One of the worst, most unprofessional experiences. I made an 8am appointment, first patient to arrive with as a new client, came prepared with all the paperwork... we have moved several times, and I liked that this was a one doctor clinic, however they overbook her. At 845, still not seen, I kindly asked how long it would be, and overheard the vet tech and doctor making comments about me and being the 'impatient one'. Given I made all the efforts to be there at 8am (without the kids) but with a sick 14 year old cat dear family cat, I was devastated to hear this. I do want to mention the front office staff heard my concerns and understood ( as if this has happened before). I went down the street to 2nd Ave and they worked me right in, heeding my concerns, and treated me with respect. Read Less

Called for a 1st appointment for my dog but was told it would be nearly 2 weeks before he could be seen.  Person answering phone had no compassion for me and my pet's problems, she was not very friendly or helpful.  First impressions you know.....left a bad taste in my mouth.  Decided I will find another clinic who is able to work in your pet when there is an issue especially as a new customer. Read Less

Thank you Dr. Houston for giving my cat, Toosie a better life! Toosie had a huge aggressive mass tumor on the left side of her neck. I felt in my heart that Toosie would not make it, and that it would probably be best to put her down. But Toosie was a natural fighter, so with a more nutritious diet and excellent surgical removal treatment from Dr. Houston, my baby Toosie survived. She is no longer weak, not eating and keeping to herself. She is energetic, playful and full of life again! Thank you Dr. Houston and your loving kind compassionate professional staff! I love you, guys! V. Caldwell Read Less

Treats all fur babies with care. A young lady even brought in a cat that was painfully dieing and was covered in blood. You could see the pain it was in. The lady said she was about to go into work when noticed it on side of her yard. She didn't know what to do. The nurses said that she would be charged, but the girl mentioned no money...the vet came up and took the cat and thanked the lady for caring, because vet was not going to charge her. Family vet since before it was even in this location. Read Less

This is the worst vet in town. My family has been using this vet for a bit, and with every visit we learned to dislike them even more. Eventually we moved all of our animals over to Schomburg Rd, we love it there. If you want swift professionalism, you won't find it here at River Rd. I was sitting in the next room as my cat was being tested for ear mites and proceeded to overhear a bunch of grown women talking about how they were trying to take videos through the microscope of the ear mites, giggling saying they would become millionaires off of said video (???) and that the ear mites are camera shy. I was livid. First off why are you goofing off on your phone when my cat is clearly sick, second of all, you should be getting medicine for my cat and getting back to me with results. I shouldn't have to hear you joking about my sick pet through the VERY thin walls. I wanted to give that vet tech a piece of my mind. Today was the last straw! Another thing, it has taken them MONTHS to mail me my previous pet records. I do NOT recommend this place at all. Read Less

I Love Dr Houston and the staff.My dog Buddy was diagnosed with Cancer,and they were wonderful.Buddy had to have his leg removed, but needless say they were great and my Buddy lived 3 more years..although the cancer came back (a different kind, that attacked his organs) Dr' houston suggested Auburn university ..i carried buddy there, costly but worth it !!! he lived another 6 months...i am so Thankful for the oncologist in Auburn and for Dr. Carol Houston .she is amazing her and her staff...I know have 2 more babies that are under her care wouldn't have it any other way!!!! Read Less

The staff here are very friendly, professional, and knowledgeable. My cat is very at ease in this office. Boarding services are very affordable. They were very accommodating when my vacation plans changed and my cat had to be boarded an extra day.Read Less

I have worked at river road animal clinic for 18 years. It has grown so much. We have watched puppies become adults to mothers or father's or old and feeble. And have laughed and cried with the clients. We love them like family. Dr. Houston is a wonderful Doctor and a wonderful person. You couldn't ask for a better Doctor and proactive caregiver for your pet. Come see us and become part of that family.Read Less

Wonderful customer service!As a single, dog owning military officer, I feel like I'm constantly searching for a new veterinarian and place to board my dog. Each time I move, the hunt is on. Like most dog owners, I don't trust just anyone with my puppy. I usually don't settle on the first pet boarder or vet I stop at. Or the second. Or the third. For these reasons, finding River Road Animal Clinic brought great peace of mind. Not only are they incredibly professional, friendly, and understanding when treating your pet, they offer boarding services as well. The ladies who look after the boarders are wonderful and will accommodate any special requests that you have. It's also somewhat comforting to know that if, God forbid, there is some sort of health emergency, the vet is not far away. If you would like your dogs to be socialized while boarding, you'll have to look somewhere else. Also, they are not open Sundays and so can't facilitate Sunday pick ups. These are my only two criticisms of their boarding. I've never left my Red Heeler there and not been 100% sure that she was in great hands. Read Less

Professional staff manages appointments & walk-ins better than any vet I've been to. The front desk is always active with work but never drops the ball. Cost is about the same as anywhere else, on the low-end. When you bring your pet, they genuinely care about the health of the animal and perform comprehensive exams to assess their injury/illness. They explain the differential diagnoses so anyone can understand, making both patients comfortable (pet & owner). Read Less

This is the only place I have brought my cats to in the last 13 years. The Dr is kind and understanding and the staff is wonderful. They refer to your pets as your babies, not your pets. Also they prefer appts but in emergencies I have never been turned away. Very very happy here Read Less

My dog, Snowball, loves it at River Road Animal Clinic so will yours! Your cats will to I know mine do! Just this past weekend me and my two girls went to Destin, FL for a little vacation and Snowball our dog couldn't have stayed at home by himself for he would have went to the bathroom everywhere and we thought he wouldnt be very safe all alone plus he would be lonley! So we took him for bording at River Road Animal Clinic just for the weekend! He got a bath, got groomed, and he got three treats a day! They take the dogs outside individually every hour or if needed before! They dont refer to the dogs as a number or just that dog they refer to them as babies so you know they are being treated very well! Snowball has been going to River Road Animal Clinic since he was born! We are pretty sure he likes the veterenarian there well he cant tell us but we think he likes her! But, I know I like RR Animal Clinic! Read Less