I'm normally a very satisfied customer, thus the four stars. Today, though, was my first experience that was less than completely positive, and the reason why I couldn't rate a five. I brought my cat... Read More
I'm normally a very satisfied customer, thus the four stars. Today, though, was my first experience that was less than completely positive, and the reason why I couldn't rate a five. I brought my cat, A.J., in for an exam. He's an extremely skittish little guy, so the tech decided to put him back in his pet taxi to take him into the next room to be weighed. However, she left the back of the carrier hanging off the edge of the counter. When she placed him in, he retreated to the back of the carrier, which then fell off of the counter and landed upside down. Thankfully, A.J. managed to somehow land right side up in the upside down carrier. But, the fact remains that he could've been injured. By the way, when we got to the end of the exam and put him back in the carrier, the same tech then remembered that she never weighed him. So, we had to pull my terrified cat back out of the carrier again to attempt to get his weight. I really don't like to complain. Cairo Animal Hospital has always been great to my cats and me. But, today was just not a great experience.Read Less