood and promised to call us the next day. We never got a call. The vet also said our dog had a “floating rib” and this was normal. We later found out that “floating rib” was another cancerous tumor. They charged us over $200.00 just for that. We came in two days later because our dog was worse. A different vet found the paw tumor was severely infected and gave our dog some medicine. Our dog did not improve and had to come in a third time. This time we saw a family friend and she urged us to go to a specialty vet in Columbia immediately. The vet in Columbia found a very aggressive cancer. Our dog died two days later. St. Francis' only concern seems to be money and if the first vet did a proper examination the first time we came in our dog could have suffered less and may have lived a little longer. St. Francis also “snuck in” an annual visit for another charge without our consent. Read Less

This is the kind of place I'm thankful to have in the area.  A late night emergency with our foster dog found us here last weekend, and now he's happily napping next to me on the sofa thanks to the vet & tech at St. Francis. The facility is convenient off the 520 (for when you're tearing down the road in a panic) and is gorgeous & peaceful inside. My only complaint is that I didn't feel any sense of urgency when I arrived.  For reference; I was crying hysterically, holding a barely breathing dog in my arms, and there were no other patients.  I felt like the staff was very ho-hum and not rushed. That said, they did their job, saved my pup, and even called the next day to follow up on his condition.  Hope I don't ever need to go back, but I'm glad they're there. Read Less

Wish I'd never heard of St Fran. My little dog died because of their repeated mistakes. My mistake was to take her there. After 4 visits in 11 days, I finally realized how incompetent they were. I then took her to another vet that diagnosed her problem in about 10 minutes. Sadly too much time had been wasted at St Fran and it was too late for treatment. I guess the vets at St Fran have not heard of an x-ray. It's been 4 weeks & I'm still crying. My daughters stopped going to St Fran because of problems they had experienced there. I wish I had changed vets sooner than later. Read Less

After moving to the Augusta area 8 years ago, my husband and I tried a few different veterinary clinics. We weren't happy with any of them. Finally, about 5 years ago we discovered SFAH. We along with our 2 dogs are very happy with their services. When boarding them, the kennels are equipped with a web cam so you can check on them 24 hours a day. The clinic is staffed 24/7 so there is always somebody there. Our older Golden tore his CCL in April and had to have surgery. The surgery went well with no complications. They are very caring with your animals and sensitve to your needs. Read Less

Really liked this place. We just moved to augusta and needed to find a local vet. I called this hospital first and they were able to see my dog for a wellness exam the same day. I love the fact that its very close to my home. The staff is very friendly. The hospital itself is clean and comfortable. and its 24 hours, on the off chnace you have an emergency in the middle of the night. Overall, id definitely reccomend this vet to anyone else in the area. Read Less

I had a bit of a puppy emergency this morning...Kona, my 2.5 y.o pomeranian mix, decided it'd be a good idea to start of the morning with a little screaming.Obviously, that got me up - and while checking him - he also thought it'd be great to puke up his guts in the litter box....I kept myself from panicking and got him to calm down and cuddle under a blanket while checking for what might be the issue... and just as I put my hand on his tummy - the screaming commenced once more.So, I grabbed him and his medical records, hopped in my car and headed down the street to St. Francis. It turns out, Kona just needed some fresh air, a little adrenaline rush, and a bit of mylanta. GO FIGURE!Dr. Curt Garner was very personable, accommodating, and understanding while being VERY thorough with his exam. I really appreciated how quickly his staff saw me, even though I was just a barely awake, but nervous pet-parent walk-in.My fur babies are now content and sleeping, which means I'M a happy camper - so for that - THANK YOU!!I definitely plan on making this their new vet while we're in the area... especially since they're also open 24-hours!! Read Less